Where is Autozone Corporate office Headquarters

I have a complaint about one of your stores

Dear Sirs: I am a Titusville resident having used your Cheney Highway store @1870 Cheney Highway Titusville Fl 32780 -My Service center is “ Bill’s Motor works” @2459 Cheney Highway Titusville Fl 32780
( which is a Commercial account of your store aforementioned -this past year i had my Altima fully serviced
by “Bill’s Motor works” with many of the products coming from your store @ the Cheny Highway branch- amongst the items replaced at that time was a fuel pump ( I do not know brand or make) since i did not make the purchase directly but rather thru my service center- I paid for all of these parts as well as the fuel
pump, the pump quit working last week and was replaced thru the efforts of Bill who put in for the warranty
However , I now find myself in somewhat of a dilemma, as the wholesaler is the actual proximate responsible party ( who no doubt has cross agreements with the manufacturer) i paid now TWICE the price
to have this pump replaced as the initial cost of labor was paid 2x’s- it amounted to 125.00 usd–I would expect the retailer, who has a good name in the business to make good this loss, as your company has recourse with the wholesaler , who likewise has recourse with the manufacturer- Isn/’t it time that Auto Zone stepped up to the bar and help make this loss good-?- Why should the consumer of your product “ take the hit”?–Remember without the consumer there is no business– We are the economics of any business–
I believe my argument has legal precedent, and as such would give your company’s purchase department
cause to “ do the right thing”–You can always tell me to “ go pound sand” however, my nature is not to lie
down and roll over”. RE part # DFG0501–FUEL PUMP LABOR COST WAS 125.00. USD
Respectfully Requested :
Milton Farrow
4430 Elliot Ave
Titusville Fl 32780

please have the ne director call me. i forgot her name. denis 781 771 3564

One of your stores broke my windshield almost 2 months ago can’t get them to fix it that is what you call customer service?

It’s pretty bad when a company wants you to drive in town to pay for a 16 dollar Part so they can order it and have you drive back in town to pick up the Part when it comes in. Really really bad service and business practice.

I am a CSM (Commercial Specialist Manager) There is evidently no recourse for putting in a complaint on your district manager. He has been putting fake names in on our schedule for months to make it appear we have a full schedule of people.We actually only have 7 people working. It’s been like this since August 30th. Before we had 10. He will not send help to our store unless it’s an absolute emergency. Yet, we have to send 1 or more to other stores to help them. Our SM has been forced to do multiple open to closes, they will not give him an assistant manager. I work 42 to 56 hrs a week. Im supposed to be taking commercial calls and selling, but I’m in a car delivering because we only have 1 driver. Something that has been brought to the attention of our TSM multiple times. Multiple calls were made over being understaffed. We were told to tough it out. Multiple calls were made to help line to fix computer and device and or programming issues. Nothing has ever been done. The commercial manager was also reported for various things. Nothing happened.

Bad warranty on battery 3 . Months because it was under 100 Walmart gives you a 1 year ? SERIOUSLY

It seems people only want to speak out when they are unhappy with a company or anything. I would like to let you know you have one of the finest stores in a small town in Bonner Springs Kansas. Every person working at that store I have come in contact with are the most helpful, friendly and knowledgeable people.
I will drive by Oriley to go to your store in Bonner. I also think you should let them know that their attitude and experience does not go unnoticed. They are great people and as far as I can see they treat everyone the same no matter what race,color, gender that comes in.
Please just tell them thanks for me please.

My wife went to the AutoZone on Park square Woonsocket bought headlights for her 2018 Mitsubishi and they refuse to come out and install them for her I’ve always gone there and they’ve always come out and installed my headlights My wiper blades and I’m not very happy I like to know why they didn’t do that for her

30 years experience and I turned down part time job !!!
$ 15.50 per hr for 30+ years of experience and customer service !
What an INSULT !!! JUST REMEMBER WHEN YOU GO THERE AND GET THE RUDE TREATMENT BESIDES THE WRONG PART FROM A COUNTER PERSON THAT HAS NO CLUE .

Who does the buying for your stores? I was told that you are looking to buy in
Jersey Shore PA. 17740 site size 15,520 sq, ft, building size 4,330 sq, ft, good
parking lot. on the main drag. Text or call Bob at 570-777-0990
Thanks for your time.

