Where is Bonefish Grill Corporate office Headquarters
Bonefish Grill Headquarters Address and Contact
Bonefish Grill Headquarters Location & Directions
Bonefish Grill Headquarters Executive Team
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Name |
Title |
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Tim Curci |
Co-Founder |
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Elizabeth A. Smith |
Chairman of The Board for Bloomin’ Brands and Chief Executive Officer of Bloomin’ Brands |
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Leigh Merritt |
Director of Bar Innovation |
About Bonefish Grill, History and Headquarters Information
Bonefish Grill was incorporated by Tim Curci and Chris Parker in 2000 in St. Petersburg, Florida. This restaurant chain is headquartered in Tampa, Florida.
Bonefish Grill is an American restaurant chain. It is owned and operated by Bloomin’ Brands, who acquired this chain of restaurants in 2001. This restaurant flourished and now owns more than 210 corporate Bonefish Grills across 28 states in the USA. These restaurants just served dinners, but as time passed they widened their focus and started serving breakfast, brunch, and lunch as well. Their menu includes wood-grilled fish, rotating through specialty dishes and drink offerings seasonally.Bang Bang Shrimp appetizer, which consists of shrimp in a creamy spicy sauce, is one of their specialties. They are also partners with various charitable organizations, including the American Red Cross.
Bonefish Grill Headquarters Photos
Good Evening,
I have eaten numerous times at your restaurant, always enjoyed my meal and service. Unfortunately my experience last night at your restaurant was not so positive. Your customer service was poor. The waitress had accidentally spilled a small amount of pomegranate martini on my leather handbag that was placed on an empty chair. It was totally accidental. I fully understand and bringing me a glass of water and a few napkins to clean the handbag which is totally stained was ok but I expected more with your customer service. It would have been acceptable if the manager was notified and he or she came to the table to express their concern. Good customer service goes a long way with the reputation of a restaurant and repeat patronage.
Regards,
My husband and I went to the Pensacola restaurant on 12/04/2023. I was soooo excited to see Chilean Sea Bass which I love, hubby got Lilly Chicken. The chicken was great and everything else including the waitress, BUT the Sea Bass! It was like jelly in the middle took the left over home because I could not eat it.We were so upset that we called and talked to Chelsie she offered us a comp meal all we wanted was the $36.90 reversed on the card we used. We are busy people and live a distance away from Bonefish. We tired calling after that could never get in contact with Chelsie and she never left word for anyone else. So we tried to send a comment through the site and they just sent us to never never land.
So this is how to treat a retired disabled fire fighter and her husband? It’s not really the money it’s now become something that I have got to do because people do not get away with treating me like this.
I am writing to you regarding my New Year’s Eve dinner at Bonefish. We are avid customers and sorry to say that my dinner on Sunday night was awful. I realize that they were busy. However, my sashimi tuna was overcooked, and my two lobster tails were dried out and tasted like nothing, very disappointed sorry to
say . lobster tails are not inexpensive as you know. I hope you will acknowledge this message. Thank you.
First of all I am a frequent diner and have logged in excess of 100 registered meals with your Camp Hill, PA location. There has been 2 complaints over the past 15 years, but this my first to corporate.
My Son and Daughter-in-law came to PA for a short Christmas visit and I made reservations for us to dine at the Bonefish Grill and requested our favorite table. All was good as expected and after a couple of drinks and appetizers we ordered dinner,- mahi- mahi with shrimp, pork chop and grouper. My pork chop was ordered medium and served overcooked and dry but that sometimes happens, my Wife’s mahi-mahi with shrimp was also very dry. over cooked again as was my daughter-in-law’s. My Son’s dinner was just fine.
Upon arriving home we discussed the dinner and that is when I heard about the poor food preparation and said that they did not want to complain because we had boasted to much about the restaurant. My Son paid for the evening and I feel somewhat responsible for the less then adequate experience.
Walter F. Williams
717-903-56331
It is my pleasure to commend the hostess, Michelle, at Bonefish Grill in Huntsville, AL. I placed two takeout orders on December 28, 2023 with Michelle via phone and picked them up inside. She answered the phone promptly, reviewed my orders and provided an estimated time for pickup before hanging up. Michelle was as pleasant and professional in person as she was on the phone. In my years of dining at Bonefish, she is the MOST professional, personable, kind and courteous hostess I’ve ever encountered. Michelle’s pleasant demeanor and professionalism reflect great credit upon herself, Bonefish Grill in Huntsville, and the overall company. She is to be commended for her exemplary customer service, which was much appreciated. It would be outstanding if all Bonefish employees demonstrated such positive characteristics with all customers.
I took 2 ladies that I do business with to lunch at your Brentwood, St. Louis MO location on 11/7. When I got home I realized I had someone elses credit card. I immediately called Bonefish and they were no help and asked that I come back to return the card. The restaurant is not close to my house it takes over an hour to get there and back. The lady I spoke with said a manager would call me on Thursday and that she was sorry that the waitress gave my corporate credit card to someone else. I told the lady I spoke to that I was planning on returning to the restaurant for lunch on Thursday since I had previously scheduled another work lunch there. She then said for me to just return the card on Thursday, I then told her I wasn’t sure I would return given what happened and to have the manager call me. I tried finding the person, James Carman whos credit card was given to me but no luck. I then had to call my work headquarters to have my corporate card cancelled which is a huge pain since getting a new card takes time and I had other work expenses occurring the same week. I had to use my personal card which means I will have to expense these items, another pain.. The wife of James Carman sent me a message thru FB Messenger and asked me to call her. She said they had my card, I told her I cancelled it the day before. She asked if I could meet her to get her husbands card back. I had a full day of work so I needed to be home. Luckily, my husband had a work appointment in Westport so Kelley Carman met my husband there to get her husbands card back. I asked Kelley if Bonefish offered to do anything for their trouble and inconvenience and she said “NO, Nothing”. I told her the same for me and that this restaurant has lost my business. I never did receive a phone call yesterday from a manager of Bonefish. I can’t believe that your restaurant wouldn’t offer a gift card to myself and James Carman. This was a fiasco and was all due to the negligence of the waitress. I know mistakes happen but when you make a mistake you should offer to make it right and be accountable. I switched yesterdays lunch appt. from Bonefish to Oceano. You have lost my business.
