Where is Autonation Corporate office Headquarters
Autonation Headquarters Address and Contact
Autonation Headquarters Location & Directions
Autonation Headquarters Executive Team
|
Name |
Title |
|---|---|
|
Michael J. Jackson |
Chairman of the Board, CEO & President |
|
Cheryl Scully Miller |
Executive VP & CFO |
|
Lance Iserman |
Executive VP of Sales & COO |
About Autonation, History and Headquarters Information
History
Autonation was established in the year 1996. The company has been operational for around 23 years now. The founder of the company was H Wayne Huizenga. During that time, the founder of the company became chairman of the board of directors. During the year 1997, the company started acquiring various other companies like Spirit Rent-A-Car, National Car Rental, Value Rent-A-Car, etcetera. In the year 1998, the company launched its own first IPO or Initial Public Offering and became a public limited company. During the year 2006, more emphasis was given on luxurious cars orders like BMW and Lexus, and less on brands like Gord and General Motors. By the year 2011, the company sold over 8 million vehicles in the USA. As of the year 2017, 11 million vehicles are currently sold.
Headquarters Info
The headquarters of the company is based in 200 SW 1st Avenue. The place name is Fort Lauderdale, with the state name being Florida. The pin code of the area is 33301.
About
Autonation is an American company that focuses on establishing automotive retail chains all around the USA, in order to sell various domestic, imported and also luxury cars to its customers. The company has currently more than 371 stores established all over the USA. The current CEO, chairman and president of the company is Mike Jackson. As of the year 2017, the total revenue generated by the company was more than $21,500 million. It has its presence in 15 different USA states and also deals with 32 different car brands as well. The number of employees working at the company is more than 26,000.
Services
The primary services provided by Autonation is the selling and providing of new vehicles to the customers, from a choice of 32 different car brands. These car brands are either domestic companies or from abroad. You can get a budget as well as luxury cars as well. It also provides various services and products related to automobiles, including repair and maintenance services.,
Autonation Corporate Office Photos
I took my 2020 Honda Odyssey in for two service recalls. However, when I picked up my car, I encountered a problem with the sliding doors. They unexpectedly came open and would not shut properly. Despite this issue being unrelated to the initial recalls, the service center refused to take responsibility.
I can confirm that the sliding doors were not problematic when I brought the car in for service. In fact, the service technicians opened the sliding door and asked me to remove items from the backseat and back area as they needed access to perform the services from the back to the front. They even conducted a thorough video inspection of the entire car, including the opening of all doors.
During the visit, the service center informed me that I also needed an oil change and new clamps for the front end, costing a total of $1035. However, they later told me that they couldn’t perform the recall on my car that day because it had been upgraded to a handicap accessible vehicle. It is important to note that they were aware of this upgrade when I brought in my vehicle, and they kept my van for two days.
Regrettably, I had to drive home with the sliding doors open, continuously sliding back and forth, due to the service center’s refusal to address the issue promptly. Despite my frustrations and attempts to communicate my concerns, the general manager Ken declined to speak with me about the situation.
Please let me know if there is anything else I can assist you with.
Wish I would of read the reviews before doing business with this company….. I have never been treated so poorly by any business before this experience.
Reported to consumer office of your state
I trade in a car on October 2 they have not sent to bank yet pay off amount now I still pay for a car I do not own Autonation Toyota of Fort Myers
This company is what gives car dealerships their negative reputation. No one takes accountability. Stay away!
I purchased a 2019 Honda CR-V in May 2022. At the time of purchased, the passenger rear molding was gouged and the dealer kindley ordered and installed a new molding for me. Every time I took the the car in for an oil change, I advised them that the molding keeps popping out and needs to be popped back in. In September 2023, the piece went flying off my car and landed in the road. Thankfully it didn’t hit any other cars. I have been attempting for 3 weeks to get this fixed and the dealer refused to return my call. I opened a complaint and received a confirmation that they received my complaint and closed it with no resolution. I attempted calls to the Corporate office and they keep handing up on me. How do I get this issue resolved. Also, my daughter purchased a vehicle at the same location and they refuse to return her calls for warranty work. We need someone at Auto Nation to contact us
You can take warranty work to any Dealer that you choose. The manufacturer pays the dealer for repairs, so why keep fighting with your current one?
I bought a car at Autonation USA, Phoenix 30 days ago, and have still not driven it, as it is not road worthy.
I think their intended business plan its to be dishonest, disrespectful, and corporate apparently agrees with such actions. RUN FROM THE ENTIRE AUTONATION NETWORK.
I bought a 2017 Ford Edge on 12/30/2022 fro Autonation San Antonio. The next day it had to be towed back to the dealership because it would jerk and make a thud when changing gears. After a month they called to say my vehicle was ready and they delivered it to my house. 7 months later the car started doing the same thing. I called the dealership to find out how they fixed it the first time so I knew what to do to fix it. That’s when I found out it was never fixed. They just returned it because the problem quit. Had I known they didn’t repair it I would NEVER has kept the car because the problem was so severe. I would have used the 5 day guaranteed return. But now I need a new transmission that I can’t afford and the dealership has ignored my calls and e-mails. This was deception and my life is in turmoil having no transportation. I can not afford a new transmission. I should not have to be in this position had they just told me they didn’t fix the problem. This is unacceptable and cruel as my life is unmanageable without transportation. Screw with old ladies is not becoming of a reputable dealership
Autonation Ford in Westlake, Ohio, has the BEST collison center of any place I’ve dealt with. Matt was awesome from when I first brought vehicle in for estimate and throughout the entire process including completion. Not only was my F150 complete before estimated date, it looked showroom new. Matt also kept in constant contact during the process including handling the insurance company. I’m not sure anybody in management reads these comments but Matt should be commended as a true ambassador for Autonation
Auto nation ford is the most incompetent service center I’ve have spoken to 3 service advisor the manager and no one knows what they are doing Mt car has been in there care since July 2 and still nothing has been done.. I call and get hung up on or placed on hold and eventually get hung up on.. I’m about to call the news station help me howard
Bought 2019 MB GLS 450 April 26, 2023 from Autonation BMW of the Woodlands, as of August 16, have NOT received license plates. The “second “ temporary tag expires August 25I have filed complaint with TxMVD
I recommend 0 stars if possible, my issue started in October 2022, my car was in a accident, my insurance referred me to this particular dealership to repair my truck, everything was repair except the exhaust manifold leak, I was informed the part were ordered and once arrived DON will give me a call, I’ve made multiple calls left multiple emails, still haven’t heard from DON, I live 1 hour away and didn’t have the time to drive to the shop, 4 months later after numerous calls and voicemails I finally speak with DON, he advised me he will need to go to parts and verify if parts are in and he would call me back, hours passed no call back, next day I made multiple calls trying to reach DON and once again left multiple voicemails, finally July 8th 2023 I decided to drive to the dealership, remind you I’ve been calling since October 2022, I speak with a service advisor and was told the parts been here for months and they are full for the day and can’t take no repairs, I booked a appointment for the following week July 15th finally I see DON which is the most disrespectful no caring no customer service guy, tells me the repair man is out and I have to bring it back another day, I become upset and ask for a manager, the manger comes over and offer no help, I had to get a little irate for them to service me, finally they advised me they will have it taking care of within 2 and a half hours, 3 hours past of me waiting in the waiting room I asked DON what is the estimated time left for the repair, his direct words are, THEY FIXING IT and walks off aggressively, I had to ask for a manager again, he goes to check and they are just starting on my truck putting it on the lift, I’ve been here 3 hours already and they are just getting started saying the manifolds was hot they had to allow it to cool down, which the information was never explained now I have to wait another 2.5 hours, and DON and the manager was so uncaring, this has to be the worst experience I’ve ever had, I will never ever ever come back, and crazy thing I’ve bought 2 cars from AUTONATION, well they definitely lost me and my family as a customer.
I purchased 2023 Hyundai Santa Fe from AutoNation Hyundai in Valencia, California on May 26, 2023. The MSPR window sticker from the manufacturer included added features of Mud Guards, for an additional $120. AutoNation had an additional window sticker adding Splash Guards. I paid $595.00 for Splash Guards. When I went to have then installed at the dealership it turns out that Mud Guards are the same as Splash Guards. I am trying to get my $595 plus tax back from the dealership. I paid twice for the same product.
My name is Mark Carpenter, I purchased a 2913 Cadillac XTS from the Autonation Toyota in Fort Myers Florida. 3 days into owning the car I noticed the ac unit and stereo kept shutting down and the left headlight was not working. I took it back to the dealership who kept my car 2 days then called me and told me to come get it and take it to Cadillac and have it fixed. While at Valward Cadillac the service advisor showed me his computer with the previous owner with the same issues a month prior. They quoted him $1150 for the CUE control unit with $540 installation and $1950 for the headlight and $540 for installation. I have been trying to reach Brandon Welch at Autonation but everytime I call he has the receptionist come back to the phone and ask my name and won’t take my calls or return my calls. I believe a good reputable dealership should return this vehicle.
Would anyone in the comment section from the Houston area like to get together to bring this to the local news station or bring a class action suit against AutoNation for fraud.Please respond to stevenloper34@gmail.com
Thanks
My 19 yr old son purchased a vehicle from the Spring Tx location on 6-20-23 it was a Ford 150 4×4.The vehicle was provided with 3-4 pages of paperwork showing it was a CERTIFIED INSPECTED VEHICLE this was the reason for the purchase. We live approximately 2 hrs from the dealership prior to arriving home he started hearing a noise from the engine so I suggested we take the truck to the local Ford Dealership and have it checked out since we bought the extra BUMPER to BUMPER WARRANTY. We took the truck on 6-26-23 to the dealership only to find out that it has a MAJOR OIL LEAK-TURBOS are going out & it needs an alignment per the mechanic this was not a certified vehicle the oil leak was so bad it could not be missed. We contacted the warranty and it isn’t covered until 90 days after purchase but AutoNation Spring Tx dealership says they have warranty to fix it but the vehicle needs to be brought back. Well the vehicle cant be drove due to the oil leak and honestly we currently do not trust the same mechanics to work on it that done the inspection surely you can understand that.The Managers Eris & Alan keep stringing us along on the truck which has been setting for going on the 3 week now and no resolve.My son worked his tail off to purchase this vehicle surely its not to much to ask for AutoNation to make this right and let the dealer fix it.This is his first vehicle purchase he saved up his own money and it has not went well for him at all.All we asking is to fix the vehicle he has to bum rides to work because he cant drive a Truck that was supposed to Certified but the Paperwork was pencil whipped.The Spring location will not take our calls and we are not receiving help from the.I do not want to be rude about this but its getting to the point of severe frustration again all we ask is for the truck to be fixed and make the issue right.
I am not certain why corporate sent me back to the facility that was the issue. Obviously they weren’t going to correct it. Also, once the point of corporate if they’ll send you back anyway?
Can someone actually help me or is all of Autonation just a scheme?
$4000 dollars was stolen from me. Shaking my head. My car had 3k miles when I sold it back. Autonation is a SCAM and I wouldn’t go back. Selling my car shouldn’t have a cost me a dime. And they returned not even a cent of that $4000 when I spoke with the “manager” or “operator” at Autonation Chevrolet. He just talked to talk. Autonation are THIEVES. It’s sad
⚠️READ BEFORE YOU SHOP HERE⚠️. I would give 0 stars if I could. I DO NOT AND WOULD NOT RECOMMEND THIS PLACE YO ANYONE. I bought a car from here on 01/27/2023 and I have been calling in for weeks to reach my sales agent (Christopher Gonzalez) and finance helper Ricardo about my car and finance questions. I have yet to get an answer from the financial department the line is always busy. I have also left multiple voicemails and I have yet to receive a call back. My first payment is due and I am being told that my down payment didn’t even go towards my car and that I am paying the price in full plus the amount the bank bought my car for. My original payment was around 550 and then the finance guy mentioned a package to revive the loan and my payment boosted up to around 650. This was before I receive GAP and warranty. My car isn’t even registered with the bank correctly. This is poor service and the workers are VERY DISHONEST. MONEY HUNGRY THIEVES.
I took that same car back today 05/01/2023 and they got me out of 5k just to sell it back in EXCELLENT condition. I was COMPLETELY low balled by Jackie. Jackie lied about things being wrong with my car in order to make money. Jackie did not let me see the appraisal she made for my car nor did she let me negotiate my deal. My car is in excellent condition, the worse thing you could really name is it being at 3k miles. There was absolutely nothing wrong with my car. And the girl Jackie acted like I couldn’t take my car 5 minutes around the corner or else it would change the buy amount. That is FALSE. Then she ran to the back quick as hell to try and make a money deal. DO NOT GO HERE. I repeat DO NOT GO HERE. They are just money hungry people with HORRIBLE customer service and lies. DISGUSTING!
A car less then 30 days is having an issue and salesman says there’s nothing they can do. A reputable company will contact me to help with this matter
Need higher than Customer Service…this is a joke!!
How about?? doing ALL the research…on-line with a disabled 5yr old in your spare time!!! & The Manager & GM buys it! Then they want you to go back to remedy at the SAME Dealer!
I planned…only 2nd car I saw! I got written offers on both vehicles. So, you go to your local dealer….vehicle was off lot about 2hrs away. Vehicle WAS transferred….
& BTW…my salesperson referred to me the day before by the GM….
GM …COULD HAVE EASILY ASKED OR EVEN TALK TO MY SALES ASSOCIATE….manager-would not talk to her Wednesday, when money was offered that morning????
We were clear on buying the car! I have it ALL In writing….. & the manager & the GM involved….buys the vehicle-they had no idea about until I walked in 3 days prior. No confusion! They WOULD NOT let my salesperson know they were working the deal. My salesperson had one day off & came back…the manager would not tell her anything…..went a day & half…we were still buying the car!
The day after I came in, I was in the dealership (the day the my salesperson was off) saw the same manager…told him, my salesperson is off today, back tomorrow….I’m waiting for my car to get here. The day I came in 2 sales associates & The manager…could not believe the car I found.
I looked at the exact same car at a different dealer right before I came in…it had 4k miles….$20,400. @ AutoNation had 30k…. $15,999….clean carfax-same..vehicle same. 2021
Can’t find that deal?? So what now?? I found a vehicle, no commission for my sale… my salesperson-treated terrible by management….& STILL NO CAR.
now, I’m being asked to go back to the same dealer…I think the same manager?? I’m about to verify that! Watch out on-line…& the dealers get 1st choice! Early bird gets the worm….the worm was GONE from within…who was suppose to be helping Me. Take care!
I responded to an email from Joshua Larson, the General Manger at the AutoNation in Highlands Ranch, CO about my experience when I purchased my vehicle. He never responded back to me. The Sales person was not at fault here. He was professional and courteous.
Date: Mon, Jun 5, 2023 at 8:54 AM
Subject: Re: How was your visit at AutoNation Buick GMC Park Meadows?
To: Joshua Larsen
Joshua,
I love my new car and was a pleasure to work with. I was a bit disappointed with the following processes.
We were told by the that we could only put $36,000 down on the car, but could put the remainder of the $4,000 on a credit card according to the finance guy. We agreed and started the paperwork on Wednesday last week. On your GMC App, is said that we could finance the remaining balance for 72 months at a 6.09% interest rate for the 2021 Yukon Denali. Yet when we asked , he told us that the interest rate and 72-month finance were only for new vehicles. We could do the 60-month instead. We were then handed off to the finance guy.
