Where is Boost Mobile Corporate office Headquarters
Boost Mobile Headquarters Address and Contact
Boost Mobile Headquarters Location & Directions
Boost Mobile Headquarters Executive Team
Name | Title |
|---|---|
Brandon Draper | President of Prepaid |
Jim Hyde | President of Prepaid and Wholesale Services for Sprint |
Steve Gaffney | Vice President of Corporate Marketing |
About Boost Mobile, History and Headquarters Information
Boost Mobile was launched back in 2000 by Peter Adderton in Australia and New Zealand. It started with a purpose to focus on action sports, lifestyle and urban music for the teen and young adult. Optus network was used by Boost mobile in Australia to reach its customers which ended and lead it to join hands with Telstra. Although Boost mobile services ended in New Zealand by 2007, partnership with Nextel Communications which was later taken over by Nextel and named Sprint Nextel Corporation in the USA lead it to its expansion. Due to tough competitiveness, Boost launched new unlimited plan which added more than 674,000 customers in three months.
Boost Mobile is a wireless service provider that is used both by Australia and the USA. In Australia, it is run by Boost Tel Pty Limited using the Telstra wireless network whereas in the USA a network called Sprint Corporation is used by Boost Mobile to provide its services to its customers.
This company offers a huge variety of handsets beginning from a basic level to the premium range of smart phones. People can buy chargers, memory cards, and Bluetooth headsets from the retail stores and can access all of it online too.
The headquarters of the company is situated in Irvine, California, United States.
Boost Mobile Headquarters Photos
On November 10th i bought a phone at 116 Terry Parkway in New Orleans. 1. They couldn’t put in my 15 year e-mail account, but, told me when i come back in 2 days they would reset my e-mail and put in the pictures for me. When I went back they told me i to give it about 7 days. When i went back, i was told that the deadline had passed and i am left with a faulty phone.
I sat on the phone for over 3 hours, I simply requested a call back because my calls cannot be completed, the customer service(call centers) is 99% of dish networks down fall they are deliberately running the company into the ground seemingly with an ulterior motive possibly being paid to cripple your company… should investigate and fire all the call centers… best advice you could ever get and take.
I have not received my refund of 180$. I cancelled and order and it’s been almost a month. Why can’t I get my refund I want my refund back on my card today
BOOST PLEASE HELP ME.
Boost owes me $215.99 and believes they refunded me this money back to Paypal and directly to my bank. There is no record of this transaction completion. Neither Paypal nor bank has a record of the refund transaction. I have called and/or chatted with boost multiple times but they INSIST they successfully refunded my money.
I contacted Paypal directly and they stated the transaction PROGRESS was successful but not that they received the refund. Last call to Boost rep stated that the transaction was, in fact, STILL PROCESSING. The transaction is in “LIMBO” and no one can tell me where my money is.
I accessed my account at Boost. I accessed my order history: two (2) activities same date 1)HOLD; 2)Actual transaction that was cancelled the same day. Why was the last order placed as “HOLD”. Is this the reason the refund is in”Limbo”?
I contacted my bank and they still have no record of the refund. Paypal contacted Boost and they gave Paypal the same run-around as they gave me: “Successfully Refunded ”
Boost recommended I stop my AUTOPAY and deplete the CREDIT because the math on my TRANSACTION HISTORY adds up to a $215.99 CREDIT. I tried that and Boost shut off my service on October 11 due to non-payment. Although I have $215.99 CREDIT I believe it is on HOLD due to ORDER HISTORY.
SOMEONE FROM BOOST NEEDS TO LIFT THE “HOLD” IN THE “ORDER HISTORY” AND SEE IF THE REFUND GOES THROUGH.
OR SOMEONE FROM BOOST NEEDS TO TRACK DOWN MY MONEY AND EXPLAIN TO ME WHY I HAVE NOT RECIEVED MY REFUND AND THE PHONE RETURN WAS COMPLETED SUCCESSFUL BACK IN AUGUST
Brandon Draper,Jim Hyde, Steven gaffney. Please reach out to me. Asap
Very Disappointed. Just don’t have no more words to say. Definitely switching to a better company.
Very disappointed in this company turned my service off stating a bill payment back in July I asked for an audit on my account off payment history supervisor stated they don’t due audit of payment history I was not advised of any payment issues when I made the payment in September and I am forced to make another payment to access my account to go back to my bank and ask about a July payment that was reverse .
This company use to be good.since they switch to dish network.is been nothing but problems.customer service horrible bearly understand english.they don’t understand what you are trying to do.give wrong information.disconect the calls.they never want to listen and you could never get a tech 2.becouse they are short staff.many many other problems.i will be transfering services .good bye boost mobile
The customer service department cant even give you time frame of when line will be eligible for a phone upgrade with a discount. When boost changed over the Dish you lost access to viewing txt and calling details and making changes account. They whole company is lacking the basic knowledge of how their own company is operating. They charging customers for services they are incapable of providing. Dish network fraudulent practice of adding features and store ing customers credit cards and debit cards without permission then not allowing cards to be removed from a prepaid account is illegal. Instead of fixing the problems or helping by at least providing the service customer is paying for customer service offers to disconnect your line as the solution over and over. I realized that I should do my self a favor and port out the 3 lines. After repeated calls to boost/Now Dish I realized they are incapable of providing prepaid phone service and knowingly charging for services they are not able to provide
They did away with customer service that could communicate effectively correct issues and provided viable solutions. Every time I have called Boost since the accounts were taken over by Dish network 9 times their offer was to disconnect a line even though I told them thats not what I wanted every time!!!
Have had 3 lines with boost for 6 years my kids phones…They changed to Dish network and went to shit!!! 1 line on a family plan has been broken for 2 months you can’t order a phone online it charges your card and give you a error message same thing over and over how the hell can a phone company stay in business if they can’t manage to sell phones!!! You have people that are very nice in customer service However they can’t do shit because they don’t have the capability DISH should have disconnected the customer service number instead of forwarding it to Singapore!!!! save some more money i have been hung up on and wasted hours no resolution. Not one person understands the difference between making a payment and doing a phone upgrade in the customer service nor can they see their when the customer has been charged pending charges over and over. When you are placing orders for phones on your account they have no sales department or anybody that can fix a computer processing error on their end!!!! Dish/boost is Broken n They can’t even get people customer service that have capability and understanding of how to process and view a phone order or phone upgrade. We can’t do shit with boost one app they took all self service features away with the. The customer service cant even give you a date or time frame of when a line will be eligible for a phone upgrade with a discount. They whole company is lacking the basic knowledge of how their own company is operating its rediclous but it’s not when your the one paying for a family plan month after month with a broken phone and instead of separating the lines to a single line plan and suspending the broken one till they can get online phone orders work and not charge the customer over first upgrade that’s never being sent they offer to disconnect the line over and over rather then fix their problems !!
I have literally been dealing with the same issue. On top of that they can’t even make accommodations for the customer to walk in store and purchase a phone at the same discount rate as the online offer due to their own system being the problem. I have 4 lines and been with boost for almost 12 years and have seen it go downhill. Seriously considering leaving this service for another Al because we can’t upgrade our phones. Shouldn’t be this difficult, never was an issue beforehand. Totally over this.
Terrible Cell service,zero help with any form of their “Customer Service”. And no Corporate office,sounds like a scam to me!!
Name :Latonia C
Time :4:35pm
August 8,2023
Second comment. Let me introduce myself . My name is Latonia C . I’ve Been with your company before. I came back this year 2023 of August the 1st . I love your business , and I love your employees and the products , and the devices. By the way I love the technology because I study the devices well . The employees good attitudes . Well spoking but lack of information just honesty stated the facts . I been with every phone company in Florida . I call the devices Gadgets . I know I can help the businesses. But it is one catch think about it . Have a good day .