So diasappointed you got rid of your Creme Brulee, it was the best I have ever had! Please bring it back!
Hello I need to be contacted about how I can access my W-2s from last year. When I called old store I used to work at (concord, NC) they were not helpful and judgmental.
Had dinner at Bonefish monday in Tampa, the service was ok the bread was not fresh the appetizer tuna was good though the portion was much smaller than i remember. The staff did an average job more akin to the type of service i would expect at metro diner and not Bonefish. It had been a couple of months since our last visit (which was not great) and thought we would try it again. The experience was similar. I remember it was such a great restaurant years ago. Not the same. We will not be going back.
Looking forward to an early dinner with my son at Bonefish Grill on State Road 135 in Greenwood Indiana. Our server was pleasant, bought bread which was hard, cold, serving tray was dirty. Asked for another service of warm/hot bread. Ordered Bang Bang Shrimp and was excellent. My son ordered steak/lobster, I ordered filet medium. What i received was an over cooked dry steak.. I was NOT a filet! I sent back.. tried to tell me filet.. was not a filet.. looked like a sirlion thin steak! Our salad consisted mainly brown lettuce.. The manager came to our table.. She referred to me as “Darling”… would of expected vocabulary at Waffle House, not Bonefish Grill. Please explain to me your lack of an enjoyable, tasteful dinner. Completely disappointing.. Your manager could of cared less about our disappointment.
Elsie Payne
BRING BACK CRÈME BRÛLÉE!!!!!
We ate at the Bonefish Grill on Cobb Parkway in Atlanta and like many others, our experience was not good.. The hostess was not anything near pleasant. We waited 30 min for bread and 40 min. for our food. We asked to speak with the manager who was dressed very inappropriately – flannel shirt and t-shirt that looked sloppy and unkempt. He was as interested in our concerns as he would be in a pile of dirt. Too many restaurants in Atlanta to have to put up with that.
Yesterday I had your new menu item, snow crab legs. The only thing is they came with no tools to get at the crab. When I asked for them all I received a cracker. Then I had to ask for a crab fork, it was not a crab fork it was an hors d’oeuvre fork. Needless to say if you are going to put this type of item on the menu you need to provide the correct tools, having to fight for your dinner is not a pleasant experience. At the end I asked for a wet nap to wipe my hands do not to mess up the handle of the restroom. I was brought a napkin soaked in hot water and a lemon. Better than nothing but come on guys get it right “Bone Fish” you should know better. By the way this is not the restaurant’s issue it Corporates for not anticipating the necessary supply for this entrée.
This is concerning bonefish Grill, Newport News, Virginia on July 17 2023 around 1:30 PM.
I am a long time frequent patron to this restaurant because I live locally and I am a business owner, but I had one of the worst experiences ever at a restaurant. After finishing up with a days worth of work early, I stop by to unwind at the bar. This bar is totally empty and only a few patrons sitting at tables. During the course that I was there, I had ordered approximately 8 shots also 4 full glass of ice water 4 crabcakes and the seared tuna all in the timeframe that I was there. I am 48, 275 pounds and 6 foot two and have experience with drinking and was not intoxicated. The bartender had the manager come out to cut me off, there was no provocation to why, I was just sitting there watching the golf tournament on the bar TV and still no other patrons at the bar, now I know why, how embarrassing and ridiculous this was. I don’t think this bartender wanted me there for whatever reason I did not have an altercation at all with her. When I was cut off, I just finished eating my crabcakes paid my bill and left so as not to create a scene. If there’s any questions in regards to my story, please check your bar video for that day and time and you will see what went on. I have spent hundreds if not, thousands of dollars through the years by entertaining clients, family and friends there, but I will never return to this establishment again and will promote others against doing so also.
I have been waiting a long time for you all to bring ack the salmon caprese and gnocchi. What Is the problem??? It is summertime, therefore, it should be on the menu. Please hurry! This faithful customer has been patiently waiting! …and don’t refer me to the other seasonal specials- I want that salmon caprese and gnocchi.
Dine Rewards
Valued Customer
Went to Bonefish Grill in Secaucus NJ the other night and what a terrible experience. The place has absolutely gone downhill. First of all the young man hosting had an earbud in his ear while working, secondly he wouldn’t let our party sit at the end with a larger booth. Next our waiter Eric E could not be bothered with providing us all roll ups for eating. My brother in law got his food 10 minutes before the rest of us so it seems that no one was really exposing. Finally the rest of us got our food. Eric forgot some of our drinks, didn’t do a two minute (not even a ten minute) check back about our food. At this point we were ready to pay and he took 15 minutes before coming back to run our card. Absolutely terrible and I can see why it’s no longer busy anymore. Store #9151
I like this restaurant chain except for two things: [1] the plastic straws which end up back in the ocean killing fish; and [2] The Styrofoam take-home boxes. PLEASE be more eco-conscience by moving to compostable and/or paper products. Thanks! Eddie A.
This is my first time I do the before I work bonefish grill at willows Grove pa long time if the manager find out I do this I will get fired jess and Nicole unfair me they give everyone a extra hour and days the manager they cut my day and my hours I ask the a rise they said no but they give some employees more rise money every time I ask something they are no they want everyone to kiss the butt I do not want to use my name I want jess and Nicole to get fired asap
We have been regular customers to the Bonefish Grill in Dublin, Ohio since 2005. In the past one year, we have noticed a significant decline in a few items. i.e. – The bang bang shrimp is not near as good as it used to be, the olive oil dip clearly is not even olive oil. Just a little disappointing. Also, they have an outdoor seating area with zero appeal. No flowers, no string lights, no character – not inviting at all! We love eating outdoors, and there are a lot of really good restaurants in Columbus with beautiful outdoor areas. Could be a great improvement to the bonefish Grill in Dublin.