As normal, we were asked by the finance guy if we would like to purchase the extended warranty to which I immediately said no, we are not interested. He then proceeded to push the issue for 30 minutes. In the end, we still said no. I reminded him (with my credit card in hand) that we wanted to put the remaining $4000 on the card. He proceeded with the paperwork.
When we finally got around to signing the paperwork, the finance guy failed to put the credit card payment (credit card swipe not done yet) on the paperwork. When I questioned it, he said he would have to bring in a salesman back to restart the paperwork. (this is now 9:30 pm). He could not change it himself. and the financing was for 60 months. I questioned him about the 72 months and he said no problem and reprinted the paperwork to reflect the 72-month financing, however, no additional down payment. In frustration, we accepted the 72-month, higher financing rate and the $36, 000 down payment (not the $40,000 as we had planned). We will now incur more interest payments on the car than we had anticipated.
The car was not ready to take as it had only arrived the day before. We were told that the car had not been detailed or a diagnostic done yet. We agreed to pick up the car on Friday so they could have the diagnostic and detailing done on Thursday. When we arrived on Friday morning, the car was not ready. It had not been washed, fueled, or detailed yet. I had to leave because of a meeting so my husband waited for 45 minutes to take possession of the car.
When I arrived at work, I found that the detailer had not put the car mats back in the car when he was done. I will now have to go back to the dealership to retrieve my mats. Also, the oil change and filter changes were not reset causing me concern that nothing had been done to the vehicle as promised. The Salesman sent me the maintenance logs to verify my concerns – all was completed, just not reset.
I love the car, but the attention to detail by your staff has me upset. As a leader in management, I thought you should know our experience.
Christy
_______________________________________________________
On Thu, Jun 1, 2023 at 8:02 AM Joshua Larsen wrote:
Hello Christy,
As the General Manager of AutoNation Buick GMC Park Meadows, I want to personally thank you for visiting. I also want to verify you had a good experience and received all the information you needed. Should you require any further assistance, I can be reached directly at or larsenj1@autonation.com.
Thanks again for visiting AutoNation Buick GMC Park Meadows. I look forward to hearing from you again soon.
Best Regards,
Joshua Larsen
General Manager
I recently went online to purchase a new vehicle in Corpus Christi Tx, at Autonation USA. I was originally speaking with the sales manager Jacob, who said he would work with me on getting a car. My vehicle unexpectedly left me stranded. I told him I did not have the down payment, and he told me we help out people all the time with out down payments. Apply for the vehicle you want and we can go from there. So, I found a vehicle under 10,000. Sent in the info and next thing I know is I had a Melanie contact me to notify me that the autonation refused to help me and just hung up the phone. She didn’t even give me a chance to get a word in. When I asked to speak with Jacob she said he was busy with a customer. About five minutes later I get a different call from a different Autonation that they would be able to help me get into a car, I asked how was my information given to them when I applied at a different location. He said it’s a sister company, and I can pull your information. I told him it was okay to help me if he didn’t not have to run my information. Then I get notifications of my information being ran again. I called corporate to complain of the issue, but never did I get a response when I was told it would take 24-48 hours. It’s day 6 now and still no word from corporate. I wasn’t even given choices. This is what we can bet you In because that one is not actually quality. Something! This company is a scavenger just trying to meet a quota on running credit reports. I sadly will have to get the police involved, because I did not give Robert from Autonation Chevrolet north permission to run my credit. I have it all in text messages telling him not to run my credit. He still did so. I have called and ask to speak with managers, still waiting, sales managers still waiting. These businesses are poorly ran and your information isn’t safe. Good credit can’t even get you a vehicle. I will contact the local news station to see if they are interested in this story. Your sales team absolutely sucks! The worst experience I have ever had dealing with customer service associates.
I purchased a used 2017 GMC 1500 on 5/12/22 from AutoNation Ford Union City, in Union City, GA. I have had nothing but problems. I purchased the Vehicle Protection Plan from AutoNation Ford: 24 months/24K miles. Received OnStar Notification Diagnostic Reports for starter motor (Service Code SAC004), and issue with the Engine and Transmission System. I scheduled a service appointment online with the information received from the diagnostic reports. The next morning, I get a call from a secretary stating that I need to go elsewhere to get my vehicle serviced because AutoNation Ford would not be able to service it. I informed her that I have a contract with AutoNation Ford for my vehicle, but she just insisted that she was to call and inform me to go elsewhere. I informed her that I would like for the Service Manager to give me a call, but from previous service-related issues I am not confident that anyone will be returning my call. Previously, (May – June 2022) had suspension issues, took to dealership three times, and they finally took to GMC dealer for service. AutoNation Ford Union City has proved the worst customer service and I hate that I ever purchased a vehicle from them, especially this lemon. They are unresponsive, unprofessional, and unapologetic. This dealership does NOT care for its customers or constituents after the sale. Just utterly the worst service imaginable. I cannot express my disdain or disgust well enough, and I have not even had this vehicle a year.
So sorry. I just had an experience! Mine is all writing..sooo? Worth it…
1/4/2023
Dear Sir’s,
I traded in my Lexus Rx 350L on June 20th 2022. I bought a Toyota Avalon Hybrid 2020. The dealership I used was AutoNation Chevrolet in Gilbert. AZ. 3215 S Auto Way, Gilbert AZ 85297.
Phone number 833-964-1976. My sales person was Scott Nelson, his manager was Eric Soto.
You helped me in getting me the check and second key fob I was promised. I got those items in week 8 after buying the car. It was promised to me in 2-3 weeks. I thank you for your assistance. Right now I’m trying to trade in the Toyota Avalon Hybrid I bought from your dealership in Gilbert.
Vin # 4T1A21FB0LU017502.
This was a certified used car with a CARFAX report of No accidents or damage reported to CARFAX.
Now I’m told by dealers I’m trying to trade my car in, that my car was in an accident September the 30th 2021 in Phoenix??? The dealer Who told me use CARFAX and AUTO CHECK.
If AutoNation does not use AUTO CHECK to verify the condition of the used cars they take in in trade, I highly recommend that you start doing so. I am extremely disappointed in the way AutoNation treated me in purchasing this vehicle.
I would like to sell it back to AutoNation Chevrolet in Gilbert AZ.for the Price I paid
$36,991.00.
After all this was a “Certified Used Car” with a clean CARFAX. Which in the end was fraudulent information.
I respectfully ask that you offer to buy back this car.
Elsa Peterson
Chandler, AZ 85248
To whom it concerns, my name is Steve geren in 2019 I purchased a 2014 Dodge Ram 2500 vin# 3c6ur5gl2eg208766. At the time of sale one of the things mentioned before purchasing was that the vehicle had a deleted dpf system. I was insured by the representative of autonation of Amarillo that all was good and that there was nothing to worry about. That it was an upgrade that would save money. The inspection was performed by Joshua nutt that was the autonation inspector that falsely passed the inspection for the sale. I the consumer would not fill the ramifications of this until 12/6/22 . During 2020 the vehicle sat with little use do to coved, 2021 due to coved limited contact allowed it to pass . On 12/6/22 the same autonation that passed it with the altered dpf in 2019 failed the inspection and red flagged the vehicle. The service manager was informed that the vehicle was purchased like that and that it was passed by them for sale, he stated that they could not pass it and that I should go elsewhere. I went to another inspection station and they were unable to perform any inspection do to autonation failing it for the dpf. I spoke with jimmy Allen about the situation autonation had put me in. He informed me that he would look into it. After a week of no contact about the issue I went to autonation amarillo to make contact with mr Allen . He was not available and I gave my information for contact. Later that day mr Allen called to inform me that according to the doctored inspection reports that I was a lier and that there was no proof that autonation sold me the vehicle in that condition. And that there was nothing he was going to do. I find it reprehensible that mr Allen has no control over this establishment. He is complicit or he is ignorant in which case because of this actions the consumer gets left holding the bag. Instead of trying to resolve the issue it was easier to act as if it never happened. I will be contacting the state for help in this matter as my truck that I purchased from autonation and become useless and I am paying for something I can not use. I just wanted autonation to make it right, but I guess that was to much to ask mr Allen. I have already started looking into the history of the vehicle and will show that the previous owner that purchased the vehicle since new in 2014 from Texas dodge was the individual that had the dpf delete performed while he owned it and that it was that way before autonation sold it. It should have been repaired before sale or never sold when autonation relized there was a mistake somewhere. Not sold to an unsuspecting consumer. Must be god what are the odds the place that sold the vehicle is the one that is going to cause the investigation. I hope that this finds someone that is willing to dig so that autonation becomes a better place than just to cover it up. Steve geren.
Wow
It is a shame people get screwed by these companies taking their money than a problem happens and no one wants to honor or fix the problem. God takes care of people like you!!!
It’s happening to me now….I haven’t decided yet…ALL in writing….everything is not about $$$, I keep thinking about the next person. Mine is different….I didn’t actually get the chance to purchase …for disability people, or using On-line ….. shouldn’t have to worry about losing your vehicle to the Managers themselves! Im still shocked! Still no car!
Well I was going to complain about the deplorable service department in Fort Myers Florida but I can see by all the comments that it is Nationwide and that they don’t care at all. Not the dealership to use. The sales staff is great but what’s the point of buying a car if you can’t get timely and dependable service. Especially when you take the time to find out the headquarters office only to see that they only have a 1 star rating and apparently don’t respond either. I guess the CEO Michael Jackson and CFO Cheryl Scully Miller can’t be bothered. I’ll try Twitter. My suggestion, blast it all over social media.
I ran into this website by accident researching what to do, because Autonation just did a number on us, I purchase a car for my son, without warranty 3 months ago, because money is short. I was assure by the dealer that they had done a “full pre-owned inspection” gave me a service sheet showing that a Pre-Owen inspection has been done and the car has pass all inspection. Now 3 mo later we take it for a free oil change at the dealer and they fine an : UPPER TORQUE MOUNT BUSHING CRACKED, FRONT STRUTS LEAKING, LOWER TORQUE MOUNT CRACKED AND BELT CRACKING. After the shock we call the dealer and of course they are pushing back saying I bought the car “AS IS” Iam not going to let them get away with it this is what I am doing want to share in the hope that will also help you too.
1- Got the report of the supposly pre-owned inspection is a joke they did 17 item inpection including tire replacement and break inspection but somehow they “miss” all the things mention above.
2- Put a negative rating on their web site – AutoNation.com
3- Put a complain with the Better Business Bureau – my local AutoNation is not accredited with them, but I notice they check complaints and comment on them the BBB has a department just for auto if you google BBB Auto line Complaint form it will come up right away.
4- File a complaint with the Nevada Financial Protection Agency. If my state has one your state should too look for Consumer Financial Protection Bureau I am also filing a complaint the Federal Consumer Financial Protection Bureau. If you google ReportFraud.fcc.gov it will come up and just stroll down to auto is easy and fast.
Must important look into the LEMON LAW, few people take advantage of it, here in Nevada I can consult an attorney free of charge and the will review to see if I can file a small claim.
AutoNation Collision Center Katy West 21777 Katy Fwy Suite C, Katy, TX 7745
Located in: AutoNation Chrysler Dodge
The Worst customer service that I have ever had. I took my Honda Pilot in for body work on Nov 14 2022. As this was a recommended body shop with USAA ( I filed a complaint with them also). First of all my customer rep Yury Vasquez would never follow up with call backs when she said she would, I caught in lies telling that my glass was broken, but when I said that the car came without any broken glass she switch it to they take it out to paint. Then they lost one of my tires which delay getting car back sooner. When I finally got my car the tail gate would not open so I took back and they hit the bumper to fix it. When I asked to speak the manager he continue to talk with one of the employees ignoring me in the lobby. After 10 minutes waiting I left saying I would call corporate and that my time is worth something. For a small repair of $3500 Job number 28951waiting a month for my vehicle is ridiculous. I will not go back for collision work again.
Ford autonation union city ga…bad customer service, Jordan H. sale person, Tony H. Sales manager
I went into the dealership on 10/12 to hopefully purchase the white Altima. I was advised it was not ready to be shown. So he brought the impala and I advised the salesman that I needed a car that day. He stated the inspection had to be done and it should not take more than a day. I called the next day and she stated it was not ready and I Emphasized again that I needed a car because I travel for work. The salesman talked with a manager to see if I could get a loaner. The loaner was approved and when I picked it up I was advised it had been sitting, the battery was just charged. I completed my visits with the car running and went to Walmart cut the car off and it would not start. The salesman came to give a jump. I was given another loaner that was fine. It was time to sign paperwork I asked was my car ready. He stated no at that time. But when I got there the salesman advised I would be able to take my car but the 2 sensors had not arrived and I would have to bring car in. Until this day, I still do not have that repaired and I advised the salesman the oil was not changed, if it was I would not be at 4%. Since I was not given an answer about the oil change I had to pay for a oil change that was said to have been done on the inspection. I am still waiting to hear back from the salesman on the approval of a loaner from the manager. He stated that last Friday. I spoke with salesman yesterday 10/17 and it was the same thing. I am assuming my parts are there but now waiting on a loaner. I am behind frustrated…here it is 11/29 and was advised by Tony(sales Manager) on 10/27 he was expecting cars back. I went and no loaner, Tony then states come back in two weeks. on 11/10 I text Tony to see if my loaner was ready. Tony responded “no I don’t have any loaners again after been told by him to bring my car back in two week. Then Tony states “I was doing the loaner as a courtesy. as of right now i dont have any loaners.” So he states he did not know what was wrong with my car. After i had already advised him and he seen the inspection of repairs needed that was not done on 10/27 when i was at the dealership. When I went up there on 11/12 to see how long it will take to fix my car, he stated give them a week. I advised how am i to work without a loaner. i advised him that a rental car was high due to thanksgiving and why should i have to rent when you promised a loaner. i walked out on fire. i have still not heard from Tony and i was only given a tag for 2022 and my birthday is 12/14 and i have to get my tag renewed before or on my birthday. Jordan my sale person got his sale and has done nothing after. I should have never signed the paperwork until the car was fix.
Same thing here I am fighting over!! Good luck too
Poor customer service and poor customer advisor. Our drivable truck is no longer drivable. They burned the PCM and the shop manager told me they were not going to repair it and told us to come and pick up our truck. Unbelievable!! Poor professionalism. We were told if we wanted it repaired, we would have to pay for it. We have contacted several people within autonation, who have not been helpful .
How weird that’s same issue I am having with this car. No one wants to repair it and the xtra warranty purchased will not cover it either
I just want to say thanks to the manger (Steve mills)at auto nation in Columbus Georgia . Steve has been so patient with me threw out my stress dealing with Honda. Once Honda turned down our claim on the warranty I was so upset and took it out on Steve and for that I’m sorry. Even with Steve knowing it’s not in his control to what Honda approves or disapproves he continued to absorb the negative abuse I was ditching out. I wish I could be in front of Steve to say sorry but the best I can do is write it out. The way Steve handled my crazy moments make me think he’s either really good at listening or just use to upset customers. Either way his customer service should be recognized and rewarded. Thanks Steve so very much! Once again I’m sorry for taking the disappointing handling with Honda out on you.
Hello, I’m emailing again because like the auto nation in Columbus Georgia you’re also not getting back to me. If begging is something you want I’m now begging for some type of response or answer. It’s so sad that this is happening to my son and I. My son maybe heading to a war type situation shortly and would like to now what’s happening to his car that he’s been paying for more then 6 months. Once I’m begging you for a response!!!!!
