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Where is BJ's Wholesale Club Corporate office Headquarters

BJ's Wholesale Club Headquarters Address and Contact

  • Address: 25 Research Dr, Westborough, MA 01582, USA
  • Phone Number: +1 774-512-7400
  • Fax Number: 774-512-6859
  • Email: [email protected]
  • Number of Employees:  25500
  • Established: 1984
  • Founder: Mervyn D. Weich
  • Key People: Christopher J. Baldwin, Robert W. Eddy

BJ's Wholesale Club Headquarters Location & Directions

BJ's Wholesale Club Headquarters Executive Team

Name

Title

Christopher J. Baldwin

Chairman, CEO, President & Director

Robert W. Eddy

CFO & Executive VP

Cornel Catuna

Executive Vice President of Club Operations

Lee Delaney

Chief Growth Officer & Executive VP

Gina Iacovone

Senior Vice President of Field Operations -South

Scott Kessler

Chief Information Officer & Executive VP

Graham N. Luce

Senior VP, General Counsel & Secretary

Rafeh Masood

Chief Digital Officer & Senior VP

About BJ's Wholesale Club, History and Headquarters Information


BJ's Wholesale Club Headquarters Photos

BJ's Wholesale Club Resources

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  • Marshall Smith says:

    I just came home from BJ’s in Jensen Beach and I would like to share my positive observation.
    As I entered the store I observed a new employee welcoming folks to the warehouse. A few minutes later towards the middle of the store I saw this same employee walking with a customer showing them the location of an item. Then while I was standing by the Deli waiting for my rotisserie chicken ,I observed the same employee straightening the pre-Package lunch meat and cheeses. Then On the floor by the deli was a wet spot that looked like someone spilled a water bottle. This employee quickly Grabbed some paper towels and dried up the floor. I then walked over to employee to explained what I seen with him during my short time in the store and I told him how much I appreciated his excellent attitude with customers along with making the products presentable and for recognizing and eliminating a safety issue. The employee then introduced himself as Mark( I forgot his last name) new General Manager and he stated that he just started a week and half ago.Again I thanked him for what he was doing and for leading by example.
    I don’t usually write reviews or comments , but I felt this was necessary because I appreciate folks that have good work habits with safety in mind.

    Marshall Smith

     
  • Kourtney Rumpf says:

    Hello i was with my sister yesterday at the dedham store and the disability carts there has been 2 that have be broken for a month the oranges had mold on them and a dead fly rold management and they did nothing about itthe aiale are messrd up tif thwy are doing the store over put stuff where the signs I am very disappointed my siater cant walk and tje person who said didnt know if produce manager was there who cares ifnhe was there get rid of the oranges its has gone down hill my other sister always buy 3 cartoons of cigarettes lkke twice a month abd they have not had heroin like I said I am very disatified with the service and overall jyst disappointed.

     
  • F. Wiley says:

    Again, tried to contact the Corporate Offices and Customer Care, NO ANSWER!!! I have written to Cornel Cantuna, Exec. Vice Pres. of Club Operations (July 8, 2020 and no response as of today) regarding my experience with your coupons that your service personnel can’t explain the statement ‘Multiple Items’. I was cheated out of my High Octane money and items that weren’t in the store that was advertised in the Book. Had to travel 32 miles to get specific items from another Club. Someone needs to contact me!

     
  • Angela Brenneman says:

    We ordered a shed online and the ad stated they were in stock, with a delivery time frame of 3 weeks. Three weeks later once my husband checked the manufacturer, the website showed out of stock for 8-12 weeks. We called customer service and he was not aware of this, stating he would call the manufacturer. Upon his return call 2 days later and an email, we wanted to cancel the order. We received an email stating the refund would take 3-5 business days to appear on our CC. We called on the 4th day and now being told it will take 7-10 business days before the refund will appear. This is utterly ridiculous!!! Being an Office Manager of my company, I know for a fact there is no way the refund should take so long.
    Your practices are shameful!!

     
  • Alex Spagnola says:

    Alexander Spagnola
    1:08 PM (3 minutes ago)
    to CustomerCare

    I have a complaint about your posting in your flyer swimming pools (Item # 236664) ($349.99) when your stores can’t even get them. I’ve been trying to get a pool from store 45 Syracuse, NY now for over three weeks with the same answer being given from your staff (Its on order) Now this morning I called the store and now I’m being told that they have none and that they have none on order. You shouldn’t have things in your ads if you can’t even get them. I’m thinking about cancelling my membership now and going with someone else. Shame on you guys!