I used to frequent the Bone Fish on Six Forks Road, Raleigh, NC. WOW has that location gone downhill. It is dirty from floor to ceiling fans. Bar chairs fabric is torn and ripped and the chairs are more than wobbly. Bar felt sticky and not correctly cleaned/wiped down between customers. I’m so dissappointed as it used to be a favorite place. What is going on? I was told there is new management. North Hills is a very affluent area in Raleigh and locals would step foot in there. There too much competition in the area and with all the issues it is not desirable. Hope this will help to improve that location.
We will never return to Bonefish Grill in Kendall, FL. This is a restaurant we frequent, but no longer… This past Sunday around 5 p.m. after being seated we waited for 20 minutes and no one came by our table. No water, nothing. We got up and left and no one asked us anything. In the car we called the manager, and were left on hold for 5 minutes. We called again and the person who answer, Craig said he was the manager. Not only was he extremely rude but did not want to provide his last name when asked. He didn’t even ask what we were calling about. My husband told him we had been sitting for 20 minutes and he replied, “You didn’t see our waiters running around and that we are short staffed”. This is not what you say to a customer, he then proceeded to hang up on us when my husband questioned him about the service. The restaurant was not full at all, there were several empty tables as the dinner rush had not yet started. There was another family that was brought right to a booth. They obviously knew the waitress because she immediately brought them water, bread and took their order and was talking with them for a while. I noticed she was serving several tables quickly. What a horrible experience. We went to another restaurant and wow, what a different experience. They too were short handed, but the service was amazing…
Would love to have a Bonefish Grill in Roanoke Va
Love you guys
I will never return to the bonefish grill in charlotte 7520 pineville Matthews road charlotte the Manager Andrew needs to be fired he talks rudely to stuff poor girl. And doesn’t care about quality of food. He went to the back and changed his clothes than sat with friends and was showing pda in front of guest with his boyfriend and drinking also if you tell him your complaints he gets an attitude he should not be a manager and needs to be fired also makes inappropriate remarks in the kitchen to crew while we can hear grouping crew members and calling them baby daddy.
I just had dinner last night at the Bonefish in West Chester Pa. I ordered the tuna app. When i received the tuna you could clearly tell it was made up prior and put in the fridge until needed. You could have tilted the plate and it wouldn’t have slid off. Most of it was stuck to the plate. And no ginger. Tuna is always served with pickled ginger. You use to ! Where’d it go ? Then for my main course I had the 8 jumbo fried shrimp. When that came out there were 12 shrimp and the looked like they just came out of a bag. They were tasteless and unappetizing. When I walked in and this was my third visit since the Covid shutdown I was wondering why there were no people in the restaurant at 5:30 pm on a weeknight. It use to be packed in there at that time. Most of the staff just stands around talking. It’s really sad that the food quality has suffered. Not sure who’s fault this may be. But I would seriously consider a management change at this location. Thank you.
We are are regulars at the bonefish in West Chester Ohio in VOA. We almost always sit at the bar. Melissa is such a great bartender but, on the other hand Rick is awful. A real downer. Never smiles and is very rude to customers. Don’t think we’ll be going back any time soon after our experience on Saturday. We got there and the bar was full and so were the high tops. We decided to wait for somewhere in the bar area to wait. Another couple came in after us. A high top opened up and that couple quickly hurried to get it before us. We decided to just wait on a bat seat since a couple was checking out. After the left my husband and I sat down at the bar. The couple at the high top started talking about us to Rick and he sent Cat the other bartender that night to tell us they were there before us and wanted to sit there but it was ok. We could stay. We had no idea and we were there before them. Cat made us feel terrible and then wanted to know what we wanted to drink. We didn’t feel like we could stay because we knew we’d be treated poorly and other customers were now staring at us. We left. Why did anything need to be said. Very rude and unprofessional. People have written many bad reviews about Rick and he’s still there. Why????? He’s a terrible employee and shouldn’t face with customers. It’s sad because we enjoyed going there but don’t think we’ll go back. We love Melissa and enjoy her at the bar but not worth the humiliation.
We are regulars at the location on Rt 50 in Springhill, Florida. We have become very concerned about the lack of attention to the facility. They always give the excuse that Corporate won’t allow them to reorder Sauvignon Blanc under the name of Yealands from the Marlborough Region of New Zealand and reorder other liquors that the clientele drink.
Additionally, the bar and lounge area is in disrepair and needs to be thoroughly cleaned and maintained by somebody other than the bartenders. In order to keep the regulars that come every week, an effort should be made to satisfy the customer and make the facilities more attractive and cleaner. Perhaps not for just the regulars but to attract new customers.
We are regulars at the carrollwood location and always enjoy the service and the meal.
However, we have one thing to mention. The light fixtures that separate the dining from the bar are terribly dusty on the inside. This refers to the black metal hanging lights. It is quite distracting and reflects on the overall cleanliness of the restaurant. We would love to go there and see that this has been taken care of. Thank you.
6/17/2022 Bone Fish Grill ….I had a horrible experience with the owner! I sat down to have drinks with a few family members and as we sat and spent our green dollars the owner came out and spoke to the couple to the left and the right of us. Never once did he greet us and ask how our experience was. His excuse was because we didn’t have food in front of us ….once I asked him ! Poor excuse for an owner . I eventully order over 150.00 worth of food and he was very defensive and very unpleasant . Due to this experience I won’t be back. It’s sad as a black woman I can’t even be Acknowledged no matter how much money I spent. As if my dollars don’t spend the same way. Horrible excuse for a owner !! SMH do better Domenick Rago !!! Not to forget he gave each group of people to either side of me a ten dollar gift card for fathers day. ( as if we didn’t have fathers ) and didn’t even speak to me or my guest 😳🤬
Overlooked and ignored purposely!!!!

