Where is Buca Di Beppo Corporate office Headquarters

Buca Di Beppo Headquarters Address and Contact

Buca Di Beppo logo
  • Address: 8001 S Orange Blossom Trail space 1304, Orlando, FL 32809, USA
  • Phone Number: 407-903-5500
  • Fax Number: 407-386-3263
  • Email: N/A
  • Number of Employees: 2,000
  • Established: 1993
  • Founder: Philip Roberts, Don Hays and Peter Mihajlov
  • Key People: Vittorio Renda (Founding Executive Chef)

Buca Di Beppo Headquarters Location & Directions

Buca Di Beppo Headquarters Executive Team

Name

Title

Trish Giordano

Executive Vice President of Sales Marketing

Alan Ackerberg

Vice President of Construction and Development

Jim Morris

Divisional Vice President of Operations -Northeast Buca di Beppo Restaurants

About Buca Di Beppo, History and Headquarters Information

Buca di Beppo was incorporated by Phil Roberts in 1993 in Minneapolis, northeast United States. They opened their first restaurant in the basement of a building. Five years later, it was renamed from Buca Little Italy to Buca di Beppo. By 1999, they grew steadily and spread over more than 20 locations and Buca, Inc. got up on the NASDAQ stock exchange. In 2008, Planet Hollywood's parent company, Planet Hollywood International, Inc. bought the Buca chain for US$28.5 million.

 Buca di Beppo owns and operates a chain of Italian-American family restaurants. The chain is quite famous for its vintage photographs hung in all its restaurants. The Company has a wide range of food products such as appetizers, salads, pasta, pizzas, desserts, beer, wine, and meat. Along with these, it also offers gift cards, recipes, and catering services. This chain has 77 restaurants in 24 states.

Buca Di Beppo Headquarters Photos

  • Benjamin says:

    On December 31 New Year eve The first time ever going to your restaurant in Carlsbad that was recommended by a lot of friends and family members and I Got a gift card for 100 dollars so I took my Family to have a new year eve dinner It wasn’t Good at all to make a long story short there was a altercation with a customer and the manager and We found out what was going and a few of the waitress told us that the customer had touched one of the waitresses in some way that she didn’t like cause the customer was drunk well what I saw and heard that the customer and manager were yelling at each other it looked like they we’re going to get into a fight I stood up cause I didn’t want my kids to see this craziness happening in front of them well they keep on yelling at each other profanity words I even stood by the manager just I case it got physical cause anything could of happened and I didn’t want my family or anyone else to get hurt so finally the manager got him outside and I could see that the manager was stressed out as he sat down well me and my wife wanted to get out of there with our kids but that customer was at the door calling me out for some reason maybe to fight My wife said for us to wait till he left so we did we didn’t even get to enjoy our meal I paid the bill and used our gift card it came out to 200 dollars which I shouldn’t have paid anything my kids were stressed out and also my wife and Me but we got out of there and my wife called the manager a couple of days later to get some kind of refund and what a slap in the face he gave her a 25 gift card Wow my tip was more than that I will never eat there again my family owns restaurants in the north county and we would of never treated a customer that way we would of told them to come back and treated them to a nice dinner to make up for having a bad one on New Year’s Eve

  • Rebecca Whitehead with Rhino Linings Corporate Office says:

    I placed an order a week and 1/2 ago for our executive holiday lunch to be catered, set this up for an 11:00 delivery. Today 11:15 passed, then 11:30, I started calling the Mera Mesa California Buca at 11:45 first no one answered, then someone answered and hung up on me, then I finally got a person he said please hold I will check on your order and he NEVER came back to the phone. Finally it showed up over an hour late at close to 12:30pm after our executives had to postpone meetings due to waiting for their lunch to arrive. The food was late, cold, and the bread was missing. This was a large order and honestly with the horrible customer service, cold food and missing items I feel we should receive a discount, or not even have to pay for this complete mess!

    We have been looking for a company to cater or executive meeting as well as company parties and thought you would be a good fit, but after today we will continue to look for a good company to cater our events as this was the worst experience!

    If you do look into this here is our order information and I would appreciate a follow up as the way this was handled today is completely unprofessional!

