Where is Asurion Corporate office Headquarters

Asurion Headquarters Address and Contact

Asurion logo
  • Address: 648 Grassmere Park #300, Nashville, TN 37211, USA
  • Phone Number: 615-837-3000
  • Fax Number: 615-837-3001
  • Email: N/A
  • Number of Employees: 18,000
  • Established: 1994
  • Founder: N/A
  • Key People: Kevin Taweel (Co-Founder, Chief Executive Officer and Director)

Asurion Headquarters Location & Directions

Asurion Headquarters Executive Team

Name

Title

Cindy Christy

President

Mark Gunning CPA

Chief Financial Officer

Tony Detter

Chief Executive Officer of Japan

About Asurion, History and Headquarters Information

History

Asurion was founded in the year 1994. The company has been operational for almost 25 years now. The founders of the company were Jim Ellis and Kevin Taweel. The founders of the company had taken over a roadside assistance company that was based in Houston, named as Road Rescue, in the year 1995. Then in the year 1999, the company had taken over an entity that was selling insurances for cell phones, known as Merrimac Group.

In the year 2003, the company started its operations on a worldwide basis, and therefore expanded into the Asian countries. By the year 2008, the expansion was extended to the countries of Europe and then by 2013 in Australia. In the year 2014, the company then expanded into Latin America as well, with the help of America Movil. The company was the first to provide accidental insurance coverage from handling to various retailers that were compliant with all the 50 states in the USA.

Headquarters Info

The headquarters of the company is based in 648 Grassmere Park, Ste 300. The name of the city is Nashville, while the name of the state is Tennessee, USA. The pin code of the area is 37211-3667.

About

Asurion is an American company that focuses on providing various kinds of insurance policies for items like electronics, jewellery, appliances, satellite receivers, etcetera. The current CEO of the company is Kevin Taweel. Also, the company has been serving over 280 million consumers, in around 49 offices all around 14 countries in the world. The number of employees currently working at the company is more than 17,000.

Services

The primary services provided by the company include allowing customers and clients to have a peace of mind when accepting their insurance policies so that if there is any accidental damage, the company will be able to fix their issues and will also ensure that the affected customers of clients receive repair or replacement services.

Asurion ​​Corporate Office Photos

  • Chris Sturgis says:

    Have.been trying to send documents via the fax number for asurion for 2 days. Their fax is not responding. In total.have been trying to file a claim for over a week. Impossible to talk to anyone.

  • Chris Sturgis says:

    Fix your fax machine so I can send you my affidavit and photo

  • Jim Perdue says:

    The Home Depot/ Asurion
    Our Bosch Fridge is 2 years old.
    I Don’t recommend their protection plans. Our Fridge went out in the first week of July. A week later a repair man came out and put in his bill to the coverage plan with Home Depot, they immediately denied the claim and recommended replacement. NO ONE CALLED US!
    A month later on Aug, 10th we were called that an appliance tech was coming out. He arrived on 8/14 and it was a completely different repair company, who had no idea about the first service company. He had no parts and cannot get them. He recommended replacement.
    Home Depot sends us computer generated follow up emails that they will look for a BOSCH Repairman in the area.
    CRICKETS!
    I call again to voice my frustration and they say we will take this to customer service. I ask to talk to that manager in CUSTOMER SERVICE and I am told that they are not available to the public.
    STILL WAITING for an answer! SO is a $300 dollar service plan worth it from HOME DEPOT? I recommend buying from another company, because they do not communicate with you and IF they can’t service it in a reasonable amount of time, THEY NEED to Promptly replace it!
    Even if they find a BOSCH TECH in the area, it will be probably weeks before they come evaluate it and then get parts, and if home depot denies the repairs again……. UGH
    Feel Free to share my frustration.

    UPDATE! August 21, 2020. we received an email that an appliance repair tech would be calling to set up an appt. I noticed it was the First company that came out to the house. I called them and they laughed as they received the order and immediately denied it and sent it back to HOME DEPOT and Asurion the insurance company.
    I called HOME DEPOT and they still won’t give me an answer on replacement as they are still looking for a BOSCH Repairman. AND THEY DENY me the ability to speak to someone who can actually make a decision.

  • Doc says:

    I see from below, I am not the only one. CANNOT speak to a human being. Have spent one hour trying after receiving email telling me to call 888 888 2622. Listened to bad music for 40 minutes. Then disconnected.
    How can this business even be legal? Called complaint number- silence- nothing on other end od line!
    Verizon and all other carriers need to put them out of business.