Location
Bone Fish Grill
1709 Deptford center Rd. Deptford NJ
6/17/2022 Bone Fish Grill ….I had a horrible experience with the owner! I sat down to have drinks with a few family members and as we sat and spent our green dollars the owner came out and spoke to the couple to the left and the right of us. Never once did he greet us or ask how our experience was. Once I asked for him And to voice my concerns his excuse was because we didn’t have food in front of us once I asked him ! Money was still being spent in your establishment!!!
Poor excuse for an owner . I eventully order over 150.00 worth of food, his excuse was defensive and very unpleasant . Due to this experience I won’t be back. It’s sad as a black woman I can’t even be Acknowledge no matter how much money I spent. As if my dollars don’t spend the same way. Horrible excuse for a owner !! SMH do better Dominic !!! Not to forget he gave each group of people on either side of me a ten dollar gift card and didn’t even speak to me or my guest 😳
1709 Deptford center Rd. Deptford NJ
Corporate I hope you hear my concerns ! Although this location dosnt deserve my return 😤😤🤬😡
6/17/2022 Bone Fish Grill ….I had a horrible experience with the owner! I sat down to have drinks with a few family members and as we sat and spent our green dollars the owner came out and spoke to the couple to the left and the right of us. Never once did he great us and how our experience was. His excuse was because we didn’t have food in front of us once I asked him ! Poor excuse for an owner . I eventully order over 150.00 worth of food and he was defensive and very unpleasant . Due to this experience I won’t be back. It’s sad as a black woman I can’t even be Acknowledge no matter how much money I spent. As if my dollars don’t spend the same way. Horrible excuse for a owner !! SMH do better Domenick Rago !!! He made Sure to tell us he was the OWNER ….Not to forget he gave each group of people to either side of me a ten dollar gift card for Father’s Day and didn’t even speak to me or my guest as if we didn’t have fathers !! 😳
1709 Deptford center Rd. Deptford NJ !
My electronic gift card has disappeared from my email. 😩 My email is susiep51@aol.com. My name is Susan Pendergrass. The gift card was for $50. I purchased it several months ago. I think it was stolen along with some electronic checks that were sent to me. Is there any way this gift card can be restored? If not, can we find out who used it?
I often take my entire family to Bonefish on birthdays and we so enjoy eating there. I would be so grateful if you could help me. Thank you so much.
When I first came to the restaurant I was not sure I would like it due to some reviews that I saw online but once we entered your restaurant we were won by such a great service person (suet)that made our dinning experience unique and gave us a lot of insight in the food that you serve and how good can be for my wife that happens to be vegan and she made some great suggestion to the point that I pause my day to write about her and how great she is.
Good job in hiring her and she can be a great role model to many other ones.
Thank you, will be back tomorrow!
There have been multiple acts of harassment and bullying done by employees to other employees. Many guests have come into this establishment and groped and made explicit comments to staff member’s body. Management did nothing about these issues and still continued to let said guests dine in and finish their meal. I loved bonefish but never will i be back after being apart of the employees who were harassed.
I use to eat regularly with entire family. We are family of 5. Now I became vegetarian alone. No longer I can eat in your restaurant. There is not even one dish I could eat. I have to stay not eating at all. So we are no longer visit Bonefish grill.
YOUR NEW POINT PROGRAM IS A MEANINGLESS INCENTIVE: 350=$5. equated to the previous program three visits for $60 [20 ea] for a $20 discount is now equated to under $5. THIS AN APPROX. 75% REDUC -TION. WHO THOUGHT UP THIS BRAINSTORM? DO YOU THINK WE CANNOT CALCULATE? WATCH YOUR SALES VOLUME YOU WILL NOT LIKE THE RESULTS. IF YOU CLAIM YOUR CUSTOMERS PREFER THIS NEW PLAN I SUGGEST YOU OFFER BOTH [OLD AND NEW OR GRANDFATHER THOSE THAT ARE IN] . FOR ME THIS IS DINING WITHOUT REWARDS! FURTHMORE, YOUR CEO’S OFFICE SHOULD TAKE PHONE CALLS TO SEE WHAT GOING ON NOT SOME CLERK, THAT’S HOW YOU RUN A BUSINESS…BY AWARENESS.
Definitely a disgrace!!! The Tyrone blvd location hire unprofessional cursing waitress. I will be calling corporate and never will visit another restaurant of yours again. They were very disrespectful and calling people “flaw” and also telling people he “didn’t give a f***” who drink it was. Blonde dreads.
We ate at the Bonefish Grill on Lee-Jackson Memorial Highway in Virginia on April 15th in celebration of two birthdays in the family. I pushed for Bonefish, since your food and service has always been wonderful in the past. I have rarely been so embarrassed about a recommendation in my life. We did not have reservations, the restaurant was almost empty and we were told without reservations, our party of 6 could not be seated at that time. I asked if we could wait, was told yes and requested that we did NOT want to be seated in the bar area or at a booth. Needless to say about 10 minutes later, with lots of tables still open in the dining room we were seated at a booth in the bar area. We all got water with lemon and requested a pitcher of water be left at the table as some of us have medical conditions that require consuming water. Never happened, the bartender/waiter finally brought over some more glasses of water which did not completely solve the situation. We had to wait a considerable period of time before our order was taken. The one highlight, was the kitchen staff brought the food out still warm and fairly rapidly. The waiter/bartender after a long wait took our dessert order. After waiting 20 minutes for the desserts to arrive a member of our party went up to the bar and asked the desserts be cancelled and please to give us our check. Lo and behold about a minute later our desserts were delivered at which point we had enough and just wanted to pay the bill and leave. We asked for to go boxes for the desserts and for the check once again. The check came and we were able to pay and get out. All together it was a little over 2 1/2 hours trying to get dinner AFTER being seated. I was shocked at the poor service and lack of concern for paying customers. I am very sorry, but it is doubtful we will be eating from your restaurants again any time soon. I certainly don’t expect a response if corporate is anything like local but just wanted to let corporate know that their stores have dropped in quality of wait staff to the point your restaurants are not worth frequenting. All together a very disappointing birthday celebration and experience.