I purchase 3 products device on August 1 , 2023 . One device I am concerned about is NDIGO speaker that was on display . I ask the employee do she have a new one . She looked for the device I wanted and she stated that she know longer have the product the device . I ask her can she give me the display she stated yes I ask her a couple of questions . How long the device was use because it was playing when I arrive august 1 , 2023 but I wanted it. So I bought it NDIGO speaker. The receipt I have currently. I went into today 8/1/23 Boost mobile business because I called several times for 5 days no response . I went there and ask a lot questions something they are lacking is communication skills and knowledge- Love the devices but I wanted my money back for the speaker .because it is not working properly. But the employees say it is a policy that wasn’t properly explain to me . I spoke with the manager as well . Thank you for your time and patience viewing this matter . I will like for you to call me thanks . Your time is valued
I HAVE BEEN A CUSTOMER OF BOOST MOBILE FOR OVER 20 YEARS. EVER SINCE YOU SWITCHED TO THIS BOOST ONE I HAVE HAD NOTHING BUT ISSUES. YOUR CUSTIMER SERVICE AND SUPERVISORS DO NOTHING TO RESOLVE ISSUES. MY ACCOUNT IS SUSPENDED BECAUSE OF TECHNICAL ISSUES AND IT TAKES SUPER LONG TO GET MY SERVICES RESTORED. I WANT CORPORATE TO KNOW THAT THEIR SERVICE SUCKS AND I WILL REPORT TO ALL SOCIAL MEDIA AND NEWS STATIONS TO REPORT THE POOR SERVICE THAT IS PROVIDED.
I wouldn’t recommend boost to my worst enemy. They took my money and 6 hrs later my phone is still off, and can’t get a hold of anyone. They refuse to give me money back and will not turn my phone either. I asked to speak with corporate and there isn’t one!!! Looks like I’m gonna have to get them white ppl involved.
Since the “merge” ITS BEEN ALOT OF MISTAKES ON BOOST END AND THEY REFUSE TO CORRECT THEM. BEEN TRYING TO GET A ISSUE RESOLVE FOR 2 WEEKS. AND GETTING NO WHERE. THIS IS BY FAR THE WORST PHONE COMPANY EVER I WOULD NOT RECOMMEND THEM TO NO ONE AFTER THIS STUNT THEY PULLED. TOOK MY DAUGHTER INSURANCE WHICH I PAY MONTHLY FOR AND REFUSING TO GIVE IT BACK. PUT IN 3 “TICKETS” & SOMEONE JUST KEEP CLOSING THEM WITHOUT FIXING THE ISSUE MADE BY BOOST!!!
My phone was disconnected for no reason. I do not own the company any money, I pay more for a service plan. Actually I regard this as a day light robbery. I cannot use my phone. Do your company really know what the are doing to people that you can just disconnect there phone just like that? I cannot even call my boss at work. I do not own your company any money at all
Please restore this line immediately or I will see your company in court. This seems like a joke that I pay my bills and all of a sudden my phone will be disconnected just like that?
My payment of 50.00 is WRONG.. Pleasecadjudt my payment back to $25.00 today please.
Thank you
Steven Sandman
Worst company in the world just got boost mobile and already doesn’t work I paid my bill n prepaid money for the next billing cycle all my calls fail text messages won’t go through and internet doesn’t work at all. They stated they upgraded my plan and it still doesn’t work calls still fail text won’t go through internet doesn’t work. I configured my phone several times and still doesn’t work. They don’t refund your money that’s on the account for the next billing cycle and claim they give you a free month that you have to pay for. I paid two months in advanced. I will never going back to Boost Mobile. Worst phone services worst plans. They stated I have to dispute a refund with my bank. I have MY lawyers already working on my case. I run a business and I’m loosing customers because They lie about their services. They lost all respect and integrity and trust.
I have been a customer of boost for 20 years and to have a store who puts a printed sign in the door that says be back in ten minutes and now show up after 20 minutes I’m disappointed to say I am a customer and may not be long this is unprofessional as it gets
I have been having trouble with my boost mobile for over 10 years I paid my bill June 1st it’s now June tenth I still have no service. I called every day even went to the store and still no resolution 🙃… who else can I speak with???
Boost? Should be called BULLSHIT?
BY FAR THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!
THAY ARE RUDE. IGNORANT, DISRESPECTFUL, UNPROFFESONAL AND HAVE BROUGHT CUSTOMER SERVICE TO A GRINDING HAULT.. GET BACK TO THE DRAWING BOARD. FIRE ALL THE REPS AND DESTROY YYOURE CUSTOMER SERVICE MANUEL AND FIRE THEM ALL
The above address is INCORRECT. Dish bought Boost and DISH HQ’s address is 9601 S. Meridian Blvd., Englewood, CO 80112. Please update the above information to the correct one.
The number listed says “# no longer in service! :/:(
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End Chat
October 22 at 4:57 PM
Great, you’re in line. We’ll let you know when it’s your turn. If business hours close, we’ll save your place in line for when we reopen Sunday at 6am CDT.
October 22 at 5:01 PM
You’re connected with Frenie
I’ll be more than happy to help you today. Can you tell me more about it, please?
Are you still there? I would be happy to continue our conversation, but want to make sure you still need help.
I went to boost and had trouble
I’m sorry this has happened. I understand your frustration, and I will do my best to help you.
Do you need further assistance? I would be happy to continue our conversation but want to make sure you still need help.
Please reach out to us again if you do need additional assistance in the future. You can call 611 from your device or chat with us again. Have a nice day and thank you for your business.
He told me to go buy a tract one and bring it in an he could get me set up so I did an I wanted iPhone 11 but he found out they were out of stock after he already started the process of porting my number so he comes out with a red iPhone SE an I didn’t even get to look at the phone or see it he just started setting it up. Come to find out the phone was previously activated and he finally got done an I got home and felt pressured into this phone an simply wanted to return it for equal phone an they are refusing me a return
You’re connected with Jeniffer
I’ll be happy to assist you with your concern and have it resolved for you.
Can you please tell me what happened?
I tried switching it with a moto g but they refused that also
He told me to go buy a tract one and bring it in an he could get me set up so I did an I wanted iPhone 11 but he found out they were out of stock after he already started the process of porting my number so he comes out with a red iPhone SE an I didn’t even get to look at the phone or see it he just started setting it up. Come to find out the phone was previously activated and he finally got done an I got home and felt pressured into this phone an simply wanted to return it for equal phone an they are refusing me a return
I’m sorry this has happened. I understand your frustration, and I will do my best to help you.
I understand the problem and will be happy to help you. Let’s see what I can do.
Where did you purchased the phone?
Boost store45091
When did you purchase it?
Last night at 7pm
october 21, 2022
Thank you for that information.
Sorry for the inconvenience caused. But the phone is eligible for return, please go back to the point of purchase and ask for supervisor or manager of that store and inform what happened to your new phone and just tell the store manager that you want to return the phone and want to get a replacement phone, I will also send a feed back to that store so that our back office will investigate what happened.
Make sure that you still have the receipt with oyu.
I have tried that twice. The manager got on phone with his employee an told him don’t do it.
I’ve spent past 2 hours on call phone and at store an they refuse to do it. The manager is the one who sold the phone last night. He didn’t give me receipt and account passcode I had to go to store today to get both
I understand how frustrating that would be for you.
No worries we can send a feedback to that store and if you would like you may call us back once your on that store so that our care agent also will help you to deal with te store representative.
Can I go to a different store? This will make it 3rd time today. The customer service representative said the same thing and when I got there he didn’t help me he told me to file a complaint and speak with you all
We understand your disappointment, and apologize for any inconvenience that this may have caused you.