    BUCA MIRA MESA – CATERING & HOLIDAY PACKAGES
    10749 Westview Parkway, Mira Mesa, CA 92126
    Mira Mesa Blvd
    (858) 536-2822
    Order # 14586654169202689

    Customer Name:
    Customer Email:
    Customer Contact Number:
    Payment Method: Credit Card Mastercard. Amount: $598.15
    ORDER FOR DELIVERY (Estimated Delivery Time)
    Order scheduled for delivery at 11:00 AM, (FRIDAY, 12/16/2022)

    Deliver To:
    9747 Businesspark Avenue, Rhino Linings
    San Diego
    (858) 450-0441
    Instructions:

  • Rebecca Bernal says:

    I would like this email forwarded to complaints department. We visited the Park Lane location in Dallas TX on November 3rd. We had a birthday celebration of 14. The service from start to end was unacceptable. We were not offered the oil and vinegar with our bread that we had to wait for over 1 hour for. It took almost 45 minutes for our server to ask us for our order. My brucetta had tomatoes that were old. I sent that back. My grandchildren were begging for food. We never were asked if we needed refills and we ordered a alcoholic beverage in which our server forgot about. To top it off it was a birthday and nothing was offered to my sister. I called and the manager Carlos said there was nothing he could do but offer a better experience the next time we came in. Terrible experience I cannot believe how disappointed we all were.
    Show quoted text

  • John says:

    I ordered to go food today at about 12 noon. I was told it would be about 30 minutes. After I paid for my chicken parmigiana and spaghetti with meat sauce, I found out the restaurant didn’t have any meat for the meat sauce or meatballs. They were going to give me spaghetti with marinara. I asked for the manager because it now took an hour from the time of my order. They were going to give me eggplant parmigiana for the inconvenience but when I got home they didn’t give me my spaghetti? I asked to talk to the manager to no avail. I didn’t understand how a Italian restaurant can be out of meat sauce and meatballs? Disappointed by the lack of concern

  • Gabriela cruz says:

    Ordered to go and spent $169.71., drove from Riverside to claremont to pick up order only to find out when we go home they left out a portion of our order. Spoke with manager Eli and he says ” sorry we’ll replace it”.

    I asked him to replace the order for the inconvenience, we drove 23 miles to Buca di Beppo and they dropped the ball and left a portion of my order out. Then to drive 23 miles to go back home with an incomplete order.

    Eli the manager said it’s not his problem that they are located I. Claremont. He said they can remake the pizza. REMAKE SOMETHING I NEVER RECEIVED?

    I told Eli that the problem is that Buca di Beppo made an error and it shouldn’t be at the customer’s expense.

    Calling corporate tomorrow and I hope they will rectify this.

    Eli is unprofessional by speaking over the customer. Terrible experience.

    Had to go to fast food to feed my son and others.

  • Leslie Gratkie says:

    I’m writing you to file a complaint about your Store #3808 in Pittsburgh, Pa. My family, which consisted of 4 adults and 2 children had gone there for lunch today. We arrived at 12:30. There was apparently us and maybe one other couple there at the time. We placed our drink orders and about 10 mins later placed our food orders. There was only 1 waitress to be seen and who waited on us. After about 45mins. I had to ask if we got any bread due to everyone being hungry especially 2 little children.We did receive a lunch mozzarella caprese which was ordered. About 10 mins. after the bread the waitress brought a pizza to our table that we didn’t order, then she brought us a Caesar salad and stated it was made by mistake but we could have it. Not once did she ask if the the 2 ladies would like a refill on their coffee or any of our waters. We patiently waited. 10 mins later our 3 salads came out but nothing else. As we sat again an employee from the kitchen came walking past and stunk horribly of CBD or as we call it skunk weed. Was not a very pleasing smell and still no food and she once again walked past smelling worse. After almost 1 1/2 hours I asked to speak to a manager whose name is Nate. Told him how long we were waiting and about the employees smell. The other lady in my group asked him what the problem was? And he started to get a little nasty asking her what she meant. She replied with how long we’ve been waiting and no food and she didn’t think we should have to pay. His reply was well he was in a 45 minute interview and asked her what she would have liked him to do? She replied to check on your employees and store if he is the manager. He also claimed that the pizza and salad were complimentary. That is definitely not what we were told! And that she felt we shouldn’t have to pay since we were there waiting and still hadn’t received our food. Got told that wouldn’t happen. I had food boxed to bring home for my husband. He said all he could do was charge us 50% of our bill. She walked away, I paid for food that no one got to eat. I mentioned to him again about smell of skunk weed and the only reply I received was yeah I know. Also while in the parking lot another patron stormed out with her child looking not very happy.