Hello,
Not sure who’s email this is going to. I”m sorry if my punctuation’s are bad. Want to start by saying how this company has truly taught me what being humble is and feeling hopeless and why others think the way they do about company’s. I’ve served my country bye enlisting in the marines and now a 19 year police officer. My son is now in the army rangers. Your company has my sons car for over six months. My son continues to pay his car payment and we don’t even get call back. When we do we just hear the same thing. I know there’s nothing we can do and we just have to take the abuse to what big business can do. Im a God fearing man and can’t afford to hire a attorney raising a family in this expensive world we live in. I don’t turn to bashing anyone but hope this email gets to someone who cares. There’s no threat of posting anything or giving a bad complaint because it doesn’t matter anyway. This email is so long because i”m hurt and sad how this goes on in to our service member’s. My son has been paying for Uber because he is married and lives of base in Seattle Washington. When he took the car to auto nation at fort Benning Georgia is when this nightmare started. I’m not looking for anything but we feel so abused and taken advantaged of because I live in Pennsylvania and my son lives in Seattle Washington. I asked if he could at least have a rental car and of course nothing. This company did make me go out of my way to make sure others I deal with at a work level doesn’t feel the way my son and I do. The car is in both my name and my sons so I’ve been taking on this stress because he needs to focus on his ranger duties. I’m a patient man and also trusting but this company has truly taught me what feeling hopeless is. Can you please do what’s right with this car. If this continues you win anyway because I don’t have the money nor the energy to argue with you. I can be contacted at 484-767-9694. My name is Daniel Miller.
I recently purchased a vehicle through your Tennessee dealership in Johnson city. The truck was picked up in Charleston, SC as a courtesy delivery. All of the paperwork was incorrect, the vehicle was not clean or with a full gas tank as promised. I realize that it was not the responsibility of the Charleston dealership, however they were of little help. After finally getting the paperwork within a few hundred dollars (more)of the original agreement , I reluctantly signed the paperwork. Charleston handed me the keys without taking my deposit and said congratulations and have a nice day. I contacted Tennessee and arranged for my down payment. South Carolina vehicle tax documents were filled out incorrectly by the Tennessee dealership and I have had to sort this out with the SC DMV myself. I have made numerous attempts to contact the Tennessee dealership through their accounting department and through my salesman and have had little to no response since taking delivery of the vehicle in Charleston (9/16). I have finally taken care of this myself(11/07). I am extremely unhappy with my total experience.
My Experience has been Horrible. My vehicle was in an accident in July of 2022. I was advised by my insurance company Geico that the vehicle may be a total loss. I explained this to Hector Calante who advised, “they should not be totalling your vehicle, it is fixable and may be a month with parts coming from out of the country”.
Well several conversations over the past months, with promises made each month that the vehicle would be ready by end of month.I advised Hector I would need an estimated ETA to book flights as I’m traveling from Louisiana, allow time to make the 12 1/2 hour commute back to Louisiana. Make arrangements for work and MY KIDS, as I am a single father.
This happened August, September, October. I had to pay out of pocket for 3 months of rental car over $2,000. On top of that had to book last minute ticket and take off work last minute as Hector called and emailed me stating vehicle ready, emphasizing you need to pay your deductible. I asked was it 100% complete and was told, “well no, the sunshade hasn’t been replaced”. I emailed Hector in August, again in September, again in October asking about the vehicle being 100% ready with Sunshade replaced.
On today I spoke with Hector, who rambles something about supplements paid my insurance company, skips over my question if the sunshade had been replaced, reiterated “your call is ready, all we need is the deductible”.
HORRIBLE SERVICES, BROKEN PROMISES, AND THEY HAD MY CAR OVER 3 MONTHS AND NOW RUSHING ME TO COME PICK IT UP AND PAY DEDUCTIBLE.
My name is John I orders a new dodge TRX from Autonation dodge in Roseville Ca back in May 20 2022. I ordered it directly from the GM who said it would take a couple of months to get it to me. The build out sheet came to approximately $97,000, I told the GM that I was going to be selling my vehicle and and purchase the new truck. I sold my vehicle at the end of September. The ordered truck is supposed to arrive on Friday 28, 2022. I had him send me over the invoice in order to get my financing ready. After receiving the invoice I noticed there was a additional $10,000 dealer markup. I emailed the GM and asked him if I was going to be charged the additional $10k and he said it was a corporate thing and all TRX’s would have the markup. He than proceeded to text me and say he could cut it in half but didn’t want to do it on official channels so corporate wouldn’t see the conversation.
At no point since I placed the order was there ever an email or text or call letting me know that there was going to be an additional $10k markup. If I would have known this I would not have sold my 2021 TRX to purchase the 2023 TRX. I feel that this was a bate and switch move on Autonations part and the GM. This has left a very sour taste in my mouth as a former customer. I’ve been doing business with Autonation for a long time and will not ever buy any vehicle from your group again if this is not rectified.
I bought a new Ford Focus in 2016–in fact, I bought a Focus and a new Ford Fiesta the same day from Auto Nation Ford Littleton Colorado. My husband bought extended warranties on both cars, which I never do. Thank God and brains that he did buy the extended warranties, especially for the Focus Before the Focus even had 3000 miles on it, the computer lost connection to the car. It went into the shop to be flashed. Then the car started having Transmission overheating error messages. It went back in and we were told it needed flashed again. That was done and the car started sending Transmission overheating error messages again. Back and forth the car went into the Auto Nation Littleton shop. Give it several hundred miles and it would throw the same transmission overheating errors and we’d have to stop for 5 minutes so it would cool off, problem would happen every 180 miles. After having been in the shop multiple times, some smart ass customer service representative asked my husband and me if we knew how to drive a car with an automatic transmission! We told him we did and I told him we could also drive cars with manual transmissions, multiple gears, and even those that had to be choked before they started. The car had the same problem again and we took it back again. They kept it 2 weeks, told us it was ready to pick up and before I took the car I noticed that the mileage in was the same as the mileage out even though customer service told us they drove the car and it didn’t have any problems with it. I asked them how they drove it when mileage in and mileage out was the same and they asked if they could keep it for “a little longer.” I then got a call from the service manager who asked multiple questions about the problem we kept having and asked us if we minded if a mechanic drove it at least 150 miles and back another 150 miles and I told him fine. I got a call after the car had been driven and the clutch had burned up. Finally after 20,000 miles the car finally could be driven, then at about 30,000 miles, it started throwing the transmission overheating error messages again. Then the wiring harness started shorting out and if you’d change the radio station, the hazard lights would start flashing!
I was told to keep the car as the Auto Nation Ford Littleton didn’t have a transmission tech, and Ford wasn’t making the wiring harness for the model Focus we have–this was in November, 2021. I continued to drive the car, tranny overheating errors and all, then I got the idea that Auto Nation Ford Littleton was trying to keep the car out of the shop until the extended warranty had expired. A customer service rep said he was keeping the service ticket open until they got the parts they needed. In late August, 2022 I pulled the car out of my garage and in the middle of the street it started shuddering and wouldn’t go into any gear. I pushed it to the curb in front of my house and the following night I called for a tow truck and had the car towed to Auto Nation Ford Littleton after shop hours. I filled out all of the paperwork, included the key, but couldn’t get the paperwork and key in the night drop box because the drop box was full. The following morning I calld their shop and told them that I had to leave the filled out envelope among the paperwork to be filled out in the night drop. I got asked why I left the car and I told them, then I was told that they still didn’t have a tranny tech, but I could tow it to another Ford dealer to have fixed. I told them they could tow the car themselves. I’m still waiting for the car to be fixed. No loaner car, but I was told that I could rent a car myself from any car rental business I chose at my own cost. I’m still waiting and was told the parts were entered as “expedited.”
Even better news. I hired a lemon law attorney and Car Fax shows that the car has a “clean Car Fax.” True, it just shows the routine oil changes and other servicing records, no other records related to the transmission problems, the burned up clutch, the shorted outelectrical wiring, or the number of times the car was in the shop for the mechanical problems it had had. The car doesn’t have even 50,000 miles on it–it’s not even gotten to 47,000 miles! I had enrolled in the Ford buy back program and after I did so, the tranny was fixed long enough to let the time frame for having Ford buy back the car to expire.
One of my son’s has bought 3 cars from Auto Nation Ford Littleton, two that were $40,000 each and one that’s over $60,000–all new cars! That son was also born in a Ford Escort on the New Mexico Colorado state line in 1990! My other son bought 4 trucks from Auto Nation Ford since 2010–all new. The last 2 were Ford F150’s that cost over $60,000. The first Ford F150 had the engine burn up outside of Dallas, Texas and he had to fly back to Denver and return to Dallas to pick up the truck when a new engine was installed. That truck was a problem child and he traded it in for a more expensive Ford F150 that was about $65,000. He took a loss on the first F150 trade in which isn’t added into the total cost of this newer F150. He says “no more Fords!” I’m going to be calling Auto Nation Ford corporate and Ford Corporate weekly until I get some satisfaction and the car fixed. Over the life of the financing I’ve had with this car, I’ve made 6 car payments when I didn’t even have the thing to drive! Yet, there’s a 1978 Ford Mustang II V-8 still on the road in Farmington, NM, that I gave to a friend of my oldest son after driving it for years. If I hadn’t needed a bigger car, I’d still be driving it.
Hello, I hate this experience for you. I just became a unsatisfied customer with AutoNation. Can you please contact me, need advice!
My daughter was approved by the autonation located at 7320 N. Broadway in Denver, CO. When the process started, she was told by dealer that no money would be required down. Vehicle still needed to be inspected. That was two Saturdays ago. The said they would have it ready by that Wednesday. She also told them that she would be driving to AZ for her father-in-law’s memorial. Dealer told her he was also going to be going on vacation the same day. When she called on Wednesday to find out the status, she was told they were still working on it. Again she reminded the dealer that they would be leaving on Oct. 20th. He said everyone knew this. He said if there was a problem he would call her on Friday. He never did. She called him on Saturday, and told him she needed to know what was going on. That if they could not deliver she needed to know so that she could take her business elsewhere. Again was told they would have it ready. Finally get a call on the 12th. They go in to sign papers. He told them he even got them a better deal. They bring vehicle home. They give me their old vehicle, and I took my BMW to the autonation closer to my home. and they purchase it for $500. My daughter was suppose to leave Thursday by 5pm. They had even flew her sister out from AZ to help her drive. They had already paid for a RNB for the two weeks they were going to be in AZ. She gets a call from autonation saying that they need her to get a co-signer or bring $4000 in so that they can complete the deal. Mind you this is only a few hours away from them driving off to AZ. She explained to Joanna Almeida that they were getting ready to leave. Joanna said that she had been working on it for the past couple of days. Why didn’t she notify us as soon as she knew there was a problem? Why wait till the 3 hours before they were suppose to leave to make contact? They told her that if she could not do the co-signer or put the $4000 down she would need to return the car today. That she would not be able to take it to AZ. They put her in between a rock and a hard place. My daughter had no choice but to take the car they gifted me back so that they could use it as a trade in for what they need. In case you are wondering, they only gave her what she needed to make the transaction complete. So a lot of tears, stress, and frustration due to them waiting till they knew she was leaving to drop the bombshell. Now I have no car. They could have handled this better. DON”T SHOP AUTONATION!
I am writing to you to let you know that again the step board did not work. After the fifth time leaving my only car at your dealership with no resolution, I would like to have you remove them and return my money. It is absurd that I’ve had to come back five times for the same issue without any resolution. If a resolution can’t be reached with your dealership I will be forced to take this to the corporate offices.
Masochistic
I purchased a vehicle on sept. 3 2022 from one of your dealerships in Dallas Tx. I on sept. 14 2022 it started acting like it wasn’t I. Gear so I had it diagnosed and found it to be the speed sensor in the transmission. The dealership has made no effort to help me with issue and told me to get the car to the nearest Autonation at my expense. The Burleson location is the closest and I do have a appointment for Oct. 3 2022 but I should not have to tow it there and I feel like this should have been a top priority. I am very disappointed in your company. I won’t be recommending Autonation to my family or friends. My next step if I can’t get help with my car is yo contact my lender. Thanks
On Saturday I went to the Auto Nation Dodge, Jeep, Chrysler in North Richland Hills to help my brother who is a 100% disabled Marine Vet buy a new Jeep Gladiator for his wife. I met salesman Isaiah Turman. I told him from the beginning my brother already had 100% financing through Navy Fed because he is a vet. Isaiah said no problem. He showed us a Gladiator. We agreed to his price.
I ALSO ended up putting in an order for my wife on a 2023 Jeep Wrangler Rubicon 392 ($91,000) purchase.
NOW on the day we are to close the deal on my brothers Jeep he tells me that the sales manager is saying the only way to get the price we agreed to is if my brother finances through the dealership.
I have spent allot of money in a short time (2021 C8 1LT coupe and a 2022 C8 3LT convertible) with Auto Nation and was about to spend over $200,000 with the purchase of the 2023 Z06 and 2023 392 Jeep.
This is bait and switch and wrong.
To top it off the GM at North Richland Hills Dodge Jeep Chrysler pulls up in his Lamborghini (not a Dodge, Jeep or Chrysler product). Sends the wrong message to buyers that the GM will not even drive his own product.
Apparently any questions ask prior to early July of last year are not being responded to.
AutoNation seriously needs help when it comes to customer service be that at the dealership level as well as with the ignoring of customers here then at the corporate level as well.
Another trip to the service area of the dealer in Columbia SC ended once again in confusion , poor service and the failure to complete the job the first time around and I am only talking about an oil change and tire rotation.
Well where should I start I was interested in a 2021 Blazer and found one at Lexus of Clearwater I called and talked to a sales associate that no one know who he was. I asked about the warranty that was displayed under the vehicle and he said it was a mistake that Lexus could no certify a GM products that that vehicle was sent over to them by the chevy store I asked him to send it back or very simple have the chevy store sell it to me so I could get the extended warranty and of course he made 100 excuses typical car salesman. I also asked for the sticker which I never received. A day later I received a email from a Jami Bordner Gibes thanking me for contacting them I then told her what happened and of course she sent me back a revised warranty that was different than the one listed and denied that the GM warranty existed Well anyway to make a long story short I receive a email from a Jerome Harris Sales Manager he did call me and agreed that I should get the extended GM Warranty and he would help me. He said he would contact me again Monday but I never heard from him (no surprise) now I just received another email from Mory Ahmed the General Manager whos is next the president. I did not think Auto Nation conducted business in this manner with all the Pink to drive out cancer. I am very surprised.
I’m writing to get some help from someone in your corporate office to call me back I believe I was treated very unfairly I took my car in to have some work done on my car that as a result they put my whole inside of my car where the air conditioner ,steering wheel and other buttons and glove department was remove to get to the part they needed to fix something because the air was blowing hot air but in the process of putting it back they broke my glove box also did not align the front of the car inside correctly so I took it back to the autonation service and ask to speak to the manager then to the I guess the director of auto parts who assured me that he would call me and take care all of which have happen I waited months for him to contact me he said he was going to replace my glove box and when it comes back in he would check the inside to make sure nothing else was broken because I saw apiece of something when I picked up my car mind u they kept my car for I think 5 days leaving me to have to Uber and ask for rides not to mention look like my car was not kept inside was really dirty outside and and very dusty which car was clean but I’m starting to think racism or because im a woman was involved the way I was treated and I don’t believe that another human being can treat someone like I was treated and my car. I also emailed and texted and took pictures.so that I can communicate left my info . How work being performed on a car but then not followed up on and because it was late in the evenin didn’t see real good to I pulled out a flash light and notice all wrong. I even in good faith still been paying on my auto loan and they still have not fixed my car glove box cost me over 1200 auto work to fix ac but I come home with something broken that was not. Please contact me. A supervisor in corporate or the CEO if he still love his customers. I do not want to post all what I have to you online I would like to show you my information and to speak about how I was treated and one of your Auto nation I’m trying to resolve this matter because not only did they keep the car all those days to fix one thing but also to have me to bring it back in to correct and a piece found on carpet broken from somewhere and glove box still not fixed they just told me they would fix my car but never did the glove box if after I complained you are my last stop to correct this situation but if you can’t help I have to go else where to get help on how I was treated my car and all the days of waiting and my Fiance had to go to work on those days too.
