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|---|---|
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Cadillac was incorporated by William Murphy, Lemuel Bowen, and Henry M. Leland in 1902. It is currently headquartered in New York, United States. In 1902, a new firm called the Cadillac Automobile Company was established. Cadillac's first launched automobiles in 1902 and they were the Runabout and Tonneau. In 1905, the Cadillac Automobile Company joined hands with Leland & Faulconer Manufacturing, and that is how the Cadillac Motor Company was formed. In 1909, Cadillac was sold to General Motors (GM). In 2017, its U.S. sales reached 156,440 whereas its global sales went up to 356,467 vehicles
Cadillac is an automobile brand that manufactures and sells luxury vehicles all over the globe. The Company offers energy management parts, energy absorption parts, water shields, patches, plugs, covers, aero packs, and protective plastic. Cadillac has bagged the Motor Trend Car of the Year award five times. Cadillac is a part of the American automobile manufacturer General Motors (GM) that designs and manufactures luxury vehicles. Its major markets are the United States, Canada, and China. Cadillac vehicles are distributed in 34 additional markets across the globe. Cadillac automobiles are at the top of the luxury field within the United States.
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Good morning,
I am sending this email to ask for assistance from Cadillac to help resolve a factory issue.
I have attached an email below that I sent on April 23, 2019 to the General Manager(at the time) of Central Cadillac(formerly Stewart Cadillac).
In that email, I am detailing notes from an ordeal that has continued for almost three years concerning defective rims on my 2011 Cadillac Escalade Platinum Edition.
After sending the email in April, we received word from Mr. Bishop that the issue was going to be treated like a recall and he was going to check prices for rims. Then weeks went by with no followup. My husband (Lee Williams) would call and not get any response. When he did finally catch up with him, Mr. Bishop told him that the service manager said they would take care of the problem. Then again, we heard nothing for weeks. During all of this time, I am constantly having to stop and put air in my tires every other day. Whenever I stopped for air, the technicians would always say, “I don’t see anything wrong with the tire.”
​Finally, my husband decided to just go up to the dealership and talk to the General Manager​ in person. He let them know why he was there and was told to wait, which he did and never got to see the GM. He went back again on August 15th, and when the GM came out to see him, he was told that that our situation was not his responsibility as he had just taken over the dealership. The General Manager and Service Manager who told us they would help take care of our issue had recently left the dealership, therefore nothing could be done. My husband asked him if he was going to demonstrate professional courtesy and integrity by standing by his employee’s words and follow through and was promptly told “No, legally he did not have to”. He told my husband our issue was with the Stewart Estate and not with Central Cadillac. My husband brought to his attention the length of time it had taken to get to this point and it felt as if the delay was intentional so the takeover would be complete and received no denial.
We are asking Cadillac to stand by it’s product and help us replace the rims that are causing a loss in tire pressure. It seems that if we were a family of a different racial background, we would not have had to go through this for almost three years. We would appreciate your assistance in bringing this matter to a close.
Sincerely,
Danyale and Lee Williams
573 864 7009
———- Forwarded message ———
From: Danyale Williams
Date: Tue, Apr 23, 2019 at 3:15 PM
Subject: Fwd: A plea for assistance
To:
Cc:
Good afternoon Mr. Bolton,
my name is Danyale Williams and I am sending this email on behalf of my husband and myself in regards to a long standing issue that we have been dealing with of retaining tire pressure. I apologize for the length of the email but I wanted to include as many details as possible in the hopes that you would understand how frustrating this process has been and the lengths we have gone through in order to resolve it with Cadillac and the dealership.
In 2012, I purchased a 2011 Platinum Edition Cadillac Escalade from Stewart Cadillac. I was looking to upgrade my vehicle and went back and forth on my decision between the Escalade and a Range Rover. My husband and the salesmen at Stewart helped to convince me that the Escalade was the better option. In fact, the one I purchased was being driven by Joseph Stewart at the time. While I was waiting for the wire transaction to complete my cash payment, my husband asked him numerous questions about the vehicle and how it was being cared for and if there were any issues we should be concerned about. He(Mr. Stewart), sat down and assured us that he was only driving a few blocks a day, to and from his residence and there were no issues with the truck and if we ever had any, we should bring it back and he would make sure we were always taken care of. When I drove off the lot that day, his shoes were still in the back seat. Whenever I came into the dealership, Mr. Stewart always took a moment to say hello and ask how the truck was holding up.
I was very good about making sure I brought the truck in for service at the dealership although I was living in Fulshear at the time. In 2013, I moved to Columbia, Missouri and was sad to learn that a couple of years later, Mr. Stewart passed away.
