Where is Cablevision Corporate office Headquarters
Cablevision Headquarters Address and Contact
Cablevision Headquarters Location & Directions
Cablevision Headquarters Executive Team
|
Name |
Title |
|---|---|
|
Charles F. Dolan |
Chairman |
|
James Dolan |
CEO |
|
Brian Sweeney |
President |
About Cablevision, History and Headquarters Information
Back in the 1960s, the founder of Cablevision Charles Dohlan successfully launched HBO through the cable system, Sterling Manhattan Cable. After selling both, he started Cablevision which changed to Cablevision soon after its expansion in New York City, New Jersey, Westchester County, and Connecticut with more than 3.5 million subscribers. It is an entertainment company that was ranked as the fifth largest cable provider in the USA. In 2010, this company bought Bresnan Communications and later named it Optimum West which was later sold to Charter Communications. In 2017, Altice acquired Cablevision which was under debt as well as pending regulatory approval. The headquarters of the company is based in New York, United States.
Cablevision Systems Corporation (now subsidiary of Altice USA, Inc.) is an American company which is popular among the areas near New York City. Through these services, it has succeeded in developing connections between businesses, consumers, communities, schools, and hospitals all over the country.
Along with cable, it offers internet connections, digital cable, proprietary content, advertising services, and VoIP phone services. This company also holds The Lustgarten Foundation that raises funds in order to help cure pancreatic cancer patients. As of 2018, it provides services to 8.7 million customers through a fiber-rich broadband network.
Cablevision Headquarters Photos
Omg, I am an existing customer for 11 yrs. I go back and forth to fl and Jersey. I returned 2 boxes but left internet active. I came back last month and had to have an install! For what? 70$? The tech they sent didn’t have a clue. I did the installation. Now I want another box and their saying I need another install..are you I same? Just give me the box!! And to call corporate forget a bout it. All stupid nonesense..now I have to wait for a tech a week out..
There are down lines that belong to Cablevision located in front of 219 Montana Avenue, Bay Shore N.Y. It is imperative that Cablevision fix the lines before a child gets hurt. I called on August 29, 2022, at approximately 1705 hrs and conversed with customer service representative Mariam at (800 877-8849). Mariam stated she could not schedule a repair without an account number. Mariam also refused to allow me to speak to a supervisor regarding the situation. She then abruptly ended the call. The lines have been down since Thursday, August 25, 2022. I also called on Thursday, August 25, 2022, informing Cablevision. If Cablevision does not respond and/or fix their lines, I will have no other alternative but to contact the town of Islip, the Attorney Generals office and the FCC so they may take proper action.
Thank you for your cooperation in advance.
An Optimum Cable Company truck caused an accident with my vehicle on Feb. 9, 2022. State police found that driver at fault and the report states all of the pertinent information. The problem is that the insurance listed is not an active account or policy. Optimum leases their vehicles from Nesco Specialty and their insurance stated is Ohio Security Insurance Co.
I have the driver’s name, policy #, license plate….everything needed. Yet, the insurance is apparently invalid. I have not been able to get the repairs done yet after more than 2 months. If the driver isn’t personally responsible than the parent company should be liable for my repairs whether they have a current insurance policy or not.
I have all the information from the police report plus pictures of license plates, but my claims department can’t find this insurance OPtimum/Cablevision uses through their vehicle supplier (Nesco). Someone needs to pay!
DON’T EVER GO WITH CABLE-VISION OR OPTIMUM. SAME COMPANY. I WAS TOLD NOT TO BUT TRIED ANYWAY. I HAVE A HANDICAPPED DAUGHTER AND NEED A PHONE AT ALL TIMES. AS WELL AS DO WORK ON LINE. NOTHING I MEAN NOTHING WORKED. THE PHONE I WAS GUARANTEED TO HAVE UP AND RUNNING ASAP THE INSTALLATION WAS DONE BY 10:30AM BUT PHONE NOT WORKING. CALLED THE RESIDENTIAL ACCOUNT EXECUTIVE GREGORY KLEIN AT HIS NUMBER 718-954-2637. ONCE YOU ORDER FROM THEM THEY WILL NOT IN ANYWAY HELP YOU. THEN CALLED TO MAKE A COMPLAINT TO THE SO CALLED HEADQUARTERS. WHEN ASKED WHAT CAN I HELP YOU WITH, I SAID A FORMAL COMPLAINT. SHE REPLIED I CAN’T HELP YOU I DON’T KNOW HOW TO DO THAT. 888-276-5255. ASKED TO TALK TO A SUPERVISOR REFUSED TO PUT ONE ON. IN MY OPINION I SWITCH TO OPTIMUM AN SWITCHED RIGHT BACK TO VERIZON. OPTIMUM LIED ABOUT EVERYTHING. I MEAN EVERYTHING. SO ANY ONE THINKING OF GOING WITH THIS COMPANY. THANK AGAIN.