    We use to like to frequent and order from this establishment but after this experience we will not go there anymore. Nor will I suggest it to anyone else. Just hoping that when my husband eats his dinner tonight that he will not get sick, because who knows what was done to it after a patron complains.

  • Joyann Brand says:

    Very very upset! It was my daughters birthday and I made reservations for 10 people in the pope room. When we got there the restaurant looked very dirty I mean like really run down the rug was gross, very dirty, we go to our seat in the pope room and it’s like a freezer box it was freezing, so the girl was trying to find the key to lower the air well I guess the manager at that restaurant didn’t leave the key for the girls (the girl even said the manager needs to make a copy of the key for us) so we decided to move our table. The table was very small we were all squished and we were right by the kitchen and basically they say that was their only table even though the restaurant was huge and there was other tables. So besides that the bathroom was terrible the ceiling above was opened with the leaking I don’t know what pipe possibly? With a bucket with dripping water from the ceiling, my niece almost fell over the bucket when she walked in the door. The service was not great they were not very attentive. The restaurant was just overall horrible the atmosphere, the service, and I did speak to their manager there and I basically got a gift card sent to me for $60 even after I had told her we spent $700 that night. And the girls there knew I was upset and they didn’t offer anything to us to try and make it right. The location of this Buca di Beppo was in Redondo Beach on Pacific Coast Highway we will never be going back to it again. Horrible!

  • Toni Powell says:

    Horrible experience at Buca di bespoke Dallas Park Lane. On yesterday Easter Sunday our family got together for dinner. Should have known it was going to be bad when we were told after drink order there were no cups,glasses or utensils. Two semi interacting waiters was giving us incorrect information and one was very rude. We had to constantly ask for this and for that,including a manager that never came. Coffee was cold,no sugar and not enough cream. Food took a long time to come out. Rude waiter #2 was in constant argumentative conversation with us. Other waiters were bringing wrong orders ro table. Food was not hot. When asked for to go containers they brought out small ones when clearly we required larger ones. We were told those were for catering and they were doing us a favor. Since this was an Easter and birthday celebration there was a chocolate brownie ice cream Sunday brought to table that no one ordered believing it was complimentary as other guests were. We saw the charge on the bill and rude waiter #2, confirmed he charged us for it on our way out the door. Therefore this was deplorable service and we will not be back. I know you probably don’t care,but this was a party of 13 that witnessed this awful experience. Our mom died in February and we wanted to celebrate as a family. BAD CHOICE on our part.

  • John says:

    Buca di beppo

  • Glen Stevens says:

    Christmas Eve ruined.
    Only having limited time with my only son for Christmas, we decided to get some take out for Christmas Eve dinner. Buca di Beppo sounded perfect. I placed the order online at 3:45 thinking that would be plenty of time to have it ready for the scheduled 6:00 pick up. I arrived at 6:00 and made the call as the sign directed for curbside pick up. I was told that they were behind and to call back in 20 minutes. So we sat there until it was time and called back. I was told it was going to be another 20- 25 minutes due to the kitchen being backed up. We went for a drive and called back 26 minutes later at 6:45. I was told that the order was not there! After two previous calls they tell me this? This is completely unbelievable and unacceptable. Try finding something else to eat on Christmas Eve that half way decent? Not on Wold Road. So we ate McDonalds, GD McDonalds for our Xmas Eve dinner. Way to go Buca. After halfway eating our food I noticed I missed a couple phone calls and then a voicemail from Buca offering to pay for my meal. Too late, I was already home and extremely pissed off. Hopefully my refund will come through. I’ll make sure everyone I know and their corporate offices k ow what happened.

  • Carol s Templeton says:

    Management..my last comment about your wonderful employee Tony who does pizza was in Broomfield Colorado.