I worked for Bonefish for several years and I’ll say we will never put a pitcher of water on your table, no matter how many times you ask. That’s our working tools. Not your drinking pitcher for medical issues. Also you are not the only table in the restaurant, why do you all think your the only damn guest in the restaurant? Be a server a day in your life and you’ll take back this entire complaint.
Your new Rapid Rewards dining is a significant degradation from the previous program. I wouldn’t call it new and improved. I will no longer be eating at your restaurants.
Are you associated with bonefish Fiji ? Contacted you and them several times with no response
I have not received a response to several questions. So first , are you associated with the Fiji bonefish grill ?
Today was my Birthday,and was taken for lunch by my Husband. The address was Cortez Boulevard in Spring Hill Florida.the food was the worst food I have ever had at a Bonefish Grill,ever. I ordered Fish and Chips, my Husband had grilled Chicken, I was appalled at the service,the food and the lack of experience at the Restaurant. Neither of us ate the food,we just asked for to go containers,brought it home and fed it to the trash.it was not even good enough for my Dogs.
All I will say is never again. I was also surprised to that our server did not ask how was the meal,and surprisingly did not question as to how little we had eaten. I have in the past always bought My Staff gift certificates for your establishment. Not anymore. And once again Never Again
Can’t believe your are still serving Russian vodka
Payed 55 for Filet Mignon and Lobster. They gave me a tough sirloin and food was cold. PGA Blvd. Florida
I just had dinner at bonefish and all my party of 6 had a wonderful meal. There was a table next to us that had many unfounded complaints…about the food and also the waitress…which was the same one we had. She was excellent and did not deserve the negative treatment she got from them. We heard the whole conversation with her and them and then listened to the complaining about her that was not at all fair. We observed one of the guests at the table taking pictures of her and they were very rude. We were at the Kissimmee location.
Would really like if you’d bring back to cucumber margarita. We used to dine in your establishment weekly but stopped when we heard it was no longer available due to corporate. Bring it back and we’ll come back!
I feel like I have lost my best friend! My husband, daughter and I frequent Bonefish Grill in Cool Springs in Franklin (TN) and this restaurant has been our favorite since they arrived in TN! I must say, there must be a change in management, the pandemic or the staffing shortage has the be the reason for our horrible experience and service on December 17, 2021. Our server, Candied, was subpar and not what we had become accustomed to. The Bang Bang Shrimp was terrible and tasted as if it was cooked and reheated because it was very crunchy! I sent it back and when she returned it was the same. Very disheartening! So I ordered Lobster and steak. Well, the steak was overcooked and the Lobster was dried up and looked as if it had been sitting out for days. The manager came over and had the kitchen try to make it right. Epic failure. I have never been so disappointed! Manager gave me a free appetizers! Really?!? My bill was almost $200.00 for unappetizing food! You have lost me as a faithful customer… So sad.
LR, AR location. Frequent diner, dining rewards member. Terrible experience although the pickup order of a cheeseburger meal was terrible, worst was how we had to return to the location to get order re-worked, Manager, Kathy told me that the corrected to order so didn’t understand what we could expect. After telling her her dismissive attitude was enough for me to give up on resolving this but I would report to corporate & her time quickly changed. Her willingness to make it right showed up all of a sudden. We frequent so muc,h that from time to time, when we have had problems, the male manager quickly resolved and made us feel our satisfaction mattered.
My husband has vowed not to return. I know he loves the meals when his order is cooked correctly & I don’t want to see this happen.
I went to my first bonefish grille a week ago, and a week later, I’m still angry. We went to your new location in Boca Raton, at Uptown Boca Mall. I Ordered your shrimp appetizer (Delicious) mussels, and lobster tails.
When I got my order, the waiter only brought out one small lobster tail, when the menu clearly said bit was a two tail order. After waiting what seemed to be a very long time, the waiter stopped by, after I flagged him down. I told him about the 1 tail, and his comment was, Oh, you wanted 2? As if I was wrong, and it was an option of one or two! Ok, I get you another, as if he was doing me a favor. Getting refills on our drinks, never happened, and water not provided until I asked.
A week prior, I went into a another restaurant, called the lazy Dog, in the same mall, and it was one of the best meals our group has had in a very long time. Same basic pricing. I just want you to know, you lost me as a customer, because it wasn’t a pleasant experience. Given our son lives in that exact upscale community, it’s a weekly restaurant event for us. I wanted you to know, because to go to a new restaurant, is always a treat, when it’s a great experience. This was the antithesis of that.
You need to get control of your Tallahassee franchise. It is awful.
Good day,
I am a Bonefish fan and wish to lodge a complaint regarding the poor treatment and health & safety concerns I experienced with my 5 guests (2 of which were our elderly mothers).
First let me share w you a message that the manager told me
Following my telling him how unhappy and unsafe we were and that I was going to contact Bonefish corporate offices; “Don’t threaten me” and “it doesn’t matter if you call corporate because I am one of the owners and your complaint will just be sent back to me”.
We had a reservation for an outside table which was given to a man who had no reservations. They sat us in a table that was shoulder to shoulder to a large group. I complained about the table space and the manager then stated “ I’m breaking the rules giving you this table”. On top of this our server (and many others) was not wearing a mask.
From the bonefish Naples site I copied the following:
“Measures taken here
Staff wear masks
Staff get temperature checks
Staff required to disinfect surfaces between visits
Service options
Outdoor seating
Curbside pickup”
Needless to say we left most unhappy. You have lost me as a customer unless someone from your offices has the sophistication to contact me and apologize.