I need to speak to someone in a higher position to help me with a billing dispute I have with Cablevision Optimum in the Bronx NY
On Sunday Sept. 12th, I decided to take the plunge to switch from FIOS to Optimum- reason being that FIOS was getting too expensive and they were not working with me to give me what I needed at a better price, especially since money has been an issue since I lost my job.
Although the technician was at my door within the time slot scheduled, things didn’t remain as positive as expected. Let me explain: as he came into my home and I told him I’m getting Internet, TV and phone service from Optimum- he shrugged, said ok and went about his business. In the meantime, he asked if he can use my bathroom- I do not allow any workers to use my bathroom as I do not feel comfortable with this especially during these pandemic times.
Next thing I know, my internet was cut off without warning-I was in the middle of doing something online. I asked him how long is this going to take? He turns to look at me and I notice his mask is off- I politely ask him to put his mask back on- Reminder here- we’re in a Pandemic- He put the mask back on and tells me no internet for about half hour- I would have appreciated the heads up-
Then about 20 minutes to a half hour later, he asks where is the other TV. I lead him upstairs and noticed he didn’t have shoe cover ups, so i supplied him with shoe cover ups before he went to the upstairs TV.
A few minutes later he comes downstairs. I hear the front screen door open/ then close. I look out and see the van just drive off. So I’m thinking to myself that maybe he left to go use a bathroom somewhere?… an hour goes by and the technician never returned. At this point both my TVs had the Altice home screen up and that’s it- the plastic from cable boxes were thrown and furniture left shifted. So I ask myself- IS THE JOB FINISHED? IS THE TV WORKING? IS HE COMING BACK? DID I NOT HAVE TO SIGN ANYTHING? HOW DO I USE THE REMOTES TO GET THE TVS TO WORK?
So I proceed to call customer service and tell my story of this awful experience thus far. Usef, the customer service rep., was very polite and explained that the technicians are outsourced and from a different company. As management you do know that the technician is the forefront of your company and they are the first interface with the customer.
After an hour on the phone with the rep. he kept asking me to do the same thing over and over again (i.e.press these buttons hold release) only to keep getting the same results: THAT MY TV was NOT SHOWING ANY CHANNELS- meaning that the ALTICE screen was all I can see. He finally says that he will call me back in a half hour as he said he was rebooting the system remotely.
I now go to the upstairs TV to see a screen that reads something about SYNCING/PAIRING THE REMOTE CONTROL BY PRESSING the #7 and #9. I go ahead and do this and my TV comes on to News CH. 12. At this point I say to myself- IS THIS ALL THAT NEEDED TO BE DONE? I proceed to the downstairs TV and do the same to pair the remote. WHY ON EARTH DID THE CUSTOMER SERVICE TECHNICIAN NOT TELL ME TO DO THIS IN THE FIRST PLACE? He finally calls me back (an hour later) and I proceed to tell him what I did and he says to me: OH YOU DIDN’T YOU DO THIS FROM THE BEGINNING?
WHAT??? How on earth was I to know that this is what was suppose to be done first in order for us to be able to watch TV?
PLEASE- the story continues-a day later, I all of a sudden have no phone service. Once again call customer service (from my cell) and of course now Im waiting for over 15 minutes to speak to someone. While waiting, I Google my issue and the answer I needed popped up. I had to connect my phone wire to the MODEM- ONCE AGAIN, the technician should have done this from the beginning.
So now as I’m trying to familiarize myself the channels and the remote control, I’ve noticed I do not have many of the channels that I watch… and I specifically told Brian, the Sales Rep., these are the channels I watch including: TV Land, TLC, Hallmark among many others- only to see that those channels are NOT included in my package.
I proceeded to call and speak to a manager and shared my terrible experience from beginning to end. He listened, apologized, but offered nothing for this terrible experience.
Truly the way you’re running this company is shameful – The name of the OPTIMUM game is to get the new customers to switch and, in turn offer a terrible experience and package deal from beginning to end.
I’m certain one unhappy customer will not effect your company, but truthfully, I would never recommend anyone to Optimum, and, if I came across someone who was on the verge of switching because of a tempting Optimum postcard advertising a false low price, I will urge them to stay with their current cable provider.
THIS has been the worst experience and fully regret the switch.