After several months of me searching for the perfect jeep I thought I had finally found it. I drove an hour to the dealer after work excited that I finally found what I wanted with the color I wanted. I went to the one in Katy, Tx 21777 Katy Fwy. After standing outside for almost at least 5 minutes I had to stop someone passing by to ask if anyone was working because all of the sales people were sitting inside and nobody bothered to come outside to see if I needed help. The list price online was $45,723 but the sales guy Adam Memeti said the price was $50,170 but I told him that was not what was listed online. He went inside to get the keys so I could look at the jeep, then when he came out he said the actual price on the jeep was 55,000 because of the package they put on the jeep. I told him the pictures posted online showed the tires that were on the truck and the so called package and the price was 45, 723 so if the price was diferent because of the so called package they put on it then that should be the price it is listed for. This is FALSE ADVERTISEMENT at it’s finest. My husband became upset and asked to speak to a manager and Adam said there were plenty to speak to. We waited as he went inside and we could see him through the window talking to what I’m assuming were managers and they kept turning back to look at us then Adam came back out saying the manger Jared Crosby apologized that the price is 55, 000 because of the package they put on it, blah, blah, blah and that he was tied up with something and could not come out. So I asked him “so you are telling me that he is refusing to come out” and he said yes. What a way to do business Auto Nation, this is not my first time buying a new vehicle and I don’t appreciate when people want to waste my time and play games with me by putting a fake price just to get me excited about a vehicle and waste my gas just to find out it is not the real price. And don’t give the crap that it is because of the package put on it because my family owns a tire shop and I know what rims and tires are worth.
Stay away from auto southwest in Littleton, Colorado. The service department is a joke. Every time I have taken my vehicles for service something has always happened to them not servicing the vehicle correctly. My 2016 jeep renegade was in for service July of 2022. The tech didn’t check the fluids like I asked. My car overheated. Now they want me to pay for repairs. The vehicle hesitates to start now. I called countless times and no one returns my phone calls. I spoke with the sales manager on august 20 and he stated he was going to look into it and never called back.
I purchased a jeep wrqngler at the autonation ford marietta GA on the 6th of june 2022, i equally traded in my jeep renegade towards this purchase and all financial obligations on my part is fullfilled.
Autonation ford marietta even sold my trade in vehicle at a profit of over $5000, till date august 17th 2022 they refuse to give me the vehicle purchased. After two months of different kind of lies, i cancelled the purchase so i can go ahead and buy another car, its been different kind of stories and lies.
I do not have a vehicle so my life is being frastrated and no one seems to care. It cost me fortune to go to work and back and my family is really suffering, i have to put my young daugter on Uber. I dont know what i have done to these people to deserve this kind of shitty treatment.
No loaner car was provided, i have to be paying car note on a vehicle i never had, all my wages now go on transportation and the genenal manager keeps giving promises that never fulfilled, he even went on vacation not minding what a client is going through. Is it a sin to patronise local businesses?
So im begging the CEO to please restore me back to what i was before making the mistake of stepping into your establishment, i promise i will never step into any of your outlet again.
The sad thing is they dont have an atom of compasion at autonation ford marietta GA.
This is so sad.
I’ve been going through a similar type of nightmare with them since 2018 AutoNation of Panama City. I’ve literally lost my mind and I’ve also been through a category five hurricane. I traded it car, and I have had nothing but problems and heartache and heartbreak since I purchased this Ford edge from them.
AUTONATION AS A WHOLE operates under the ethos and morals of satan.
My USED Ford Edge has MORE problems than FORD can even keep up with.
Autonation SHOPS for used vehicles with recalls. The CPO is a farce. NOT TRUE. “Certified Preowned Once Price Guarantee” NO. They jacked the price up on my Ford Edge by $4000.
It is NOT certified OK…I had to buy 2 new tires for it myself.
The warranty, they were not honest about.
The car spent more time in their lot than I’ve ever driven it. MONTHS at a time.
The most aggregious thing, they did NOT replace my breaks and it had a break booster recall. THEN THEY PROCEED TO LIE. POCKET THE MONEY THAT FORD DID PAY THEM IN JULY OF 2018 TO REPLACE THE BREAK BOOSTERS. I owned the car 10 mos and hit by a cat five hurricane. THEN they had the car FOUR MONTHS after the GM told “me” “You’re going to have to learn to start taking care of your car on your own” STEVE was his name. I thought I would die of shock, I cried, my ex husband was beside me and he ended up hearing the end of STEVE blasting ME over the breaks.
WELL…THEN THEY TOOK THE CAR BACK IN AND FOR THAT TIME IT WAS FOUR MONTHS. I HAD OWNED IT LESS THAN ONE YEAR. IT HAS HAD SO MANY PROBLEMS, IT HAS BEEN TOWED AWAY COUNTLESS TIMES.
IT HAS A BAD CARFAX, SO I COULDN’T EVEN TRADE IT.
THEY OVER CHARGED ME SO BADLY, IT’S UPSIDE DOWN EVEN IN GREAT CONDITION.
MY FORD EDGE IS VALUED AT SALVAGE VALUE AND I HAVE HAD NO TRANSPORTATION SINCE LATE 2018 EARLY 2019. THEY ARE MONSTERS. THEY ARE KNOWN FOR IT. THE PINK TAG AS THE TOW TRUCK SAYS IS THE MOST CARS THAT GETS TOWED OFF.
MY HORROR WITH AUTONATION TOOK PLACE AT AUTNATION FORD OF PANAMA CITY. IT CAN HAPPEN TO ANY CONSUMER AT ANY AUTONATION. DEADLY. THE PROOF IS IN THE GOOGLE OF DEATHS AND RECALLS. THEY KNOW WHAT THEY DO.
Hi Stacey we are also going thru it with auto nation just purchase and our transmission I would love for you to contact me.
I just found your reply. I don’t know how we can get in touch with each other, but we certainly need to. Thank you for responding to my comment. I didn’t even remember it until I was going to call corporate back again. they need to be stopped. I would be glad to be in contact with you if we could figure it out.
STAY AWAY FROM AUTONATION FORD MEMPHIS:
The good part was that I got a vehicle, but that was about it. No one was prepared to see me even though I made an appointment for a specific car. When I got there no one knew what was going on, didn’t have any idea of what I was looking for and essentially went searching for a car that I didn’t ask to see. When they finally did figure out what I was there to see, they had to go get the car, I was shown the car while it was DIRTY and had a smell….Luckily for them I could look over the cosmetics issues with the car. Once I stated interest I made an appt to buy the car. The finance team ( I call the bullies) tried to offer sub par financing deals even with a buyer with A1 credit, with payment they treated us like we were trying to get away with writing bad checks. The whole transaction was odd. In the agreement they included my tags, but the next day tried to back out of fulfilling their obligation because we didn’t finance with them how they wanted us to. The sales person that had fronted the sale of the car was the messenger with this info, when I expressed my dissatisfaction with the info and requested I get what I paid for, he broke contact. I then had to go through a series of other people to 1 verify that my vehicle registration was included in the sale, and that they were obligated to give me what I paid for. I asked for additional receipts that I was told I would receive “after the check went through” and it took extensive measures just to get that to happen. The only reason I got the receipts when I did is because I threatened to use their 5 day warranty against them and return the car for a full refund.
They had to repair the tire sensor, ( their “we owe agreement) because it was in the agreement when purchasing the vehicle, acted like they kept forgetting that aspect and kept instructing me to “call and make an appt” which another sales person had to handle not the original sales person. During this I asked to speak to a manager due to the various issues and the GM, nor the store manager has called me back after multiple requests. I have actually waited over a week to see if they would call and still NOTHING.
The second sales person made some empty promises that she did not adhere to when I did bring my car to get the sensor fixed like topping off my fuel, I mentioned what she said and she just looked off like she didn’t hear me. Once my car was fixed I just wanted to go home, the “free detail” wasn’t even that. The windows were still dirty, had new fingerprints all over the windows and someone drew dots all on the front and back windows…(weird) Do not patronize this place:GO ELSEWHERE/ RUN! I have never been treated like this at any other dealership.
UPDATE….
They never fixed the sensor….sensor tripped 2 hrs after I drove home. Made another appt to fix the sensor, they now tried to finesse their lies (probably cause I was female) to try to make me pay for the repairs “oh some things are covered, some aren’t” I was quoted that by atleast 3 of them so it must be a quote they have all been trained to say….each time I kept responding “you know thats BS” they tried to see if i was STUPID enough to pay for something that was in the contract for them to fix free of charge. I had to have very heated discussions AGAIN with the GM, the service mgr, some service supervisor (it was his idea to try to scam me out of my money) and 3 service techs. Then i had to constantly go back and constantly inquire on the status of my repair. Took 4 hours of consistent complaining, yelling, and holding my ground to get 2 tire sensors replaced. Not to mention the prior associates that I mentioned above saw me and kept passing by and bugging their eyes staring…And get this…when I initially arrived to my appt. They told me it was a 2 week wait to get the sensors….interesting how they popped up out of thin air huh?
AND I still havent received my title….
THEY DID THE SAME THING WITH MY TITLE ALSO. IT TOOK 3 MONTHS TO RECEIVE IT. IT WAS ONLY IN MY EX HUSBAND’S NAME. WHY THEY DIDN’T JUST TRANSFER MY TAG I WILL NEVER KNOW. I TOOK A LONG TIME TO GET THE TITLE CORRECTED. – AUTONATION FORD PANAMA CITY, FLORIDA
I experienced the worse customer service at Mercedes Benz Autonation Sanford. The Assistant Service Manager has no idea of common courtesy or respect. The service to my car is terrible. I paid for a “B” service and brakes and my car is running worse that it was when I brought it there and no one will answer my calls. My car is unsafe to drive. Absolutely the worse service I’ve ever experienced. I don’t know what is going on there but I can tell a terrible change has taken place.
I BELIEVE IN MY CARFAX HISTORY MY ODOMETER WAS TURNED BACK AT A MERCEDES DEALERSHIP. YAH. OWNED BY AUTNATION.
So here’s the issue. My son is developmentally challenged and was taken advangtage of when he was at Autonation Toyota on June 16, 2022. He told me he sat there for 8 hours with the representative. I was out of town when he purchased the used 2016 Toyota Coralla with 75,755 miles( vin 2T1BURHE2GC683661).
I was shocked when I saw that the interest rate is 18.45% especially when my son credit is 632. This car is only worth 15,000 approximately and this car was sold to my son for $19160.50. The total with 18% rate is $30,803.80 for a used car that is not acceptable.
At this point the right thing to do was the Representative should not have sold the car to my son. So that tells me that the Representative does not have any compassion and only works for commission. Also my son has been receiving letters from financial institutions nine so far. So did Autonation send out a mass inquiry to all finanical institutions. This is ridiculous the way this was handled.
I would like a resolution as he can not afford to make those payments.
Take the care back and refund his Deposit of $1000 and insure his credit will not be affected.
Today met with Bruce Blowers he did not introduce himself as a manager so I do not know his title.
Ed Lani – manager is aware I spoke with Bruce and still was not offered any resolution.
WE ALL HAVE THE SAME STORY. I SHOULD POST MY VIN ALSO.
I WAS HAVING A STROKE AT THE TIME, I DIDN’T KNOW, OR TIA’S, AND A DEAR FAMILY FRIEND WAS DYING. VERY UNETHICAL AND THEY KNOW EXACTLY WHAT THEY ARE DOING. IT’S GOT TO BE PART OF THEIR TRAINING.
Someone at corporate needs to call me or your company is going on tue news for scamming customers. You have till the end of the day today.
770-910-0503
This is not a joke. I’ve got records of 6 employees going up the line to corporate who are all in on the scam.
If I don’t hear from someone I’ll assume corporate is on on it too. So far …… purely disgusting behavior in your staff. GMs. And staff.
I HAVE CALLED COUNTLESSS TIMES.
I RECEIVED THE TRUE REPORT ON MY CAR DURING THE 2020 LOCKDOWN AND A TEMP SENT MY “REAL VERSION” OF SERVICE HISTORY. I THINK THEY HAVE 2 COPIES.
THE NEXT TIME I CALLED CORPORATE, THEY CALLED THE LOCAL POLICE DEPARTMENT AND SAID “IT’S COMING FROM CORPORATE, THEY DON’T WANT YOU TO CALL ANYMORE”
I HAVE. THEY’RE THUGS.
Did it work? Did you get out of it? Do you now have a safe functional vehicle? Did they call you? They don’t do anything. But threatened me. I just spoke with corporate again, and she acted like this was all news to her that she never heard of AutoNation doing such a thing to people. She really had me snowed like they won’t care. Which I know better I’ve been going through it for so many years.
Columbus GA, autonation service manager and GM are both lairs. After going back and fourth since March with the same issue with my car the GM agreed to meet with me (After being very nasty and rude on the phone with me) The service manger arranged a ride for me to come meet with them but was very hesitant because he didn’t know what the meeting was about. After having the ride arranged he canceled it and said I couldn’t get a ride, after still arriving for the meeting the service manager said I couldn’t meet with GM because “his son caught Covid.” This was never said to me by the GM. During the meeting with the service manager he said while I was speaking “if you could be quiet for 2 seconds” in disbelief I let my husband talk. We requested a zoomed meeting with the GM the manager hesitated and came up with an excuse as to why the zoom meeting couldn’t happen. After no resolution I left leaving my car there. I was called at 8am the next morning and was left a voicemail by the service manager that they can no longer work on my car and I would have to pick it up by the close of business the same day. I’ve never in my life been treated so bad after trying to give autonation the benefit of the doubt. Now with no car I don’t know what my next step will be.
Which AutoNation location on Columbus, GA
YES, THEY ALL ARE. I THINK IT MUST BE IN THEIR TRAINING.
ALSO THEY ARE VERY CRUEL, LIARS, MEAN, MENTALLY AND EMOTIONALLY ABUSIVE.
NEVER IN MY LIFE HAVE I HAD A CAR SITUATION LIKE THIS.
THIS CAR HAS COST ME MY HEALTH, MY EMPLOYMENT, HURRICANE CLAIM, MY HURRICANE REPAIRS, I ALMOST KILLED A WOMAN BECAUSE THEY RIGGED UP MY BREAKS IN JULY OF 2018 AND TO THIS DAY I DO NOT KNOW HOW THEY WERE REPAIRED FROM DEC 2018-MAR2019 THEY KEPT THE CAR FOUR MONTHS!
THEY LIED AND SAID THEY WERE ON THE PHONE WITH FORD MECHANICS TO REPLACE AND DIAGNOSE MY BREAK BOOSTERS. I DIDN”T KNOW IT THEN, BUT I LEARNED THAT THEY WERE ALRAEDY PAID IN JULY OF 2018 TO REPLACE THE BREAK BOOSTERS.