  • Thomas Gordy says:

    I am writing this knowing good and well that it’s just going to fall on deaf ears. But, Asurion has the worst customer service that I believe I’ve ever had the pleasure of dealing with. This particular incident started on Sunday when I filed a claim for a cracked screen. I made an appointment and scheduled someone to be at my house on Sunday between 7-9. A technician calls and says he can’t make it and that I need to reschedule for Monday. So I call to get an appointment for Monday and of course none available. So she reschedules me for Tuesday between 5-7. So, I rush home from work to wait on the technician. And I wait and wait and no one shows up or calls. I call back to the service center only to be told she didn’t know why he didn’t show up. And asks me if I’d like to reschedule. Um sure, I have nothing better to do then wait around for a technician that never shows up and can’t even call me to tell me he’s not coming. If this is how asurion runs their business, I don’t want anything else to do with this company.

  • JENNIFER ODONNELL says:

    I AM CURRENTLY PAYING FOR SERVICE WHERE SERVICE IS NOT BEING RENDERED, I LOST MY PHONE AND HAVE SPOKEN TO REPS ON MULTIPLE OCCASIONS VERIFIED MY ACCT ON THE START OF THE CLAIM ON 07/03/20 RECEIVED ERRORS WHEN UPLOADING DOCS, FAXED DOCS NO ONE CAN SEEM TO FIND THEM ALSO SENT EMAIL ATTACHMENTS, CALLED BACK TO CONFIRM RECEIVED NO ONE CAN SEEM TO FIND MY DOCS. FOLLOWED UP THE FOLLOWING DAY AND HAVE BEEN ON THE PHONE ALL HOURS OF THE DAY TRYING TO FIND SOMEONE WHO WILL FIND MY ACCT. IT STATES NO ACCOUNT HAS BEEN FOUND OR “NO RESULTS”, HOWEVER MY BANK STATEMENTS INDICATE THAT I AM PAYING FOR THE COVERAGE. I KEEP GETTING TOSSED AROUND LIKE A DAMN BEACH BALL. CALL AT&T ITS THEIR ISSUE, AT&T TELLS ME CALL ASURION. I CAN’T OPEN A CLAIM DUE TO NO ACCOUNT BEING FOUND BUT IM PAYING FOR IT. THIS HAS BEEN THE WORST COMPANY I HAVE EVER DEALT WITH!! I WILL BE CONTACTING THE BBB. THIS IS UNPROFESSIONAL AND UNACCEPTABLE. I HAVE HAD AGENTS ADVISE THEY WILL CALL ME BACK, THEY SOUND AS IF THEY WANT TO HELP BUT DON’T CALL ME BACK SO I HAVE TO GO OVER MY STORY OVER AND OVER WITH THE NEXT AGENTS, THIS IS THE MOST RIDICULOUS COMPANY!!

  • Donna says:

    I can’t rate it as you don’t have negative numbers.

  • Queen says:

    Bad experience with Customer Service Representative. She showed no compassion or empathy. I explained to customer service representative that our state is experiencing a pandemic crisis regarding the COVID-19 virus. I requested to speak with a supervisor because the representative did not know how to perform her job. I was put on hold and lied to at the same time. The customer service representative pretended to be a supervisor. I explained the representative that I use to be a customer representative and know how the job works and told her how could I be speaking with the supervisor when her name is still showing up online. Then she went to get a supervisor so she says. Asurion is one of the worst company to deal with when you are waiting for your phone to arrive. This company should be shut down and penalize at the same time. What kind of company is this who does not care about people or their situation. You pay for insurance but what good do that do nothing. Why am I paying for something that does not cover anything. As I stated this company should be shut down. This experience has been nothing but disappointment and no satisfaction. Where is the co-founder that does not care about bad post. I mean come on would you want your reputation damage.Where are you CEO take control of your company before it goes under. I need my phone and why am I still waiting two weeks when I already filled out the information that was requested.

