Where is Assurant Corporate office Headquarters

I have been with Assurant insurance for all my devices for almost 20 years. I have never had a worst customer service experience than what I’ve had over the last couple of weeks. It’s Completely unacceptable! I was on the phone for more than 2 hours and given false information about my claim. They are in the Philippines every time I call and each time I call I’m given false promises and different compensation amounts. When I try to escalate my issue I’m placed on hold for long periods of time only to be told a manager is not available and/or they’re unable to transfer my call to the U.S. I’m completely frustrated and unhappy with the customer service. It’s completely unacceptable.

I have been with Assurant insurance for all my devices for 12 years or more. I have never had a worst customer service experience than what I had today. Completely unacceptable! I was on the phone for more than 2 hours given false information about waiving my deductible for being a loyal customer for so long. After working with the representative for over an hour I was transferred to another representative. Who then had to transfer me to another department then transferred again to only be told that I would need to wait now another 24 to 48 hours for someone to get back to me. I never asked to waive a fee the rep insisted I would not need to pay a fee nor would I be billed for it. I just wanted to pay my usual deductible and file my claim. This is outrageous!! I work from home having a phone is critical for me to be able to work for my family being a single parent of 3. SMH

This company is a on some Bullshit they take your money but don’t give your money back when it comes to your claim. They need to get rid of all their in their offices. No damn service at all!!Glad I cancelled them!!

Horrible customer service,bad communication, employees are incompetent not willing to help, Horrible attitude, no one is on the same page, worse experience ever. I will be looking into taking this company to court

Its unbelievable all these customer’s comments and now including myself the horrible experiences of Assurant casualty insurance! How dare this company stated their core value is “common sense etc” when they lack it themselves!
The fact of poor customer service, and adjusters who don’t give a damn; where is the irony of common sense?!
What don’t make sense is for us as customers to support this company!
I have made several complaints on different occasions to customer service, and not one time I heard from someone in their so call escalation department. In addition, I never heard from my adjuster manager to this day and its been a month!
The only way this company will do better, is when those in the corporate ladder walk in their customers shoes and see what its like to be in a misfortune situation!

On 11/04/2021 I submitted a tablet replacement claim through t-mobile due to a broken screen. On 11/09/2021 I received the replacement tablet and on 11/10/2021 I sent back the broken tablet and it was received and handed to someone in person on 11/15/2021. Well on 4/5/2022 I received my T-mobile bill of $747.22 ($419 was for a non-returned tablet) . That didn’t make sense because my tracking number said it was received. On 4/7/22 I called t-mobile and was advised to contact their device insurance company (assurant). Well I contacted them that same day and was told the package was delivered but was not scanned in, in their warehouse. And that it will take 2-3 days to confirm it was received. A week has passed and I was not contacted in regards to the tablet so I contacted them. The second person I spoke to on 04/13/2021, said they never received anything even with the tracking number provided and were told to wait another 10 days for them to find the tablet. I waited for 10 business days until I contacted them again. I spoke to a third person and was told great news the tablet was scanned in their warehouse on 11/18/2021. INTERESTING (since I was told it wasn’t scanned in their warehouse on 4/7/21), but still great news I even got a reference number. So I contacted t-mobile so they can remove the charges on my account. I was told to contact their team who handles insurance related concerns to remove the charges. I called the number they provided and was told that since it’s past 90 days they cannot issue a refund. WHAT???? It made no sense so I asked to speak to a supervisor. They told me they will issue a refund which will not reflect my account till after 2 billing cycles. I was upset not the least but I was relieved. On 5/3/2022 I received an email that they cannot issue the refund and to contact them. When I called them I was told that the IMEI number they have does not match the tablet that was sent. I could not figure out why it wouldn’t match if I didn’t have another tablet. Well back in 11/2020 was the original date I purchased the tablet through T-mobile. I unfortunately received a defective tablet and had it replaced with Apple on 11/8/2020. Which explains why the IMEI number would not match if they believe the tablet they were replacing was the one I originally got from T-mobile (the defective one). Today on 5/8/2022 I went to Apple to get a copy of the service receipt I received back in 2020. That receipt has the IMEI number (of the tablet they were expecting) and that it was replaced with a different tablet due to tablet not working) I called t-mobile again so I can provide this receipt but they will not honor that and refuse to refund me the money because they want the tablet that was sent to me originally (when submitting a claim it does not ask to confirm the IMEI number, if they did we could have avoided this, because the tablet I sent back was the one Apple replaced due to malfunction on the original tablet). This is horrible customer service and I will no longer work with them in the future.

