Assurance Wireless Corporate office Headquarters

I would like to speak to somebody in the headquarters office

I am a struggling disabled American that needs the Lifeline program for a working phone and service. The free refurbished phone originally sent to me doesn’t work. Glitches out, shuts down in the middle of calls and zoom meetings, ECT. I have called 3 times to get a working phone the first call said no problem replacement will be sent within 7 days. 20 days later and with no communication from assurance I call them back. Was informed that I have to PAY for a replacement for a faulty phone they sent. Obviously this is a scam where they claim the phone is free but send you one that is unusable so you have no choice but to pay. Unacceptable!!!! I even asked to speak to management and for corporate number. They told me they could transfer me to the manager but they’ll tell me the same thing.

November 25, 2023

I had no idea s many customers are not happy with this so called service from Assurance wireless.
Back in September of 2018, I signed up for this service and a phone was given to me. After about
about 2 years it stopped working. I phoned the company assurance and the said they would replace it.
They did. No issue. However, from there it go to be insane! On October 19, 2023 I phoned assurance again.
Only this time I called for service. After about 20 mins. n the phone with Paul, he told me that since my phone still would not work (receive nor make calls) I needed a new phone. He said I would have to pay for this phone. I am elderly and I am on a very fixed income. I told him that. So e told me that I would have a 60 extension in order for me to be able to pay for it and not loose my service. That was October 19th.

On November 11, 2023, I spoke with Marison who told me that I needed to reapply for ACP. I asked why? She said that I don’t have an account any more. I asked why? She said that I had only 25 more days left before my account would be terminated. Again why? I had 60 days from October 19th to Dec. 19th.
What was even more outrageous, she told me I only ad 25 more days left before I would be disconnected.

On November 17, I finally ad the money to purchase a phone. But…I called to be sure that if I get a phone
I would still ave my account and phone number because I had given it out in case of emergency due to my age. I spoke with Dana on that day. She told me that Of course I would have the account. She said that I should call to activate the phone as soon as I get it. I proceeded to give her my card info and to purchase the phone. I never received an email receipt of any kind. But I did ask for the confirmation number.
It was 183020046. I received the phone on November 21, 2023. I phoned that day to have my phone activated again. I spoke with a young lady (I could not understand her accent so I didn’t get her name)
She told me I was all set. So I was up and running. I even made a call that evening. However, the next day
November 22, 2023, there was no service at all!!! Why? I spoke with Ian, who did nothing, I spoke with JAM who did nothing I spoke with Aeon who told me that I needed to reapply for ACP. I am enclosing a copy of the information regarding my ACP status from California Lifeline. I do not need to reapply until MARCH of 2024!!! So why am I out of service with a new phone and no service???? It feels very much like a Bate and switch. You bated me to buy the phone, then you switched off my service!!!! This is not only appalling it is egregious and deplorable. What kind of company does this? I don’t have money to pay for a phone and nt have service! How can you treat elderly people this way? I know money is what you are all after but how can you see knowing how you treat human beings!!! This is disgraceful!

Extremely Disgruntled Customer

L. Laurence
(Phone – 818 941-7499)

I’ve been approved for insurance since almost 20 years I switched for a brief moment because they would not allow me a new phone as long as I’ve been a customer for them so I switched back to my ebb plan it’s been almost since up since August that I’ve been waiting for them to give me my new plan for the unlimited and I recently received the letter from them saying I was going to get an upgraded new phone in October now I called today to find out about my plan and they telling me talking about that I can’t get no new phone or what you say

My sister and I have been working as Independent Agents for Lifeline for 3+ months now signing people up for these phones who are really in need. We’ve had so many people come back to us with complaints and it makes us look bad when all we’re trying to do is help people. This past Saturday we had an event to go to at a church. As soon as we get our first customer, we try to log on and we’re told that our login has been disabled. I spent over an hour on hold, only to be told that no one could help me. Not only was it a big let down to us but to all the customers that attended this event in hopes of getting a free phone. Now come Friday when we’re supposed to get paid for the previous week before our accounts were disabled…guess what…no deposit to PayPal. This company owes my sister and I in excess of $400 and I can’t get ahold of anyone to resolve this matter for me. Any suggestions?