There was not a Cadillac dealership in Columbia so we began getting the Escalade serviced at a local GMC dealership. My husband begin having to put air in my tires on a routine basis, usually every two days. We figured it was due to a change in temperature since Missouri is definitely cooler than Texas. We felt that we did everything we were supposed to do. We bought more rugged tires, prepped the engine for the environment and continued taking it in for regular maintenance, but my husband still had to continuously put air in the tires.
When we moved back to Houston in 2016, the issue with the tire pressure continued. I took the truck to David Taylor Cadillac for service due to the fact that I now had a newborn daughter to care for and their dealership was a closer commute. We were becoming concerned at this point about the tire pressure since the issue had persisted even though we had returned to Houston. We had several trips to David Taylor Cadillac service about the pressure and Ramon Zapata was our service advisor. We bought a new tire because of the four, two were losing pressure faster and one in particular was exceedingly lower than the others. The new tires never had a significant effect on the issue and Ramon told us that is was possibly the rim that was causing the issue.
This was the first time we heard about the rim possibly being the cause of the tire pressure dropping. After several trips for other service concerns (6/19/2017, 12/18/17, 1/22/2018, 4/19/18, 5/15/18, 5/18/18, 12/14/18/ 12/17/18, 12/28/18) but always having to address the tire pressure, we were advised to return to Stewart (now Central) for further information as the rims for our particular model had factory issues and although there was no recall, it was a known problem though out Cadillac and GMC dealerships.
I immediately called Central Cadillac service and talked to Tim who identified himself as the Service Manager. I told him the issue we were having with the tires and how we were having to put air in the tires daily in order to keep the pressure light from coming on. I was transporting our toddler daily and the pressure on two of the tires was always much lower than the others as I would have to stop for air to ensure the truck was balanced before I picked her up from school. Her safety is our top priority and we are trying to find a solution to this chronic problem.
Tim said he would look into our concern and the history of the factory issues about the rims. We were told there was a memo about the rims warping and separating from the tires therefore causing the drop in pressure. We were asking if that was true in our case, we had not been informed about the problem and we would like for it to be fixed.
My husband had to call Tim back as he admittedly forgot to get back to us. He then told us that the rims were the problem and since we did not address the problem when it first began ( when the truck was still under warranty) there was nothing he or Cadillac could do. We would have to pay to replace the rims to alleviate the problem. My husband told him, we were never aware there was a factory problem with the rims and had we been, we would have addressed it every time we took it in for service. We simply thought the problem was about replacing the tires(which we did,…twice). Tim continued to insist that our option was to buy new rims since our warranty had expired.
We feel that is not a fair conclusion as we have not done anything to cause the issue and it was not addressed when we bought the vehicle or any time we brought it in for service. We told Tim we were not trying to get anything done for free but we truly feel as if the dealership should take some responsibility for us being in this situation. Tim, no longer talked to us about the issue and one day while I was sitting in the waiting room, a new service advisor named John Bishop asked if he could help me. I briefly explained my situation and he was extremely patient and hospitable. He told me he would look into it and get back to us, and he did admit that before he came to work at Central Cadillac, he was aware of the rim issue with some GMC vehicles. He later told us that the service department would not cover any partial or full cost of replacing the rims as they were no longer under warranty.
I am writing this email to let you know that we are coming to you as a last resort. If you are unable to assist us, we will be looking to take legal or media action. We are simply two new parents who now have a young child to be concerned about and everyday she is in my truck, there is a possibility of my tires not being properly inflated.
Thank you so much for taking the time to read through this and we would like any feedback you could provide to us on this issue.
Here are some of my service dates for your review, in needed.
may 25, 2012 mileage -11,093
feb 17, 2012 – 6771
dec 27 2011
11/4/11 – 4486
11.1, 2011 – 4490
sept 16, 2011 – 3919
sept 7 2011 – 3852
aug 31, 2011 – 3744
Thank you again for your time,
Danyale Williams
I’m having repairs done on my vehicle in Houston TX. on the Southwest Freeway. I’m very upset with the service manager, I told him I came in his establishment in December 2018 and in January 2019 each time I stated to the repair department I’ve always had the same concern about my vehicle. I took my vehicle in on Saturday with the same concern again they’re telling something else is wrong with my car. The service manager told me if I wasn’t happy I could always leave, he said he wouldn’t do business with a company he was unhappy with. So I asked him are you asking me to leave, he said if your not happy you should. I wasn’t disrespectful to him or the other employees. I do not believe this manager is good for your company. I’ve been doing business at this establishment for more than 7 years and just wanted a clear understanding of the repairs on my car.
Could someone please call me about this matter.