Is there a number for corporate office I can contact. I don’t want to deal with that store I’m so mad right now they are rude an refuse to do anything
I can completely understand. If that happened to me I’d be really upset too. However as much as we love to return your phone on other Boost store, unfortunately they will not accept it, you can only return your phone to the point of purchased.
I’m hoping for your understanding on this matter.
I just paid $160.00 for the worst customer service I’ve ever seen and have never been treated like a valued customer by jaylen the manager and Steven the employee working now
ok but they are refusing to return it in the store
everyone keeps saying go back they have to return it but I go back and he tells me no they only return phones that are defective
Just let them know that you want to get a replacement phone and not a refund so that they can change your device for the phone that you want.
I did tell him that. I tried to change to a Motorola g but he said he isn’t authorized to do returns and manager says he won’t do it but manager is out of town
October 22 at 5:35 PM
I understand how frustrating that would be for you.
Can someone contact that store an let them know that he has to do an exchange? I’m getting nowhere with the employee at that store
How can I file a complaint on the store employees
We can send a feed back to that store so that our higher ups will investigate this for you.
You can also file a complaint to the police authority and inform what happened.
I also would like to dispute that he charged me for things I didn’t want or need. He told me the phone came with free of phone case and charging block and screen protector but he charged me for all of it. I paid $153 for a free phone and service that was 60 dollars and 25 dollar activation fee. He’s a theif
The police won’t get involved they said it’s a civil matter
what is corporate phone number
Sorry about your situation. However the only option to get a refund for all the charges is you will need to go to that store since they are the one who receive the payment and they are the one who will also can provide any refund. Please understand that we are not the one who receive the payment and the Boost store is the one who receive all your payment, the only option is to go back to the point of purchased.
I’ll get my attorney involved because you can go back on security footage and see that he never even showed me the phone he just started setting it up. This is wrong
who do I talk to when they are refusing all of that. They took my money and refuse to refund me anything. That is not how you do business
I need corporate contact info
Let me get this escalated for you.
Please give me 1-2 minutes, kindly stay on the line.
Ok
Thank you for staying on the line.
I will connect you over to our supervisor for further assistance.
Before I connect you over, is there anything else that I can assist you with?
Thank you
You’re welcome. Please stay on the line.
October 22 at 5:56 PM
Please stay o the line.
I’m here
Thank you for staying on the line. Please give me a minute here.
Can your supervisor call me instead of messaging I need to speak to someone on the phone that can resolve this. Please and thank you
No worries our supervisor Is now waiting on the line.
Please stay on the line.
What do you mean they are waiting on the line? This is getting ridiculous I’ve spent my whole day dealing with this mess. An I’m getting nowhere.
You’re connected with Richard
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End Chat
October 22 at 4:57 PM
Great, you’re in line. We’ll let you know when it’s your turn. If business hours close, we’ll save your place in line for when we reopen Sunday at 6am CDT.
October 22 at 5:01 PM
You’re connected with Frenie
I’ll be more than happy to help you today. Can you tell me more about it, please?
Are you still there? I would be happy to continue our conversation, but want to make sure you still need help.
I went to boost and had trouble
I’m sorry this has happened. I understand your frustration, and I will do my best to help you.
Do you need further assistance? I would be happy to continue our conversation but want to make sure you still need help.
Please reach out to us again if you do need additional assistance in the future. You can call 611 from your device or chat with us again. Have a nice day and thank you for your business.
He told me to go buy a tract one and bring it in an he could get me set up so I did an I wanted iPhone 11 but he found out they were out of stock after he already started the process of porting my number so he comes out with a red iPhone SE an I didn’t even get to look at the phone or see it he just started setting it up. Come to find out the phone was previously activated and he finally got done an I got home and felt pressured into this phone an simply wanted to return it for equal phone an they are refusing me a return
You’re connected with Jeniffer
I’ll be happy to assist you with your concern and have it resolved for you.
Can you please tell me what happened?
I tried switching it with a moto g but they refused that also
He told me to go buy a tract one and bring it in an he could get me set up so I did an I wanted iPhone 11 but he found out they were out of stock after he already started the process of porting my number so he comes out with a red iPhone SE an I didn’t even get to look at the phone or see it he just started setting it up. Come to find out the phone was previously activated and he finally got done an I got home and felt pressured into this phone an simply wanted to return it for equal phone an they are refusing me a return
I’m sorry this has happened. I understand your frustration, and I will do my best to help you.
I understand the problem and will be happy to help you. Let’s see what I can do.
Where did you purchased the phone?
Boost store45091
When did you purchase it?
Last night at 7pm
october 21, 2022
Thank you for that information.
Sorry for the inconvenience caused. But the phone is eligible for return, please go back to the point of purchase and ask for supervisor or manager of that store and inform what happened to your new phone and just tell the store manager that you want to return the phone and want to get a replacement phone, I will also send a feed back to that store so that our back office will investigate what happened.
Make sure that you still have the receipt with oyu.
I have tried that twice. The manager got on phone with his employee an told him don’t do it.
I’ve spent past 2 hours on call phone and at store an they refuse to do it. The manager is the one who sold the phone last night. He didn’t give me receipt and account passcode I had to go to store today to get both
I understand how frustrating that would be for you.
No worries we can send a feedback to that store and if you would like you may call us back once your on that store so that our care agent also will help you to deal with te store representative.
Can I go to a different store? This will make it 3rd time today. The customer service representative said the same thing and when I got there he didn’t help me he told me to file a complaint and speak with you all
We understand your disappointment, and apologize for any inconvenience that this may have caused you.
Is there a number for corporate office I can contact. I don’t want to deal with that store I’m so mad right now they are rude an refuse to do anything
I can completely understand. If that happened to me I’d be really upset too. However as much as we love to return your phone on other Boost store, unfortunately they will not accept it, you can only return your phone to the point of purchased.
I’m hoping for your understanding on this matter.
I just paid $160.00 for the worst customer service I’ve ever seen and have never been treated like a valued customer by jaylen the manager and Steven the employee working now
ok but they are refusing to return it in the store
everyone keeps saying go back they have to return it but I go back and he tells me no they only return phones that are defective
Just let them know that you want to get a replacement phone and not a refund so that they can change your device for the phone that you want.
I did tell him that. I tried to change to a Motorola g but he said he isn’t authorized to do returns and manager says he won’t do it but manager is out of town
October 22 at 5:35 PM
I understand how frustrating that would be for you.
Can someone contact that store an let them know that he has to do an exchange? I’m getting nowhere with the employee at that store
How can I file a complaint on the store employees
We can send a feed back to that store so that our higher ups will investigate this for you.
You can also file a complaint to the police authority and inform what happened.
I also would like to dispute that he charged me for things I didn’t want or need. He told me the phone came with free of phone case and charging block and screen protector but he charged me for all of it. I paid $153 for a free phone and service that was 60 dollars and 25 dollar activation fee. He’s a theif
The police won’t get involved they said it’s a civil matter
what is corporate phone number
Sorry about your situation. However the only option to get a refund for all the charges is you will need to go to that store since they are the one who receive the payment and they are the one who will also can provide any refund. Please understand that we are not the one who receive the payment and the Boost store is the one who receive all your payment, the only option is to go back to the point of purchased.
I’ll get my attorney involved because you can go back on security footage and see that he never even showed me the phone he just started setting it up. This is wrong
who do I talk to when they are refusing all of that. They took my money and refuse to refund me anything. That is not how you do business
I need corporate contact info
Let me get this escalated for you.
Please give me 1-2 minutes, kindly stay on the line.
Ok
Thank you for staying on the line.
I will connect you over to our supervisor for further assistance.
Before I connect you over, is there anything else that I can assist you with?
Thank you
You’re welcome. Please stay on the line.
1 unread message
Sorry for all of that I just don’t want to have to type all of that out again:
Thank you for staying on the line.
I am Richard, one of the supervisors.