I’ve been told on 5 different occasions that I was being sent a replacement device since I was having issues with my phone since I got it but once my touch screen also stopped responding to touch I finally contacted your associates again regarding the issue and each time I was told I’d receive my new phone in 7-10days. After waiting approximately 14 days and no device on each of the 5 occasions I am now trying to determine if I need to leave assurance and sign up with another provider… customers do not like being reassured just to be let down time and time again. I would explain to the next associate how the one prior to them told me everything they where telling me but on the new call I’d be told not to worry because by the end of the call everything would be taken care of… again I got the same results over and over again.my last phone contact over 2 weeks ago,I was even given a confirmation number, did not receive the phone so I don’t even know what good receiving the number did me ..
I have very bad health and have been with out a device for over 2 months waiting on one to arrive…
3 days ago I lost my footing getting out of bed and fell backwards on to the floor and was unable to get up…I remained there for about 6 hours, until one of my roommates came home and helped me…I couldn’t even call 911 because I don’t have a working device

I got a defective phone never even turned on used 5 different chargers and still never turned on now they want me to send a $20 s/h fee and it’s a free phone that never worked

The worst company for free phones for elder persons.
Phone you get free is substandard. When warranty is up and phone does not work .One get a runaround.The 1st year you get the new phone it’s nothing but a headache.
I would not recommend these people to anyone.

I haven’t received my cell in 3 weeks. I followed their instructions. You all need to go out of business. I keep getting different answers. Name Joyce Davis @ 603-809-8263. My cell was suppose to be here today. I don’t think you’ll don’t have a clue what’s going on with your company! If anybody that have complaints, feel free to contact me. Thank you!!!

ASSURANCE SOLD ME A CELLPHONE WITH SOMEONE ELSE NAME.I CALL THEM TO CANCEL THE SERVICE AND THEY DON’T DO NOTHING ABOUT IT.WE NEAD TO REPORT IT TO THE NEWS. SO THEY GO OUT OF BUISNESS.

Service suck ass

This site doesn’t help at all.. I need email address.
I was treated so unprofessionally by customer service.
When my phone needs to be replaced I will go somewhere else after 15yrs of being a customer.

Hi my name is Mary Hamby my number is 7049014589i got my assurance wireless back Match 2022i was suppose to be on the acp I called 2day to get phone on I’m disable on 20meds heart trouble an can barley get around please please I need phone minutes till get acp I love on 700month I have power bill water bill food I’m begging I fall need my family to talk to

On Nov.14th call first thing in the morning. My phone turned off Sunday and never came back on. The Phillipines call center said she ordered me a new phone and would get it in 3 to 5 days. I called Friday night Nov.18th to see where my phone was in transit. The guy told me the order hadn’t been finished so he would have to start a new one and I have to wait another 3 to 5 days. I asked why he couldn’t over night and he had no real answer. I did everything right and they screwed up my order. I’m a retired Sous Chef with an Associate degree and I baked pies,side dishes and sometimes turkeys and hams. The people that have ordered from me have to reach me and with Thursday being Thanksgiving how are they supposed to get in touch with me ? I need a phone by Wednesday morning can’t you do something? Can’t you do some kind rush on this issue? This is not my fault but it is your call center in the Phillipines. Please do something!

Need to talk to someone about pay rate 313459-3826

You’re All FIRED

I’m a destitute 70 years old senior “CITIZEN” in dire need of a replacement phone for my malfunctioning Assurance wireless phone. Should the power fail to function, my landline phone would not work, therefore, a medical emergency could compromise “MY LIFE”! Contacted Assurance (888-321-5880) on 10/14/22 at 10:41 am EST, spoke to Aya, explained the phone dilemma, she placed me on hold until 11:09 am, Aya’s response was my warranty had expired and I would have to pay $39 in order to get a replacement phone. At 11:14 I requested a supervisor, she placed me on hold until 11:18 and responded “no one is available”, asked for corporate’s number which she couldn’t provide and after she hung up I responded to the survey. After which an automated message offered options, I pressed 2, Karen answered at 11:24 am, I answered the pertinent questions, I asked for the phone number to the corporate office in Warren, NJ, she placed me on hold at 11:27 am and disconnected my call at 11:30. My cell # is 704-293-0566, landline is 980-236-7801, and account pin is 316829.

So i had a revel 4 plus when i started with these guys. It was a nice smart phone. Well like 2 months of having it the screen went black and i did everything i could to try and fix it and could not fix it. So i called for a replacement phone and i ended up having to pay 55$ for a not smart phone will witch I’ve never hurd of them before. I don’t have service even in the city i lose service its slow as hell. Its just not a phone for my lifestyle and especially not for my line of work. Its bullshit that i got a wicked nice free phone that broke and the phone i had to pay for is fucking shit. Its bullsgit i want my money back or a better phone or at least the same one i had first.