Update—-Update—-10/4 at 7:11pm and 910 pm called about 2013 Mazda 3 coil boots. Name was paul I believe. Rude pushing off phone and because he couldnt find the part, which other autozone had no problem and told me y’all had one in stock, assumed I was finish and started to hang up. I stated I’m not finished and he put me on hold. Came back into the phone and stated he was going to see if they had it in stock. Came back in said y’all did and said I could pick it up. When my husband went in and pick it up he told my husband that I was rude and to make sure I have a great night. Feeling rushed and knowing that the parts was available is not any kind of customer service this man should be handling or if he can handle it. Plan on returning to this because of convenience, but some attitude adjustments of this employee should be addressed.

I had my son buy a battery and an alternator to fix my car. Your store on 10705 Beamer road in Houston Texas sold him a battery that was not the appropriate battery for my car. Which is caused 3 weeks of unsafe driving or no driving at all. Had your employees sold me the correct battery I could have gotten back to work and made money. Now because or your employee’s I have lost money and time.

Store number 2027 2400 Virginia avenue Collinsville, Virginia 24078 phone 276-647-1626.
Went in and ordered a part … hasn’t showed up in days so I went back. Requested a refund. The associate Walter said no problem. We have over 6,000 stores giving you a little money back easy. He actually gave me back more than I paid so I wonder how AutoZone makes profit?

Is it customary for an employee to walk away form a customer that states he has a question? and while that same customer is being helped and checked out by another employee the employee walks by singing along with the music being played and shacking her body parts and acting like she is better than everyone. Happened at North Richmond Street store in Appleton Wisconsin to me.

WHY IS THE STORE PHONE IN UNION CITY CA ON ANSWERING MACHINE ALL DAY LONG ?
SUNDAY JULY 31

I apologize the comment that I left is for advanced AutoZone not AutoZone. I was not able to delete the comment when I found out the difference.

On July 26th 2022 I fell as I was about to open the door to the AutoZone located in south Milwaukee WI because the sidewalk is not straight it is uneven and I landed on my knee and it gashed it open really bad. It was bleeding down my leg and I asked the customer service guy for a paper towel because I had just fallen and it hurts. He didn’t say anything walked in the back and came back with a small bandaid. I had told him that I needed my check engine code read so he grabbed the machine after handing the bandaid to me and didn’t say anything else and walked outside to my truck. I followed and tried to show him the sidewalk but he didn’t want to look at it and he just hooked up the reader. Did the code and told me to take a picture and look up what it means and told me to have a good day. He didn’t fill out an accident report, he didn’t tell a manager, he didn’t ask me if I was okay, he didn’t even ask me if I needed to sit down. He never brought me the paper towel so I had blood flowing down my leg and he only handed me a small bandaid. In the following day my back has started to hurt really bad to the point that I am off work tomorrow so I will be going to urgent care. I would like someone to contact me because I don’t feel like he handled the situation the correct way.

Your answering service keeps hanging up on me. I’m trying to contact your main corporate office.

Autozone do not work on car’s. They are in business to sale part’s. I was looking at a lot of your complaints. Some are legit and some is a misunderstanding of Autozone’s policy. Autozone will help any one with a legitiment problem. I’m not saying that every staff member is trained correctly but the right person in that store will make any problem you have go away. Don’t give up, when you give up, you lose money and they walk away scott free. I’m not an autozone employee, I’m one of there commercial costomer in Atlanta, Ga. I hope was able to help some one..

I wonder why the store in yauco Puerto Rico they never answer The phone. I try to get in touch with the store but they’re not answering the phone.never please take mater on THIS problem thanks

All your stores seem to sell american-made cars you don’t sell any parts for foreign cars why is that

On 7/1/2022, 09:30, I was on my way to see my patient for an 11:00 visit but I changed my route and went straight to autozone (22203 Barton Rd, Grand Terrace, CA 92313) because I thought I was out of transmission oil because the 2016 Ford Flex was shifting gears slow, jerking and rough. Alberto asked how may he help, I explained my thoughts. He came out, looked and tried to open the keyless door—key didn’t work, he opened the case gave me the actual key to open the door. That work but did not start the car. I went in told him the car still won’t start, he tested it and stated that the battery was dead–he gave a booster which did start the engine. So I said Thanks soooo much but I wasn’t able to shift into reverse. Oh NO! wth is going on? He came out again #3 told me the car needed to be reset-?????? IDK but I did have a code from dealer and I have been on the road ever since. Thank you Alberto, I hope Autozone appreciates your kindness and knowledge.