  • Carol s Templeton says:

    Dear management,
    I have been loyal to Buca for 15 years . Every family celebration. We are a military family. The best and hardest worker I have encountered was tonight. It’s Christmas Eve and I can’t say enough good things about a very hard worker who really makes the place work. His name is Tony and he does pizza in the kitchen. He runs the show and made fantastic pizza even under pressure and obstacles. PLEASE praise this outstanding gentleman and don’t lose him. We drove a hour away and under pressure of a busy night he was a class act. We will always be back. Tony is a rising ⭐⭐. Thank to him our Christmas eve was great. Thank you. Carol

  • Michelle says:

    I ordered for delivery and the chicken saltimbocco was so dry and over cooked it was not edible. I called and spoke to Devon, who said they cannot refund my money because it was delivery and it was DoorDash’s problem to deal with. She said if I come in or call you n an order I would get a $31 credit. No email confirmation, no guarantee I will get a credit. And why would I order again?? We have spent so much money there over the years, always reserving the Pope room. Never again. $31 for three pieces of cardboard. Thieves.

  • Sebastian Jamaica says:

    WORST Restarautant. We came for dinner from a business meeting and were told there was a wait of 20 minutes, Jade the hostess (from the Alphareta store) then came and told us it changed to 40 minutes. When we asked what changed he said he said it wrong. The restaurant was completely empty. One of us asked his name and he gave an attitude. Asking his name triggered him and he followed us outside and began to start an altercation with one of us and he even threatened me and said he will kill me. This is beyond unacceptable. This can be proved how he followed us outside if the videos are seen from today (July 29) between 7:30 PM and 8 PM

  • Bro Ruiz says:

    I just had the worst experience of my life at your Alpharetta location in GA; we were told that there was a waiting time of 20 minutes, and we decided to wait. The host, when we said we wanted to stay, said the delayed time changed to 45 minutes. When I asked why he switched on time, he said he said it was wrong. This person had a nasty attitude from the minute he started talking to us, I asked his name, and that triggers him to escalate his attitude towards us to the point he follows us to the parking lot to let us he will make sure we will never go back to his property, one of my coworkers asked to watch his tone. This person violently exploded and even said to our coworker that he would kill him if he didn’t leave. He then proceeded to record us. We had two workers visiting from our location in Colombia, and this is how we welcome them to America 🤦🏻‍♀️ Worst experience ever

  • Dana says:

    John was incredibly unprofessional. We ordered takeout for fathers day. My sons pizza was burned and our food was cold by time we got it home. I live about 10 min away. I’m guessing they left my food sitting out. They also forgot to put one of our drinks in. Instead of apologizing for the experience John said he takes no responsibility. He mocked me and told me that he doesn’t go around checking the bottoms of pizzas to make sure they aren’t burned. He only ensures that they are cooked. His tone was condescending and added to my terrible experience. It costs nothing to be kind John. Next time, try apologizing for your mistakes. That is literally all you needed to do. Instead you made things worse. This was the Midvale, Utah location.

    • John Brute says:

      Hey Dana, I don’t appreciate your tone. We in the Buca di Beppo family pride ourselves on egg. All of the pizzas are fully cooked

  • Danielle Ferrero says:

    No sooner did I post this message and I received a call from Jen, the Regional Manager. She left me a voice mail stating she dropped a gift card in the mail today as a result of our experience. I would be remiss if I didn’t post this update. Someone got back to me.

  • Danielle Ferrero says:

