Budget Truck Rental Corporate office Headquarters

Budget Truck Rental Address and Contact

Budget Truck Rental

  • Address: 6 Sylvan Way Parsippany, NJ 07054 United States
  • Phone Number: 1-973-496-3500 
  • Email: Click Here
  • Number of Employees: 5000+
  • Established: 2005
  • Founder:  
  • Key People: Ronald L. Nelson, CEO and Chairman

Budget Truck Rental Location & Directions

Budget Truck Rental Headquarters Executive Team



Ronald L. Nelson

CEO And Chairman

Budget Truck Rental, History and Headquarters Information

Budget Truck Rental Headquarters Photos

Budget Truck Rental Resources

  • Sandra Dee says:

    I have had a terrible experience with Budget Truck Rental and may possibly not rent from them again if my issue is not resolved properly. I am a senior, disabled, and on a limited budget. I reserved my truck back in July, two weeks before. On August 2nd, I get an email that my truck at the Nellis location here in Las Vegas, Nevada, would not have my truck and that I would have to go to the Rancho office by the North Las Vegas airport. I changed my reservation as they asked and the next day, August 3rd, I took a Lyft to the Rancho office at 2p and no one was there! My Lyft driver stayed with me and helped me reach customer service and we were on the phone with different agents! After being there 2 hours and trying to get some assistance, we were told that whatever monies I am out of, I would be compensated. I was fine with that. My Lyft ride was $100! The next morning, my movers showed up on Friday, August 4th. I waited for a call because I was told that someone would call me back. No call. I paid these guys anyway for their time. I called customer service back and was told that a supervisor would be calling me back in 24 to 48 hours. The customer service rep offered me $75 as compensation. I told him no, that is unacceptable. On Saturday, August 5th, I received an email from Freddie, a Level 2 manager, and he offered me $75 and was blah, blah, blah. I told him no back in the email and explained my conclusion to this mess! I want $100 for the Lyft ride, $200 for my movers, and $200 for my inconvenience. I think that is very fair. I called customer service this morning, Monday, August 7th, and went over my situation, again. Was reading all the notes pertaining to my claim. The customer service rep, again, offered the $75 and I declined and he made another note putting my demands in and told me that I have to wait 2 to 3 days for a response. In conclusion, I am not happy with the service that Budget has provided. Their customer service reps were very kind but I know that they have a protocol they need to follow; however, this put me in a huge bind and now I am short $350 for my rent! That is another thing, I had to pay rent for another month here. I hope someone from the corporate office read this because I do not want to be dismissed and treated poorly. Let’s remedy this situation so you can keep me as a customer. Thank you

  • Cos says:

    Looking at the other comments I’m clearly wasting my time but your location MT. MORIAH BUDGET TRUCK in MEMPHIS, TN is horrible. My daughter rented a truck to pick up at 12PM on Sat July 22nd, she showed up right at 12 and the woman inside locked the door and said she had to go pick up her kids. My daughter had used Uber to get to the facility since she sold her car in the AM. I’ve been on the phone trying to find another company to help out while she is stranded in the parking lot. Other customers had 2PM reservations but Mt Moriah closed at 12 ! The inventory manager could not help, no one is returning calls, SHould have looked at Mt Moriah’s Google reviews before setting a reservation there, BUdget does not seem to care, will never consider using them for my business or my personal usage again

  • Lisette Harry says:

    This company is completely trash. I had a rental I picked up on Wednesday December 14,2022 in Atlanta and within two hours of moving the truck from storage it shut down in the Walmart parking lot. When I called for a technician to look at it at 9:30 the tech didn’t get there till 1:30 am to then tell me I could have blown up in the truck due to it having a bad battery and alternator. I called customer service and they told me there was nothing they could do I had to call back the roadside customer service. I was so pissed because I went through y’all directly not a third party. I went till Thursday night at 10:30 pm before they could handle it. They refused to give me a new truck,” they said it was better to get it fixed”. It’s easy to say that when it’s not affecting them. This company is so unprofessional and rude. I hope they can get this issue fixed because I will get Legal help cause I could have died trying to move per the recording I have with senior tech that came out. They refused to compensate me knowing that they gave me a faulty truck. They want me to send them receipt of my hotel stay and they can’t reimburse for my movers I paid to unload my truck at my final destination or my flight ticket that I missed because of them. If you love your life NEVER RENT FOR THIS COMPANY. They have 0 care for others and or their time.

  • Kara says:

    I am SO disgusted with the lack of customer service and professionalism I have experienced today. I will NEVER give this company a thought as long a I live. I was to pick up a truck 10am tomorrow for a move to FL. I receive a call at 3:36 today from the business where I was to pick up from that they have no truck for me.
    At this point I have an entire house packed up, people coming to help load, a son flying in from FL to drive the truck for me. Asked customer service at 3:39pm as directed by the business owner because they had ignored him all week. Was told I would receive a call in 2 hrs after the inventory specialist in my area was contacted. NOTHING! So I call back 2 hrs later am told it hasn’t been 2 hrs
    No it’s been 1 hr and 57 minutes
    Give us 1 more hr I’m told
    It has now been 7 hrs
    No call back
    Had to go with another company and pay $600 more
    Complete BS! I should be reimbursed for he HORRIBLE attempt at correcting your mistake! I would be embarrassed to o be called the CEO of this company, a complete disgrace!

  • Kimberly Hargrove says:

    Worst customer service ever!

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