Hi I have a complaint. I shop at a AutoZone by me in Las Vegas NV the other night June 1st 2022. I went into the store to order a specific part for my car. Upon ordering just that part for the car. I shop for all the other parts and supplies for my car. Upon checking out cause I was using my charge card I kept on asking and questioning if the specific part was there in that order that was being rung up. They told me that it was there to be rest assured. To call back on Friday June 04 2022 it would be in. I call back yesterday on June 03 2022 and they told me that they have no recognition of who I am. And what part I was talking about. To call back tomorrow which is today June 4 the 2022 when I call back I find out that the part that I had been supposed to be waiting on is not even ordered. How unprofessional is that. Not even a apology for the lack of customer service, nothing. I would like to know how to contact someone in regards to ordering this part for my car please. Thank You!

You guys sick. I went to the spring valley location and that big Mexican female moron did not know what she was doing. I’ve complained several times in the past. I’m surprised that you are still in business. I bought a full time up shopping and that nitch shorted me a rotor

Ordered a part and was told it would be here at the Beckley road store at 10 am and wasn’t again it was ordered and supposed to be there at 2 and wasn’t! $10 in gas and 4 hours of my day and money wasted and now waiting another half hour to get my money back! John Peacock ordered the part and didn’t do it right and now he doesn’t even know how to give me my money back! I won’t waste another dime at AutoZone!

May 12, 2022 in the Hanford, CA Auto Zone Manager in charge Jorge Sanchez went above and beyond to help my friend with her car battery!!! She wasn’t having a good day and to then have car troubles put her in a poor state of mind. We were so extremely grateful for the excellent service Jorge Sanchez rendered!!!
Thank you again!!!

Your ghetto, loud blasting music really puts a damper on my purchasing power while being in there. Stores lookout of sight out of mind. Will not stop here again. Your inventory and customer service going down hill really fast!!!!! Good luck with that one, Sir. Loc: corner ofgolf links and kolb, Tucson AZ.

The workers at Inman SC do not put shirt tails in to look professional. They are rude and act like they don’t want to help people

I was accused of stealing at your store I opened my purse and let them look in there was nothing your manager gave me 50% off you fired your employee I’m asking not to press charges how do you plan on compensating me for this this was devastating

Wow, just read most of the reviews as most of you can see William C Rhodes III, William T. Giles, and Philip B Daniels all big wheels at AutoZone have the same poor attitude as most of their employees and store managers do. Not one of them read any of these postings, went to the AutoZone in Kissimmee always call to make sure one person is there before I go Dan went a couple of times Dan was not there, approached the counter asked for a part, 1st words wherein Spanish man could not even speak English asked for the manager person next to him said he was the new manager that is when I just walked out. America has gone to hell, and these corporations’ CEOs could care less all they look at is the money that everyone buys from them, you are no more a person but a $$$$ sign, so what are we to do, stop doing business with them.

Auto Zone is also one of the biggest employee discrimination their stores now hold the most Spanish speaking employees while pushing out anyone who is not Spanish, this is downright discrimination and you call this an American store made right in the United States, will it has turned into Spanish only employment while pushing good hard working other races mainly done by the majority of Spanish managers, you call the store it’s no longer in English, you go to store its no longer English. But look who is the CEO William C Rhodes who properly only speaks English what wrong with this picture. You also go to Advance Auto same thing it’s truly sad and now where do I go now and once you get someone who is good at what they do, and then find out they left all because they are not promoting these outstanding employees mainly who are either Caucasians or African American they know their car parts while you deal with these Spanish kids who don’t know dilly crap net alone know how to even speak English. Sad State of affairs and sad to see this happing in Auto Zone. Can someone please tell me where I can go where people are speaking English these days, it’s very frustrating! And am really sad for those who have to put up with this as an employee.

Deceptive marketing and product description regarding price and quantity.

Today I went to auto zone on Boston street in Lynn Ma. To buy break pads and rotors for my husbands truck! After spending over $250.00 I asked the young man if he could carry them out for me. I have a cyst in my spinal column which causes horrific sciatic pain! The young man that took my money looked at me like I had 3 heads!! Then another employee jumped from behind the counter and said I will mam’. His name was Michael! What a great guy and great employee. Thank you Micheal I couldn’t have carried those heavy plates out to my truck!

Braxton in Bloomington, Ind. Made My Day! This young man went above and beyond to take care of me! He not only helped me with my issue, but fixed something else for me as well. He turned my day completely around! This kind of service just isn’t seen anymore! I will continue to drive an hour to this store just to give him my business! Thank you, Braxton!!!