October 22 at 6:08 PM
I’m sorry to know about what happened.
The manager jaylen told his employee not to refund me or return or exchange my phone. The employee Steven tells me he is not authorized to do a return or exchange. I’ve been there 3 times today even had customer service on the phone twice and they ended up telling me to file a complaint on them and the store for refusing to do it. I just want a phone that I choose that I will be happy with. I didn’t even get to pick this phone you can see on camera footage inside the store the manager didn’t even show me the phone until he already set it up
I feel bad to know that you are going through this. May we have the store address so we can validate it?
i asked for a exchange for the Motorola g5 that is offered for free when you switch to boost mobile from another provider but they refuse to do that. I just want someone to help me. I was charged 153 dollars for a 60 dollar plan and 25 dollar activation fee. He told me it came with free phone case and screen protector but he charged me for all of it. What should have been 85 dollars ended up being $153 an it all happened so fast and he was making it confusing that I didn’t even think about it until I got home last night
6:11 PM
501 n main st Evansville indiana
Store number 45091
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October 22 at 6:17 PM
I do understand. Thank you for that.
However, as much as we really wanted to help you, this transaction is made at the store. Since they have a different process, you really need to talk with them and ask for executive or store manager for further assistance.
So the store can just make their own policies up? I need corporate contact Inumber this is ridiculous
“Me and my wife have 6 other separate phone lines through boost that I’m seriously canceling every one and finding a different provider.
the district manager is the one who pulled this crap last night so you think he’s gonna really do anything to fix it
This will be legal action over this
I’m sorry that you don’t agree with this solution. We can assist you if the phones were ordered through online. But in this situation, we can submit a store feedback so they will be aware that this has been reported. And you need to go back to the store and directly talk to the store manager. We highly appreciate your patience.
thqts a joke. You all present yourselves like this as a business. I will share this whole conversation all over social media to warn it from happening to anyone else. They just stole 80 dollars from me really 153 but I just wanted an exchange and get no customer satisfaction what a joke
Boost mobile refuses to unlock a phone that I paid for cash in full because I canceled service because they’re service doesn’t work where I live. I have been on the phone with them all morning with no help to be had. My contract doesn’t have these restrictions anywhere documented and wasn’t told that if I left Boost that I wouldn’t be able to use my phone anymore. Had I known this I wouldn’t have purchased a phone at all from them. I also called the corporate number and it says number is no longer in service. American has a right to ownership law that entitles anyone who purchases a product from any company to repair and have access to the product as long as it is owned outright through full purchase. What a shame this world is coming to. If a service provider would like to retain their customers, they should provide service that works anywhere they decide to move to.
I have a similar situation with boost. I purchased a Samsung Galaxy A20 outright in2019 and there is no bill. I contacted Boost customer care three different times to get phone unlocked and they said they couldn’t do it because I am no longer a customer. They never tried to unlock or ask for my IMEI #. Samsung helped me to clear the phone because I’m trying to give it to a relative. Boost is the hold up. What makes it worse before change to another carrier I bought another phone outright and because I wanted to change carrier they locked that phone for a year. I only became aware of this longing the phone business with this phone. How is it Boost can carry out irresponsible policies and not Abide By their own unlocking policies. I think it is fraudulent practice for consumers to be treated this way. No one is being held accountable.
I am a 10 to 12years customer. I paid my monthly bill for October on 09/28/22. They turned my phone off. I called they said they received my money. But it will take 2 to three days to process. It been off since 09/30/22. Can you fix this problem. 404-391-4575.
I have been with boost for years. I have had no service for 5 days and was told service would be back up between 24 to 72 hours. I tried getting my account number to switch to a different company and can’t get that. Even tried to transfer my phone over to another company was told no I have to wait 6 months to do that. I have a disabled child and so not fair that we have to go tru this. I have 2 phones on account ,bill is payed faithfully and early at that but yet your customer service people stink at they dam job ,very rude talking people. And don’t wanna help for anything.
I went to your company for a reason I was in another company and it was messing up my new phone it’s ruined they ruined it so on the 25th I couldn’t take it anymore so I went to your company and I told that gentleman if he was standing to the third for me to pay each month so I’m only coming to you for emergency to get away from people he said no problem yeah I got a lot of headaches right now what you guys that I call Saturday your workers gave me 8-hour run around and it denied me to talk to a supervisor from USA so you have people working for you don’t understand English that well don’t speak to English either I told the lady slow down you you talking too fast I can’t understand what you’re saying from now on she gave me the biggest run around to get help what you don’t have an African American working for this company you don’t have a Latino working for this company you don’t have a white gentleman working for this company it’s all Indians sick for 8 hours it’s been all Indians and I even tried the Spanish number who I got and then you do and he hanged up the phone it doesn’t look like racism to me at your end your work is a bullies that’s a crime racism is a crime if I take this to court you guys going to lose I don’t want to do that the only thing I want is you guys get me help see I don’t have no more money I ran out so I had to open a new account with you guys and I blew all my money and the kid told me don’t worry about it you could pay on the 3rd he lied and you guys are giving me the runaround to help me lock your violated my rights to talk to somebody from USA you know that’s against the law please have one of your bosses to call me like that we can fix this issue if you guys don’t want to fix this issue I want to have to go to another company and I’m still going to take you guys to court that’s what you want that’s no problem with me the only thing I need is you to work with me so I’m willing to pay $54 on a third and give you another $54 on the 3rd for that month and it will be straight everybody be happy you’ll be happy and I happy that’s how you keep customers when you deny to help them you lose customers I cannot command this lady to go to your company so you guys are treating me very very badly unprofessional your worker is going to make you lose money if I don’t get help but the end of the day you just lost a customer and that customer is going to get rich with the lawsuit and your workers are going to go to jail or the unemployment line and I don’t want that to happen see I’m a man of good heart what you guys can’t be like that please get a supervisor from USA for the corporate office to call me please if I don’t get a phone call by that by 12:00 midnight tonight tomorrow morning you’re going to hear my lawyers I just called a few minutes ago and asked the girl to give me the fax number like that my lawyer will pack some paper to you guys she denied me to help me with that she gave me a story or it could take up to 45 minutes to a half hour to an hour she don’t know what number to give me when they talk like that means she’s not want to help me see I’m not an if I was a Indian dude you guys to help me I’m not know Indian dude that’s why I’m not getting all help. Right now I’m sending you a text message and it’s acting funny not the cheap product you sold me and I didn’t want that cheap product I wanted my phone turned on and you have one just like mine only a different color and he said it’s not in stock and I went to three different stores and it all told me the same thing they’re not in stock two stores told me it’d be $89 with tax at all this can’t charge me a hundred with the tax and all that looks kind of crooked to me my phone is acting funny that’s how you do benches mess up people’s phone!!!
Its all a fraud and scamers that has another country doing there dirty work.I want my money back.This is my boost mobile number 7372678543.I can’t receive and make phone calls nor text messages.Feel free to try
If this ever makes it to the corporate office. I have been a customer for about 8 to 10 years. I’m wondering why do I have to pay 200 and some dollars for an upgraded phone with a discount. New customers can get the same phone for free by just switching over from a different company. How is that possible how can new customer get a better deal than a customer who has been spending money with your company for years. I understand you want new customers but your company just forgets about it’s loyal customers. Comcast did the same thing it isn’t working out to well for them. People just found a cheaper company that take care of it’s customers.