SO THEY GASLIGHT ME AFTER I ALMOST CRASHED, ALMOST KILLED A WOMAN. AND KEPT THE CAR 4 MONTHS AND I HAVE NO IDEA WHAT KIND OF REPAIR IS ON THE CAR. I GOT YELLED AT AND GAS LIGHTED EVER MORE THAN HELPED.
THE GM STEVE IS A F’N MONSTER. THE SERVICE MANAGER AND INTAKE LADY LORI ADAIR IS A PSYCHO. SCREAMING AT ME OVER NOT CHAING MY OIL AND THEN SMIRKING “WELL YOU DONT’ DRIVE IT THAT MUCH ANYWAY” 3 MONTHS OR 3000 MILES. SHE ADMITTED SHE KNEW THE CAR WAS UNDRIVABLE BUT BY GOD THEY INSIST ON GETTING THOS OIL CHANG/TIRE ROTATIONS IN AND I HAD PREVIOUSLY STATED DO NOT TOUCH MY TIRES AND I WILL GET MY OWN OIL CHANGED. THEY STIL ROTATED MY TIRES AND SCREWED THEM UP.
EVIL. THEY KNOW WHAT THEY DO AND WHAT THEY ARE.
Same – autoNation Ford of Panama City. Before that AutoNation of Coral Gables Florida had it. That’s where the regional manager is.
Location in Columbia SC is without a doubt the worst car dealership I have ever had the unfortunate experience to deal with. The previous GM was in way over his head as far as supervision of the operation and was apparently replaced in April of this year , however that GM is already on vacation. The service dept is without a doubt the worst area of the dealership – calls are never returned , have now left 3 messages for the Service Manager to call. He orignally called ask that I call on his cell but failed to provide the complete number. The last time I rated the dealership I was emailed and offered a free alignment if I would change the rating…how shady is that. Someone at Corporate needs to seriously spend some time at this dealership and talk to some of us that continue to have horrid experiences. Our family has purchased or currently owns 6 Hyundai vehicles all have come from this dealer when it was owned by Jim Hudson or Peacock. When Hudson owned it the service etc was outstanding , dropped some with Peacock and has fallen off the radar with AutoNation. I have been told filters needed to be changed when I had within a matter of a few weeks prior service changed the filters ( air and cabin) no one checked , just a ruse to sell and bill somone. Would be very interested in speaking to someon from corporate as soon as possible.
I have a really big problem with the body sop in oviedo Fl 32765, especially with the fill in manager who told me go f*** myself, and didn’t care who Pete Davida is. I need some help please call me at 407-341-0900
We purchased a 2021 Hyundai Tucson from what was at the time Peacock Hyundai in Savannah, Ga. A short time later Peacock Hyundai sold out to AutoNation. Our SUV currently has about 21,000 miles on it now. Last October I attempted to get an appointment for scheduled maintenance of the vehicle at AutoNation. I was told then that it would be 3 months before I could get an appointment. The service manager blamed this on not having enough technicians to keep up. As I told him the oil change would be about 3000 miles overdue by then. He said that I could leave the car for 2 or 3 days and they might be able to work it in. As this is our only car we wouldn’t have had transportation. We were going to visit family in NC so I had my daughter get me an appointment at the Hyundai dealership in Hendersonville, NC. They graciously serviced the SUV and were great. I believe it was Hunter Hyundai.
Fast forward to June 5th, 2022. I again tried to get an appointment at AutoNation Hyundai in Savannah. Again the same story. August would be the first available time for an appointment. I spoke this time with the General Manager who pretty much recited the same thing as last time. No technicians, no service. He suggested I go somewhere else and get the oil changed and added I should keep the receipt in case of a warranty issue. This paid for maintenance now comes out of my pocket and it jeopardizes my warranty. All the time I am receiving little cards in the mail telling me I’m due for maintenance. Maintenance I apparently can’t get. The two previous Hyundai’s we owned were ALWAYS serviced by the dealership. I feel like the real issue here may be that through no fault of mine the SUV was purchased from Peacock Hyundai and AutoNation doesn’t want to stand behind the car because it wasn’t purchased from them. Rest assured this is the last Hyundai I will ever buy and rest equally assured that I will not do business with ant AutoNation owned dealership.
My Sons tow truck was stolen from the Ford AutoNation lot while being serviced;
They gave him the keys back and
Kicked him out of the office- who should we contact
Which Ford location was this from?
AutoNation is a rip off. I cancelled my extended warranty on the 24th of May. They are refusing to send the cancellation in. I just bought the car May 19th. I’m ready to pay it off and they will not correct the contract. I’ve called corporate and no one has call me back.
Completely frustrated with auto nation of Littleton. Brakes are horribly loud on vehicle I purchased. Had a very difficult time connecting with someone (me calling for 2 weeks). Finally took it in and they said brakes are fine. What a joke!
The Yo-Yo Scam: I believe we have become victims of this scam-
After purchasing our Jeep on 4/11 at AutoNation Chrysler Dodge Jeep RAM and FIAT Johnson City I tried to set up our account online with the lender on 4/19. Lender did not recognize us. So I emailed our sales person to see what I needed to do (twice-second time was 5/9) 2 days later he called us to see how things were going and we stated that we could not set our payments on line.( thinking we had plenty of time since our payment was not due till 5/26–not knowing there was a problem). The following week 5/9 the Finance person Sean Eden called and stated that lender needed to pull our credit again. We said no and asked who made a mistake. He said he would call us back. I sent email again asking about setting up the payment. (no response) We received on 5/12 a letter from lender stating they did not accept our contract. I called lender on 5/13 and they told us they did receive our contract and everything was fine on our end, however, AutoNation did not fill out their paperwork correctly, lender sent it to them several times. Which caused it to go past the 30-day cut off. We called AutoNation and talked to manager Shane. After calling him a few times that day (because he did not call us back) We talked to another finance person and he said they sent everything to the lender correctly 2 days ago. (if that was true then lender received on 5/11). I called lender they still did not have the bottom portion of page. I let the manager Shane know this. He stated everything was good and we should know something by the following Tuesday 5/17. We emailed asking if they knew anything and Shane states that Sean said lender told him to check following day (by the way we were also told Sean Eden was no longer working there). So today we received a call saying everything is good all we needed to do was unfreeze our credit.
They wanted to pull our credit again!!! We said no and wanted our $2,000 down payment refunded. We were told to bring jeep back today (we live 3 hours away). Told them to refund our money first. So now we are waiting to see if that happens.
“The Yo-Yo Scam: The Car Dealer Takes Back the Car
On Behalf of Consumer Law Group, LLC | Mar 26, 2015 | Yo-Yo Scam
In the typical Yo-Yo Scam, a car dealership tells the consumer that she is “all set” and that her credit application has been approved. She drives home in her new (or pre-owned) car and shows it off her to her friends, family, and co-workers. About a week later, the car dealer calls and says “There is a problem with the bank. Your application was not approved.”
Frequently, the dealer will make the consumer sign a new contract with less favorable terms. She might need a larger down payment or have to agree to a higher interest rate. If the consumer doesn’t agree, then the dealer will tell them that they have to bring the car back. If the consumer refuses, then the dealer might threaten to report the car stolen. In some cases, they literally take the car from the consumer’s driveway in the middle of the night.
We call this type of auto dealer fraud a “Yo-Yo”, because the dealership pulls on the string and takes the car back.
Yo-Yo scams not only harm consumers, they also violate the law. When car dealerships tell a consumer that their credit was not approved, they are ignoring the structure of the credit transaction. Most cars are purchased under retail installment contracts, and the “creditor” under the contract is the car dealer. Dealerships usually don’t want to collect the monthly payments, because they want their cash right away. So, they “sell” the contracts to a bank or a finance company, who pays the dealership in return for the right to collect the monthly payments with interest.
Usually, the dealership gets preapproval from the bank before they sell the car. Sometimes, the bank will refuse to accept assignment. For example, if the bank discovers that the dealership engaged in credit application fraud, they are not going to want to fund the deal. When something goes wrong between the dealership and the finance company, the dealership tries to get the car back.
Car dealers violate many state and federal laws when they sell a car to a consumer and then try to change the deal or they make the consumer give the car back. Consumers victimized by this scam can sue the dealership for damages and attorney’s fees.
How to Protect Yourself: Consumers should always keep their contract documents in a safe place. If the contract is left in the glove compartment, a consumer will have trouble proving their case if the dealer takes the car back. Consumers who have been victimized by this scam should also contact a lawyer right away.”
purchased a gmc from this dealership in February. Drove from panama city to get it everything seemed fine on the way home we stopped a couple of times and the step bars wouldn’t open and close like there supposed to. I messaged Maddie my salesperson and she said no problem we will take care of it. A week later the transmission started to slip I called her and let her know. Being I’m several hours away she set me up with a appointment at a local chevy dealer. The told autonation the transmission was going out and the motors on the step bars also. Autonation decided they didn’t want to pay the price the chevy dealer wanted even though Maddie said it was cover under a warranty. She set up a appointment for the panama city autonation but it would be a month and they would have a rental car for me. On April 28 the day before my appointment I messaged Maddie to make sure they rental car would be there. She said that is autonation panama city job. Next thing I know a sales manager is calling me and telling me that they won’t fix the step bars and I wouldn’t have a rental and be happy I’m getting a free transmission. I went to the dealer the next day which was a Friday and they said it would be 3-5 days before I got my truck back and that was just for the diagnostic not even the repair and they wouldnt start counting till monday. I tried to call and texted Maddie saying I needed someone to call me back and got no answer. I have called the dealership multiple times and no one will call me back. I have also contacted autonation corporate office in Fort Lauderdale twice and I have been told I would be contacted within 48hrs and no one seems to care that this is going on. This is by far the worst dealership and customer service I have ever dealt with.
I remember you we got a gmc 2016
May 11, 2022: We purchased a vehicle from Mercedes-Benz of Pompano on February 28, 2022, and this was the second vehicle purchased by our family in the month of February. We paid cash in full which included title and license from our home state. As of this date, we have not received either title or license. We have contacted this dealership numerous times with calls and emails with no turn calls or emails. We dont understand why no one will give us an answer on what is happening. We can not keep driving this car with invalid temporary plates. Is there someone who could help us? We would appreciate any assistance that can be provided. Thank you.
Henderson nv sold me a car in 9 days I take a trip with grandchildren it smoked when we parked it has a flame to it HORRIBLE
Ford auto nation in Memphis,TN stage rd has terrible service team members. they never have enough mechanics to service customers cars. And mechanics are not knowledgeable of ford motors. my mustang been there for two months and still not fixed
The worst experience I have ever had. Las Vegas Buick is a horrible dealership. Chris, the sales manager has Absolutely no interpersonal skills. He is the rudest manager and Mary, was even more rude. Seeing your awful ratings, I should’ve known that it would be a terrible experience. I have a feeling that you probably don’t care either. There’s no way I could be treated like that and the corporate headquarters would allow that behavior to exist. I can’t say enough bad things about AutoNation Buick. It’s too bad nobody there cared enough to even apologized for taking three days to give you my contract, selling me a dirty car, it’s missing parts. It supposedly is a CPO, I don’t believe that. I could get no help as soon as they took my money, I never spoke to anybody again until I went in there two days later and physically got a copy of my contract. You’re rating speak for themselves. there was absolutely no concern for the customer there. They stand around that counter like a bunch of high school children. I would like to be contacted by someone who would be interested in understanding why I am so upset. Chris has no business being in a position. If I could take this car back, I would have. I was unable to get anybody on the phone for two days.
Apparently the lack of customer service as well as interpersonal skills is something that is common with this company. The last time I spoke to someone at corporate they were to check into the issues and get back to me – never did – but the asst service mgr did call to ask how the service was…lol.
I ordered 2021 Ford Bronco , it came in 18 months later the wrong color first off , I called for 3 days leaving voicemail after voicemail for someone to call me when I could come in and get my bronco , no one ever called back so went in myself , everyone was too busy to help me and said they recommend me scheduling a appointment, finally days later I get the Bronco write them a company check and they pull the money out of my account immediately then want documentation after documentation about my account, this company needs shut down and I’m here to do that !
Been dealing with the autonation in Golden, CO. My Mother wanted to sell her Subaru after my Father passed. The title is in both names but states JTWROS. She wants the check written in her name and the dealership did not do. Now the Buick GMC Autonation is giving us the brush off. They claim it is a corporate issue.
AutoNation North Richland Hills is theee worst. Dusty, Francisco/Franco, And Drake are liars. I wasted 6 hours of my time, put a down payment and singed paperwork for them to tell me the car was sold already. Thank God I paid with my debit card. I just put a claim in with my bank. I will never go to another automation.
They did a similar job with me Shari, same dealership in Ft Worth, same clown (Franco) pretending to be a manager. I had a specialized work truck I had expressed strong interest in but it took months for them to make ready. I knew the mechanic on a first name basis I had visited and followed up with them so much about it. They still hadn’t completed the necessary repairs but when I called them for another status check, they had sold it. I was out of a lot of time and money researching the history of this truck. I’m warning anyone and every one, don’t do business with these idiots.
I am going through the same thing with Auto Nation Jeep Dodge in North Richland Hills. Agreed to a price and they came back and said the sales manager says my brother has to finance through them and not Na y Fed to get the price on the internet
AutoNation Chevrolet Mesa! I have never been so frustrated with the purchase of a car in my life. I am 78 and have purchased many cars in my lifetime this is the most frustrating experience ever. Phone calls are not answered, some text messages sent to them are sometimes responded to mostly with promises that are not kept. I suggest you save yourself a lot of frustration by purchasing else ware. Check out all the complaints about AutoNation on their corporate website. I have been patient but enough is enough. I live in Flagstaff AZ and will now have to drive 2 hours to Phoenix in order to get them to register the freaking car I purchased from them on November 29th. That is only half the story. Do yourself a favor purchase somewhere else. I have been in contact with the GM and gotten promises but no action. I have been in contact with the finance manager and again promises and no action. Absolutely disgusting what to treat customers.
I paid my vehicle off had gap insurance on it, cancelled my gap insurance said 6 tons weeks for refund it has been 5 1/2 months now. Still getting no responses from where I bought my car Autonation Power Road Mesa Arizona.
Very pisswd off.
I paid $50k for a used vehicle in Corpus Christi TX, a month later I had a terrible sound coming from the front drivers side. I took it… they refused to give me a rental or loaner, even tho I had factory warranty AND extra warranty I bought through autonation. They kept my car for a week and told me they can’t work on it because it’s a problem with the factory lift and they didn’t know how to work on it. Told me they were going to make an appointment at the local 4×4 shop. I came and picked up the vehicle because I couldn’t be without any longer. Been 2 months now and I can’t get ahold of the service tech anymore, manager won’t take my calls or call me back, if I go up there he won’t see me… so I guess they’d rather something happen while I’m driving the vehicle. Terrible terrible customer service
I take my 2015 S Class Mercedes Benz to Fort Laud. for service before the warranty ended, 2 weeks before the ended date. I was not pleased with the work. I continue to have an oil leak and the car was over heating which the service adviser indicated it was fixed. When I pick up the car the A/C was not working I never had a problem with A/C it was working perfectly prior to getting services at Mercedes Benz of Fort Laudable. I paid for 5 extended warranty and tires and rim protection they refuse to resurface during the warranty. I have purchased 3 Mercedes Benz and never had this kind of trouble before I also plan to purchase another Benz in the near future.I want to be treated fairly.