The absolute worst, rasist manager I have ever come across, Isabella street, Springfield Ohio.manager used racial slurs,mf nigga etc.And he was totally wrong.said that we didn’t buy the battery from there and then found that we had.kept going on,on CAME outside ranting, threatened hurt,in front of two other employees, please remove this person.not good for your business or people of color.please address this immediately.MR.Daniel 1-216-215-5929

Hello, I work at AutoZone, and just wanted to look up the ADA Act upon being hired, or working with AutoZone. I am being Targeted at Work, and constantly being purposely aggravated, and I have a disability, and my peers know it. I need my job for now, and they are doing everything they can to make it uncomfortable for me. Plz Help

I received a text on my Phone (margaretryes1994@gmail)offering me $$ to have an AutoZone ad on my car for $/wk, my question is it Legit or a Scam? Please respond. Thank you, L. Girelli

Just sayin for a freind your Canton ohio management sucks

On Nov 6 2018 I bought a battery for my Honda CRV, on February 7 I took the battery to Autozone near my house (Florence and Normandie, LA CA) because my car did not start, it should be said that when I bought the battery they told me that It had a 5-year warranty, and when they tested it they found that it was damaged. but when checking the system they found that it was purchased on 6/11/2018 and that the warranty ended on 5/11/23, however they could not change it because the Autozone policies had changed and that all the batteries only covered 3 years of guarantee and that for the remaining 2 years they gave me a credit of 85.41. That really doesn’t seem right to me because I wasn’t told anything at the time I bought it and if they are going to change the policies, it is one of the new ones that they sell after that decision and they must, they have to respect the guarantees of the others. I called customer service (1800 288 6966) they gave me another number to speak to the district manager call 2/11/2022 today is 2/16/2022 and I am waiting for a call back.

Do not go to the Georgetown,Ky location. I went in for a simple spark plug for my 04 F150. Pretty simple request. I was in a rush but 1 spark plug is easy. I’m greeted by a delivery driver. He proceeds to help me. I ask for spark plug. Delivery driver is in a very good mood and has a bubbly and giggly attitude. Kinda annoying but hey it’s nice out and it’s ok, highly annoying but ok. I ask tell him I need 1 spark plug. Needless to say after 10 minutes later I walked out of the store without the spark plug. Driver had it in hand but 3 different cash registers later I had to get out of there before I lost it on him. I was the only one in there and it wasn’t busy.

you have an employee in your derry nh store that needs some customer service training
she acted like she really didnt want to help me really bad attitude

Do not buy anything from Autozone, they sale parts that are not good quality.
I have gone through 3 sets of struts in a year and half.
I just returned set of Brake rotors that lasted a month because they were warped.

I had an issue with my battery. The battery was in my vehicle for a 1year and half and it wasn’t starting my vehicle because it constantly needed to be jump started. I return to the store to replace it and I was charge $157 for a new battery which the on that was in my vehicle was still under warranty. I was that new battery I purchase doesn’t have a warranty and that is not fair if the battery that I replace still had warranty. Im not a satisfied costumer at this time.

I live in Niagara Falls NY. I was having an issue with a car battery that was just over a year old (still under warranty) the autozone closest to my house told me that nobody could help me change my battery due to them being Short staffed, and I should bring my car to the autozone 2 miles away.. so I did that. at the second location on niagara falls blvd. I was told that they couldn’t change my battery because it was “a real pain in the butt” due to a bar that had to be un screwed.
is that thee policy? u offer free installation as long as its easy?? very disappointed in overall customer service!!

My wife and I pulled up to your store on Atlantic Blvd at 956 pm and store was closed. I tapped on glass and saw a brown haired guy in red shirt told me they closed. I said it’s not 9 and I need oil bad. Then a long dread head guy in gray shirt come from the back and told me no it’s closed. (at this time it’s now 859pm. The time he was sitting there arguing I could have ran and got our few quarts of oil and left very poor customer service.
her 2018 had leaked all the oil out of car from a recent oil change. We caught it and was just trying to get some oil so that we can fix it until tomorrow morning but instead we rode home with it Knocking all the way

Brake pads sorry in response to first comment

I bought life time warranty pairs and the store.i bought from no exchange them for would like a call back about my issue cause your.district manager not answering or responding toy calls