I writing to express my frustration with your company and the incorrect information that is provided by your employees at the Ft. Walton location in Florida. I was informed when I switched over from Metro to Boost Mobile in June of 2022 that I would receive three months free with the purchase of the iPhone SE when I pay my first month. I have entered my second month of service and my phone was cut off. I call the customer service number to express my concerns where I was hung up on three time because agents did not know how to properly assistance me, as well as being informed that I must go back into the store in Ft. Walton to have that (Golden Ticket) promotion honored. After multiple attempts to address this issue, I was informed that the issue is fixed in which the second month of service was free being that it was my second month of service, upon my third month of service which is the second month of the promotion my phone was disconnected, and I had to pay to get my phone turned on. At that point I called the local store three times and was sent to voicemail, but when I called from my phone private then someone answered the phone. The person that is working at the location is aware of who I am being that I had to call multiple time to get the issue address. I am angry to the point I am looking for a different provider being that this was a bait and switch just to get me to switch to boost mobile and for the local store to get a sale. This is not the first time with me dealing with Boost Mobile that someone lied to get a sale, and then I must deal with the promotion not being honored. The promotion is not the issue and paying to have service is not the problem. The problem is the service is the worse I ever dealt with, and your employees lie every time I deal with Boost Mobile. Now I am informed that it is not three consecutive months, but it is broken down into different months thru out my plan. That is not what was informed to me when I started service. I will like someone to contact we regarding this issue, I will be leaving a review on google regarding my issue with you company, and I will be informing my friends and family to never trust a word that Boost Mobile say because all your employees lie to get and keep customers at all costs.
I bought 2 Galaxy A32 phones from Boost. I have had the same issue with both phones and had to send them back to Samsung for repair. That takes almost 3 weeks. I now have 2 non working Samsung Galaxy A32 phones that I again have to send in for repair for the same issue. I did not want to wait 3 weeks again without a phone so I took them to a licensed repair shop. They put 4 different brand new screens in both phones and neither one still work. The phone operates but the screen does not. I can answer calls via my ear buds, but cannot use any other function of the phones. I went into the store that I bought them from and was informed that there is nothing they can do. This is not good customer service. I will go back to the provider I came from after this and sell these garbage phones online. Boost us horrible.
I am disgusted with Boost I’ve had them for over 10 years and never remembered my account number when I had it disconnected to use the phone number on a free service they would not give me my account number
I traded a 4G phone at boost Mobile and they gave me a LTE phone when it was time to upgrade my phone they told me just to delete some photos and it would be a 5G nope the phone was a LTE incompatible with 4G or 5G so I asked them to update my phone they refuse to so they charged me for a phone $65.54 and when the phone comes it’s a metro Motorola phone it doesn’t work and the plug charger that they gave me is stuck in the phone and then they tell me I have to pay for the phone to be returned I have been with them since 2016 I can’t get no help so they took my money and sent me a phone that will call people that I don’t know when I call Motorola they said they could send me a used phone I didn’t pay for a used phone I’ve been going through this for about 2 months and I deserve a 5G phone without paying for it now they want me to pay to ship this Motorola back to them that don’t work it’s useless and they told me that I have to wait for them to ship me return paper on this phone and they want me to pay for it so I’ve got mistreated over the new phone the old phone the 5G and they still wanting more money I am going to complain to better Business bureau because I’ve been with this business since 2016 I’m very disappointed after this complaining to better Business bureau I’m so so disappointed
I am currently a Boost Mobile customer. My Boost mobile Celero5g phone froze after powering off my phone and then powering it back on. It came n but it froze on the page that shows the name of the phone. I’ve been trying to rectify this problem since June 17, 2022 when the phone stop working and Boost still hasn’t helped me with this matter instead has been giving me the run around telling me to call this number ad that number and no one is able to help me. I’ve been a customer of Boost mobile for about 3yrs and always pay my bill on time and it’s ashamed of how they’ve been treating me. I’m closing my account with Boost Mobile and I will not recommend them to none of my family and friends.
Very dissappointed customer
U too their let me down
I’m needing assistance In filing a complaint and claim for my number being taken unlawfully or either my number returned . Cyst support doesn’t help only hangs up on me so please help
Hello,
This is not boost ahead quarter office only boost mobile store and iam tge owner for this location, please correct the wrong information
Thanks
This is not corporate office fake website
The above address is INCORRECT. Dish bought Boost and DISH HQ’s address is 9601 S. Meridian Blvd., Englewood, CO 80112. Please update the above information to the correct one.
Would like main office to call me as soon as possible.
No one know what the are doing. They disconnected my phone during mid cycle and got ride of my number
Boost is screwing customers out of phone service while it tries to figure out how to process ACP applications. It should NOT be this hard to transfer an EBB customer to ACP but already I am 2 days with no phone service. I have approval on every aspect of the application, but NO PHONE SERVICE. Boost had 4 months to get their shit together and train some people to process applications and in a city of 300K people they managed to train TWO PEOPLE. And the efforts of those people make no difference because once those people take an application (I’ve done 3 applications already attempting to get service), NOTHING HAPPENS. No phone service is provided. Those people call their help line, they don’t know how to help. BOOST JUST FUCKING SUCKS.
3567 Grand Ave gurnee, IL
DM Nancy crooked and Evil
The above address is INCORRECT. Dish bought Boost and DISH HQ’s address is 9601 S. Meridian Blvd., Englewood, CO 80112. Please update the above information to the correct one.
The above address is INCORRECT. Dish bought Boost and DISH HQ’s address is 9601 S. Meridian Blvd., Englewood, CO 80112. Please update the above information to the correct one.
I am extremely upset with how Boost Mobile treats its customers. We purchased my son an iPhone from Walmart, paid for with our money on April 24, 2021. We figured we would go through Boost Mobile as they are prepaid and we weren’t binded into a contract (so we thought). We activated the phone, had no issues, paid our prepaid bill and still had no issues.
My husband and I got a free line with Tmobile and we figured we would give my son a free line with extra benefits and keep his phone we paid for. So I call to have it unlocked and was given a run around. I called back and was told we had to wait for 12 months before the phone can be unlocked. I did not understand that because we did not sign any contract. I was given the run around again and was even told to call Apple. I called Apple and they said they had no power over that. Okay so we waited. We waited until the 12 months was up. Mind you I was going to reactivate it for a month because he was starting a job and needed a phone but customer service told me there was additional reactivation fees. We don’t have money to just hand out especially when we have a free line for him. So we waited until the full year 12 months April 24, 2022 and called to unlock. The man told me it takes 2 business days to process and it will be unlocked. Nope it’s now the 27th and I’ve been hung up 2x, been transferred several times and nobody has an answer. They are now telling me we have to wait a few more months.
So they deactivated my sons account without my permission, restricted my sons phone that I paid for, and binded me to an imaginary contract without my permission. I tried contacted corporate and the number listed is not in service. So who is responsible for how this company is ran? This is the worse service I have ever dealt with and this company is taking advantage of people. What a shame. Not a great way to keep or bring back customers. I own my sons phone. I did not sign any contract and what they are doing is robbing people.
I have switcheched to the new SIM card and it messed my whole phone up including changing my number without my permission, and I can’t get boost to help me they keep hanging up on me and transferring to another foreign person that doesn’t know what the he’ll to do… I need answers or I’m changing companies after 10 years of service, not to mention this has costed me my business and thousands of dollars
Same here
Why can’t I add money to my account
I have been trying to reach someone over the Supervisors there, since last week. Still NOTHING. I have been a loyal customer for over 7 years and I am being treated like GARBAGE! BOOST IS RIPPING ME OFF
REMOVED MY GOD DAMN POST RIGHT NOW
I’M NOT HAPPY WITH ALL THIS PEOPLE’S LOT OF COMPLAIN ABOUT BOOST SITUATION
It’s time for class action lawsuit against these douchebags
Hi
I’m deaf & live at Greensboro, NC
I pay Boost Company at W. Gate City rd
bought the phone stand plus I told I want pay my own autopay phone bill from on they send me my mom’s name with my email
I got mad I’m not to happy that I told them I am not going to pay my mom’s phone anymore
I claim my phone
That’s Why I contact u are the big boss of this company
Thanks
Wendy
U can email
I had Boost mobile for some years. I swore after a run in with their stunningly dysfunctional laughable excuse for customer service that I would move to another carrier. I got busy with work and since they left me alone, I left them alone. But then I recently upgraded the SIM card in my phone, which trashed my connection to voice mail. I called them for tech support. and instead of helping me to resolve the issue, they thought it a splendid;y spiffy idea if instead they change my phone number, not even in my area code and not tell me, or ask me. I didn’t want it or need it. They just just did it. Then they tried to charge me for it. They created a case number which none of them knew what it was. I spent 3 days arguing with them and finally got the phone number changed back to a number in my area code. The excuse being it was a two step process- change it back to my area code and then back to my old number. On top of that one of their “customer service” people butt dialed me and left a 3 minute message of him eating dinner and talking with his family. In short is you are looking for a cell phone provider, stay away, far, far way from Boost Mobile.