I have never left an bad comment on any site prior to this but I have attempted several times to get ANYONE to answer a phone call. The automatic system is a joke and when you can get past that the connection will either hang hang up or consumer service tells you they can hear you and to call back.
Bought a car for over $15,000.00 4 months ago from AutoNation Hyundai in Tempe with a AutoNation certified warranty. Car was towed there and brought to them during the warranty period but they never fixing the issue, claiming it was little things such as a hose. Broke down again, this time towed it to AutoNation Honda in Gilbert. Within 30 minutes they located they issue which in turn had ruined the entire transmission among other stuff. Estimated cost to fix over 10,000.00. The service manager from Honda (great guy) called Hyundai and explained his finding stating from the service records they should have caught the issues. The service manager, Jay from Hyundai actually told Honda that there was no record of that issue, just some other stuff and THAT THE CUSTOMER STATED THEY ADDED OIL TO THE RADIDATOR BY ACCIDENT. This of course was ridiculous and I have paperwork showing this to be false but Jay the service manger from AutoNation Hyundai refused to do anything. I then called the general manager for AutoNation Hyundai, James Dixon. He could not have been less interested in anything I had to say. I was extremely polite and there was no reason for his immediate attitude. He even said this is why we sell service contracts on used vehicles IT WAS UNDER WARRANTY AND THEY DID NOTHING ABOUT IT! He did say he would speak to Jay the service manager but we know how that will work out.
I purchase the vehicle from AUTONATION because of the certified warranty and the promise from the sales folks that AutoNation stands behind their vehicle. I am not stopping here but wanted innocent people from such an incredibly horrible business practice. Some of us have to work a long time to save up enough to spend 15,000.00 for a vehicle but I know that means nothing to your company. AutoNation, you should be ashamed of how your dealerships operates.
I purchase a vehicle in January 2021 two weeks after approaching my vehicle I had to return it because the driver side door would not open on September 19, 2021 my car hydroplaned off of a ledge leading me to hit a tree me and my son are very lucky to still be here I was told that the car did not have good tires and wires were hanging from the tires when I got my car it only had 66,000 miles the date of total loss the vehicle only has 71,000 miles which means I hardly drove the vehicle now that my vehicle is a total loss I Autonation Dallas is doing everything in their power not to cancel the extended warranty and give me my refund for my total loss
I received a “RECALL” on my F250 actuators. This was great seeing how they quit working properly snd allowed a their the break into my truck and steal my handgun. After calling and making an appointment, I was told about 2 other “RECALLS” and asked them to do those as well. I booked an appointment 2 weeks in advance. The shop on Mt Moriah kept my truck for 3 days and when I picked up my vehicle the girl (Ashley) told me that they did not replace the aviators. THE WHOLE REASON FOR THE VISIT!!!! She then informed me that the recalls look like a recall but are actually just “customer satisfaction notices”. Well, I’m the customer and I’m definitely not satisfied with this poor excuse of a Ford dealership shop. I got my letter out at home snd it clearly says “RECALL”. I’d like someone to respond with a solution. I use this as my primary vehicle for my business and do not like being without it fir 3 days just to have partial work done.
Why make an appointment for service when you show up early and have to wait 4 hours??? For freaking brakes pads. Not like you had to order the parts! Autonation Sahara in Las Vegas really need to work on their customer wait time!!!!
Hello,
I am sorry to say that the service I received from Auto Nation was TERRIBLE! I scheduled my appointment a month in advance and had 1 main suspension repair concern and 2 minor maintenance requests since my car would be in the shop. I went days in the dark not hearing anything and so I called several times to get a status update….every time I called the people on the phone had NO idea what was going on and were completely unaware of my cars status. After 4 days of my car being in the shop I called again and they informed me that they cant fix my sway bar bushings??? which is a VERY easy repair to accomplish in a shop such as yours. I asked if there was anything we could do because it was my primary concern for bringing my car in. They said, “you can go buy a part and come back and we will put it in” ….i was floored….4 days to jack my car up unto a hydraulic lift and look underneath it to tell me that I’m shit out of luck…I even suggested just having them get the part and they refused.?!?!?! So, seeing that I had gone to THE WRONG PLACE, I at least had them do 3 small tasks (new spark plugs,1 loose wheel well cover, and a new shifter ball for my stick shift) I continually asked what the price would be on all of this and they kept giving me different numbers/quotes…400…600…When I FINALLY got my car back after several more days had gone by, they said…”That will be a THOUSAND DOLLARS SIR” #&*#*%#!! WHAT!!! RIDICULOUS!!! Then to ice the fucking cake, this manager calls me because he wanted to make sure I was happy with the service I got. I told him “NO!” and I explained in detail what had happened. He said “Let me talk to the mechanic and I will get back with you and see what we can do.” days whet by….nothing…I called and asked to speak with him…..nothing…..never heard back from him again RIDICULOUS!!! To be quite honest I WANT A FULL REFUND!!!! My car was in the shop WAY TO LONG….I NEVER got the 1 THING I wanted repaired….I was WAY OVERCHARGED……I was IGNORED and BLOWN OFF completely. I honestly have never been more disappointed IN MY LIFE with service like this. I want something done to rectify this situation or I am going to go OUT OF MY WAY both online and in person to make sure that Panama City and the surrounding areas know that this IS NOT THE PLACE TO BRING YOUR CAR. I have never had to write an email like this….I have no more words quite honestly. This entire situation was just A COMPLETE AND ABSOLUTE FAILURE!
After purchasing 4 new vehicles from Autonation Clearwater, Florida, I am done with them. After you drive your new car off the lot they are through with you. I have tried to get 3 different people today in 2 different departments and have never gotten a call back and I won’t. After being insulted by a parts employee yesterday, I have tried, with no avail, to talk with someone about his laziness and rudeness. I am happy that last year we went to Maher Chevrolet for our new truck. Autonation in Clearwater is the rudest place. After your service visit, the employees tell customer to make sure they get all excellent on the survey they will receive on your visit. They tell you that if you don’t give them an excellent they will get in trouble. What a lie.
I am just flat out saying I will be leaving your Johnson city Tn location a very bad but honest review. I will encourage others not to be doing business with them. We recently got a car from them and my car was advertised as a v6 AWD and it’s a 4 cyl FWD. We called them about it and was told at first they would fix their mistake. Well, never heard from them and my husband was talking with someone and was hung up on TWICE. HORRIBLE customer service. Now they are saying they’re looking for my car with the AWD V6 and my husband has tried calling a man named “Tab” that works there and has left FOUR messages to see what’s going on and the man will simply not take the call or call us back. This has been a heartbreaking experience because this was our very first big purchase. ZERO stars for your Johnson City TN location. I know mistakes happen but the employees there certainly do not aim to please. I have heard lots of bad things from them. It’s unbelievable I regret doing any business with them. Watch out for the false advertising!
Worst experience ever I have bought several vehicles from Autonation stores and this was absolutely bad enough that I will never spend another dollar with these jerks. I traded in a vehicle worth nearly 7k more then the vehicle I purchased. They asked me to wait for payment I am nearly 4 weeks waiting and now I can’t get ahold of anyone at the dealership or at headquarters they want me to wait up to 6 days for a response this is completely unacceptable and horribly unprofessional. I would love a call back to put this thing to rest unfortunately I probably have to wait another month for that. For being the biggest dealership brand in the country your services suck.
When you read all of the comments below and count the number of comments below, you quickly find that every single one of the comments are complaints and this company is all around the country. There are 41 comments and correspondingly 41 complaints. I tried to cal the company and talk with someone but if you do not know who you are supposed to call by his name, you can never speak to anyone. Never do business with this company. With 27,000 employees you would think there would be some praise somewhere but even the employees below comment here and the response is more than deplorable. This company should go out of business. WOW how shocking is this???
Autonation Greenacres sold me a car that I was only able to drive 3 weeks. Management did nothing to help but told me to wait for the car to be repaired. Why am I buying a broken car from a so called credible company. I hope people no they can spend their money with a private owner and get better results from these blood sucking bastards.
To say that the customer service in the Mercedes-Benz of Miami (owned by AutoNation) is horrific, would be an understatement. I made the mistake of purchasing a new SUV there in 2020. The latest string of bad customer service experiences started when I took my car to its Collision Center after a truck sideswiped my rear driver side. Fast forward to August 27th when I asked them for 4 new tires after the Service Rep, Andy Garcia stated the car needed them. I asked him to order it but they were out of stock and promised to order the 4 tires and call me me when they arrived. Almost 2 weeks later, still no one called, so I called on Thur., Sept 2nd, explained the issue and was asked to leave a message. Three days later on Sept. 7th, still no response so I called again and was asked to leave another message. Four days later, on Sept. 11th, again, no call back, so I called yet again and asked to speak to the Supervisor in Parts. Miraculously, I was transferred to him and he promised he would call me back by 5pm that same day, but as of today, I’ve yet to receive a call from him. So I called again on Monday, Sept. 14th, and asked to speak to the Gen. Mgr. who of course wasn’t available so I left a message. Finally, the service rep, Andy Garcia finally called back and said he would look into it and call me back that afternoon. But at this point, two of my tires kept leaking air so I called Mercedes-Benz of Coral Gables, who also didn’t have them in stock but ordered them immediately and I was able to get all new tires installed on Tuesday morning. Andy finally called back on Tuesday afternoon to tell me they’re still not ordered, but as clearly they had no interest in my business, I had already gone to another dealer. When the other dealership, MB of Coral Gables attempted to align my rear tires while installing the new ones, they noted that the alignment was on wrong due to bad service several months before at, guess where? Mercedes-Benz of Miami Collision Center when they did the work after the accident. I called them up and the Collision Center Manager actually started raising his voice and arguing that it wasn’t their responsibility. This is mind-boggling since they were the ones who did the work to begin with, unless, of course, the car was damaged when I bought it new! I called Andy back, since he was the one who worked with me through the whole collision thing months before and he said he would call the collision manager and then call me back the next morning. That was Tues., Sept. 14th. However, you guess it, he never called me back. So I called him on Thur., 2 days later, to follow up and he very nonchalantly tells me the collision manager won’t call him back and so sorry there’s nothing he can do. He suggested I show up at the Collision Center and talk to the manager there – did he mean the same one who yelled at me and dismissed me telling me it wasn’t his fault without even looking at the car? It is interesting to note that when I first went to pick up my car at the collision center when they did the work, after 5 days, my tire was flat, and the rep was going to let me leave there with it like that until I brought it to his attention. I told him I couldn’t drive away with a flat as it was not safe to do so. He then says that it was a nail, before he even looked at it. So clearly, he knew there was a nail, and was ok with me leaving the parking lot with it like that. Then he proceeds to argue with me that it’s not their fault, that the nail was there prior to car being taken there! This is preposterous since it wasn’t flat before I brought it in and it was there FIVE days before I picked it up. Again, they took no responsibility. So here I am stuck with a broken wheel alignment which they won’t even address and no one cares. This is by far the worst dealership with the worst customer service across the board. I also want to add that ONE WEEK after I bought my car I had to bring it back because it was making a weird whistling sound when I went over 60 mph. It turns out there was a defect with the windshield and I had to leave it there so it could be replaced. It still makes a loud sound when I drive, you could hear the wind, and a bunch of road noise. This is the third Mercedes-Benz car I own and the other two were super quiet. If I wanted a car to sound like I’m driving the Honda I just got rid of, I would have bought a Honda and saved myself a lot of money and aggravation. I did not buy a luxury car to put up with sub-par service and quality.
Horrible company. They lie to you to sell you a car and get you into a financial jam.
Bought a car from Autonation Toyota in Las Vegas in 2018. I just find out that it was reported as salvage in 2016. I’m told that there is no accurate reporting out there for salvage and they used carfax therefore not their problem if it was reported to NMVTIS and not carfax. Then I’m told the reporting is probably not accurate but no one wants to follow up or take ownership for selling me a salvaged vehicle. That I bought for my 16 year old daughter. If you value your safety and that of your friends and family, DO NOT buy from any Autonation! Wish I would have done more homework on them before purchasing. Multiple messages no response, they simply take your money and walk away!
I purchased a vehicle at the NRH Hyundai in February. I was pushed to buy the oil change/tire service package. I reluctantly did. I have since had three oil changes and they have all been a sit and wait two hours. Two of the oil changes were at the Autonation North Fort Worth. These people think you have tons of time to sit in their customer waiting room. Well, I do not have time!! Today however, I was sent a link via email to check in for my appointment. I did as they asked when I was almost at the dealership. When I arrived no one knew anything and said I had to fill out paperwork. Said they needed a paper copy. Well, if you ask me to spend my time checking in online with all sort of info then you can walk to your computer and print what I just filled out. But no they would not do this. Second I told them I was there for a tire rotation and oil change. They informed me it would be at least 2 hours. THIS IS RIDICULOUS!!! I told them there was a nail in a tire and it sent them adding more time to my visit. They came and told me they could not get the tire repaired so they would order a new tire and I can get it installed late this afternoon or in the morning. I said in the morning. 8 a.m. I would be there. They said it will take at least an hour. I am like WTF? I said really and the lady said well we are not a tire store….I said no, maybe you should stick with just selling cars and not even sell me a tire package if you cannot deliver the service. I said furthermore, the express oil change should not take almost 2 hours. She said well it is a minimum of 1.5 hours for an oil change. AGAIN, this is not express!!!!!!!!!!! Express is less than 30 minutes. She gave me a quote for three more tires which was $150 more than Discount Tire. For now on, I will pay the money for my express lube place by my office. And I will pay Discount Tire for my services. Both of these places value my business. They are not rude either. I am so done with AUTONATION…stick to selling cars but it is obvious you cannot service them.
I purchase a 2013 Camaro ss recently I took it home and used dodge dealership in north Richland hills texas makes pay for high dollar window tint they made appointment for this to be mon the following monday the engine light cam on so the gave me a loaner to drive home I kept the car over a week for a c02 sensor and the car was sold with it passing inspection I get the car back and find the mufflers had been changed out with v6 mufflers when there was nothen wrong with the very nice sounding exhaust system which helped sale the car the welding was the junk yard mufflers are welded improperly and the v6 exhaust dose not go on a ss Camaro its takes the performance way from the car and sound away the manager Freddie will not call me back are take care of this problem I believe someone wanted the camaro ss exhaust system for there self’s please help 682 8040542
When they say a 50 point inspection, they don’t actually mean it. A week after we bought the car, we heard noises coming from our front wheel. We live an hour away from the Autonation Honda 104 in Westminster, CO where we bought the car, so we took it to the nearest Honda dealership. It turned out the brakes and rotors were very rusted and becoming corroded. When we called Autonation about their inspection, the general manager called us liars and refused to do anything about it. We had proof and everything and he still refused to see us. He said he believes his service technician before he believes customers. He was extremely rude and we will never go to that dealership again.