Wow!! I just read all of your COMPLAINTS AUTOZONE!! Do you really care???
My husband purchased a battery for my son a year and 1/2 ago for his car along with a 5 YEAR WARRANTY …. He went to start his car Sunday 12/26 /21 and it would not start my husband had to charge the battery after charging it he was able to start the car 30 minutes later the battery was dead again… he charged it again then was able to start the car …. Told him to take it back to your store in Springfield TN ON Memorial Blvd to get it swapped out the employee was unable to help him stated he would have to get his manager Stacy Niblettt …. He was completely rude and told him along with my husband that there was nothing wrong with the “alternator” because it was charging the battery my husband told him he knew that it was the battery that was bad not the alternator??? Told my husband he wasn’t going to talk to him anymore because he had a smart mouth due to the fact that my husband is a Certified BMW Technician and he was The Manager …. Handed the phone back to my son and said Certified Technician my ass
Then told him he would go ahead and give you the battery and then I’m done with you ! Told my son he wasn’t go to change the battery for him and when my son asked for a 10mm socket and 10mm wrench Stacy told him no and walked away.
I am so glad that this is the type of customer service you guys offer … we will not be back we will take our business to NAPPA as we we do have several vehicles and several projects!!
Being in a small town …. Word of mouth goes far!!

I live in Levittown Pennsylvania my battery was dying and they advertise free installation if purchase once i bought it they stated it would take over 30 minutes to install so i had to install it myself thats false advertising that should be advertised as well so i could have went somewhere else

This the last time I will ever buy anything from this company.. won’t keep their work went it comes to delivering one item…

Your company AUTOZONE in CT has been made aware of the charges and conviction regarding animal abuse resulting in death by Harlee Janiak and her husband Christopher Torres. The truth is that her husband beat the dog they named “zero” for the last time, only because it died, while their four children were watching from the kitchen window. It was brought to the attention of AUTOZONE, the Bristol store and corporate. It fell on deaf ears!!!! I tried to get your attention but got nowhere. I am going to publicly talk about this and let all social media know that you are doing nothing and you are pretending to know nothing. Will you have any customers who don’t care about animal abuse resulting in death? FYI: dig a little…not just CT,not the first suspicious animal death ,BUT the truth is that you were made aware, did nothing, and yet you rewarded her with a promotion and her own store!!!??!! I tried to bring your attention to this issue and got nowhere, SO…now I am going to publicly share this story with all animal activists organizations, pet shelters, animal abuse organizations, pet stores, so on and so on, including all inmates across the country focusing on CT about this information being ignored. How can you make it acceptable for you to employ an animal abuser/murderer? It is not a store that I or anyone else who knew about this would shop at. It sucks that you don’t care. But I think it would make a difference with everyone when I go to social media!

Your enfind ct store employees verbally attack my sister called her a bitch n a cunt this store sucks and i will never return

My car broke down yesterday in land o lakes Florida I was 0.4 miles from autozone. I called talked to Richie Montalvo, this gentleman when out of he’s way to deliver the parts I needed, and then after he got out of work called me to check if I was still stuck and I was, he got to me and helped me gave the car a boost. Awesome employee.

Went to get refund on life time warranty on front brake pads for my 2010 Nissan rogue. When I went for refund I was told warranty was for rear brake pads on computer. I’ve never had rear brakes worked on. I am in their system they have it wrong and I want my refund. I bought new front pads again last night. Please help. This is not right for their mistake.

Sikeston Missouri Autozone would not take back my battery because one of my sons friends went in got my battery back in April 2021 and he’s in prison and I don’t have his information in prison or at this branch so they refused to reimburse me or exchange my battery . For God’s sake it’s just a battery. And they wanted 9 kinds of information but main thing is they didn’t hesitate to take my $200 for my Diralast battery

i have a question im a little mad that my husband called them to order a part and said he would pay for it when he got there but they went ahead and took it off my bank card how do they know it was us call what if it was someone else calling and they took it off my account i dont undersatnd thats free parts for someone else i have my bank statements if ypu want to see them thats not right ill just go somewhere else and get my parts who gives them the priority to take out my account that mean ypu have all my bank info and thats not right either it was in moundsville wv

Hi i am auto zone customer i been having problems with getting parts they say they have only to find out they do not have it this happen more then once the store is 3296 bristol pa i think you need to get someone look in to this before i order any more parts from you thank you kenny from bowen automotive.

One of your stores put $1000 on a credit card for no reason. This is theft and embezzlement and is punishable by law. Lawyers will be called in the AM

They stole from me and tried to replace it with something faulty.. I took my battery brand new battery in to have it charged because I ran it down trying to start my car they lost it and replace it with a battery that will not hold a charge. When I returned that battery they told me I had to purchase another battery I want to know what is going to be done about the brand new battery I just purchased that they lost?