Shame on the manager (Jason or Craig was his name). Naples Florida deserves more than this type of treatment from Bonefish.
Hey! We love those roasted brussell sprouts!!!!! But we just learned they are off the menu in Midlothian, VA. Please! Bring them back… they are amazing!
Horrible experience at bonefish Montgomeryville PA. I placed an online order for the r curbside. Gavev hi le make and model. Came to pick up food and was informed the food must’ve been taken. Apparently it happens. Not Acceptable. The manager did refund and provided gift cards. It the experience is horrible. I’ll put the gift cards in Gift bags for other people. I’m not coming back.
My son and I visited Bonefish in Trinity, FL on Saturday night. I needed a dinner of low sodium, so I ordered the trout and two vegetables, broccoli and asparagus, as green beans or carrots were not on the menu. I needed a steak knife to cut the asparagus, the trout was difficult to get on my fork (?) it was permanently stuck to the skin.
My son ordered the Chicken Marsala for a change. his choice of sides was pitiful. he finally went with coleslaw and rice? I am thinking with a wonderful Marsala sauce and noodles, why were sides even needed? And, the waitress apologized for our long wait.
Well, when his plate arrived, there was a poor looking piece of chicken breast (found at any cheap restaurant, no sauce or noodles). it was laughable. But the prices weren’t.
Another item I picked up on, the little cocktail napkins used to be black with a fish in the corner of the napkin. not any more. just plain white from Dollar Tree.
Needless to say, we won’t be back. Please I am not looking for a complimentary gift card. we won’t go back ever!
I used to love Bonefish Grill. However, on our last visit 9/5/21, we noticed definite changes in the food & the drinks. The quality was gone, corners were cut to decrease costs at the corporate level to the point that we were quite unhappy with our entire dining experience. We won’t be back. This ends a 2 decade long relationship! The once delightful Moscow Mule no longer has the candied ginger & it tasted watered down. The appetizer of potstickers were soggy instead of crisp, the entree of shrimp with a bed of risotto was scaled down, not as creamy or tasty as just 2 weeks earlier. Everything was changed. Our server apologized but said it was not in their control. What a shame!!
Recently bought Grilled Salmon Bundle. Salmon was in 1-1 1/2 inch strips and overcooked. The sauce I ordered was missing and the side of garlic mashed potatoes I added was a small container. By the way I paid and additional $3.30 for the potatoes and it was a few fork fulls. Also the price for this bundle went from $39.40 to $54.90. (40%). I have been a longtime customer and I have decided not to go to your restaurant again. Quality is down and price got too high. The Bonefish I always go to is in Montville, NJ
We miss your restaurant in Asheville NC. A fuddruckers restaurant in North Asheville recently closed it’s doors. On Charlotte Street very close to downtown in an upscale area. We are hoping that your corporation will consider reopening here!!
Racist behavior by the greeters on three different occasions. At first I thought maybe the hostess was having a bad day, however I then realized black clientale were not welcomed at the Biscayne boulevard and 187 Street in Aventura, Florida location. Spoke with manager about my family not being served. Manager Jessica or Jennifer appeared not concerned about this matter, so we left. I figured this was the trend in this restaurant. Will not be returning! My husband suggested we go to another location on North Federal Highway in Fort Lauderdale, Florida and the service was excellent! People of Color don’t go to the Bonefish Restaurant in Adventura,
Florida, you are not welcomed! The hostess and manager made it clear that people of color were not welcomed! We were there on Friday, August 13, 2021 around 5pm.
The food has always been very good and the waiters have always been friendly. However, the last three times that I went to Bonefish the waitresses smocks have been dirty every time. This is one of the first things that a patron sees which is a very bad representation of your restaurant. Also while I was in the restroom one of the waitresses came in, used the restroom, then proceeded to walk out the restroom door without washing her hands. Please take these comments under advisement. Sincerely, Candy Sue Levy
The ONLY tasty item in my order was the bread! My steak was so tough I quit trying to eat it! My crabcake would’ve been great IF I had a real sauce and lemon to accompany it! I never had Bonefish until today, and this might be my first and last time. Food was horrible! Sad part I ordered curbside so it wasn’t like I could send it back to be corrected.
Not too happy! Restaurant not clean, vents are very dirty
Please bring back the rib eye steak
Bonefish🐟 Grille Complaint
At 1:20 Pm (Sunday, July 4, 2021) My Wife & I Celebrated My Mother’s 70th Birthday @ Your Establishment (1709 Deptford Center Rd., Deptford, NJ. 08096). “Kyle A.” Was Our Server. A Manager-In-Training Took My Reservation On Yesterday [Store#0173].
Before Our Dining Was Concluded, I Requested That Kyle A. Place My Mother’s Uneaten Birthday-Brownie & Ice Cream Dessert Be Placed In The Restaurant’s Freezer To Avoid Melting, To Which He Obliged. As We Departed Your Restaurant, We Mistakenly Left My Mother’s Birthday Dessert Behind. By The Time We Entered Our Hometown Of Vineland, NJ. I Noticed That I Forgot To Ask For My Mother’s Birthday Dessert. She Began To Cry.
I Immediately Called The Bonefish Grille & Spoke To Michelle. I Explained To Her What Happened & Requested That She Ask Her Supervisor That She Hold My Mother’s Dessert Until We Returned Later, To Which She Stated That Her Supervisor Said No. My Wife & I Eat @ You Establishment Every Sunday Around 1:20pm & We Spend An Average Of $110 Weekly. Can Someone Correct This Insensitive Situation?! I Paid For The Dessert, But Live Too Far Away To Turn Around & Retrieve My Mother’s Dessert!