I called the Corporate Office on Friday, July 30, 2021, regarding the purchase of my 2021 Hyundai Sonata Limited purchased on June 16, 2021. It has been one thing after another since I purchased it. The service department, management, and the people to who they contract the work. Problem number one: They picked my car up to have it tinted. When they dropped the vehicle off to me, the tint was not applied correctly. The people who tinted the car pulled on the rubber to the window and damaged it. I also discovered a dent at the bottom of the door. I made the sales guy aware of the problem. My car sat in my garage for two weeks until they were able to schedule an appointment to fix the problems. I took the car to the dealership. They had my car for two/three weeks. Problem two: Once I picked the vehicle up I noticed a scratch along the back of the trunk, and a dent on the hood. I enformed the sales guy and Supervisor right away. I also noticed my car had been driven a lot and some of the gas was gone. The supervisor tried to argue with me that the car does not leave the parking lot, but after a week, they confirmed that the car was driven off the lot (claimed that they went to wash it, but I know they wash your car there, because I take my car there to get oil changes and they always wash it before they bring it to the front). This vehicle had 10 miles on it and under 200 when I dropped it off. Problem three: After a week and a half (when they told me my car would be finised no longer than four days) I finally able to pick up the car. My boyfriend noticed swirls on the hood. I was told my vehicle would be fixed and repainted, but that is not what they did. They tried to buff the dent out with a buffer which caused swirls marks all over the hood and trunk of the car. I showed the sales guy. He really couldn’t say anything, but WOW! I asked to speak to the Manger who was over Autonation. I was told he usually leaves early on Saturday. I asked to speak to the service department manger. He was also gone for the day. The only word I have received from a supervisor is that the scratches on my car was superficial. “Superficial?” That really hurt me. I was standing there crying. This car is brand new. I did not purchase this car with swirls, dents, bubble in the tint, and torn rubber from the window seal. I purchased a car at this same dealership early 201, because I had a house fire and lost everything including my car that was parked in the garage. I never had a problem. I took my car there for all the services. I was not looking for a vehicle until it took my car for an oil change and I saw the new Sonata. This was my first vehicle that I was actually purchasing in the year that I am currently in. I pray that no one has to go through what I have. I can honestly say, the management at this location does not care about their customers.
Dealership: Autonation Hyundai Corpus Christi 6686 South Padre Island Drive Corpus Christi Texas 78412
PATHETIC……. Buy from anyone but them!
I spent 3 days working with 2 dealerships trying to buy a car. I committed to buying the car. After wiring a $25,000.00 deposit (the most my bank allows per day) and arranging a $3000.00 immediate credit card deposit the day before, they told me that the “sister” dealership that had the car was going to sell it to a local buyer and would not honor the commitment to me.
I asked over 10 times during the process if the car was mine and did I have rights to purchase it. Each time I was assured it was mine to buy. Then they tell me that they cannot get the car and BELLEUE AUDI (WA state) would not respond to the calls and emails from the GM at AUTONATION FORD-TORRENCE.
The GM at Ford told me that he made 1 phone call to Bellevue and they would not pickup or return his call and “what was he to do”. He said it “was only a car deal” and it didnt matter. We had been looking for da specific car for some time. It was only a car deal to him…. we had invested days of time and money to find this car and even arranged transport to our location.
Additionally, both stores commented that they were a public company and didnt have bosses and could do as they wanted.
Epitomizes everything we hear negative about “car salespeople”. Just out for their buck and screw the customer.
Cannot get through to corporate or anything resembling customer service.
STILL WAITING TO GET MY $25,000.00 BACK.
I recently bought a car from autonation north phoenix. 2 weeks after purchase check engine light comes on I take it to infiniti they tell me I need a cat 2500 dollars. I think I have a warranty that don’t get activated until a month later.I have to make 3 separate trips to get it activated to be told it covers nothing. So now I have a bad strut, cat, and ac go out! Looks like their selling lemons. Less than 45 days and I’m out 2-3 thousand dollars already. Also this car to find out was returned previously from a buyer because of same issues. Very poor customer service. Horrible sales tactic. No one should ever buy a car from autonation again!
Hello,
I would like to file a complaint against autonation- Roseville, CA. I bought a new car in Sep 2019 from Autonation Roseville CA. I’m not happy with how this place customer service. I cancelled the warranty I purchased in October 2019 and they don’t cancel the warranty until today. It’s been almost 2 years and I’ve been still paying it every month since I cancelled the warranty. I called and even talked with the manager multiple times. Every time they say it will be fixed right away nope. The last time I called them was 2,3 months ago. It’s ridiculous.!!! I’m so mad and annoyed and I will keep filing a complaint until it will be fixed.!!!!
I have a copy of the cancellation. Please, someone, contact me or help me to solve this issue that should’ve been fixed 2 years ago!!!
I recently dropped my Ford F150 Sport off at the Memphis AutoNation Ford service department (where I had purchased it). The oil leak I was bringing it in for was determined to be coming from the plastic oil pan. This pan was replaced by the Wolfchase AutoNation Ford in October of 2019.
The problem I have is that a replacement pan is on back-order and will not be here for another 4 weeks. Other AutoNation Ford dealers have the part but are unwilling to relinquish it.
It’s nice to know that AutoNation values their parts more than their customer service.
My husband and I purchased a 2021 Chevy Trax within hours I found the car to be smaller than originally thought, contacted the salesman who told me to contact the dealership. I contacted the dealership to be told that I could not bring the car back that there’s no cooling off period. I was also told they could put me in a bigger vehicle for more money when I asked how much more I received no response. I then contacted corporate on Tuesday 4/27 to be told a customer service specialist would get back to me within 48 hours. On Thursday 4/29 I call HQ agin since 48 hours had past to be told it’s 48 working hours and they only work 8 hours a day. So it hasn’t been 48 hours. I called HQ again today 5/7 to be told the specialists were all busy to wait 48 hours. I explained I was told that last week and I’m still waiting but when I went to school 9 x8= 72, has that changed. Needless to say I am not happy with this company it’s salesman managers or their “specialist”. This review probably won’t get me anywhere but I just needed to write it. I will post if and when I finally hear from someone but not holding my breathe.
I had the displeasure of working with your ChryslerDodgeJeepRam dealership in Katy Texas. Before I went in salesman Carlos Hernandez contacted me numerous times regarding my interest in a 1500. After so many emails, Cecilio the GM reached out to me to see if I was still interested. I explained to him that I can afford any truck with my annual salary being 96K but my credit is not where I want it to be. He wrote back to please come and and we can get a deal done. Needless to say it did not get done and Carlos gave me a counteroffer approval of 33k in which I was ok with and picked out a used 1500 in that range. I didn’t hear from him in 2 days then he emailed me and said the backs would not approve it. So why tell me I’m approved? What changed? I sold cars and this has never been the case where you are approved and then denied. Now my scores are even lower with numerous inquiries that I didn’t want in the 1st place. I bought a truck from there in 2015 and it was a totally different experience. It literally went from a dream to a nightmare! I hope some changes in personal are made to insure that the right culture is set and customers can have a great experience again. As for now I will tell everyone I know to stay clear of Autonation and believe me I know a lot of people who need vehicles!
I purchased a 2021 Chevy Trax within hours realized it was going to work for me and asked for my trade in back. I was told there’s no cooling off period. Been waiting nine days for corporate to return my call that I was told takes 48 hours.
Dear Mr. Michael Jackson,
I’m writing you directly to make you aware that the Lexus of Cerritos dealership in California is ruining the reputation of AutoNation. I bought a 2020 Lexus RX450h and it was supposed to go through a 161 point inspection. After I took it home, I found the black rear right plastic panel came off it’s mounting. I contacted the salesperson, Elliot Gorski, and he asked me to come in. After two hours, he said that I have to come back because they had to order the part. After three weeks not hearing anything from Lexus of Cerritos, I took it to Crown Lexus and they told me that the liftgate glass that I had was replaced with a generic glass, not a Lexus part. They refused to repair the problem because the rear glass does not fit the RX450h. When I tried to bring the matter to the General Manager, Jake Kahen, he refused to talk to me. I called my salesperson again and he said that the warranty does not cover the glass. Not true, the warranty is 4 years bumper to bumper on the original vehicle. Elliot Gorski is not a good salesperson. Over the phone conversation, he was picking an argument and even threatened me if I want a fight. Later he said he will have the service department call me to fix the plastic trim only. I never got a call from the service department or anyone in that dealership. The point of this email is to bring to your attention that the Lexus Certified cars are supposed to be covered. Since AutoNation Lexus of Cerritos replaced the rear glass with a non Lexus part, that voids my warranty? So why are they allowed to sell it as Lexus Certified. I question the entire dealership on how they behave from the top down. If you call them, no one answers the phone. No one gives a business card. I received a letter in the mail telling me to bring the vehicle to service so they verify the VIN so DMV registration will not be delayed. AutoNation Lexus of Cerritos sold me the vehicle, now they don’t know the VIN? Something is gravely dysfunctional here. Thank you for your time.
Glenn Espino
2704 Call Vista
Chino Hills, CA 91709
AUTONATION CHEVROLET GULF FREEWAY
Our current General Manager Jacobo Chavez has,
Peed on employees
Denied us off days
Has gotten complaints to HR multiple times.
HR (Crystal) always protects him. Always
Workers here are going through HELL.
He flirts with female bankers in front of everyone, super inappropriate.
He has employees trading in vehicles every 6 months, stealing money from the company.
Finance mngrs, sales mngrs are having relations with service & sales staff. He doesn’t care.
Sales managers are selective with who they help, if you get them drinks, lunch, cigarettes, Candy they will work with you fast.
I work my ass off and don’t get them anything. I have to wait an eternity to get, monthly payments, trade appraisals, etc. They cost me money every day because i am not a runner for them!
These guys aren’t managers. WHO PUT THEM IN MANAGEMENT?! AUTONATION WTF
I have been here a short time, but i have seen so much & its not fair.
So many good sales people have left because this system doesn’t work.
As an employee and someone who is a hard worker. REPLACE MANAGEMENT – THIS PLACE HAS SO MUCH POTENTIAL AUTONATION WHY DONT YOU GIVE A SHIT ABOUT US. NUMEROUS COMPLAINTS VIA THE NUMBER YOU GAVE US, MANY EMPLOYEES HAVE CALLED
INTERVIEW FINANCE, SALES PLEASE ASK ABOUT MANAGEMENT – STOP USING THE SAME HR REP SHE DOESN’T HELP STOP SENDING CRYSTAL – AUTONATION EMPLOYEES ARE BEGGING FOR CHANGE PLEASE #FIREJACOBOCHAVEZ #GIVEUSABETTERLEADER #BETTERMANAGERS
#STARTAINVESTIGATION #DOSOMETHING!!!!
I’m giving the location at AutoNation Pinellas Park 24 hours to return my email, then I’m posting a comment on every MF site I can find for AutoNation.
I bought a 2020 Chevy Silverado from Autonation Chevrolet in Gilbert Arizona and selected an extended warranty package. A few days later my wife and I decided that the extended warranty was not worth it to us, so we wanted to cancel. The finance person we worked with was very helpful at first, but when it became apparent of my intent to cancel and get a refund on the extended warranty, all of the sudden it took 2-3 days of me nagging to get a response. Took over a month to get the “form” so I could officially cancel. Sent it back to him like I was told to do, and its been crickets ever since then. I’ve tried to contact him several times, only once did he respond and say it was in “corporate’s hands now”. I tried to contact the corporate office and have yet to receive a response either. It has been over 2 months since I bought my truck and the money I spent on the extended warranty has not yet been returned to the bank where my loan is. I guess it’s time to call a lawyer.
I took my car to the Autonation off of Highway 6 and Beechnut for an engine replacement and they broke my key, they put a 2012 engine in a 2008 car and it shakes, they chipped my harmonic balancer and chipped my coolant fan. I had to replace my coolant fan and radiator because the coolant fan chipped and messed up my radiator. They are refusing to fix my car when the service guy told me he would replace it. This was Autonation Chevrolet Highway 6, Houston, Texas. Bad Service and now my car is a piece of crap and this is where I purchased my car from.
I just had the pleasure of dealing with your AutoNation Honda Chandler Arizona location and I have to say that I’ve never seen such bad customer service ever in my life and I’ve never been treated with so much disrespect and overall attitude ever. I’m struggling to understand how that place is still in business, I doubt me leaving this message for corporate will make any difference but I know one thing ,Someone higher up should look into this and make necessary changes. Look at your sales and I’m willing to bet that location is not doing to well. I was interested in getting some basic information about a prior purchase and a quote for my next fleet for my new location in Az, which I now will be taking elsewhere. Thanks for the terrible experience.
Mr. Kenneth W. Smith Jr
President/CEO
Tee 2 Green Recovery Services
Dear Mr. Smith,
Complaining to AutoNation is a total waste of your time.
They do not care.
This behavior you, me, and others here have experienced is the standard corporate culture of AutoNation in Florida, the parent company of MB-Houston North (where I was sold a water damaged Merc) who own dealerships throughout the country.
So all be warned, as this is a cautionary tale:
You can get screwed just as easily in Phoenix as you can Houston if AutoNation owns the dealership.
They are nothing more than common thieves.
My name is Genevieve Smith on June 2,2020 I purchase a 2012 Porsche Cayenne S Hybrid from AutoNation Dodge, Chrysler, Jeep in Katy, Texas. My sales person Mr. Adam told me I couldn’t take the vehicle home on that day because it had to be serviced, because if I leave with it and something happened they will be liable for it. My vehicle was sent back to the service department after I test drove it, the next day June 3, 2020 called my salesperson to pick up the vehicle it still wasn’t ready. Time past I called everyday still no it’s not ready, the bank was even calling me as well as the Dealership of why the vehicle was not in my possession. Then I as told by my salesperson they have to change the oil, and do inspection to make sure everything with the car is good I said ok then I was told they are waiting on a piece for the car. They had to order it from the factory in Germany the Porsche Dealership didn’t have it two weeks have gone by my salesperson text me pictures of product sitting under my vehicle as it continue to sit on the lift oil, filter, he stated they are changing your brake pads and rotors that will benefit you and the car my salesperson said. Then my salesperson told me the part finally came on June 17, 2020 my salesperson said the part will be here tomorrow, the next day Jason the Technician not at work just a straight run around. Then on June 18, 2020 I call the service department they said it would be another two weeks for the part are you serious, I even spoke to the manager in sales. Then all of a sudden the part that would have taken another two weeks to come in showed up on June 23,2020 when I called my salesperson, he ask can he call me back I asked could I pick up the vehicle that was at 12:04 pm. I texted my salesperson again at 5:33 pm the same day he stated he drove the car for 15min okay can I pick up the car? I will let you know shortly my response ok he texted pictures of the car finally out of service. Next day June 24, 2020(me) let me know if I can pick up my vehicle?(salesperson) did he call you? which is the sales manager, sales manager gave me the run around. Finally June 25, 2020 I was told I could pick up the vehicle, I had to fill all my papers out again because the shredded my folder per salesperson they had to renew my contract. I drove the car home next morning June26, 2020 started driving the car coolant light come on went to a certified shop check coolant level was low he added more went home. Monday morning June 29, 2020 driving to work only 6 miles from home coolant light come back on , called shop asked to drop vehicle off they ran test form June 29, 2020 to July 7,2020 trying to find the problem made an appointment with Porsche North in Houston, Texas drove the car home on July 7, 2020 on 2 miles down the road oil light come . Called the tech where I had just pick the vehicle up from he stated oh I checked your oil and it was very low I had to add some. I parked the vehicle the rest of the week. On Saturday , July 11, 2020 took the car to have the oil service one block from home the service tech showed me the oil cap milky residue he said you have a blown head casket ok. Called AutoNation on Monday morning July 13, 2020 spoke to Mr. Calvin service manager explained the situation he looked at the computer told me he don’t see where nothing was done to my vehicle, he said he would have to look into it. Next day called him he was in meetings spoke to his assistance, he had him to call me back. Mr. Clavin called me back with an attitude and said he spoke to his manager and they said they are not paying for anything they changed the hose on the coolant tank and that’s it everything else is my responsibility and I need to speak to my salesperson and his manager. Ok but you said yesterday you don’t see where my vehicle was even service, call my salesperson he act like I didn’t know what I was talking about that’s not what he said about oil change and things being done. You forgot I have text messages and pictures, they are all liars and crooks I don’t like talking bad about a person are business but that one I give them a zero. I will be contacting the Better Business Bureau on them.
