Where is Avis Rent A Car Corporate office Headquarters

Hello I need a corporate sales manager in the Washington DC area

We were supposed to get a Toyota RAV4 or a Ford Escape but instead we were given a Chevy Trax when we landed in Greenville, SC on September 15th in the evening.
The 2 agents were indignant and told us that our choices were to take the vehicle or find another Avis who could swap out the car. The vehicle reeked of something musty and upon further inspection in the daytime the next morning, discovered what appeared to be mold on the floor in the back along with a powdery substance on the passenger seat in front. There were numerous dents and dings and a big “X” to indicate a large dent on the quarter panel on the driver’s side.
We returned the car early in Atlanta and the gentleman working at Customer Service was surprised that the 2 agents in Greenville would allow the car to leave the lot. Avis will only offer a day off of the price of the rental which we were overcharged for in the first place. We declined and told a Customer Service Manager that if my husband who has health problems to begin with has issues due to unsanitary conditions, Avis would be held responsible.

I would like to describe my experience with the AVIS car renter counter representative by the name of Lien at the Seattle Tacoma International Airport in Washington. I had booked my AVIS car rental on Priceline and paid for the car rental and the extra rental insurance from 7/19/2023 to 7/23/2023. At the counter Lien told me I was getting a Volkswagen Beetle and that was what I booked. She said if I wanted an upgrade it would cost an additional $20.00 dollars a day. My sister that was with me at the time was questioning if Volkswagen still manufacture the VW Beetles and Lien ignored her. I said No to the upgrade. Then Lien said that the rental insurance doesn’t cover liability and it would cost me another $10.00 days for the coverage. I didn’t understand because I paid for the extra car rental insurance plus I told her I have my own personal insurance. She was annoyed because I wouldn’t take the extra’s. Then when I went down to the parking garage to pickup the rental car it was a Kia not a Beetle. To top it off another customer was putting her belongings into that vehicle. Upset that one thing after another was happening to this rental which should have been a simple process only made it difficult by Lien. I went to the AVIS counter in the garage and spoken to AVIS customer service representative Abdellaziz. I told him of my experience I had at the customer service counter with Lien. He knew who I was talking about before I mentioned her name. This wasn’t the only complaint Abdellaziz had to received concerning Lien. Abdellaziz was very apologetic for my horrible experience with Lien and provided a different car. Abdellaziz has great customer service skills and knows customers come first the way it should be. Abdellaziz handled the situation with professionalism. Hopefully this matter with Lien will be looked into.

If I had seen this section of comments, I would not have made the same mistake an rented from Avis. We rented three different cars, in three different cities, in one day. First car fron Houston Airport, a Nissan Rogue. While traveling the car started to shake. The shaking never stopped. We clled Avis and was told to stop in Dallas and get another SUV. Went to two locations in Dallas before we could get a SUV. Left Dallas and about 30 minutes on the road a loud humming type sound started. It got louder, so we thought it must be the tires. Reaching our destination in Oklahoma, we saw that the back tire was bald (tire thread showing). This could have blowed out and flipped the car, posibably killing all. Called Avis, had to drve another hour to get another SUV. We changed the tire. Had to drive an hour out of the way to get aanothe SUV. THREE CARS IN ONE DAY….TWO WITH 63,000 PLUS MILES EACH….TWO WITH WORN OUT TIRES, WHITE THREAD SHOWING ON THE INSIDE OF THE TIRES. AVIS HAS NOT EVEN APOLOGIZED. NEVER WILL I USE AVIS AGAIN.

I wish I could put pictures on this post. One tire completely different color from the other 3. A tire they claimed I broke. NO way. Scam. Flamingo airport BONAIRE

Customer Service Issue

I returned my car on Monday 11/7/22 at the Orlando Airport 7am. I have not received my receipt. This was a government rental with FEMA. I keep calling trying to contact the operations manager at MCO airport with no success. The car rental has not been closed.

I have been treated poorly by CS after noticing a billing error that just doesn’t make any logical sense other the appearance of a upsell of a service disabled veteran. To the point I’ve required to ask NFCU to conduct an fraud claim. I reached out on Social Media as well.

At the age of 63, I have had the WORST experience with Avis than I have ever had with any other company in my entire life! We rented a car in Atlanta on 9/26/22 while in Atlanta for a family reunion. My husband inadvertently left the rental car keys in another relative’s Avis car rental who had a early flight out on 9/26/22 while we had a late evening flight out. We didn’t realize that rental car keys were in the relatives rental car until long after their flight had left. After getting absolutely no advice from Avis Customer Service on what to do, was even told by one representative that she didn’t know how to handle the situation, we decided to head to the Airport where we rented the car. My husband waited one hour in the regular Avis rental line, I went to Avis Preferred line on 9/26/22 with my wait time being equally long. Unfortunately by time we were able to talk with an agent, the other vehicle had been rented. We were told that we would have to use Avis Emergency Roadside Assistance to retrieve our rental car and they would look for the keys. Here we are a FULL TWO WEEKS later, having returned home to another state, talked to probably 20 people at Avis, all of whom state they are escalating our case, and/or transferring and bouncing us around to different groups and THE VEHICLE HAS STILL NOT BEEN RETRIEVED A FULL TWO PLUS WEEKS LATER! We are totally and completely FRUSTRATED!

