Where is Best Western Corporate office Headquarters

Best Western Headquarters Address and Contact

  • Address: 20400 N 29th Ave
    Phoenix, AZ 85027
    United States
  • Phone Number: +1 602-957-4200
  • Fax Number: 623-780-6199
  • Email: rewards@bestwestern.com
  • Number of Employees: 1254
  • Established: 1946
  • Founder: M. K. Guertin
  • Key People: David Kong

Best Western Headquarters Location & Directions

Best Western Headquarters Executive Team



David Kong

CEO & President

Mark Straszynski

Chief Financial Officer and Senior Vice President

Ron Pohl

COO & Senior VP

Greg Adams

Senior VP & Chief Digital Officer

Lawrence Cuculic

Senior Vice President and General Counsel

Dorothy Dowling

Chief Marketing Officer & Senior VP

Suzi Yoder MacDonald

Senior Vice President of International Operations

Glen Macdonell

Managing Director of Strategic Partnerships & Field Marketing

Sheri Smack

Managing Director of Client Solutions & Services

Kris Thurman

Managing Director for Strategic Services

About Best Western, History and Headquarters Information

Best Western was incorporated by M.K. Guertin in 1946. Best Western Hotels & Resorts has its headquarters in Phoenix, Arizona, USA. In 2019, Best Western bought WorldHotels and made an addition of nearly 300 hotels to its brand.

Best Western International, Inc. is a hotel chain. The Company provides a line of products and services such as accommodation rooms, online hotel booking, and other services to its worldwide customers. This hotel chain focuses on delivering the comfort, superior customer service, the best value, quality, the highest standards of cleanliness to its customers. This chain gives you the freedom to choose from a variety of hotels ranging from quiet country houses, coastal resorts or city center hotels. It has a wide network of more than 4,500 hotels spread over nearly 100 countries and territories all over the world. Best Western runs and operates under various branded hotels such as WorldHotels® Luxury, AidenSM, Best Western®, Vīb®, SureStay Collection®, WorldHotels Elite, Best Western Plus®, GLō®, SadieSM, BW Premier Collection®, Executive Residency by Best Western®, Best Western Premier®, SureStay, and BW Signature Collection®.

Best Western Headquarters Photos

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  • Marcus Sherrod says:

    I checked in @ Best Western Palm Beach Lakes, located @ 1800 Palm Beach Lakes Blvd, West Palm Beach, FL 33401on 4/9/21. At check in our room was not clean and with COVID that is unacceptable. The night supervisor tried his best to rectify the situation but was unable to reach housekeeping nor the manager. My husband and the night supervisor had to go in and clean the bathroom as well as change the beds. After the funeral of our loved one, we came back to the hotel because we were awaiting the mangers arrival and were told that the best she can do it reimburse us $30 of our 2 night stay. What an insult! Your housekeeping supervisor signed off on this room as clean and the only thing you can do is $30. We had 10+ rooms booked at this location so money was made. We could have at least been offered a night’s stay back. My husband told her he was not satisfied because he had to be a housekeeper and clean the room that was suppose to be already ready for his family and she literally looked at him like she did’nt care. My husband asked her to check us out and not charge us for the 2nd night and she said okay. Disgraceful customer service for a manager!!!! We traveled back home in shock! This was the very first time we had ever stayed in a Best Western and probably will be our last. In these times cleaning properly is extremely important. I have taken pictures and will be emailing them to the marketing director

  • Donald Burgo says:

    I had an issue at 5:30 this morning at the Pflugerville best western plus.. I want to acknowledge Michael for his assistance in helping me to MINIMUZE the damage done from a leaking a/c unit in my room, and assisting me in acquiring another room! Im a disabled/handicapped Vietnam Veteran, and had to do it in two move! Thank you Michael!

  • barry isaac says:

    I was very displeased with the Best Western Mesquite Inn in Mesquite,Nevada.On July 5th,I paid for my room there.The room was clean.However,even though I paid for my room,the staff would not allow me to use the motel’s swimming pool on the morning of July 6th.The swimming pools at other hotels and motels in Mesquite were open to guests.I want a partial refund.Your staff at corporate was not helpful(Conf#252667)

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