Just Last Month There Was A Long Brown Strand Of Hair In My Mouth After Taking A Bite Of My Shrimp/Scallop Pasta (I Took A Picture Of It As My Wife & Son Witnessed). I Immediately Ran To The Restroom And Vomited. I Reported This Disgusting Incident To One Of Your Managers & She Only Issued Me An Apology Instead Of Replacing My Food! As Much As My Family & I Love The Food, I Am So Fed Up With Being Disrespected & Treated Like A Insignificant Sub-Human When It Comes To Customer Service & Care! I Am A Loyal Customer! Where Is My Reward??? I’ll Never Forget Your Mistreatment Of My Disgusting Situation Last Month & I’ll Never Forget How Your Restaurant Made My Mother Cry On Her 70th Birthday!!!
Disappointed Loyal Customer,
Ken B. (856)-558-0343
Auth: 031329
Approved 990704210012
Visa Debit- A0000000031010
TC – 28F3BC918B6587F7
Mode: Issuer
not happy with bonefish. every time I go there there is a mix up.
today we had our dinner there and there is no continuity when ordering.
We did observe a bus boy walking around holding two dinners, 10 minutes later he finds my table and they were my dinners. Apparently our waitress was too busy to serve us our food. Mgmt explains they do this to expedite service.
The time before this they gave my dinner to a friend and there dinner to me, so we both didn’t eat what we ordered. Enough is enough! Bone fish is finito.
Our experience at the Greenwood Village Colorado location was one of the worst we have ever had at any dining experience. Too much happened to state. The server Robert needs training which is an east fix. The manager on duty who told me his name was Mike is an entirely different issue standing alone. Paid a tab of $180 before tip just to return home furious.
As a frequent customer of your Little Rock, Arkansas location, I would like to complain about the reface of Au Gratin potatoes with garlic mashed potatoes. If I wanted mashed potatoes I would go to Kentucky Fried Chicken.
My wife and I order curbside pickup on Saturday 12/12/20 for our 28 anniversary. She order some kind of deal, with Bang Bang Shrimp, Salmon, Mash Potato’s, Salad, Green Beans, Bread, and cookies, it was like $83.00. I have to say it was simply AMAZING! Absolutely incredible, so much food we got 8 meals out of it. Everything was perfect. I can’t say enough good things to you about the quality that we received. Your Glen Burnie Mall location was spot on. We will definitely be ordering again. Thanks for supporting us while Covid is going on and maintaining unbelievable quality, service, and image. Well done!
Very Respectfully,
Michael
My 3 promotional cards expired on March 31, 2020. The cards are$10 each. Due to lockdown, I was not able to use them before the expiration. After the expiration date, I went to the restaurant in Greenbrook, NJ when take out was already allowed but the cards were not honored. Please help
So we are in Phase 1 of the Pandemic in Orlando, FL and our first choice of an actual restaurant setting was Bonefish Grill. We had reservations on May 7 (Thursday) and I must say that everything was perfect-the food, the service, the following of the 25% capacity & 6′ requirements. Mind you, we haven’t had to use our MC card out of sight-we even go inside to pay for our gasoline-keep that thought. Early on the 8th (Friday) my husband was called by the bank stating that our card was compromised-it had been used in New York & Pennsylvania which was a flag for the institution. They stopped the charge of approx. $300 and of course we get to go through the process of a new card. Needless to say, the card information was sold while in use at Bonefish Grill-I understand the money is good for every name that is given and the reality that the person selling the information is caught doesn’t happen; but we called to inform the restaurant to hear that the information will be passed on to the manager. In other words, this wasn’t the response we wanted to hear-speaking to the manager directly would’ve been our thought; not the person who takes reservations or general phone calls. Who knows, that person could be part of the problem, this is why we want to pass this on-don’t let your card go out of sight-take control. We did when we had Mother’s Day brunch at another establishment and I’m not ashamed or embarrassed about following the server to the register. Maybe we need to go back to taking our bill to the register to pay again.
I am an employee at the Winston-Salem,NC.location .Jen Wright is the GM.Went on hot schedule and Diane posted that we would receive payment during these times.My name is Beau Stroupe and I really do appreciate what you have done.Thank You
Wow, after reading the other comments here, I realize my last two visits to Bonefish Grill in Huntsville, Alabama are not unusual. I contacted my local Bonefish after a bad experience in February and was mailed $50 in gift cards. We visited again on Sunday evening, March 8th. I again ordered a filet mignon and just like my previous visit, they served me a sirloin (this time it was not wrapped in hair). I did not complain because I decided they do not know the difference between the two cuts of meat. But, to have the manager on duty come over at the end of dinner and say “I remember you” and ask how I enjoyed my sirloin was too much-it was obvious they served me the wrong steak on purpose. We still spent a lot of money for a miserable experience and food at this restaurant -Never again.
To Whom it may concern,
I,Bianca Stepps have written to corporate due to a disturbing situation at the willow grove bone fish grill on Valentine’s Day. I had someone by the name Sarah from the willow grove office call me.She left me a message and I have been calling that number since Weds, February 26,2020. Last Friday I called again and this time someone answered & took my info. I assume they took my info. to tell Sarah that I called but as of today March 2,2020 I still haven’t received a call back or Any kind of response from anyone .
My name is Bianca Stepps
215-817-3676
Email- hairgazm@Comcast.net
I am requesting a call back or some sort of response ASAP!!
After over 20 years a fan of Bonefish locally. St Pete Bellaire, and 4 the St.
Last week my husband and I sat and the bar, which we always do. Trevor was our delightful server. Our food was just not what we’ve ever had before. We ordered muscles…which is our go to for an appetizer. Not only did we wait over 20 minutes…they were cold. They were sent back, we were told a fresh batch would be made, the same dish was brought back after someone else said they were fresh. Muscles were small and shriveled. They were taken off the bill. We ventured to get the imperial dip…hot around edges…cold in middle. By this time we were hungry and ate it. The tortilla chips must be fried because they had pockets of oil in them..Our lobster tails were at borderline acceptable…can you believe they were not hot either. We are so disappointed to say the least, I’ve never had a complaint until now. Bonefish had always been our favorite local go to bar/restaurant.☹️ Do note that Trevor was outstanding in his service and friendliness….the other girl there with him, well, she just wasn’t the personality that belonged behind the bar. Feel free to contact me if there are any other questions. I’m so sorry to have written this.