    Made reservations for my husband’s birthday, mentioned it when I called. We ate at the Palo Alto, CA restaurant. When we arrived, we asked if we could dine alfresco, “no problem, I’ll tell your waiter” said the hostess. We sat down to a filthy tablecloth (plastic, and not wiped down). Waiter comes to table, hands us a menu and asks if we would like beverages – we ordered sodas. After a minute, he returns with sodas and bread/olive oil/balsamic vinegar. He pours the vinegar in the oil and starts to leave….”uh, can we have a spot more vinegar please?,” says my husband. “Sure” replies the waiter and another dabble in the plate. OK. Several minutes later he returns to take our order, asks if we want more bread, “yes please and can you please leave the vinegar on the table?” “Sure thing” says the waiter. Several minutes later he returns to say several items we ordered they no longer have. OK. We order something else. Food comes, VIA 2 other waiters. No parm cheese offered, no water offered. OK We finish, never once interrupted by waiter to check on us. We wait for a while for dessert menu and to-go containers. After a long while waiter returns to check on us (GEE THANKS). We request dessert menu and containers, which he brings promptly. Meanwhile, I’m thinking he’ll bring Mike a birthday dessert – HE NEVER CAME BACK!!!!!! WTF?! My husband walked in and grabbed a few bags for our containers, we requested the check and after we paid $200 for 3 people (no alcohol) we split without so much as a “thank you for your business” from anyone. Called and spoke to the Manager, Rich, who assured me someone would get back to me – still waiting. HEY BUCA – THANK YOU FOR COMPLETELY FUCKING UP MY HUSBAND’S BIRTHDAY AND MAKING HIM FEEL SO SPECIAL!!!!! SAD TO SEE WE’RE NOT THE ONLY ONES WHO WERE IGNORED!!!

  • jesse a cortez says:

    I have gone to Buca many years and I WILL NEVER GO AGAIN !!! and will NEVER recommend to any one !!
    ( ok well maybe just to people i dont like ..). I always got the mozz garlic bread and now it a slice of ciabatta with poorly melted cheese.. weak ass caesar with walmart powder parm cheese ( really !!! ) spag w/meatball was ok minus but not the same..hostes in the front and manager and the waiter are walking ZOMBIES THANK YOU FOR COMING,, waiter never asked how is your food,, nothing more like WHY ARE YOU HERE !!! The lady on the other table asked for tea and he brought it to my table..
    we place the dirty dishes on the end of the table and he walked by them 3 times !! if you do come here to dine DO NOT expexct service .. its a bother to them !!! 2 people $100 bill i just expect MORE ,, ( no alcohol )

  • Stephanie says:

    HORRIBLE. WILL NEVER GIVE THEM OUR BUSINESS AGAIN. We pre-ordered thanksgiving dinner on November 3rd. Got there, waited in line, to then wait in another line to end up being told they ran out of all food and we can sub a chicken dish and a pasta dish for the thanksgiving dinner, but we have to wait for it to be cooked too. They also advised that since they were giving substitutions, that there would be no refund of any difference. Well pasta is a heck of a lot cheaper than what we paid for. Finally, i said i just wanted a full refund and they advised they can’t do them and to leave my name and number and someone will get to it next week. Several people demanded to see the manager, Manny, and he refused to come out to the crowd of people. Even the employees were saying they were trying to get him to come out and he wouldn’t. Now 5:00 pm on thanksgiving, we drove all over town and finally found a jack’s open. So buca thank you for screwing up our holiday and for hiding in back letting your staff take the crowd alone. If you are a manager then maybe own up and take the crowd on. It is what you are paid to do….MANAGE. one excuse we all were given is they didn’t buy food for all the orders because people don’t always show up. You charged my card 200.00 already, you bet i will show up for the food i was already charged for. You lost me now as a customer for all the other days of the year.

  • Reginald Jones says:

    I advise no one to eat nor even take your family out to buca they have to worst business customers service and management I ever seen in restaurant business they should be shut down until better business

  • Susan Shoemake says:

    I ordered from the Sacramento, Ca location. The eggplant parmesan was burned and had to be thrown out. The salad was supposed to serve 3 people but was quit small and I was given about a five-six inch of bread when my order was over $100 and for 4 people. The only item worth anything was the lasagna for 3 people. I talked to the manager about the burned food and she said her system was down and she would call me back. Of course she didn’t. Very disappointed and upset. I could have waited and spent my money on a much better restaurant and will in the future. It’s too bad since this used to be a good restaurant.

  • Kathleen Merrick says:

    I was quite disappointed with the Easter Feast I purchased this past weekend. The Caesar salad was wrong. They used ice berg lettuce opposed to romaine. The lettuce was wilted The cheese crotons and dressing was correct but was scarce. The eggplant was extremely mushy and was hard to find a full piece. It was mostly crumbs and sauce. The fettuccini was dried out and hard. There was no Alfredo sauce visible. The garlic bread was hard and flavorless. I paid extra for the Fettuccini Alfredo and garlic Bread. That was a big mistake. There was no Cannoli’s. I was told they ran out at noon. What is the sense of ordering ahead if you do not get what you ordered? I love the food at Buca, but this is the worst food I ever received and will never purchase a Holiday Meal from you again. I am planning on sharing this information with my friends and on sites like yelp. I spent over $138.00 on food that was uneatable. Saying I am disappointed is an understatement. I really was hoping for an enjoyable meal for my family during such dark times. HUGE disappointment!