Horrible customer service at Auto nation Toyota in Lithia Springs,Ga. Ripoff with all the additional fee, I didnt even try to negoitate listed price and was putting a $10,000 down payment. They still tried to add all these addition fee, $299.00 for floor mat, $600.00 for window tint that they did not install. All together it was about $3000 worth of random fees. Horrible, you all should be ashame. Lost a sale being greedy, and was extremely rude.
Autonation treat their employees like crap. They only worry about number and not about the employees. They put people into managing positions that use employees to get their personal items that is not for business (ex: cigarettes, dry cleaning and family members). They don’t care what the employees have to tell them because it’s only about the money for the CEO and other head people. They don’t care for employees families. I would never buy or get service another vehicle that Autonation owns.
1. Test drove one car that was wobbling so much even the sale person was embarrassed. And requested we drive another one.
2. Purchased car on promise that under warranty certified and would be repaired if needed as still under warranties.
3. Day 3, tire flat from nail in tire. Not reported just repaired on my own.
4. Strike 1. Week 1. Sunroof stuck open. Took to dealership in rain on July 3. Told they would put a plastic bag over it and to return the next Thursday. After I complained to sales he was provided a loaner.
4. Stirke 2. When picked up car. Notice significant scratches in several areas obviously down during the sunroof repairs. Did not want to complain so going to let it go but . . .
5. Strike 3. Week two. Now a light on that says pull over keep engine running.
Is this the the Autonation Mercedes level of quality and service?
Please resolve this or allow use purchase money toward another vehicle
Please have someone contact me at this email or 3054589111.
William Richardson, Esq.2201 N. Dixie HighwayWilton Manors, Florida 33305(305) 458 – 9111
DOn’t buy a car from Crestview Ford in Crestview Florida. The service department is a rip off.
I purchased my car at this location Feb. 13 2020. I immediately set up auto pay; My first payment was due March 22 . I sat up an appointment on April 20th to have it serviced; the check engine light was on. The service advisor said they did not have the right tools to check the car but felt it was a sensor with the gas cap and reset the car so that the check engine light would go off. I called because the light and other warning lights came on (check engine, visit workshop, low fuel (when the car was on 1/2 tank). My scheduled appointment was 4/28 and the car started smoking and all the functions stopped. I ended having to tow the car to the shop. The Service Advisor called to tell me I needed to buy a battery so they could test the car because the battery was no good. I only had the car less than 60 days . My question why would the battery be bad; I just purchased the car. He called again to say the car had a bad pump and something else but it was not under warranty. The sales rep who sold me the warranty told me any major functional things with the car would be covered. They kept the car because I had no money to fix the car and still pay car payments. Today is May 13, 2020 and I have heard from no one. The Service Advisor, Customer Service, management….no one. The Service at the location is horrible . To reset a check engine light code and send me on my way is insane. The car blew up with smoke and they said I needed to pay to have it fixed. Had they pay attention to the codes /warnings the car might have lasted. Resetting the codes was misdiagnosed. I am devastated that they expect me to pay a car not for a car I can’t drive. They are so unprofessional. No one has called me since 4/28th. . My phone number is 713-443-8817 The dealership: AutoNation USA Kathy 15625 Katy Fwy, Houston, TX 77094
I want to know who to contact to become a distributor/vendor (Zanotech LLC) for Autonation nationally for provide a disinfecting & sanitizing solution (PermaSafe) for your vehicles both new & used. This is an upsell opportunity for Autonation to add profit in sales & service. Please let me know what needs to be done to speak with the right person. Jim Duncan, / 404-427-6326 Cell
http://www.youtube.com/watch?v=bftRT8FiTII&t=2s
http://www.youtube.com/watch?v=5t8SPDhuEK4
If you think Autonation treats their Customers bad you should try working for them. Their flat rate employees have been deemed essential “expendable” so they are being forced to go to empty shops and stand around with nothing to do and not being paid so that Autonation can avoid paying Unemployment. They have been told that they will be denied for unemployment and that they can have minimum wage if they stay. These are highly trained loyal technicians who Have to buy tens of thousands of dollars worth of their own tools and are used to making 30- 40 dollars an hour.
Plz STOP the 12 hour days in your parts department! I would like to eat dinner with my spouse before 8:00 pm and his kids would like to see him at sports events.
I am having a HORRIBLE time communicating with Auto Nation’s claim department. They are nothing but rude and short with me. My issue is ongoing since beginning of winter. They have dragged out my appeal for months and still can’t seem to give me some honest feedback.
I don’t know who else to talk to and it’s very frustrating.
I have been shopping online for a used vehicle for a couple of weeks now and came across a 2014 Ford Escape at your AutoNation website. I sent an inquiry via email and was contacted the next day at about noon by a young lady named Dakota Filipiak. She asked if I was interested in coming by for a test drive. I folder her we would like that and I would call her back in a few minutes to confirm. I called her back, we arranged to be there in about 90 minutes as it was a fair drive to an area we don’t normally go. She assured me at that time that she would have the car pulled around front and ready to test drive.
While on our way, at approximately 1:10 PM I received a call from Jose Rivera inquiring if we were still coming. We told him we were still about 30 minutes out but on the way. Again assured the vehicle would be out front and ready for us to drive.
When we arrived and found Dakota, her and Jose told us they could not find the keys but were still looking, but in the mean time was there another vehicles we might be interested in. Right there I smelled the old ‘bait and switch’ routine and should have left immediately. We were told by Jose that when they find the keys they can drive it to our house and yada yada yada. So my wife asked if we could at least look at it. They both looked a little worried at that point but said “Sure, it’s way in the back’ and seeing that my wife has trouble walking and uses a cane he told Dakota to pull a car around and take us back to look at it. About 10 minutes later we were informed that it has a bad transmission and they’re not able to show it, while holding a piece of paper with stock numbers of other vehicles.
Well what a load of crap!
I was later told by Dakota via text message that she was sorry and never could find the vehicle. Y’all really need to work on keeping your lies straight.
If even one of those excuses were true then you have a serious problem with the ability keep track of a vehicle/keys but I believe the ad was an attempt at bait and switch. A really tired old trick that I thought had gone away with disco but no, still practiced at AutoNation I see.
By the way, the ad is still up on various websites.
It was hard enough talking my wife into going to look at a vehicle, she is very worried about this virus situation, so thanks again for causing us to travel that distance unnecessarily. There was ample time to contact us in advance and let us know the vehicle did not actually exist, but getting someone in the door is far more important than integrity with your sales manager. Instead he let us drive 45 minutes each way, lied, insulted my intelligence and proved to me that AutoNation is not the place to buy my next car. But, congratulations, you got a potential customer in the door.
I was ready to buy a vehicle that day, I’m tired of looking and had the sales manager paid any attention, he would have noticed me looking at the new Ford EcoStar. In fact the last three times I took my wife used car shopping we ended up buying a new vehicle. I have an appointment with another Ford dealer tomorrow to look at a used Escape and possible a new EcoStar. And you can bet that if I am treated the same way there I will walk.
With the economy the way it is I would suspect businesses appreciate paying customers. Your business practices prove that I am sadly mistaken.
Can you please direct me to where I can submit a request for one or more of the Auto Nation dealerships in Corpus Christi, TX to sponsor PRIDE 2020? I dropped off information at the dealerships and was told the request would go to corporate offices in Florida.
Hey Tom did they ever respond to your request to sponsor Pride2020?
How long or how much time did it take them to get back to you and Did they sponsor events?
I had a positive purchasing experience, however, after a few weeks I realized the car needed a new transmission. I called the Automation Dealership I purchased it from and was told to bring it in. I live 1 hour away, so it’s not very convenient. (yes, it was my choice to purchase at this distance not realizing it would be an issue). The car was surging at 2RPMs and not getting the gas mileage as it should. I brought it in, on a Saturday, in less than 2 hours they came back and said there were no error codes. I’m at a Chevrolet dealership (Autonation) and my car is a Toyota. I was told their Toyota guy would be here on Monday, they would consult him and call me on Monday. Late in the day, no call. I called the Service Dept. I was told to bring it in again the next Saturday and they would give me a loaner car. I bring in my car and get a loaner. The following week, Monday, Tuesday passes, no call. I call THEM on Wednesday. It needs a new transmission. I ask if they have one available. “yes” So once they get approval to for the transmission they can install it. NOT TRUE! The processes are very screwed up. They should have obtained approval for the replacement between the time I brought it in the first time then they could have had the approval by the time I brought it in the second time. BUT NO! I get a loaner and three weeks later, I still do not have my car!! Each week I have to call THEM!!! Replacing a transmission should take 1-2 days. 3 weeks later, I STILL don’t have my car!!! I was told by the end of week 3, I would have it. GUESS WHAT? Today, I get a call, my car is not ready! I ask why? They guy keeps getting pulled off my car to work on other cars. THAT is not good processes. It makes no sense to drag this on for 3 weeks. Have “the guy” work on my car for 1 to 2 days solid, then release him to work on other cars. Very screwed up processes. I AM SO UPSET. I WANT MY CAR BACK. I do not recommend purchasing from Autonation. Makes sense why the local Chevrolet and Mercedes dealerships are no longer associated with Autonation.
I agree!!!
BOUGHT A 2013 MUSTANG SHELBY– AUTONATION DELIVERED IT TO ME VIA A COMPANY DRIVER– THE CLUTCH WAS OUT UPON DELIVERY- NOW AT THE LOCAL FORD DEALER FOR REPLACEMENT– BEEN WAITING 3 DAYS FOR MY SALESPERSON TO RESPOND– I GUESS THE $2500 BILL IS ON ME– GLAD I LOOK AFTER MY CUSTOMERS IN MY BUSINESS SO I CAN AFFORD THIS—THE BIGGER YOU ARE THE FARTHER REMOVED FROM THE CUSTOMER YOU BECOME– LIVE AND LEARN– SHOP HOMETOWN SMALL
Saturday my fiancee and I went to Autonation Buick GMC Park Meadows at 8101 Parkway Drive in Lone Tree Colorado to look at a specific vehicle that we saw posted online for sale. Our Sales person Vladimir was fantastic and helped us a lot. We liked the vehicle and were ready to buy. We even came with all our current paystubs and recent W2’s so we would have all the needed items to buy. We had received the first set of numbers on what the monthly payment would be and were discussing different options. During the middle of the paperwork another sales person came of and got the keys from our salesman. We asked what was going on. He told us that another couple that had looked at the same car way before got there had come back and now they were interested in it as well. At this time everything changed towards us and we could not longer get much info from finace as what was going on. We waited patiently for about an hour. Then all the sudden things changed and the original figures were not longer available to us and we were now told we needed to have $6,600 down. We were made to feel that we were not good enough to even be in your dealership. When we finally got the finance manager over to talk to us he stated that Capital One was requiring that. Come one we know the game and we know that you deal with MANY lenders and finance companies. We were left to feel like we were too much work to close a deal with and everything was being done to push us away so they could sell the vehicle to the other couple. We had money in hand, paperwork in order and treated like SHIT. When I tried to ask questions to the finance manager he just talked over me. Finally he stop and said he’d listen and at this point he had belittled us and made us feel so bad that we told him there was nothing more to say and we were done. H SLAMMED the paper work done on the desk and yell at us that he was done to and he stomped off. No thank you for coming in. No sorry we couldn’t make a deal. NOT A GOD DAMN THING. When I asked who his boss was as I wanted to tell him about this experience I was not the name or a way of contacting them. With car sales declining and dealership struggling, this is how you do business? I do not see a good future for you all.
Needless to say we will NEVER EVER return to your dealership and we are posting reviews on how we were treated on various sites. And I turely hope what comes around goes around.
I am Trisco Williams a customer of your Houston North Collision Center. Today I am writing you in regards to the service I have received from this location. I dropped off my vehicle with this location on 12/18/2019. At the time I was advised by the advisor that my vehicle will be completed in 3 weeks which would’ve been the week of January 10,2020. I gave the dealership a call and was advised mid next week which would’ve been 01/15/2020. So on 01/21/2020 I paid the dealership a visit. I was taken outside to be shown my car which was still completely broken down. Looked like no work had been completed. And at that time I expressed my frustration and was advised the car would be ready by today. Well today I received a call around 1:45pm stating yet again my vehicle will not be ready today 01/24/2020. I was advised the door fell quality control due to the paint, and I can expect to receive my car around the middle of next week. As a customer I am very frustrated. My car has been with the facility a month and 9 days. And I am continuously getting the run arounds, and this is not very customer friendly. Based on the reviews online for this location. I as a customer should’ve took my vehicle else where. I have spoke with the manager Kevin at this location several times to get the same answers received from the advisor. I really feel this location is under staffed and could utilize additional assistances. According to the manager they’re full staffed. I am continuously paying a car payment and insurance on a car I am not utilizing which is unfair to a consumer. I have also reached out to the Better Business Bureau regarding this concern.
If you could please be an assistances with this concern it would be greatly appreciated.
Location: AutoNation Collision Center North Houston at 325 Farm 1960 Rd. E Houston, Texas 77073.
The problem date was 8/29/19, purchase date 4/27/19, MN purchase date 4/27/19, MN InfinityQ70, ON, AN, Sales Rep Antnoine Price, PA 506.00, PM Debit payment
I visited the facility because the tire pressure light was visible. I spoke with Mr. Price of the agreement that I had with Anderson the Sales Manager that one rim would me repaired.
Price took the vehicle to detail department and when he returns all four rims were wet with some unknown substance. When I wiped the rims a discoloration appeared.
Price was called to examine the rims and he immediately took it back to detail. When Price return all the were damage and one of the rim was damaged more than the other three. Price and I went to his office, he called the rim specialist and a 9:00 am appointment was made. I was there for the appointment and the car was taken to be repaired. All the rims were damaged but Price stated he could only afford to fix one and the other rims would be my responsibility. The one rim was fixed but I was not pleased with how it was repaired. Price stated he had done all he could do, so I took my compliant to the Danny Anderson.
I asked Anderson to observed the repair and he refused in an unprofessional manner, stating he would not do any thing to resolve this issue. I asked to speak to the General Manager Jeff Smith and while I explaining the situation Anderson continue to interrupt interjecting his negative comments on why he believe I was not to have my rims properly repaired to my satisfaction. Both men refuse to even take a visual inspection and I was nothing would be done.
I feel like the problem was not was resolved and customer service was deplorable and I was did not treated in a customer friendly manner.
Where and how do I file a complaint?
Bill my name is Dennis Henderson. My 2015 Ram 3500 has been at AutoNation Dodge Chrysler Jeep in Katy Texas for 19 days to replace an alternator and a fuse board. I was told by a very rude and sarcastic Service Manager because I did not have an appointment I could expect no less service. Sir I am in the Horse business. My truck to a very valuable tool for me. I need some help. General Manager at the dealership passes me on. I need this problem address and some type of escalation taken place. I have left two messages to two very nice people at your concierge service. But no response Please help me with this matter. Thanks in advance !