Where is BBVA Compass Corporate office Headquarters

So unprofessional!!! Total disregard for clients. Holding for 25 minutes till a “customer service rep.” came to the phone. The cal was answered in Pakistan, India or Philippines. Impossible to understand. Asking a zillion questions for “security reasons”. Finally, I couldn´t close the account because they wanted the number of a different credit card from a different bank (???).

They won’t cash there own cashiers check and I’ve been a customer for 11 years when it was compass and whatever it was before that.im done with them.many issues

Your BANK has VERY UNETHICAL BUSINESS PRACTICES. You all are a bunch of CROOKS that mess up honest people’s CREDIT FOR YOUR FINANCIAL GAIN!!! You purposely make people default on their loans on the last payment so you can claim INSURANCE money!!! That is INSURANCE FRAUD!!! I will make sure someone is AWARE of this!!! If u have some ethics u will contact me!!! Which most of the people working for u dont… BEWARE with this bank!!!!

I have an account in BBVA USA and now I can´t get in touch with you
O recently received 2 deposits in my account and if I go to the online site I only see $0
What can I do. I am really desperate because no body answers my calls.

BBVA Customer Service online service is very poor. The customer service reps treat customers with little respect.

wow so sleepy Joe forces an event that NO ONE not even the majority of Blacks know what Juneenth is Not even Biden but because some one cried he said o.k. let’s make this a holiday. What A JOKE he needs to take that IQ Test. All other MAJOR BANKS ARE OPEN but the retard who runs this bank says sure let’s give our employees a half a day, never mind that we may be disrupting to our customers, merchants etc

This is the most fucked-up company I have ever dealt with. They lie and they steal. When they’re caught they say they’ll make it up to you but they won’t put it in writing and they won’t even give you their name. How can they stay in business? How about the South American cowboy who’s the CEO, does he have the balls to call me back? I doubt it

Worst bank I have ever used. They have charged me a late charge for the last 3 months even though my bank says they have proof that it was paid on time through bill pay. BBVA says they did not receive payment until after due date. Customer service won’t even give their name. I wouldn’t want anybody to know I worked there either. I guess they’re embarrassed to work there or they’re just thieves. Beware of this bank.

We needed to move away from State Farm Bank and searched for a bank with local offices in Fairhope. We opened up a checking account and savings account with BBVA initially with $25,000. I moved my direct deposits of over $5000 to BBVA. When I opened the accounts I was told by my relationship manager told me that I did not need a cellphone and that security could be established through email. But when tried to create relationships with my external accounts, I was told by BBVA that I needed to provide a cell phone number for text. When I called my relationship manager she told me she could not do anything about it.

I spent the last few years resetting passwords and meeting the demands of the IT department of State Farm. I finally moved my money to other banks. It looks like after all the time effort and expense in setting up these accounts I will have to do the same at BBVA simply because your IT department cannot send a simple email to verify an account.

Called to find out why the bank is still shut down when everything is open including churches. I demanded to know why the drive through was not open on Saturday. No answers just dodging the answers. I told Elizabeth that they are using the Corona virus to cut cost. She said the corona virus was serious and she had it. I said it is no worst than the flu. She said she had family die from it. Then she hung up on me. She took my queries personal and acted unprofessional. After reading the below I will be watching them and removing most of my money.

On April 13, 2020 I requested BBVA to forward the proceeds of my matured Certificate of Deposit to my bank in Cumming Georgia. On April 17 I still have not received the proceeds which were to be electronically transferred. I know COVID crisis has caused some delays but I need my money.

I applied for an account almost three weeks ago, and I put the $25 for checking and $25 for savings; I received my debit card just like any other bank would send; however they froze my account to verify. NOT ONCE DID THEY SEND ME A LETTER, EMAIL or notification that they froze my account. I EVEN received my four digit code for my atm card. Well now they are saying that NOTHING I have will work for them to release my funds or close my account. THIS BANK IS A RIP OFF. THEY JUST WANT TO TAKE YOUR MONEY AND TREAT YOU LIKE CRAP. The branch on St. Francis in Dallas, Texas is the WORST Jerrodo the manager is VERY UNPROFESSIONAL! What manager doesn’t look over the account before they get on a call with you? Then have the nerve to tell you that they were going to put you on hold for an HOUR!! ROBBERS

I’ve had my car loan with BBVA since 2014, Never once have been late on a payment and pay $2 extra every month since then. I called in to ask what the pay off amount was, coming to find out …1. they stated the coupon book we receive is not accurate so never rely on that book. 2. my term was extended due to interest- not what I signed when I purchased the vehicle. 3. Calling in to pay off my vehicle is $16 difference than the actual amount left on my balance- due to interest that builds up on a daily basis. Their moto– ” No Prepayment penalties make paying off your car faster and easier than ever” “Make buying you a car affordable and hassle-free” —I will not purchase another vehicle with them and will share my experience with all that I can.