  • Catherine Donarumo says:

    I had Lunch with family (4) at Buca di Bepp in Bally’s Atlantic City, NJ. The place was empty. I was charged $17.99 for a plate of fried mozzarellas sticks which was not on the menu. When the waitress bought out the food their was no French Fries on the plate just the mozzarellas sticks. Too expensive!
    I did not have any coupons for this meal.

  • Linda Kovich says:

    On 2/6/2020 I called Buca Di Beppo on 7 Mile in Livonia, MI
    to make reservations for 7 on 2/8 @ 4:30. We got there they had no reservations for us. Then they stuck us in a corner very tight table. Had to wait for the salad, the excuse was the computer messed up. Than waited for the meal to come out, 30 minutes later. We had to ask for bread and that always comes first with the oil. The service was BAD from the get-go.
    The purpose for this reservation was for my birthday.

  • Marcella Soohoo says:

    I am sorry to report I will not be returning to the Palo Alto restaurant. This past Monday I walked in with a party of six and was told we couldn’t be seated for the lack of service personal.??? The manager was rude and abrupt. I will be forced to drive out of my way to your S.F. location. I love your foof.

  • D legler says:

    Terrible service etc and food

  • Rachel Santos says:

    MY birthday coupon was deleted by accident, would sure appreciate a replacement Birthday is December 8

  • MCBRIDE says:

    My Husband and I went for dinner to celebrate promotion- we ordered two entrees,salad, bread sticks two drinks.
    ASTONISHED our bill was $130.00 THE MENU pricing is deceiving and deceptive.
    a price is in bold red number, than says serves 3 etc. We thought we were ordering entrees at $9.00 each
    they were $33 EACH 20ish for salad and 20ish for bread… WILL NEVER EAT HERE AGAIN.
    THE MENU should’ve have been explained by the waiter. Two people paying for dinner of 6+ people makes no sense. Our evening ruined.

  • Barbara Harp says:

    My name is Barbara Harp. We live in Huntington Beach Ca. We receive coupons through email. I received a coupon for 20.00 to use before the end of November. I use All my coupons because we go to Bucca’s 4 times a month. I accidentally deleted my 20.00 off coupon. Could you possibly send me another one. We have reservations for Thanksgiving Day. We could really use the coupon. Thank You Happy Holidays.

  • Cindy R. says:

    In the mail we received a plastic card with 3 coupon offerings. 4 eat for $40.00, Bogo Lunch gift and $20.00 gift toward any $40.00 or more purchase. The coupon list the phone number and the address of 1670 South Pacific Coast Highway.
    The coupon is valid Mon-Fri from 11 am -3 pm. I went to the web site and called the phone number listed and the location doesn’t open till 4 pm… Seems like your marketing team would know the area and the customers they are targeting before wasting the time and money to send out bogus promotions.

  • Deborah Jose says:

    So my elderly mother sister and Ivisited Buca Do Beppo in claremont. It took 30 minutes to bring the drinks which was not even the complaint. The waitress was beyond rude it was ridiculous. We asked to speak to manager who shared the same attitude. For customers that spending well over $100 you would expect better service. We contacted corporate and no response no resolution. It has been over a month.

  • Lori says:

    Went to Buca Di Beppo in Peoria, Arizona and it was the worst Italian food that we have ever had. Very expensive, very greasy. My husband ordered eggplant, it was thick with the skin on it and he had to use a steak knife to cut it. I ordered Shrimp and Pasta Florentine and the shrimp was so small, there was no way it wouldn’t be dried out when cooked. Awful!!!!

  • Sandy Van Vlymen says:

    Went to Buca in Castleton, Indiana today for first time. Didn’t know when we ordered we were ordering a meal for three. Perhaps the waitress could have told us that when she went around to each person individually and asked what we wanted. We ordered enough for an army with only 3 adults and it was expensive.