I was scammed out My money using you all company name

I rented a car from Avis on 9/10 and returned it on 9/14 (2022). I was surprised to see a toll box attached to the windshield below the rear mirror on the passenger side (front seat). This box obstructed the view of both the driver and passenger. When we exited the Avis garage, I asked the check out person if the toll box could be moved to the lower (right) side of the windshield. He simply said “No”. California CVC 26708 clearly states this placement of this, and other objects, obstructs the view of the driver. Objects like this toll box are to be mounted (attached) to the lower corners of the windshield. I believe Avis might be legally responsible for traffic (driving) incidents because of this CVC violation. I have photos of the windshield and will send them if requested. I reported the above concerns to the SAN Avis return supervisor (did not get her name). She told me all of the toll boxes were attached the same way. She wrote down the CVC violation.

I have a dispute over a car rental reservation paid on line and then charged again at the store upon pick up. I immediately told the clerk to reimburse me for the charges and cancel the transaction. I did not leave the store with the car. My credit card company will be disputing this case. I was charged 264.63 on the phone for the reservation. At the store I was charged 464.63. A total of 729.26. I was supposed to be charged 250.00 for the holding fee not 464.63. The 464.63 was reversed to my credit card after I complained. But I still need to be reimbursed for the 264.63.

I am literally stuck in Pittsburgh due to the incompetent location I reserved my car at. I made and paid for a car to be picked up yesterday at 12pm. When I got to the location there was a sign on the door “left to get gas” so I waited the 15 mins for them to return. When she did, there was 2 people ahead of me and the woman spent 30 mins checking in 2 people. In my opinion, the woman must have left to smoke meth because she could barely keep her eyes open and seemed extremely out of it. Finally, 40 mins after getting there, she’s ready to check me in. Turns out, she was having trouble swiping my card, probably didn’t have the strength to swipe and says I can’t get the car that was already paid for. She said she could not enter the numbers manually and the place was out of 1979 so there was no technology to run the chip in the card. She also told me I had to cancel it myself to get a refund. So since it’s the weekend, I’m stuck in Pittsburgh until at least Monday, I had to find another hotel for the last 2 nights costing me $600 plus cabs back and forth and have commitments in New York that I’m not making, costing even more money because of some burnout who couldn’t function and do their job. But of course the company will do zero because by the looks of it, if they solved everyone’s problems who used this company, they’d be out of business but if this kind of service continues, it won’t be long till they are. Absolutely a disgrace considering I had and paid for a reservation. Disgrace, choosing me hundreds of unexpected dollars.

I have been trying to reach the Avis location at RDU international Airport for a week now and NO ONE will answer the phone there.I’ve called customer service which got me no where so today I tried calling corporate and again I’ve gotten to speak to NO ONE this is HORRIBLE customer service

Once in a while, I receive exceptional service and I think it’s important to salute the people who did well. On July 22, 2022, around 4 PM I rented a car at DTW. The staff at the Preferred Customer office was efficient, accommodating, and very nice. The person’s name I got was Brandee – the other woman working with her was just as good. I had to wait in the lobby for about 15 minutes so I saw both women interact with quite a few people and they were great with all of the customers – including the cranky ones.
After getting my car, I realized there was a problem with the truck size so I returned to the rental facility. I received immediate help from the people in the main office and my problem was resolved. The main office staff on July 21 in the morning were terrific too. Thank you.

This company is a joke. Reserved and pre-paid for a premium SUV one month in advance. Rented the vehicle for our family vacation so we could all ride together and be more comfortable. One day before pickup we were called and advised that this vehicle has a recall. We were offered a smaller SUV with only $100 discount or they could check at another location to see if a similar vehicle was available, but we would have to go there to pick it up. We asked them how long did they know that it would not be available and they said they knew it for awhile. To me the correct way to handle – the availability of another vehicle
should have already been known before that call was placed to us, and brought to our current pick-up location. Then we’re good that since we pre-paid, they could not refund us and have us a number to call. So now taking 2 of our own vehicles.

Payroll

Reserved a vehicle was first given a smoking vehicle, then downgraded my vehicle. Charge on Credit Card was $574 when my reservation was for $418. Returned car early and was told by agent returned a day late…2nd time I’ve had issues with Avis!! Horrible!! Would not recommend and will leave bad reviews for this shady company!!