     
  • Juanita says:

    I want to express my appreciation to BJs, I am a former Event Specialist with Advantage that was given the opportunity to continue working within BJs store 131 after demonstrations were discontinued. This was very helpful to me economically but even more importantly it gave me the opportunity to experience various retail tasks. I spent most of my time working in the clothing area learning how to display clothing, keeping area clean and organized, managing seasonal changes to inventory, signage posting, etc. Shop backs were interesting as seeing how much members return. Working at front door being able to greet members and assist with directing them to products, answering some questions, etc.
    I want to express how impressed and grateful I am with both the Management and staff at store 131, everyone was wonderful at teaching and training me to perform tasks, I quickly was able to learn how there is always something that needed done even when a manager was not available to ask. It will be hard when shopping at BJs in the future not to place items found abandoned in the wrong back where they belong having gotten in the habit of doing this every time I walked through the store (its amazed me how members just drop items wherever they are standing when they decide they don’t what them).
    Again many thanks to your Cooperation and much success in the future, I will be watching your job board and hopefully have the opportunity to work at BJs in the future.

     
  • SANDY says:

    I DO NOT LIKE YOU GOING DIGITAL WITH YOUR COUPONS, FOR ONE I AM NOT SAVVY ON COMPUTER OR PHONE, NOT EVERYONE HAS AN IPHONE…. SO MANY PEOPLE I KNOW CAN’T TAKE ADVANTAGE OF YOUR COUPONS NOW… MY NEIGHBOR TRIED TO CALL THE OTHER DAY TO COMPLAIN AND SHE SAID IT SAID THERE WAS AN 8 HOUR WAIT TO SPEAK TO SOMEONE, I CALLED YESTERDAY AND THE RECORDING TOLD ME 90 MINUTE WAIT ! IF YOU DON’T WANT TO GIVE US THE MONEY OFF ON THE COUPON, THEN STOP SENDING OUT THE BOOKS….I THINK THIS IS JUST YOUR WAY TO GET PEOPLE NOT TO USE THE COUPONS AND TRUST ME YOU WILL LOSE SOME CUSTOMERS… SENIORS DEPEND ON THAT…

     
    • Ac says:

      It’s awful. I feel the same.
      Costco has clipless coupons. No need to download. They make it customer friendly. It’s worth the two hour drive. Bj’s could care less about seniors and customer service and you can’t speak to anyone in Corporate.

       
  • LaVerne says:

    I agree, there appears to be a serious disconnect or lack of concern from management concerning regulatory guidelines during this pandemic. I live in Prince Georges County, MD and we have one of the highest deaths from COVID-19, yet the BJ’s Club 207, 1781 Ritchie Station Court, Capitol Heights, MD allow customers to enter the store without mask, allow customers to remove their mask once in the store and their employees to work in the store without masks. I visited the store 5/2/20 around 3:00 PM and asked a male employee why he wasn’t adhering to the law and covering his face. He was very rude and condescending. I asked a female who stated she was the manager on duty, what their store policy was concerning the county’s mandate to wear mask and she stated that, “Our employees don’t have to wear mask if they are ill or have medical conditions.” This concerns me greatly. I will not shop there anymore and advise others to stay clear of this BJ’s store. The guidelines are there to save lives and if an employee is too sick or unwilling to wear a mask, I question his/her health around customers. Further, if the BJ’s management don’t consider their customer’s safety is important during this pandemic, I have zero tolerance and question his or her ability to manage the store. OUR LIVES MATTER!!!!!!

     
  • Denise says:

    I live in New Jersey, and masks are mandatory to use in all stores right now. It’s the law, and bjs isn’t mandating employees and customers to wear masks, we are in a pandemic and people are getting sick and dying everyday from this sickness. All other stores have a sign on their doors stating that masks are to be worn while shopping or they will not be allowed in the store to shop. Something needs to be done or the health department will be notified ASAP

     
  • Sam Rosario says:

    Good morning. the reason for this complaint and comment is due to the worse experienced today i had at one of your stores in Auburn Ma. I was there to shop in store for some items, and i saw that one of the items i was looking for was on a high rack on pallets. I went to the Customer service Desk to ask if someone could bring down some of the items that was on the high rack on pallets ? While i waited for the employee to get a hold of someone in charge, she got so defensive and her remarks was” there wasn’t anymore of the product due to pallets was already pulled down from the time they opened store and 9 o’clock.” so i replied REALLY ? IT WAS EXACTLY 9:10AM WHEN I ENTERED THE STORE, and as soon as i went to the isle that carries that product, it was all gone from the 1st RESPPONDERS. So i kept shopping through out the store to finish my shopping and when i arrived to the cashier i explained to her if theres any way i could get an item from a high shelve on a pallet, and she responded to me to speak to a manager, which in fact after i paid for all my merchandise, i went to her and told her if i could get an item on a high shelve on a pallet stored by the BULK. She replied “that the item stored on the pallets was for the store and not for the CUSTOMERS.” which at that point i knew it wasn’t true. She was being lazy as far as the other employee as well that dealt with me at the service desk, and at that point i CANCELLED my card. while i went to the desk to cancel my card, and felt like it wasn’t fair to me as well as everyone else that was shopping for that same item, i asked her if it was fair that only the first responders are able to buy that item between the hours of 8-9 am ? so what about us as well that we are not 1st responders or senior citizens? dont we have the same rights to shop for items your store has ? She immediately picked up her mick and told the other employee to have a POLICE OFFICER escort me out of the store. through out this entire ordeal i was as calm and collective throughout the entire conversations between the workers and manager as well. While she said to get the Police officer to escort me out she was cancelling my card, gave me back $45 dollars with the cancelled receipt of $55 dollars. she also was rude and still shorted me $10 dollars.i will NEVER buy from that store ever again!!!!!!!!!!!!