I have been a customer with BBVA for many years. I called 1-800-266-7277 once I got a agent which was Abel in Central America. When I requested to have someone in the States he flat out refused to transfer me. He then began to talk down to me. It took me 15 minutes of my time to get him to transfer me to a US rep. Which was supposedly a banker at a local branch named by Rashad. Once he got on the line he flat out refused to help me with my issue. He referred me to the website. I told him. I couldn’t find the link for what I needed that’s why I called. He still refused to help me! I wasted my time dealing with incompetent employees and still didn’t get my issue resolved. Worse customer service ever!

Made a payment on BBVA CC for $53.56…they took $853.56 out of my account & when confronted about this…I was told 2 days to pull phone call & then they would mail me a check…I advised it took less than 24 hrs to take the money from my account & should not take any more than 24 hrs to put it back…currently sent to corporate & up to 48 hrs for someone to call me back…I currently still waiting…as soon as this is taken care of…I will terminate an dealings with this company…advise to give you RUN the other direction

very much so I AM going to sue the building from under them

PLEASE DO NOT DEAL WITH BBVA!!!…THEY DO NOT HAVE A CLUE…THIEVES!!!!!

There is no reason to try to call there Mid-Town branch as like other numbers that they post they never answer there phone. I am finding more and more that this bank could care less about the customer. Like I said before Wells Fargo is bad but this bank is the worst ever. Time to start looking for another bank. One that cares about there customers, if you can find one that is. If you are thinking of opening an account with them run run like you have never done before and use another bank.

I have sent in deposits as there is no branch where I am at out of three deposits sent in to them only one has been deposited with out a problem. The first I had to contact the President of the banks office for them to find the deposit as the department that takes care that could not find it. Fact is it was there but because they did not know what to do with it, it was just sitting there. I had put the account number on the back of the check. The second went thru with no problem. This last one according to the Post Office has been dropped off to the bank address that they tell you to send it too. But they have still not made the deposit to our account. This is shabby service, but then when you call them they never seem to know what they are doing when you ask for help.

For this bank to be so big they have the worst service of any bank I have banked with. Even Wells Fargo is not as bad as they are.

I have sent in deposits as there is no branch where I am at out of three deposits sent in to them only one has been deposited with out a problem. The first I had to contact the President of the banks office for them to find the deposit as the department that takes care that could not find it. Fact is it was there but because they did not know what to do with it, it was just sitting there. I had put the account number on the back of the check. The second went thru with no problem. This last one according to the Post Office has been dropped off to the bank address that they tell you to send it too. But they have still not made the deposit to our account. This is shabby service, but then when you call them they never seem to know what they are doing when you ask for help.

For this bank to be so big they have the worst service of any bank I have banked with. Even Wells Fargo is not as bad as they are.

I have been calling BBVA Compass Bank customer service an entire week and not one individual were willing or wanting to assists me with the problem I needs assistance with.They ask me all these question numerous time and still did want to help. Some either transferred me, had me on hold , gave me incorrect information or gave me a total different number to call. When I call I got a voice mail. I left all the information that were requested and haven’t received a call back yet. I was put on hold almost and hour today and someone pick the phone up and hung up in my face. This is very disturbing and unprofessional , and unfair that the individuals behind the phones would treat a customer as such.

I called the customer service number to inquire why was a 96 dollar interest charge placed on my account after I paid the balance in full. I initially spoke with the customer service center who transferred me to the credit card department. A guy name Alex answered the phone he asked me for my account number I informed him I was driving and if we could verify my account another way. He asked for my social and I gave him social. So then he said we need to verify the account, he asked me when I opened the account I told him approximately 2-3 years ago do not know the exact dated. He asked me the credit limit and I verified it. He then asked me for the amount of the last 2 payments I gave him approximate numbers but was able to tell him the exact amount of the interest charge. He then stated he needs to send a code to my cell phone because the information I provided him was not enough. I then asked Alex did I not tell you I was driving so texting and driving is illegal and I will not be checking my phone while I am driving so what’s another way to verify the account. He then told me that’s the only way. I explain to him every time when I call in through the mobile app it verifies who I am. I then asked to speak with a manager. She asked me the same questions I explained to her I do not know the exact year I opened up the account nor the exact payments made. I told them the day the payments posted which is 2 and then the 96 dollars of interest hit afterwards. The manager again told me its no way to verify my account with out a text message. I have also placed a password on my account so every time I call into customer service we verify social date of birth and password and keep it moving. I really do not appreciated being asked twice to look at my phone while driving and I also explained that I was trying to get this matter taken care of on my lunch break. Texting and driving hear in Dallas TX is illegal.

your company sucks by shutting people account down without explanation!!!!!