Yes, same thing here but I’ve been waiting 2 months for a working phone I’ve been with this company for a while they keep asking me to answer their survey and would like if I would please give that representative a high rating more than once I thought that’s why they have an automated survey system but I keep getting asked for my answer don’t really like this to be push up into a corner if I don’t answer they way they want will this impact my service “don’t know” I’ve asked to speak with a supervisor but I truely not sure whom I’m speaking with now as far as my phone still waiting

new phone can only make 911 calls since 1/2022 locked out

They are nothing but a piece of sh*t. I finally got a manager to admit this evening that he could not help me. I’ve been trying to get a replacement phone for 3 months but I cannot receive Fedex deliveries. I was finally told today that Assurance Wireles ONLY does business with Fedex and that basically, I am f**ked. I have no problem switching to a better carrier, but the fact that these as**oles hide behind their sham Filipino call center and cheat the sh*t out of everyone is appalling. My next email will be to the State of California and California Lifeline service so that they know exactly what kind of business this is. I strongly suggest that everyone contact their state and pass the word.

Dear AW No one has helped me to get a NEW BATTERY for my Cell Phone (213-944-2787 I can be reached at my home phone 213-221-7560 home address: 1221 Wesr 7th St, LA, CA 90017 My CELL PHONE is UMX Model U693CL Please send me a new battery PLEASE! Richard Kiperman

this has got to be a cash cow scam. It needs to be looked into

Assurance makes promises but does not keep them, as a senior citizen I needed a phone badly. After three months of customer service run-around I finally got a phone – got it set up and used it for a week and it stopped working – I notified Assurance the rep said in 3-5 days I would receive a replacement, then I could send the other back to them. Two weeks later, no phone, after an hour on the phone with a rep that did not know anything and had to keep going off the line for instructions, I requested the supervisor – she was so unkind – another 30 min of such behavior and was promised a new phone in 3-5 days. 3 weeks later still no phone. It’s hard enough to understand the reps who speak in another language, but I would hope the supervisors would be thoughtful and professional. Not the case. Low income senior as of 9/13/22 still no phone. SHAME ON THE BAD SERVICE and broken promises, SHAME!

I paid $20 for unlimited talk and one gigabyte data I’ve been calling since September the 4th to straighten the problem about my phone your employees are nasty and rude I just want my unlimited talk which doesn’t expire to September 23rd what’s so hard about giving me that

Hello I am an assurance wireless customer.
For the last three days I have been trying to get your clerks to unlock me device what is going on. Can you please let me know it’s been a three day run without any services. Tired of getting the run around.

Since July 7th insurance wireless they did not send my phone and all they did was lie to me everyday that they will send it please someone needs talk to them I even talked to supervisor and they never did anything very disrespectful and unprofessional even I talked a couple supervisors and they did not do anything or put any record that I keep calling and asking them that I need a help and I need to use my phone they send me a phone number without a phone what I’m going to do with number

I have assurance wireless that uses the $50 cell tower with T MOBILE. DAY 11 for me no service, no calls, no texts. WHAT THE HELL IS GOING ON ??????????ft pierce florida t mobile tower POS. why the heck are you with this worthless carrier. can someone after 11 dys of trying to get an answer WILL SOMEONE PLEASE HELP ME !!!!!!!!!!!!!!

Wow I guess Im not alone in this . Long story short I have never had so many customer service reps. Lie to me and say one thing and never happens. I am so frustrated and up-set with your services. Bottom line they only want to do whatever it takes to have you give a 10 star review. I was lucky enougjh to be put in contact with a employee there who worked for many yrs, you should be ashammed of yourself for what they told me they were instructed to do and not do. Tax break Im assumming is why there doing the government free phones. Im streaming all 4 phone calls I recorded in the 4 times in 8 days. Ive gotten hundreds of comments and were gonna try and say this isnt right or fare.

I need to be in contact with Corporate office staff re: my cell phone. I’ve been an A.W. customer for
nearly 10 years. This is timely & important. Please email back. I don’t have a phone to use right now!

They’re all scammers they wouldn’t give me a replacement phone told me I had to close my account then reopen it so if course I lose my number after they told me I could still use the same number. They’re all doing illegal things and get away with it someone please turn them in!!!