I have been an optimum customer for over 30 years. I have always paid my bills on time, in full. I have 2 accounts. One at my main home with all 3 services, one at a summer home with just internet. I was given a promotional rate and was paying $64.15 per month. In August, I received my bill and paid $64.15. However, when the September bill came, I noticed that I had a $10 late fee. So, I called to find out why. First I was told that it was because I paid my bill late. They said it was due on the 5th & I paid on the 12th. Not true, I am billed from the 5th of the month to the 5th of the month, but my payment is not due until the 22nd. Then I was told that it was because my rate went up and I had only paid $64.15 instead of $84.15 My fault, the eyes aren’t what they use to be and the 6 & 8 look very similar. I asked if they would give me a one time waive of the late fee. After 20 minutes on hold, I was told that they would. The agent gave me they new total and I went to the local store and paid it the next day, in full, still on time. Low and behold, I get the October bill and not only is the $10 late fee not removed, but they added another $10 late fee because the September bill was not paid in full. Contacted them again, after 25 minutes, the agent came back on the line and somehow disconnected me. Called again, after 1 hour and 35 minutes, I was told that they can see that the agent posted the credit but that it was denied! Really, someone should have told me. I would have just paid the $10 and forgot the whole thing. I then asked to speak to a supervisor, was put on hold for 20 minutes and no one ever responded. I went to my local optimum store and they said they are unable to help with billing problems. I tried the corporate offices and there are no options to speak to anyone there. They only put me back into the customer service que. I have tried chatting with an agent to see who I contact to escalate. Still no luck!
Good Afternoon,
My name is Vanessa Adames and I have been a long time customer of Cablevision/Optimum. Back in February i called Cablevision to inquire about my new high cable bill and informed your representative that i was ready to join Verizon if my monthly bill was not lowered. The representative that helped me, offered me a few months of these channels as a promotion. I accepted. Now why today (7/25/2021) I do not have any Starz, HBO and Showtime channels, also I am missing my Aspiration channel.
I called earlier and the male representative informed me that my promotion was over. Is there a communication problem at Optimum or is something wrong with your systems?? Last week I called because after 5 p.m. I did not have access to ch. 9, the representative informed to wait a few hours. WHY??? Then late Friday night going into Saturday morning I did not have access to ch. 178. WHY??
The owners of Optimum is always raising their customers cable bill and your customer service is poor. Since my channels are missing and my promotion was until September, I would like my promotion extended until 12/31/2021. If this keeps on happening, I will have no choice joining Verizon and I will take my 600 + plus neighbors with me.
Thank you,
Cable Vision Is a Joke I had one of their technicians they where here monday to fix my wifi and phone line and the guy said i had to call the phone company they where coming back today between 8 and 11 and i am still waitting now 530
Why do I have to talk to retention department to straighten out my bill. This is criminal.
I agree with you totally they are charging my husband and I for poor service for the last 2 and a half years and I didn’t have a lot of service between September and October so they told me I would get a $8 refund turned into$140.98 debt that is not true 2 Tech came out to my apartment and I let both of them in the one that came on the 12th or around that date and then Alex #0042 who did a Great 👍 JOB and so far I haven’t called them until they overcharged me bcuz the 1st Tech wasn’t HONEST ,he knows I let him in and the next young man Alex#0042 was the last and BEST TECH that FINALLY fixed the issues in the WIRES BUT now my bill isn’t not reflecting my credit nand the first man did come
You are the absolutely worse cable company. I have been calling for a month and half and have gotten no where to discuss my bill. I have talked to a number of people and all of them yes me to death. I just got a bill for $594 and had a credit, meaning the bill was 702. Ridiculous.
Come in my home but I still have to pay for line service bcuz he was dis as God is My WITNESS, in Jesus name 🙌 AMEN 🙌 🙏
This company is the worst ever! I would like to speak to someone in higher demand!I would like all my calls pulled and I am going to keep trying until I reach someone!
Of course, you have a filter to “moderate” all the bad comments!
Hide, you can try!
Charles Dolan, James Dolan, Brian Sweeney,
You can take this in whatever way you choose. Your time to pay the piper has come!!
Scam artists, inhuman, lowest of manking. Congrats!
I Can’t believe you guys are not in jail, judging by the scam you’re running! You charge exorbitantly, never answer any phone lines, hold us hostage by telling us you”ll call back but never do, Hold us hostage by saying your coming to the house by a stated appointment time and show up. Too bad we no longer have firing squads to deal with unscrupulous thugs, which you are.
I will get to the bottom of this, whether it be through congress, lawyers, or whatever it takes.
I HAVE BEEN A CUSTOMER FOR 47 YEARS AND I VERY ANGRY WITHJ YOUR TECH SUPPORT AND CUSTOMER. THEY DO NOT CALL YOU BACK AS THEY PROMISED AND VERY DISINTERESTED IN HELPING ME. IF ANYONE IN CORPORATE OFFICE CARES TO HELP THEY CAN CALL ME AT 908 601 1508.