This is the renters insurance throw Assurant this happen on 12/12/21 and the inspector never come out until march 2022 after that I had an adjustor that had all my pictures and documents that I was asked to download he got dismissed and all my information got missing so I had to resubmit all the infor again and they do not no how to speak to you my boiler broke and I had lots of water damage I pay this company to harass me we are seniors and we had been throw this before the mean question is would I recommend this company I think you can answer that.

I don’t know where to begin with my issue, but I am trying to get to someone who can explain things to me about my account issue.. my first claim (I paid my deductible) resulted in a replacement phone that had issues as well so I had to send that back, a year later I did another claim for a faulty phone. I later added a second phone line and I know I purchased I surance especially because it’s my child’s phone and 2 years later I’m finding out Assurant dropped me from the insurance….now no one can seem to explain anything to me… there is just so much more to this and I shouldn’t be going through so many hoops to speak to someone directly about my account!!

Scam Artists and Liars.

*CEO – Robert Pollock
*CFO – Michael John Peninger
*COO – Christopher J. Pagano

These three men know exactly how their company operates from their seats to the flagrantly and habitual Poor Customer Service to the Dereliction of duty of the Claims Department and so-on.

I am sorry any of us are experiencing the patheticness and utter incompetency of this alleged Insurance company.

Just Note: It is about money, not your wellbeing nor the security/protection your property. I.e. They do not care about you. The benefit for this company is, most people are forced to own Renters and/or Property policies.

I paid without fail on my policy. When I reported an incident, Assurant made up a reason NOT to pay the claim. Literally. I have been fighting with them for many weeks now to have the claim paid.

Therefore, and keep in mind, we pay for insurance with them “For the hell of it”. There is truly no intention of Assurant to Make-Good on a policy you render payment for.

Do yourself a favor, share with everyone you know about Assurant and to stir away from the company. You will do better to move on yourselves.

I wish you all the best of luck.

I have had an awful experience and am very disappointed.

The following is the email that I sent Assurant after multiple attempts to get my policy refund.

My condo was insured through American Bankers (see attached). The payments for my homeowner’s policy was escrowed from Fulton Mortgage (see attached showing Fulton Mortgage as the First Mortgagee). Therefore, any refunds should go directly to the mortgagee.

I sold my condo in September 2021 and I cancelled my homeowner’s policy. My refund check in the amount of $31.37 was sent to and cashed by Landmark Properties who managed the homeowner’s association. See below.

About Our Company
Managing more than 6,000 apartment units, over 4,500 condominium and HOA units and other commercial properties throughout the Mid-Atlantic, Landmark offers a wealth of experience and a proven track-record of results. Our company was founded on the principal that each property requires personal attention and customized strategies in order to remain competitive in today’s dynamic marketplace. Landmark is committed to providing the technology, tools, resources and knowledge-base of much larger firms while maintaining the personal attention you’d expect from a small business.

Our technologies and detailed analytics streamline our management practices. This allows us to spend more time working with our properties. In fact, Landmark has partnered with the leading property management software company to provide online leasing and renewals, electronic payments, revenue management, business intelligence dashboards and much more! We understand that our residents are core to our communities, so we have even created an exclusive social network just for our residents. Let Landmark show you the power of personalized attention.

You deserve a different kind of management company. Join the Landmark community today! #TeamLandmark

Landmark Property was never a mortgage holder and the payments for the insurance policy came out of my escrow account at Fulton Mortgage. If Landmark Property fraudulently cashed the refund check, then it is the responsibility of Assurant to recover that money. It is not my responsibility.

I have been a loyal customer of Geico, American Bankers and Assurant. I would like to continue service with these companies, but will not do so if this situation is not rectified, and I will also be in touch with the Better Business Bureau, if I do not receive my refund.

I would appreciate an immediate refund check be sent to me in the amount of $31.37.

I am going through the same thing. What is corporates number?