Incompetent clueless idiots!!!!
PS. I changed to another provider that is charging me 5.00 less/month for the same plan specs and with much better customer service.
Here’s my Story!
This company needs to be shut down and investigated. Representative allowed me, a senior citizen, to be verbally attacked and accousted by other customers in the store, in Kissimmee Florida. Henry the store rep.or is his real name (Eric) let his ego get the best of him. I had to call the police. I was called a blue-eyed, blonde, haired, racist, for describing an African Am. woman to deputy staff as dark, when asked to describe those harassing me. Another younger male customer early 20s with a girly bun on the top of his head referred to me as a Karen, and said he was going to record and put me on tick tock for asking him to mind his own business. The Black Women who I referred to, as dark, got up in my face and said, you need to get to the back of the line where you belong. Another woman – Hispanic with Janus 48 written on the back of her shirt and Jesus inscribed on the front interrupts and tells the rep to have me removed from the store and to refuse me service and call 911 because she’s been standing there pissed because I might be served before she is. I felt like Rosa Parks on that horrible bus ride home. Why? Presuming it was a joke that my phone would be shut down, the day before; this incorrigible display of sheer ignorance, I visited a Boost Store up the street to verify if there was something I needed to do to resolve the issue. Wilson from the other store explained I was entitled to a free upgrade ( 5 G) but a charge of 35 dollars would apply. Unfortunately the new phone was not in the store and he advised I travel up the street where they had some coming in from Orlando – its all they had left..To confirm I didn’t make a trip for nothing in heavy traffic I asked if he could give them a call to ensure they had one and suggested he have one sent to him and I would swing by to pick it up after 6 the following day. I arrived today, leaving one hr earlier from work to be home on time to care for my dad, but was advised Mike didn’t send the phone over and I needed to go to the other store. He said in fact, I will meet you there and I will take care of you first. Arriving before Wilson, I tried to explain to Henry that I was mtg with Wilson who had just called him and that he promised he’d take care of me first. Henry says, you are going to have to wait, all these other ppl are here, pointing, disregarding anything I said. Expressing I had been assured I would be served first, as promised, and since I had a sick Father to care for at home, and a prescheduled appt with Wilson, yesterday, that took over an hr., I couldn’t spare any additional time, Mr Henry while sniveling, encourages hostility amongst others to jump on his band wagon adamently saying “You Will Wait”while chomping on a piece of gum (Video Recorded). At this point everybody jumped in to attack me. I’m sending the video to corporate. By this time Wilson walks in ( the other) rep, and Henry demands he serve everyone else before me as his form of retaliation. I said, Wilson tell your coworker you said I wouldn’t have to wait and that you’d promised to serve me first. He did sheepishly. Regardless, Mr Henry demands Wilson serve others first and makes me wait another hr and a half. Henry needs to be fired. This incompetent smuck could have deescalated vs escalated this matter by sticking something larger than his mouth in his ear canal. No listening skills whatsoever. I will be sending the video to corporate, I didn’t deserve this and I will be looking for another service. Have been with Boost for 10 years. It’s over!
Why do you think they’re forcing people to take 5G phones and giving them free phones 5G phones will make it easier for them to follow you see what you’re paying for listen to who your phone calls whatever they please they’re up to no good just like the rest of the phone companies
BOOST MOBILE AND T-MOBILE ARE NOTHING BUT RIP-OFF AND A GREAT SCAM ARTIST!
I HAVE $150. SITTING IN MY ACCOUNT, UNLESS I UPGRADE FOR MORE EXPENSIVE EQUIPMENT THEY REFUSE MY REFUND!
NOW I SEE THE SCAM FOR 5G, ITS A PLOY TO GET MORE MONEY FROM CONSUMERS!
THEY LIE TELLING YOU, YOU HAVE TO UPGRADE AND THE PLANS ARE MORE EXPENSIVE!
NEVER TRUST T-MOBILE OR BOOST MOBILE!
WORST CUSTOMER SERVICE EVER!
WOW AS YOU READ ALL THE COMMENTS IT SOUNDS LIKE BOOST MOBILE HAS ENOUGH CUSTOMERS COMPLAINTS FOR A CLASS ACTION LAWSUIT!
BOOST MOBILE/T-MOBILE GET YOUR HEADS OUT OF YOUR ASS!
Why do you think they giving you a free phone because it’s easier with 5G and these phones hooked up to 5G listen to everything you do every email you send pretty much surveil every move in your life they also mirror your sim card make a copy of your sim card and put it into another phone just like your phone and they can listen to your phone calls know where you go watch what you pay for whatever they want to do
I’m a customer to I agree with u there are not want us to keep are phones we got and keep getting new ones it bullshit
I took my phone too have new sims card put in . After my phone didn’t ring, couldn’t tell if I had a text or miss call.
I have issued cause I have miss calls from my cancer Dr.
Now I am w/o phone.
I want another phone.
I have the cool pad android.
6154541281
They do this stuff to everybody I think they do on purpose I think they just like f****** with people because they’ll make a copy of your sim card and put it in a phone just like yours and listen to everything watch everything you do see where you go turn your camera on when you’re camera on and you won’t even know what’s on listen to you with the phone just sitting there and 5G makes it easier for them that’s why they’ll give you a free phone
never mind throw ur boost in the trash no customer support and dont care wont unlock phone even tho i paid the year
Right I’ve been with them forever and am just now switching I have one more phone I need to switch over they refuse to unlock it even tho I’ve no payment to make to them no past bill on top of paying for insurance every month just for them to tell me some bs about not repairing the phones screen so I bought a new phone and paid out of pocket. I spoke with a supervisor about a week ago he said it would be unlocked in 48 hrs here it is a week later an still not unlocked. I’ve spoken to several people and supervisors!!! It’s ridiculous!!!
Something is wrong at Boost. Excuses, Delays, Run-around. Phone numbers that don’t work. No one to talk to about your problem. People speaking unclearly about BS that has nothing to to with what conversation is. Sounds like a scam to me. SCAM!!!!!!!!! SCAM!!!!!!!! SCAM!!!!!!!! SCAM!!!!!!!! SCAM!!!!!!!! SCAM!!!!!!!! SCAM!!!!!!!! SCAM!!!!!!!! SCAM!!!!!!!!. Look at the comments below. It tells it all!!!!! Boost has become a SCAM!!!!!! SCAMMMMMMMMMMM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi I would love me to file a complaint about one of yours store it’s in Chicago IL the address is 9 e 83rd street the issue is the store never opens on time there are all always about a hour late the store hours are form 10 am to 8 pm they never came till about 11pm and the colse early thank you for your time have a good day.