  • Mary Watson says:

    I went to the buca in westlake ohio this past week and found not one but multiple hairs in my food!!! I think your cooks should.not be able to have facial hair!! It is unsanitary.

  • john doe says:

    we had the worst experiene at the southpark mall strongsville at 16677 southpark center…long wait for apptizer…meal…and 35 mins to get bill and 15 more min.s to make it right. i should never had payed. 3lbs of nooodles finally it was over 2hrs for lunch????OMG kept saying computer was down? 1 waiter 20 some people all sad and unhappy,never again will we go there!!!!!!!!!!!!!!!!!terrible

  • Pete Falzarano says:

    We go to Buca in Worthington, Ohio store number 3505 every year to celebrate the New Year. We usually have a party of 14 [7 couples] so we keep our table servers moving 🙂 We had this one server named Ariha who was the most pleasant and wonderful server I think we’ve ever had. She ensured our drinks were refreshed, removed the used dishes and was extremely attentive. What struck me the most was that she not only did this with our table but she had four other tables she had to attend too and as I looked around, she handled the other tables in the same manner. I can hear other customers she served acknowledge her service. Her quality service and great personality certainly earned her a nice tip – you need to clone Ariha.

  • Vashly L Hinton says:

    I went to the Buca di beppo in Greenwood Indiana yesterday with my family. This is the 2nd time in a month. I made a reservation for 7 pm but got there at 630. We waited to be seated and it was 650 when we got our table. There were 2 other families in our section and 1 waiter. 720 comes and no word from ANYONE. No, I’ll be right with you or anything. So I go get a manager, wait for her for 7 more minutes and she comes out and says I’ll find your waiter. Turns out our waiter had been back and forth to our section FIVE times giving the two other families outstanding service and he tells us he didnt notice my 4 children my husband and I sitting there for 30 minutes!!!! So the manager sends a new server and he takes our order, we wait 25 more minutes for our food and it all comes out burnt and disgusting. I order the EXACT SAME thing every time. It was a complete disaster. We left at 830 very dissatisfied.

  • Colleen Crownover says:

    I am sorry to have to report that I will never be going back to the restaurant in Huntington Beach again! We a party of 10 had reservations for our Thanksgiving Dinner @ 6:45 pm and after getting there A Manager of the name “Dennis ” was so very rude!!!!! instead of announcing that they are sorry that they ran our of Turkey and apologizing! HE” DENNIS” Rudely said very loudly We Have no more Turkey ! my son in law said” wow” ! & Dennis then looked at him & said you don’t know the business ! ( yes my son in law happen to have 17 yrs in the business) This Manager could have said anything like we are sorry !( never heard those words) !!! If he had just showed anything but anger we would have stayed but feeling such an uncomfortable situation we left!! as other did too!

  • Gayle katz says:

    Last night I ordered on line to Coral Springs location as I have done before.
    My bill was. 98 dollars and I
    Gave them a e mailed coupon for 15.00 the girl had a problem and called a
    Manager. He went to the register and had a problem as well. Came back to me and told me it was to late and said I could not use it.
    I have been a constant customer for many years and he has no customer service skills. There are some very good restaurants here, guess I will be going there from now on. He has no business interacting with the public.

  • Denise Little says:

    My family went to Buca in Orland Park Illinois for my daughter’s birthday on 9/10/18. we spent 154.00 for 3 people. We had appetizers , drinks and bread before the meal came. When the meal came we were not hungry so we took all of the entire home, chicken parmasian and ziti. The next day I attempted to serve the left over for dinner and all of a sudden pulled a finger nail out of my mouth. I called and spoke with the General Manager Matt who called me a liar and told me to bring all of the food back in so he could see it. I told him that I was physically sick from pulling a finger nail that looked like a toe nail out of my mouth. He told me that it was not possible that something was in the food and that he wanted to see it. I told him that I will email him pictures put I was not going to come back over there. After sending Matt pictures of 4 pans of food, Matt told me he don’t believe that I got all that food in 4 pans. Really Matt! This was my first time at this restaurant and we only came because of the coupon that was mailed out. I can see why you all are sending out coupons now.

    Even I pull the toe nail out of my mouth yesterday, I am still feeling sick today just from the thought of it.

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