     
  • Crystal Ellis says:

    How are you treating your employees during the COVID-19, why do you remain open to late and why are employees working normal days and shift. Should your policy change now to four days on three days off consecutive as a precaution

     
  • MRS. ROBERTA FLEISCHER says:

    PLEASE UNDERSTAND WHY I’M SENDING YOU THIS MESSAGE…IT IS IMPERATIVE THAT ALL PURCHASES MADE AT YOUR STORES DURING THIS HORRIFIC HEALTH
    CRISIS NEVER BE ACCEPTED FOR RETURNS OR REFUNDS. THERE IS NO EVIDENCE AT THIS TIME THAT EXPLAINS HOW LONG THE CORONAVIRUS REMAINS ON SURFACES, NOR DO YOU KNOW IF THE PERSON RETURNING THESE THINGS COMES FROM AN EXPOSED OR INFECTED HOUSEHOLD. DO YOU HAVE ANY REGULATIONS AT THIS TIME THAT ADDRESSES THIS ISSUE.

     
  • Charles says:

    I have been trying to get in touch with membership services for the last 4 days on your phone number: (800) 257-2582, but no one answers. This is unheard of. The worst experience ever.
    I need to talk to someone about my refund for a renewal. Simple question/answer. Sooooooo frustrating.

     
    • Mary Wagner says:

      I am try also to cancelled my membership and have the same problem at this point even if the gave it to me free I would not renew. I am calling my credit card company to cancelled that is the only one to get it done.

       
    • Stephen Blalock says:

      Try 801-257-2582. Open Sundays 12-6 ET. I have been trying to get auto renewal fee reversed on my BJs Mastercard with Citi (do not make that mistake, stay with AMEX or MC who will resolve things) for months. Several disputes have been opened and the last of which, the BJs customer service associate acknowledged the prior disputes agreeing to reverse the charges. I just received a statement from BJs with a membership fee reversal and finance charge credit for 4.56, and then on the same day, I was charged both again. No accountability anymore. I will travel past BJs to get to Costco from now on.

       
  • Linda Eldridge says:

    Very bad experience today. At checkout, two employees were discussing how bad management was, I was in line 20 minutes while this was going on.
    At the exit, the young lady checking the slips was so rude, she pushed my cart so hard I almost fell over.
    I love Bj’s today’s experiences I may never go back
    This Store is located in Royal Palm Beach, Florida the time of day was 12:30 pm Sunday March 1st 2020

     
  • Teresa says:

    My reason for writing is because my membership will be up for renewal at the end of November. I have noticed in recent months that BJ’s WholeSale Club has jacked up their prices on numerous items, such as their Oscar Meyer bacon. Also about a year or more ago BJ’s decided to remove Brummel & Brown spread and I contacted BJ’s to see if you would bring it back. It was never brought back. I wanted to bring to your attention that your customers DO noticed the price hikes. As a result, I’m leaning towards getting membership at Sam’s Club as they carry a lot of things that BJs does and their prices are better. It seems that BJ’s doesn’t really offer much of an incentive to stay with them. At Sam’s Club, The breathe right (green box) nasal strips are $3.00 cheaper, Babybel is $1.00 cheaper, Oscar Meyer bacon is $4.00+ cheaper. That’s only listing a few items. Also, through my employer I can purchase Sam’s membership for $45 and receive a $10 gift card. That would bring my membership payment down to $35.

    I know a lot of times when businesses lose members, they want to know the reason(s) behind it. I’m providing you with the courtesy of why.

     
  • Vahan says:

    Mrs.Amy she was so nice to me on the phone,I called three separate time same number three different person I spoke nobody was good and helpful as Amy.Please reward Amy.

     
  • Mary Ann Domenchello says:

    I have been a member for years. The only thing keeping me a member is the club size pup-a-roni paying $16.99 a bag. I buy 2 bags a week. plus shopping. Today I asked for a rain check because they didn’t have any and I had two coupons for $3.00 each. The girl had customer service said that they are discontinuing pup-a-roni dog treats. (that was at Levittown New York Store, 5168601371). I drove to Freeport Store(5163879200). They had plenty. Your membership is getting to a point where it is not worth it. I live by a Walmart that is doing a new business with computer ordering. Their prices are as low as yours and there is no yearly fee. The only reason I go to BJ’s is for the pup-a-roni dog treats. If the customer service was wrong, that’s because they’re lazy.

     
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