I am appalled by the how comfortable the employees are when the company alleges that all the calls are monitored and recorded for quality assurance purposes. I attempted to speak with my claims adjuster Kevin Manrique ext 4032359 today about a payment he attempted to send on a current claim that I have open due to myself and my family being displaced from our home due to mold. Kevin did not answer any of my questions, he continuously got loud and talked over me. I asked is I could speak with his supervisor he advised that “:his mom just died, he’s not in the office”. When I questioned if there was any one else that I could possibly speak to due to him being vague, rude and disrespectful he said ‘NO’. I explained to him that I did not have this kind of experience with the last adjuster and he continued to speak to me in a tone that I can only describe as IRATE! He was DISGUSTING AND UNPROFESSIONAL and if this is how he treats customers he should be fired immediately. I even explained the situation to him about my family being displaced and the hard time we were having dealing with our apartment management company and simply told him I have enough going on I don’t want to have to deal with him being rude too. His response was “I tried to give you $734 dollars, I don’t know what your problem is.” I attempted to explain to Kevin that I had already accumulated over $2600 worth of hotel expenses alone so I was just wanting to know where the amount that he offered had came from. I was hoping my and explanation or dates would be provided but he kept saying “its an estimate for the receipts you sent in”. I hope that this is taken seriously and he his held responsible for his actions. I PRAY that call was recorded at 10:07am on 1/4/2022!!! I know no one would want their wife, their mom or their daughter treated or spoke to in the manner I was on today. I sincerely hope that Kevin Manrique is not a representation of how this company treats their customers and I hope this is rectified.

I AM PISSED TO THE MAAAAAXXXX!!! I HAVE WORKED IN CUSTOMER SERVICE FOR OVER 20 YEARS & I NEVER SEEN SUCH POOR CUSTOMER SERVICE BEFORE IN MY LIFE,I DO PLAN TO REACH OUT TO THE ATTORNEY GENERAL AND THE BBB. I DONT HAVE PROBLEMS WHEN I “GIVE YALL MY MONEY EVERY MONTH ON TIME. !!!!!!!!! I HAVE SPENT NUMEROUS HOURS ON THE LINE WITH THIS COMPANY, WHOMEVER YOU HAVE YOUR CALL CENTER WITH NEEDS TO BE FIRED OR RETRAINED ON WHAT CS REALLY IS. I HAVE BEEN MYSTERIOUSLY DISCONNECTED ON 4X. YALL HAVE SHIPPED THE PHONE OUT WRONG ON 2 DIFFERENT OCCASIONS AND TRYING TO FORCE ME TO GET A PHONE THAT I DONT WANT B/C YOU NO LONGER HAVE MY ORIGINAL IN STOCK. MAYBE I NEED TO READ THE TERMS AND CONDITIONS AND SEE IF THIS IS IN FINE PRINT. IF I HAVE AN AN GALAXY PLUS THAT I PAID FOR IN FULL, THATS WHAT I EXPECT TO RECEIVE WHEN I DO MY CLAIM, NOT A SMALL PHONE THAT YALL WANT ME TO HAVE. THIS IS RIDICULOUS. I HAVE BEEN WITH T MOBILE FOR OVER 10 YRS …YALL WILL BE THE REASON I SWITCH PHONE COMPANIES ! !!! ASAP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I just receive i replacement phone. It was supposed to be waterproof. I never have a water issue with my old phone use it while snorkeling and never have a problem. Now with the new phone 6 days after recive the replacement a little bit of rain damage completely the phone. Assurant is telling me me that is water resistant but not waterproof. While Samsung advertise the phone as water and dust proof now I have to be with out a phone until we get this issue fixed

I am very disappointed with the service being provided by the consultants and the consultant supervisors at Assurant . Assurant deducted money out of my account unauthorized because of the lack of knowledge the employees have . They all say one thing and do different ! Every time I call they put me on hold and never come back to the phone !

I purchased my phone a few days before this pandemic started. I’m having problems with my phone and filed a claim and payed for my deductable to find out that my claim was denied.. I still owe more than a thousand dollors because my phone is new and I cant get a replacement phone. Not only did Tmobile tell me not to worry because I have a protection on my phone but noone can help me..

They don’t listen. They say one thing and do another. My claim has been going on for almost 5 months now. I am in Ca. and they called us from Florida at 5:30 am my time and the person was as rude as all calls before. I am now calling corporate and then the Insurance Commmissioner.

I am very upset with the ignorance of the people taking claims with your company I have had insurance with you for a long time ever since I have owned a smart phone and why it has taken 4 days and 3 phone calls for me to get a replacement is unheard of and the only answer I currently have is that is approved but no information on when its shipping just to look later this evening if it’s been posted. I hope someone can look into my problem as I am sure you have other customers just as dissatisfied.