I am very very disharden and sadden by the unprofessionalism the agent that I spoke to today Monday July 25th at 1230 pm I hope that upper management is privy to these ratings and feedback because poor customer service is a direct reflection of the company and if poor service continues it really says how unefficient the company is in operates I pray to God that the company and its workers are graced with a heart of flesh and lead out with compassion for their customers I was just on the phone with an agent after the unprofessional agent trying to get my phone activated and set up they just sent me a brand new phone well at least I think that it’s a brand new phone and the agent said about seven times hello Elaine can you hear me I could hear her very well she couldn’t hear me and this is a brand new phone and this is a replacement phone because the first phone that they sent me the shock it was draining the battery very fast it was hard it was just not a good device so I pray to God that this company does lead with some integrity find out where they’re glitches are and improve on it even if it means personnel improve on it why run a company and treat people in human by the representations that they offer that’s in human you just don’t do that we came out of a very bad pandemic the whole world was sick and all over the world we lost a lot of people we’re supposed to learn something from this not come out being the same nasty unloving cells that we were before we went in there that’s why God shut us down you can believe that God shut us down and he’s watching so come on people let’s get it together with fellow human beings that’s treat each other with love and respect

I got a phone from assurance wireless within a month it stopped working I’ve contacted assurance three times about getting a replacement it has never been turned in the order has it until this last time supposedly don’t even know if she did it so I need to talk to somebody about what’s going on with y’all service company whatever you employees something needs to happen this is b*******

These people lie to you over, and over, and over. I’ve been approved for the acp benefit for weeks, I had already had unlimited service so it would have just been switching me to the new plan. I have called 19 times in the last month, still no plan on my phone. I’ve been promised over and over I’ll get a call back but they never do. Yesterday I was told by 2 dif people they’d be calling me today to put the plan on my phone, of course another lie. The person today told me I still have to wait 7 more business days. I don’t know what the hell is going on and why they can’t just put it on my phone so I’m done with them after 7 yrs, they don’t care about the customers, they’ll lie continually and there’s no way to call anyone who can do something about it, all they give is the number that goes back to these lying crooks. I even called acp customer service, and they told me there is no reason it should not be on my phone yet, it’s just sitting not being used. What they have put me through is just wrong.

The staff of Texas such as Calvin and Jerry macdonald all have a habit on a daily basis weather it’s a client or fellow employee trying to do their best they are still made fun of.

These people are stupid AF. They take 45 minutes to answer the phone nd then run you around incircles. No matter how many times you process their paperwork there’s always some glitch. They constantly disconnect you forcing you t keep calling back

The epitome of you get what you pay for. They call this a lifeline phone and it’s more like a death sentence phone.
They pride themselves on having an elite support team and the support team is utter trash. I have never been in a bigger cell hell in my life then I have with this company and I’ve dealt with some nightmare cell phone companies. Their ethics and morals as CSR and CSS’s is an utter joke. I have literally spent 40 hours of my life this week on the phone with this company trying to fix everything that they have screwed up I cannot get a call insulation and I cannot find executive or corporate contact information.

I just talked to three different reps from Assurance wireless in regards to my legally blind brothers replacement phone that we been waiting on for over a month. For these to be agencies like these be endorsed by governmental entitle to the consumers personal info there should be more infacies on the products that are refurbished and sent out as new. Shaking my head.

I am going to have surgery and I have no emergency phone and it is due to the ineptitude of your workers I have put up with the non caring of your company I have spoken with my Congress office they tried to get some satisfaction but to no avail this is not good business so now I will contact my attorney in hopes of getting things done right I am not in good health and this phone is a lifeline but it doesn’t work very well it does not keep a charge and people can’t hear me talk so what am I too do but go to the media the local news station would love this for how you are treating people I can be reached at 862 230. 1857

I am not happy with your manner of. Service first of all my phone is defective and your company will not replace it with a new one I have called and called but your outsourcing to the Philippine country has been a nightmare now I have to file as law suite to get some satisfaction

customer service stinks…3rd phone to die in a month! i need phone service, not lip service!