I have a problem with the service at one of your Auto Zones in Texas

My wife was sexually assaulted whe delivering parts for your company.
Good to know you don’t protect your employees
She will find employment elsewhere
Fuck you and your corporation

I am so disgusted. The district manager for the Bloomsburg PA store needs to go!! We are experiencing horrible flooding and he would not allow the store to close. 5″ and still falling!!! Now the manager can NOT GET HOME due to flooding will spend the night in his car (we did send him a pizza) The commercial manager CAN NOT GET HOME because both ways to her house is FLOODED!! Who needs car parts that badly that you could not take into consideration HUMAN LIVES!!!

Does AutoZone have a problem hire persobs with. A physical Disability I v been through hell since July 1 st now last step it seems you need my phsical social security card after .your Hunan Resources ask for a photo copy of drivers license ..you don’t have a problem hiring individuals with broken English with body ink ..nose piercing ..I 3anr a answers u said you need to run bac check how come after all interview on line and I person ..I can’t find my card moved it got lost when I moved ..isn’t it enough to run a background check .with out ss.card I can jump on a plane just with my driver’s license ..I’f it’s good enough for homeland Security ..then what’s the hold up ..some one is making jump thru hoops .so tell me is that company policy
.I’m waiting for a Response ..and this issues are done yet…you need to speak to your employees in human Resources

I have a 2014 F-150 Limited – 3.5L, V6 turbo charged with 116081 miles on it. I had the Timing set Part# 76269 AZ, timing cover gasket Part # TCS46182AZ, Intake manifold gasket MS19923AZ, water pump # US8916AZ, thermostat # 65590AZ, serpentine belt #4040371S AZ, ac belt 4060547AZ, thermostat gasket # 35934AZ, the cam gears were replaced and tensioners . The work was done by Foster Automotive in Monaca, PA on 03/01/2021 invoice #2418. I was traveling home from PA to Texas made it approx. 350 miles to Kentucky on 71 south going up hill motor died on 07/11/2021 had 118000 on motor. I thought for sure wasn’t going to get off highway also caused several accidents . I finally got truck towed to Ford dealership {Marshall Ford} in Carrollton, Kentucky. I stayed overnight until next morning to give info to Dealership. I traveled home to Texas with my rental. This is where Auto Zone Great Worry Free Warranty comes into play. I contacted my mechanic that done the original work on truck who gave the # 1-800217-8946 costumer service Provantage network on 07/13/2021 talked to Lewis let him know what happen to truck. he needed the original invoice from my Mechanic was sent right to him He Mr. Lewis verified the Dealership I had my truck towed to was under their preferred dealerships to do the work. THE MAIN REASON I AM WRITING THIS IS PROVANTAGE NETWORK IS A WARRANTY AUTO ZONE OWNS THAT SUPPOSED TO COVER FAILURE IF REASON FOUND WHY VEHICLE BREAKS DOWN WILL COVER PARTS & LABOR. The Dealership torn down my engine found the timing chain that was replaced only 2,000 miles ago failed a part# 76269AZ that’s covered under their warranty. When I finally got back in touch with MR Lewis at Provantage network after being treated VERY UNPROFFESIONAL by their staff never getting a Claim# I WAS CALLED ON 07/30/2021 by MR Lewis around 5:45 pm eastern time to let me know my claim was denied NEVER ONCE received email or letter stating why I was denied reimbursement for parts or labor. I have tried several times in email , Phone, also by Todd at dealership trying to contact them even sending them another breakdown of why it failed . Todd was told there isn’t any MR Lewis that works there. I going to pick my truck up on 08/09/2021 & pay for repairs ONCE again . I WILL NEVER BUY A SINGLE ITEM FROM AUTO ZONE OR DO BUSINESS WITH ANYONE THAT USES AUTO ZONE PARTS AGAIN!!!!!!