You have a store here in Smyrna Delaware that I am went into a choir about my phone my phone from the day has been giving me trouble every time I turn around it’s always telling me I am not connected to a network they had me do it the reset up and I have done that but I went to a store in Smyrna Delaware to have it done or have it looked at and I was almost arrested the store manager call the police and only thing I wanted to do was inquire about what must I do to get a new phone because this phone does not work and it is a new phone and I cannot connect to the network and the person that’s working at the store in Smyrna she is so nasty she walks around with my hands on a pocket as if she has a pistol or a gun or something in her pocket and I am a black man and I walked into your store along with another black man and she felt threatened and decide to call I need someone to take care of this because she does not need to be in a store I even have a video to send to you
My name is Crystal Stone this is the worst company I’ve ever been with they shut my phone off and I just paid my bill and they said I made a purchase of a dollar 99 I did not make no purchase but then they said I cancelled it so they shut my phone off cuz I canceled it but I never made the purchase and you can’t just shut my phone off because I purchased them that’s my personal business then tonight when I went up to find out why my phone was shut off and they told me it’s because of a purchase I did not make and then I canceled it they charged me $5 for making the purchase and then canceling it it was a store in Belton Missouri that’s what I paid my bill and that’s where they shut my phone off at this is uncalled for for a company and I want some justice. I’m going to be calling Better Business Bureau I’m going to be calling anybody who will listen
My name is Jeff Mason 618 558 0240 I been having trouble with my phone on a 3month to month contract that was broken cost service refuse to reimburse me full amounts this matter doesn’t get resolved I will get on line ask how many other people had contract broke if I get enough people I will start a class action law suit ]ease contact me to get resolved I will be calling Bob ask for manager left me on hold an hour thank you I hope this gets taken care of I have 2 phones I’ve had for at least 8 years
Paying on my account. But want to speak with a agent from the UNITED STATES NOT FROM THE PHIPPINES. I HAD PROBLEMS LAST MONTH. My phone is 219-6773484. Been a customer since 2001.
Thee worst ever! I have been without service for 14 days because they hounded me to update to 5G and it messed my phone up. The sim doesn’t work. I’ve talked to 9 service reps and a supervisor and a dealer in a store and have been “escalated” 4 times and no one has a clue. Its always wait another 48-72 hours..I’m done and I will Never recommend this tragic service to anyone.
My sons phone has not been working for a very long time boost mobile reps keep telling me it’s an apple iPhone issue so I called Apple support and they told me it’s a boost mobile issue I have been back-and-forth so many times nobody has helped me this is the worst company I have ever used I’m paying for a phone service that my son can’t even use very frustrating I keep getting the runaround and boost mobile reps keep hanging up on me at this point so frustrating no one is willing to help I also bought my sons phone off of the boost mobile website and for my sons phone not to work is so ridiculous no help at all I recommend not using this company because they will not help you
THEY NEED TO BE INVESTIGATED & MEDIA ATTENTION BROUGHT TO THIS SITUATION! I’VE BEEN A BOOST CUSTOMER FOR OVER 10 YEARS AND THE SERVICE HAS BECOME HORRIBLE !!! THE FOREIGN COMPANY OR ENTITY THEY HAVE TAKING THERE CALLS YOU CAN’T HALF UNDERSTAND THEM! AND THEY DON’T CARE AT ALL! YOU CAN’T EVER GET ANY RESOLVE TO YOUR ISSUE WITH THEM! IT’S ROBBERY AND APPALLING TO PAY FOR A SERVICE YOU DON’T RECEIVE! SMH PATHETIC SADDDDDD! 😡😤🤬
Boost customer service is a pathetic joke. The incompetence displayed by there employees shows in most calls. They run there mouth and don’t listen to there customers. Any questions or comments 409-996-8916
I purchased a prepaid phone at Walmart and used boost mobile as a service. I had boost mobile for over a year. Now a year later, when they have deactivated my service due to not being able to afford it, they hold the phone hostage that I had 100% paid for out of my own pocket (not one I leased from them) stating that I need to provide a 4 digit pin that they created when I got their service. Their customer service people are horrible and are not properly trained.
This has to be the WORST Company in the world.
The employee at the other end don’t listen to your problem.
They make thing very IMPOSSIBLE to understand what you are trying to explain
The online special are a FRAUD, they don’t work.
I order the phone which was 30.00, then it turn out to be wrong phone, and the sims card that you send was also wrong one. Which you took from me for 103.40, which I’m having trouble getting back, because you don’t honor your special.
Why isn’t the Headquarter phone number not working!!!!!!!!
So that mean that this company is all a FRAUD.
Yes it definitely needs to be looked into! And Fraud Is A Real Thing In Company’s. I’m Very Sorry 😔 This Has Been Your Experience With Boost and I Hate I Have Been A Loyal Customer To Them For So Long ! SMH 🤦🏾♀️
I AGREE
I am on hold once again, you can never speak to a supervisor and you guys bricked my phone and your solution to the problem is to buy a new phone! You told me I had to upgrade my iPhone 6 WITH A 5G sim card that you sent me and walked me through the installation. What you didn’t say was that it is not upgradeable to 5G. So now the phone is useless. The customer service is horrible. I have been a customer for seven years, always paid my bill on time and now my only option is to buy a new phone! Totally unacceptable! What happened to customer care? How is this a good business model? I would love to get a response back but I will not hold my breath.
Boost Mobile is supposed to open up at 10 it is now 10:11 doors are locked this is not the first time this has happened very disappointed
Boost customer for a number of years. Debit card was hacked & closed out by my bank last week. Boost will not take a payment via my checking AC, only go in store & pay cash. I’m elderly & disabled, very difficult to go get money & go to store to pay cash. Boost cannot extend my account by 24 hours, the “system won’t allow it”. Will not give out corporate phone number even though part of Sprint & publicly traded corporation. Google it, 913.523.7727. Transfer to supervisor, hung up on after additional 25 minutes on hold. Boost the stupidity all around the company!!! Will NEVER Boost again!!!
I have been waiting on a refund from boost since January 27, 2022…I have now had to dispute the charge with my bank. SMDH…worst service ever….
This company sucks !!!! When you have a problem they are nowhere to be found!!! Called 7 times and they give you the run a run can someone please call me!!
The absolute worst customer service ever….
We are now on 2 entire weeks and they are claiming they cannot even locate the order using the order number, nor the address, nor the last four of my card. Whelp I have now had to dispute the charge with my bank…smdh. This is really the worst CS in history.
They lied to me about the phone plan..rude customer servies..the store in shawnee ok has very rude employess..they give me a fake email to get ahold of a manager they cursed at me I’m not perfect I did yell at her but she yelled first and was very rude and hateful and I got hateful back…and then she called me a mother fu*ker
Horrible service and worse customer service. Purchased a phone and service on 2/4/2022. No service from day 1. Several calls, 5 times hung up on, spoke to 2 supervisors only to discover there is no service in my area. Refused to refund my money. What a waste of money purchasing a phone, a case and service. How is it legal to do so knowing you don’t provide service??!! Considering legal action!
I switched from boost because their customer service is the worst I have ever experienced in my life. I then thought because it was cheap and my son needed a phone I would go back to boost for him. However the sim card they sent would not work with his phone so I requested a refund. It has been past the 72 hour time frame that they gave me so I am now calling them back for the 4th time this morning. I have been hung up on 3 times already. This is really really horrible service….the worst ever.
The fact that this company does not allow you access to certain information on the account that YOU PAY FOR, is a breech of contract and the company should be looked into LEGALLY. All the complaints from customers mention not only breech of contract but FRAUD and THEFT of money that they have wasted paying for terrible service. If the terrible service goes all the way up to the corporate offices, it seems the company itself does not care about the quality of service they give to the customers BOOST RELIES ON FOR REVENUE. Will never return to this company after I CAN ACTUALLY GET OUT OF THE CONTRACT I’VE PAID FOR MORE THAN 5 YEARS.