I had put in an application with assurance wireless then I spoke with the representative she told me she didn’t get it then I spoke with the representative over the phone so she did it for me I called to check on my application they say I’m not in the system and then I talked with the gentleman he said do I live in Orlando Florida I told him I live in Jacksonville Florida all my information have gone to Orlando Florida I had service with assurance wireless once before they cut my service off I did everything they tell me make a phone call every month or text every month I woke up one morning my service all and now they telling me I’m not in the system and I stay in Orlando Florida and I stay in Jacksonville Florida I do not stay in Orlando Florida and I hope she didn’t send my information to Orlando Florida hook up on somebody else’s phone in my name in Orlando Florida and then when I asked to speak to someone or speak to someone they tell me to go do another application over the website when they gave me a q number then I was the application went through I was qualified then when I called to see about my application I’m not qualified I need to know where my information went at

I need anyone who works for Assurance wireless to either delete my account which I can’t access cuz I never got a phone number and they say that they cannot delete it when I call them up with the number that you list I also get employees that get paid to b******* you and they’ve been lying to me for 30 days and they cannot process the application I need someone who can process my application and get my service going thank you Dina Starks I have called that number that you gave me to call for 3 weeks and they are incompetent and do nothing but tell you b******* and put you on hold and give you more trouble and do nothing to get your service going I cannot reapply because they have me listed as having an account when I go online and I don’t have a phone number to to access that account I cannot do anything on my end and these idiots won’t do anything on their end except lie to you and b******* you and put you on hold and give you fake people they call supervisors I need someone who can get my service going thank you

I applied for Assurance wireless in April and it says my status is approved on April 20th I did not get my phone and instead got a letter saying that my lifeline benefit could not be transferred and that was probably because T-Mobile was getting paid for that month I was told to call on May 2nd to get my service switched over and that I did when you tried to call Assurance wireless you get voice recordings and the only way to reach anyone is to push three for technical support I do not have a phone number and I cannot access my account or anything unless I have one I go online and I don’t have the phone number so I cannot get into my account and when I try to reapply I get this you already have an account and they will not let me reapply on my end I am stuck and I cannot do anything to get my phone service going on May 2nd I was told that the guy was putting in my application and it would be in 7 to 10 days and that was b******* I never got the phone and I tried calling around the 13th of May and I was told another lie I was told my phone would be in the mail the next day and it was not I then have been calling and calling and calling I get these customer service people from wherever they’re from they need to fire everyone at that company cuz it is totally ridiculous and all they do is get paid to b******* people and they are incompetent and cannot give me my phone and process my application as I was told to call them in the letter to do I cannot get them to delete my account and they lie and tell me that they have and that too I’ve been waiting on and it hasn’t been done I get lies and b******* every time I call and I cannot get one of them to either redo my application or to delete the account so that I can reapply I just got through talking to one who’s supposed to be a supervisor cuz it kept me on hold for 10 minutes over and over giving me more b******* and telling me that the supervisor just entered their office and she gets on the phone I told her I hope that they record these conversations so that y’all can be looked into and she said oh are you recording well I have to hang up on you now because you can’t record us I mean this is the service that you get and she also told me that she could not give me a phone number or that they could not delete the account because I did not have a phone number which is their fault because they won’t give me a phone number and they won’t send me my phone I want the people to know at insurance wireless how the heck do they expect anyone to get a phone when they have things like this and service like this going on I cannot access real customer service I cannot do anything online unless I have a phone number to get into my account and I can’t get anyone confident enough to be able to delete it so that I can’t actually apply again or reapply and they tell me that they can’t reapply either I mean so how come they have it so that you can’t email anyone on the website it gives you mail regular mail or it gives you a phone number which is the same people that I’m talking about I mean I’ve been so lie after lie I’ve been told to call this number or to do this or to do that and they just get paid for b******* I mean the guy says oh yeah you’ve been through a lot you’ve been waiting a month well let’s see if we can handle it for you and they just lie some more and they’re not doing anything for me to get my phone I mean how come it is that you cannot even on the website or corporate website call I mean the number that’s listed belongs to Walgreens I want to email them and I get switched back to that website at Assurance wireless where they don’t take any email I mean what is going on that you cannot call anyone or speak to anyone who actually can do anything about this problem in corporate is unavailable to anyone I know that it’s an Obama phone and that is government ran and it’s probably corrupted internet and we get watched and we can’t complain and sometimes our internet pages are full of corruption and they stop you or block you from actually reaching a real internet I mean you can reach some of it but when you actually need to complain or do something they block you or stop you from things that they don’t want you to be able to access I mean but really not being able to complain or to get a service going and it’s been a month I mean something needs to be done