  • Anabel Baltazar says:

    Bad experience last night. Called them to see why they send us a different color phone. We had a blue color Note 9 they send us a pink one, and its my husband business phone. So I called the first time, young lady told me I was able to return it in hopes they can change colorand told us they should of had called me to let me know which they didnt. But to first ask Tmobile since they might be able to swap it faster then if I send it back. Tmobile tells me they have nothing to do with the phone claims and that we have to do it thru Asurion. Ok so I called back, this time my husband gets on the line with them explains why he cant take the phone. This time he gets told we cant so we ask to speak to the manager in charge which is Austin emp#9122. My husband again explains why he cant take that phone and the manager straight out refuses to even try to help him and tries again to transfer us to T mobile. And after a while just hangs up on my husband. We as business owners know that we need to do right by our customers. Im sure Austin as a manager could of asked or made a call to see if there is a way to exchange it at least. Show that he cares about our business. We pay on time, we pay in full always and we pay when there is a deductible. Ive being a customer for years thru tmobile and asurion. Never had a problem. And when they didnt have my item in stock they always call to get my approval (I know because it happend to me in the past). This time they just sent it out. Then the customer reps are not in the same page because the first time I was told I would be able to return the new phone but then Austin straight out denies with an attitude and he hangs up on us. I want this issue resolved please. They shouldnt tells us one thing and then another. When the mistake was in the warehouse. So please let me know what will be done. Im on day 2 and i have 10 days to return my broken phone and the new one.

  • Jim says:

    The absolute worst customer service on the planet. Zack in Arkansas might as well be a stump. I have another problem with my refrigerator that is completely stocked with THOUSANDS OF DOLLARS of medication and food, a situation that is a matter of life and death and got no resolve at all whatsoever. I know that a technician can be dispatched on the weekend but, Zack says it’s not possible. He lies, this is not the end of this.

  • Rosa Kendrick says:

    Been Waiting on my replacement Galaxy 10e for over a month I’ve been calling customer service every morning they’re not any help when I ask to speak to the supervisor they put me on hold like they going to get the supervisor and never return so I’m just sitting on the phone waiting on hold for them to come back this is awful when it comes to business customers make the business why do them wrong I just want my phone

  • ... says:

    This company should be shut down. What a fkn scam. I’ve been waiting a fkn week for a shipping label. Had to send my proof of purchase twice now. I’m so fucking pissed. I’m ready to get my money back if they ain’t gonna hold up their end of the goddamn deal.

  • Alexandra Acosta says:

    I have the worse experience with your company I’m trying to put a complain because they recive the merchandaice and is almost a moth and I still do not have my check this is 10 business day another 10 business and today I still have to wait another 10 business day I don’t think this is not acceptable my name is Alexandra Acosta and this is my number 3217465132 I apréciate a call please thank you

  • Joseph Laub says:

    This is probably the worst company ever! I submitted a claim for my stolen IPHONE and was denied 4 times and hours later was told that because there were so many claims, any further claims will be denied. The President and CEO of Asurion should be ashamed of themselves for letting this go on. I need a return email from the CEO of Asurion to straighten this out!

  • KENNETH WETZEL says:

    Worst company I have ever dealt with. Fraud. Wantb you to pay for protection and when you need it they deny it.

  • Chris Hunt says:

    I have called 5 times to get a return label for my camera still no label ….each time I am told how sorry they are and I will receive a label within the next 24 hours….still no label. I have called Walmart where I bought the camera and insurance through Allstate…called Allstate they didn’t know what I was talking about guess they just used their name…I paid over 1500.00 for a Sony 6300 that I have only had a little over a year…from the sound of the other comments it’s not going to get fixed ….

  • Mitch Bonz says:

    I purched a TV on March 26 2017. Recently June 2109 it didn’t power on, I had a three year Walmart Product Care Plan, I reached out to Asurion/Walmart Product Care Plan, to get it fix, the first service center they provided “A&M 215 322 4499”, had my TV for weeks and wasn’t returning my phone calls, I reached back out to Asurion/Walmart Product Care Plan, they had my repair rushed a bit, when my TV was returned after three and a half weeks, It did come on, so immediately checked immediately because of the extremely bad customer sevice I recieved, and my components wasn’t working, “I’m sure it was woking before I sent it with them because I had my DVD player connected to it and it played great”, and I also complianed about debris that was sticking out the top. “Which wasn’t there when they came and got. it” ” It was on the wall since I brought it” So I had to file another claim with Asurion/Walmart Product Care Plan, they tried to send my TV to a second TV repair company, but after a bit of research, bad reviews, and a extremely unprofessional owner calling me, I passed, so they picked a now “Third” TV repair company “AVR 856 320 4530” I felt ok for them to pick my TV up, because on the phone they seemed ok. The picked my TV up from my house on 6/24/2019. So after three weeks past a called them and was informed to call Asurion/Walmart Product Care Plan because my panel was damaged and that the panel was “DISCONTINED'” I called Asurion/Walmart Product Care Plan several times, talked to several coustomer service reps. I taked to several supervisors and was told that a Specialist would get back to me in two business days. I was told this twice, they never did. So I kept calling “BUT I BEGAN TO NOTICE THAT MORE AND MORE OF MY CONTACTS AND THE INFORMATION I SUBMITTED WAS GETTING DELETED so I relized that an act of fraud was talking place and a big cover up is being done because each customer service rep. could only pull up less and less information about my claim and my complaits. So now after a mouth of AVR Video Repair having my TV 856 320 4530, I called them and was informed that Asurion/Walmart Product Care Plan had ask AVR to talk a picture of the Damaged/ DISCONTINED panel. After the picture was sent Asurion/Walmart Product Care Plan, it was determined that because the panel was damaged “JUST BY LOOKING AT PICTURE THE DETERMINED THIS” it was deemed that my claim be “DENIED” because they climed that “I” “the customer” had to be the one who broke the panel all the way inside the TV that was working fine before A&M TV repair shop 215 322 4499, got their hands on it. Please investigate and stop this fraudulent activity. My last communication with Asurion/Walmart Product Care Plan was on 7/23/2019 and the custormer rep. now claims that on June 27, 2019 someone came to pick mu TV up and I wasnt home yet another cover up fraudulent lie. AVR Video Repair INC has my TV right now their nuber is 856 320 4530, you cant make this shit up!

  • Shelia says:

    Customer Service is HORRIBLE !!!! I’ve been dealing with an issue for 4 months to no avail. It has do with a gift card I’ve NEVER received, the merchandise was returned March 2019. I was suppose receive a gift card.
    I called on April 16, 2019 to inform of this matter and have been calling ever since. To no avail….. I was told that I would receive an electronic letter to use on 5/31/19. Then was informed that information was the incorrect.
    On June 10, 2019 I requested to speak to a supervisor, his name was Ben. He stated” the card was used, I responded I never received the card. He goes back in the system “Hah! Hah! he gives up”. What? Then he asked what is the address I told him, He stated” the POBox number, I said” that was incorrect” so supposedly he inputted the information. I asked due to all of the miscommunication and troubles that I had trying to receive the card could he expedite the card, he said” he wasn’t sure that could been done.
    I called on June 21, 2019 spoke to representative Sid, she says that address was incomplete that she needed to forward to the accounting dept. to be issued. WHAT?AT THIS POINT! I’m really BOILING!! I asked to speak to a super. Ben the supr informs their was a (possibility ) the card was used, WHAT? I told him I didn’t use nor receive the card. I asked him when was the card used he said” he doesn’t have that information . Some of management don’t try to assist consumers to help resolve their issues. It’s frustrating to have to constantly month after month to continue to deal with this. I told the supr you are to assist and help expedite matters to make the consumer happy. Right! If asked would recommend this company, the jury is still out.!!!!
    I called corporate to try to get a resolution to all this madness.

  • Lisa says:

    I am on the telephone trying to get through to speak with either Cindy Christy or Vicky Klein. I am not expecting to have any success. Received a replacement phone from Asurion less than one month ago and surprise surprise it doesn’t work already. I have been through this before. The customer service experience has always been the worst of any company I have ever worked with. The individuals I speak with won’t even provide their names and if they do they do not provide the employee number which they are suppose to provide EXCEPT TODAY MY EXPERIENCE WAS GREAT!!. I just was helped by Vernita in the escalation department who was wonderful to deal with. My first good experience. Hopefully what she promised will happened by tomorrow.

  • cheryl west says:

    I am in the process of filing complaints with every agency with jurisdiction over this company: consumer affairs, consumer protection, BBB, FTC , AND THE DEPARTMENT OF INSURANCE.

  • kanasia riley says:

    this place should be reported to the BBB which I am in the process of doing right now. I keep getting hung up on trying to replace a phone that has defaults. This company send phones that are faulty and refurbished. They want you to pay $50 to replace, which I don’t mind its the fact of the phones that are crappy that constantly have to be replaced. send me what I qualify for

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