I’m not sure who made the decision to change the corn chowder but it’s the worst thing you could have done. Have you ever heard the saying” if it’s not broken don’t fix it”? My friends and I got together for a celebration tonight and I was so looking forward to the best bowl of soup I’ve ever had. As soon as it was placed in front of me I knew it had changed. I sent it back to the kitchen after the first taste and I knew I probably would never return unless the original recipe was resurrected. What were you thinking?
Always enjoyed eating at Bonefish. Lately we were disappointed that they took the brownie off the desert list and offer coconut pie or cheese cake. we don’t like either. so we go a lot less now because of the desert you offer. why did get rid of best desert you had?
Very disappointed with my last visit to Bonefish Grill in Cary, NC. Terrible service, made a reservation and they tried to seat six of us in a booth on the bar side. In addition the wait staff leaves a lot to be desired, we had to ask for bread twice before we were served, the waiter entirely screwed up the bill, in addition he was not well informed as to the choices for drinks etc. I do like the food at Bonefish, but was disappointed with several things. The meal orders were not correct and the waiter did not seem to know what he was doing. In addition, it took an extremely long time to be served. Traditionally I take a friend there for her birthday every year, but after this last visit I think I will be starting a new tradition.
Went on Nov 6th as a group of 54 from Port St. Lucie on a bus and had reservations. The tables were reserved for us which was fine. Getting or meals was another problem. the arrangement s were made months ago and it was checked on the weeks before and even the day before to make sure everything was on schedule. We got at the restaurant and 3:45 and reservations were made for 4 PM. I never got my meal until 5:40. Unexceptable. Almost 2 hours before I got served and other in the group the same. In fact one couple never got there meal until we were ready to leave and the decided to take it home and eat it. This was the first time I ever went to Bonefish Grille and I now have a very bad taste in my mouth about your restaurant. Oh by the way they gave that couple dessert on the house. BIG DEAL
In 2013 , I was introduced to a Bonefish Grill (seasonal) special called Coconut Shrimp Curry. I have looked for it for a few years now but never find it on your menu. I was wondering if perhaps I’d be able to get the recipe?
We live in the UK and visit Naples Florida regularly and are so frustrated that we can’t access the bonefish site on line – it states code 451 whatever this means! We may not live in the USA but still require to access the menu and should be able to make reservations etc. Can someone help us in this age of technology???
Bonefish Grill, King of Prussia Critique
To Whom It May Concern:
We had a 7pm dinner reservation to celebrate my niece’s birthday on June ___, 2019. We arrived at 6:50 p.m.and were told our table was not ready. We were seated at 7:15pm. We noticed that the restaurant was a bit warm and were told that the air conditioner was not working properly.
Initially there was one server for a party of 13 people which in itself was disturbing. At the onset, we requested separate checks. From our perspective, there seemed to be an expectation on the waitress’ part that another wait staff was going to assist her because after taking the orders from those seated at the front end of the table, she began to fill their drink orders without taking the remaining orders.
About 15 minutes later, another server came for our orders and immediately let us know that he was volunteering to help the first server. The implication being that in fact one server had been assigned to a table of 13 guests and this second server was doing both the designated server as well as us a big favor.
By this time we had been seated over 30 minutes and given the warmth of the restaurant, the heat of the day and the tedium of ordering, we needed something to drink. We had to ask for water that was later brought to the table in a few tepid jugs with four (4) ounce glasses and no ice! Over 30 minutes after being seated, we were finally served bread!
When the server finally came to take our orders, there was no hesitancy on our parts because, by that time, we all knew what we wanted. Unfortunately, between 7:45 and 8pm when the orders were finally taken, the server announced that there was no Imperial. So, those who had chosen an Imperial dish had to re-examine the menu to select something else. Six in our party ordered salmon.
The debacle continued. Fifteen minutes after the server took the order, we were told there was no salmon. So, those who chose salmon had to again revisit the menu to select something else. The appetizers were finally served 15-20 minutes later.
By 9:15 p.m., two hours after we were seated, everyone had been served. Although one person’s appetizer was forgotten but later served with her meal.
By 10 p.m. we were all exhausted and waiting for our checks.
Utter confusion is the only way to describe what happened next!
The first four in our party finally paid and were able to leave at 11:05: almost four hours after our seating! Because I left with the first group, I am not sure what time the others were able to leave.
Around 8:30 p.m. there was lengthy discussion with the manager about our ordeal. He agreed to give those who ordered salmon a gift card for a free salmon platter. However, the manager offered no apology to our group nor did he come back to check on us.
Let me qualify that the first server and her helper had a good attitude. The first server seemed to be doing her duties to the best of her ability, but was clearly overwhelmed at being solely responsible for such a large party. The second server was not at all attentive to our end of the table. He made it patently clear that it was not his responsibility to assist her or serve us.
Although I have been many times to Bonefish Grill at various locations, this was my first and will be my last time at the King of Prussia location. I have never seen a manager so unconcerned for his guests’ welfare and satisfaction or such a demeaning attitude in the person of the second wait staff. We were so annoyed we forgot to give our phone number for the Diner (?) Rewards points. Yet another oversight: the server never came back to our table with our receipt.
We spent four hours at Bonefish Grill, King of Prussia not due to any excess of conversation or extraordinary requests on our part, but because of the general incompetence and callousness of the staff and management at this location.
I am writing this letter in hopes that these concerns will be addressed so that no one else has to suffer the indignity of such treatment.
Sincerely,
I am so sorry to hear your story. We have been going to the Bonefish Grill in Edgmont since it opened and it has really gone downhill over the last few years. It’s a real shame because it used to be a great restaurant. Not any more. We had a nasty experience last night and will not be returning anytime soon