At this point, I am not a happy camper! I have been experiencing issues with not being able to use my phone inside my apartment along with not able to text. I can’t receive calls or text messages. I have to leave my home to use my phone! This has being going on for 2 weeks! I ended up trying to switch carriers but that end up being a nightmare! Boost Mobile wouldn’t unlock my phone for the other company to activate the phone on their end. So, in order to go with another carrier, I would need to buy another phone and retrieve a new phone number. Well, I stuck with Boost because my phone is new and I don’t want to buy another phone. Boost had canceled my service. I had to reactivate my service with them and pay a stupid amount. Every time I speak with a customer representative, they keep telling me how they are so sorry and they can understand my frustration. Apparently, they don’t. Their answer to my problem is a tower is being upgraded and give 72 hours to rectify the problem. It’s been 2 friggin’ weeks!!!! I’m mad, irritated and I want this problem solved. I will call the number above because I have never heard of such foolishness. I had to go outside in my car to use the phone. That’s complete ridiculousness. Next Friday, if this problem isn’t repaired, I will buy a new phone and switch to a new carrier. They don’t understand the seriousness of this issue. This is the only communication I have and it’s dangerous not to have communication. I have a son with epilepsy and another in the army. What if something was to happen to either of them? No one can call me. This is bad business.
BS company. Bought a Cool Pad flip phone from Boost store in Van Nuys, CA. 9 mos. ago. Had problem with phone. Brought phone in today and employee could not fix it. I asked him for new phone and he said I had to call Cool Pad. I was not happy. I called Cool Pad and they said I would have to ship phone to them to try and repair. If they could not repair, then they would replace. In the mean time I would be without a phone for 2 weeks. Horrible customer service for a 9 mo. old phone. I will not ship them my phone. I am terminating my plan with Boost. I am 71 years old and this is the worst customer service experience I have ever had in my life!!!
More than two months ago, we purchased two Boost Mobile TCL flip phones from Walmart. They work fine for phone calls and data, and they send texts. However, they are able to receive texts only if sent from another Boost Mobile phone, which means we are unable to receive texts from any other carriers such as Verizon, AT&T, etc., meaning we don’t receive 95% of our texts. Despite numerous phone calls to Boost, numerous online Chats, brand new Sim cards, multiple re-sets of our phones and network connection, and even an in-person visit to the Boost store, no one has been able to find out what is causing this problem and correct it. This issue has been escalated to the Engineering Department at least four separate times with no result. The technician at the Boost Mobile store indicated it was a Boost network issue after checking our phone and verifying that the problem was not with our phone. She texted our phone from her personal phone (not on the Boost network), and of course, her text wasn’t received either. We posted this message a couple of weeks ago and were told to do a private Facebook talk. On two separate occasions, we attempted to do that but gave up after more than 30 minutes of waiting. We were told that the link must not be working properly, so even that option is not open to us, not that it would probably do any good since nothing else has worked. We are at the end of our rope, since dealing with Boost is so unsatisfactory. We have called Customer Service at least ten times, with the same answer all the time, that the issue is being worked on. At least half the time we call, we are hung up on before our conversation is even finished. Boost Mobile is either lying about trying to fix our problem, or doesn’t have a clue as to how to fix it. Dealing with Boost is the most unpleasant experience we’ve had in our memory. They keep taking our money, but do not provide the services as advertised (the ability to receive texts). They have not even offered any type of credit since we’re not receiving all of the services they are charging us for. If you’re reading these posts to decide whether to use Boost or not as your wireless carrier, let the buyer beware!
I have been a customer for several years. I have been patient and have followed instructions on activating my newly purchased phone. Basically the hours of frustrating conversations , 2 months of unsuccessful PAID service and 3 sim cards sent has been a waste of my time and yours despite the fact that this phone was purchased through boost. I will not be able to activate or use the phone and the paid phone service is …well… my loss. What kind of business practice is this? To me this is unacceptable and especially since this is my second purchased phone failure. I am so mad at the result of this issue I am seriously considering taking my complaint to my social media accounts. I may just be one voice but I I have been loyal to you as a customer and I feel like you should give me that same respect as far as I’m concerned you have so no loyalty whatsoever. Thank you for letting me express my disappointment
BOOST DELETED ONE OF MY FOUR PHONES WITHOUT A REASON OR EXPLANATION..I NEED MY PHONE SERVICE RESTORED..I JUST PURCHASED AND UPGRADED TWO (2) NEW CELL PHONES AND MY BILL IS PAID IN FULL..MY 312.566.1794 WAS IS NO LONGER REGISTERED ON NETWORK..NO ONE KNOWS WHY. I NEED ANSWERS TODAY..MY PHONE HAS BEEN DEACTIVATED ON JANUARY 6. 2022. THANK YOU
Not receiving good customer service from Boost Mobile. Constantly being lied to 786-513-4246
I am having a problem with your company. My name is Anthony Lewis telephone number I am having an issue with is 786– 624– 7233 they are saying that they cannot unlock my phone because there is no proper p i n I need someone to take a look into this the pin number is 2021. I use this pin to cancel my account. All of a sudden they’re telling me it does not work. I can be contacted at 786-513-4246.
Based on the majority of comments I see we all have the same problem. I too am trying to get a refund and am being given the run around and this morning I was even hung up on.
I was hung up on 2x. I need to speak to someone
in the
corporate office ASAP
I need the phone number to corporate office to talk to somebody in charge about my service and my phone I got the Galaxy and the Galaxy s any case I have an Android it’s not going to be compatible to the 5G and they’re saying that I need to buy another phone will I shouldn’t have to buy another phone because it’s not due to my fault it’s boost fault whoever has the 5G compatible is not compatible to my phone thank you
Bullshit company
I want my money you all refuse to give me. All you customers. 3 hrs of bs. Omg i will never go threw you all after all the false advertising and the humiliation and waste of time. You Minneapolis store also poor customer service. You all did a deal and cant keep your advertisment deal poor customer service who u either had to repeat yourself or no manager was available. Um what is up with that. Was refused it and when asking for cooperate number was refused … I honestly hope that with all the problems you guys caused me the BBB shuts you all down. I also getting you guys for fraudulent a disable person and false advertisment and when asking for manager and supervisor at store and on the phone was denied or refused. As well as corporate number… Wow.. Thanks i will get it handled by the government and find a different provider that ain’t fraud.
We as customers shouldn’t have to be treated this way
I have been with yall 20 years and cant even help with 20 $ because of yalls mess up i should have 30 g of hot spot and now i have 12 and i dont have the money to pay the 20 just this mouth i lost a son on Christmas and buried him the 31st New Year’s Eve
I’m sorry to hear that. Bless you and stay strong. I’m switching services . Without customers they have no jobs
This is Sonja Robinson.
I’ve called you goes before offering my help part time.
But ya’all said your had a full staff in Coldwater, Mi
But NO ONE Is ever in the Store!!.
Hi my name is Kyla Berry I am a customer with boost Mobile I need to speak with a supervisor as soon as possible concerning I made two payments for the month of November on the 3rd of November they was supposed to refund me my money back for one of the payments they refunded and then they turned around and took it back and I’ve been calling and every time I call they say they refund the money and the money is not put back on my Visa card can someone please give me a call at 405-819-1650 thank you
Same problem
Drr
Boost Mobile has become a fraudulent company. I have been a customer for years, but I will never use Boost Mobile again. Instead, I will go to Straight Talk or Verizon.
I think boost should have more roles in employees
This company is a joke! I have been trying to get a refund for 3 weeks! I call boost mobile and I get transfered over and over again with no resolution.. what the hell is going on. I try and call the corporate office and the number doesn’t connect ! It says you’re call cannot be completed as dialed! I’m not 3byears old. I know how to call someone! Would love to know who is the criminal mastermind behind this crap. You stole money from me and I want it back!!!!!!!!!!!