I was there for 3 hours
Reserved a 7 seats suv they keeped giving me a 6 seat suv
In LA airport it will be the last time I rent from Avis. Had my older parents exhausted from the trip. Was there for 3 hours there is just no excuse for the wait time. I travel often and rent cars never had that happen before. They didn’t do anything to make right.

I rented a car and due to an accident the car was towed and I was unable to retrieve my belongings. I visited the tow company to retrieve my items left in the car and was not allowed due to it belonging to a rental car company. Absolutely no cooperation from either establishment. I waited for the car to return back to Avis’s possession and reached out multiple times to get assistance with retrieving my items. Finally after visiting the location I rented from I was told no items were in the car. I was sent through many hoops and decided to file a police report, luckily they had inventory list and was able to check camera footage from the time the car reached the tow lot and leaving. Nobody entered the car which means someone from AVIS removed my belongings. I had items in the car that are worth upwards $3,000. Alot of correspondence has been via email and ironically the email manager Tyron Grant uses is undeliverable. I will be filing a police report against AVIs and reaching out to Mr. DeShon (CEO), Mr. Wyshner (CFO) and Mr. Nelson (COO). This company is unreliable; irresponsible and unprofessional. i was told if you leave things in the car NO ONE will reach out to you to tell you to come get your things. Ignorant!

Ashford condado at San Juan pr information incorrect they explain that only 200 was in my account as gold and I had a hold of 273.44 no one knows what happen

I have had it with Avis after being a loyal customer for 10 years. I’ve spent no less than 4 hours on the phone with your team to try and get a few simple things done. 1) I was given a filthy car on half full last. 2) I was told I could have that rental added to my preferred account on 3 separate occasions-still not done. 3) I filled out a lost and found claim and have heard nothing at all…went to the store to try and resolve the issue and was met with no help at all. 4) I was told after reporting problem 1 and 2 to a supervisor that I was receive a $50 discount on nothing had happened.

I was overcharged by $236 and customer service wants to hang up on me after holding for over 1 hour. This has happened 3 times. I did get a hold of someone and they want me to provide a boarding pass from the airline. My boarding pass was on their app and they say they can not provide it to me. Why am I jumping through hoops because someone did not do their job and check in my rental.

Hello I am a small business owner I rented a car for less than 24 hours was charged 152.00 called and complained was told I would receive a 77.00 refund but when I received my card card statement I was charged 152.. so I call customer service back at that time was told I would be receiving 66.00 dollars …I ask why was I shorted 11.00 was told because of tax why should I be penalize with tax……..I want to keep doing business with you but what can you do to compensate me

We rented a car from AVIS AT SALT LAKE CITY AIRPORT on 3/10/2022 and dropped the car back off at 10:00 in the morning on 3/14/2022. We realized a few hours later that we had left an apple watch in the car. Luckily our flight hadn’t left so we returned to Avis to have them check the lost and found. They told us that they couldn’t and that we would have to go online and fill out the online form for the item. I proceeded to plead my case stating we live in Missouri and it would be hard to return and pick up the watch and if they could just look it would be so kind. They said it was against policy. So I did as asked and filled out the lost report the same day. I started checking the website daily. The item appeared on the website on March 18th (four short days after I reported it lost). I have contacted Avis over 25 times and either got hung up on, transferred and then disconnected, told that since I have not received an email or a phone call with a reference number stating they have found it only Salt Lake City Airport can help. The central call center has supposedly escalated my call to the manager over the SLC airport with no response. I have called Salt Lake at all different times of the day and night to no avail. Their voicemail box is full. I normally do not post on social media but I am out of options because AVIS only holds your items for 30 days and then donates them. I assume that means giving the items to loved ones. Anyone out there that can help would be great. If you can get me in touch with a corporate manager that would be wonderful.

Been waiting in line for over a hour 4 employees at desk two working Orlando airport and customer service reps were not customers friendly

I also have the same issue where I had a serious safety concern with the car I rented and am trying to reach anyone with authority within Avis headquarters. I have sent numerous e-mails to the custserv@avis.com email address and have not received one response. Today is 3/24/22 and I’ve been working this for weeks.

Kinda curious as to the fact ur company directory can’t find an extension for the CEO,CFO,or COO?? I need to speak directly to an individual in corporate or at the least a general manager. I have been trying to contact someone for over 2 weeks now. I have a case that is not being handled professionally at ALL. And I’m done being cordial. I need a call back and i would appreciate it being in a timely manner. My number is 2254493580.My name is Angela

Hello
My name is Nina, an ordinary person.
I feel I want to make a difference for the Ukrainian people, those who are fleeing war.

I do not know anyone else I can turn to. What wants to help on the spot and give families a chance to fly awfulness.
But then we do not have the opportunity to without help. Help from someone who can help us.
With two cars, we can help families further.
Do you have the opportunity to help us help them?

Have a great day / Nina Boss