I have a 2014 F-150 Limited – 3.5L, V6 turbo charged with 116081 miles on it. I had the Timing set Part# 76269 AZ, timing cover gasket Part # TCS46182AZ, Intake manifold gasket MS19923AZ, water pump # US8916AZ, thermostat # 65590AZ, serpentine belt #4040371S AZ, ac belt 4060547AZ, thermostat gasket # 35934AZ, the cam gears were replaced and tensioners . The work was done by Foster Automotive in Monaca, PA on 03/01/2021 invoice #2418. I was traveling home from PA to Texas made it approx. 350 miles to Kentucky on 71 south going up hill motor died on 07/11/2021 had 118000 on motor. I thought for sure wasn’t going to get off highway also caused several accidents . I finally got truck towed to Ford dealership {Marshall Ford} in Carrollton, Kentucky. I stayed overnight until next morning to give info to Dealership. I traveled home to Texas with my rental. This is where Auto Zone Great Worry Free Warranty comes into play. I contacted my mechanic that done the original work on truck who gave the # 1-800217-8946 costumer service Provantage network on 07/13/2021 talked to Lewis let him know what happen to truck. he needed the original invoice from my Mechanic was sent right to him He Mr. Lewis verified the Dealership I had my truck towed to was under their preferred dealerships to do the work. THE MAIN REASON I AM WRITING THIS IS PROVANTAGE NETWORK IS A WARRANTY AUTO ZONE OWNS THAT SUPPOSED TO COVER FAILURE IF REASON FOUND WHY VEHICLE BREAKS DOWN WILL COVER PARTS & LABOR. The Dealership torn down my engine found the timing chain that was replaced only 2,000 miles ago failed a part# 76269AZ that’s covered under their warranty. When I finally got back in touch with MR Lewis at Provantage network after being treated VERY UNPROFFESIONAL by their staff never getting a Claim# I WAS CALLED ON 07/30/2021 by MR Lewis around 5:45 pm eastern time to let me know my claim was denied NEVER ONCE received email or letter stating why I was denied reimbursement for parts or labor. I have tried several times in email , Phone, also by Todd at dealership trying to contact them even sending them another breakdown of why it failed . Todd was told there isn’t any MR Lewis that works there. I going to pick my truck up on 08/09/2021 & pay for repairs ONCE again . I WILL NEVER BUY A SINGLE ITEM FROM AUTO ZONE OR DO BUSINESS WITH ANYONE THAT USES AUTO ZONE PARTS AGAIN!!!!!!

Auto Zone is becoming a joke. I use to buy all my parts there. The past five times of ordering parts from Auto Zone I have either recieved the wrong parts that were supposed to be ordered or recieved calls say the parts were in and in fact they only recieving partial order and told that the place from witch they were coming from hadn’t shipped them yet . And could be a couple more days to recieve them from that location. When in fact the parts were all worded from the same location. And was told they would all arrive at the same time . And then to get A bull shot attitude when I questioned the manager about it. That’s pretty piss poor service if you ask me and once the rest of my parts arrive from the Tumwater Washington location will never order through there again

I have a 2014 F-150 Limited – 3.5L, V6 turbo charged with 116081 miles on it. I had the Timing set Part# 76269 AZ, timing cover gasket Part # TCS46182AZ, Intake manifold gasket MS19923AZ, water pump # US8916AZ, thermostat # 65590AZ, serpentine belt #4040371S AZ, ac belt 4060547AZ, thermostat gasket # 35934AZ, the cam gears were replaced and tensioners . The work was done by Foster Automotive in Monaca, PA on 03/01/2021 invoice #2418. I was traveling home from PA to Texas made it approx. 350 miles to Kentucky on 71 south going up hill motor died on 07/11/2021 had 118000 on motor. I thought for sure wasn’t going to get off highway also caused several accidents . I finally got truck towed to Ford dealership {Marshall Ford} in Carrollton, Kentucky. I stayed overnight until next morning to give info to Dealership. I traveled home to Texas with my rental. This is where Auto Zone Great Worry Free Warranty comes into play. I contacted my mechanic that done the original work on truck who gave the # 1-800217-8946 costumer service Provantage network on 07/13/2021 talked to Lewis let him know what happen to truck. he needed the original invoice from my Mechanic was sent right to him He Mr. Lewis verified the Dealership I had my truck towed to was under their preferred dealerships to do the work. THE MAIN REASON I AM WRITING THIS IS PROVANTAGE NETWORK IS A WARRANTY AUTO ZONE OWNS THAT SUPPOSED TO COVER FAILURE IF REASON FOUND WHY VEHICLE BREAKS DOWN WILL COVER PARTS & LABOR. The Dealership torn down my engine found the timing chain that was replaced only 2,000 miles ago failed a part# 76269AZ that’s covered under their warranty. When I finally got back in touch with MR Lewis at Provantage network after being treated VERY UNPROFFESIONAL by their staff never getting a Claim# I WAS CALLED ON 07/30/2021 by MR Lewis around 5:45 pm eastern time to let me know my claim was denied NEVER ONCE received email or letter stating why I was denied reimbursement for parts or labor. I have tried several times in email , Phone, also by Todd at dealership trying to contact them even sending them another breakdown of why it failed . Todd was told there isn’t any MR Lewis that works there. I going to pick my truck up on 08/09/2021 & pay for repairs ONCE again . I WILL NEVER BUY A SINGLE ITEM FROM AUTO ZONE OR DO BUSINESS WITH ANYONE THAT USES AUTO ZONE PARTS AGAIN!!!!!!

Hello I was given ur email addy to contact u about a charge that was charged to my card ending in 3145 in ur Roy store a couple days ago. I have tried handling it with ur store but the manager that was so rude the other day when this happened called in sick yesterday and they said she would probably call in sick today as well and gave me someone elses name Lee to contact today but when I called today he was out as well so they gave me ur email addy to get this stuff figured out.
What happened is i got stranded in Clinton utah because my starter went out, so 7 had to call back home and have someone put money onto my card so I could get a new starter so I could get home and after a long couple mile walk I went into ur store a few days ago to get a starter and I was short four dollars so I told them I’d have to walk or catch a ride on the bus to get back to my ride 2.8 miles away so after talkin to the manager they decided they’d help me out since I was stranded and give me a 10% discount which I was grateful for, but where they had rang it on one register when they rang it up on the second till it declined the transaction three times so I checked my card balance and it was $0 so I told the cashier it had already taken my money off from the first transaction he went and got a manager which told me that it had cancelled out the purchase of the first transaction I showed her my bank statement showing her how it had taken it off my card and she argued with me when I told her it was pending because they had taken my money off my card because I know the process with my bank and how it works she was rude as hell. So I called my bank and there had not been no return or cancellation of the purchase on my banks side. She still argued with me and said it had been cancelled and it was up to my bank but on their end it had been cancelled. Told me it was pending because of the cancellation so there i was stuck leaving auto zone with no starter and broker then when I got there. So I walked back to my ride because she wouldnt help me figure it out just sayin it had been cancelled . So I spend another hot ass day and night in my ride waiting for my money to come back on my card The next day I check and it had been posted just as i told her it would do and sure as crap my money was taken out of my account and never put back on it. So i try calling them back to where I was hung up on the first time after waiting forever for ur manager to get onto the phone but it was hung up on the first time so I call back and wait another good 10-15 mins just to have the same kid get back on the phone and tell me theres no managers there until today and that I could call back and talk to a manager named Lee. So I called today there is no Lee and my money is still gone. So I want to know how am I gonna get my money back. I then had to call back home and have someone call and have to pay for a starter I already was charged for but never got.. my people called and they charged his card 180.?? Which with the discount according to what ur workers with the 10% discount it would be 166.?? So in the end my card was charged 176.00 I spent two nights in my ride when I already paid for the starter which they would not give me, then I had to have my family call and pay for it over the phone and they charged me full price after they said they’d give me a 10% discount. I have done business with ur company alot and I’m not satisfied at all on how ur manager treated me or the whole situation. So I want to know where I pick up my 176.00 I was charged for nothing. I have enclosed the bank statement from when they charged my card and a copy showing ur store has taken it off my card. U can call me at 4355497195 at ur soonest convienance to resolve this matter. Please and thank.
Ricki Hackford/Kris Lyman

I went to your store on Charleston Blvd. in Las Vegas this morning with my son. While I was in another isle your manager walked up to my son and said she saw him put something in his pocket on isle 6. I heard loud talking and when I got to the counter my son was emptying his pockets and taking off his jacket etc.
She said either give it back or leave the store. While he was showing her she was wrong another employee
said just leave its her store. My son said do you want me to empty my pockets or leave. I was appalled. I had a few things in my hand to buy, but, I still needed a code machine. I put my things on the counter and went straight to O’reillys on S Lamb. My total came to $316.03. You can take my name Barbara Jensen,
Steve Jensen, Jerry Jensen and Derek Bradshaw off your list because after how rude we were treated we will not give you any more of our business and we have bought from you since 1998. I have never stolen and neither has my son. Even after emptying his pockets we were still told to leave and there was no apologies. I am sure our business is not going to break you.
So please thank your manager for making me feel like a criminal and I will never enter your store again.

Barbara Jensen

2 different stores, and 4 trips. Bought 4-brake calibers,4-hoses,4-rotors,and all pads. Tore down wrong rotors back together back to store home replaced rear, cores back one store wouldn’t take back no receipt not in computer, went to the other gave core charges. Took front apart wrong brake pads, took and exchanged and 1-caliber had receipt not in computer contact me..