Where is Aspen Dental Corporate office Headquarters

Aspen Dental Headquarters Address and Contact

aspen dental logo
  • Address: 281 Sanders Creek Pkwy, East Syracuse, NY 13057, USA
  • Phone Number: 315-454-6000
  • Fax Number: 315-454-6010
  • Email: findyoursmile@aspendental.com
  • Number of Employees: 5,500
  • Established: 1964
  • Founder: Robert Fontana
  • Key People: Robert A. Fontana (CEO)

Aspen Dental Headquarters Location & Directions

Aspen Dental Headquarters Executive Team



Robert A. Fontana


Geoffrey F. Lewis


Robert C. Connor


About Aspen Dental, History and Headquarters Information

For long term or short term oral care or services, Aspen Dentals are there for you. This is a medical service company that is specialized in dental care and dental needs. They operate independently and they are licensed as well. The company was born in the year 1998 in Syracuse, New York in the United States of America.

Aspen Dental headquarter is in East Syracuse, New York, in the United States of America. Aspen Dental is always committed to treating all its patients with care, respect, and compassion. They are known to be caring and provide both long terms as well as short term dental care solutions.

If at all you have any dental need, whether short term or long term, Aspen Dental is the place you can rely on. After you are examined, you will get an honest judgment and opinion. They are the only dental company that can offer all the solutions to your dental needs. For more, contact them today.

Aspen Dental Headquarters Photos

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  • None oyb says:

    Worst company to work for, horrible people they lie and they’ll say stuff about you behind your back. The managers are very very unprofessional. They lie to their patients about free stuff just to get them to come in even when they say no. Don’t waste your time.

  • Ms. Dupre says:

    Very disappointed at the service I received at the michigan city, Indiana office! When I first went they were cordial but after they got over 2000.00 from me then they were very cold and rude towards me. As now they want to charge me more money to do more work on me that was due to there fault! Ms. Dupre

  • Kim Turner says:

    I am very unsatisfied with the service i received at the Danville location on Wednesday IL. April 28th. I had scheduled an appt for my 8 year OLd son. He has a tooth that is causing him great pain and is cracked because of a cavity. I called Tuesday and was given an appt the next day which I thought was great. I explained my sons needs in detail because I didn’t want another referral to another dentist. I needed a dentist that could fix his problem. He has a bit of dental anxiety and I explained it all to the receptionist. At this point if you know you cannot help me don’t let me continue to book and appt and waste my time and money.
    So my son goes the next day. He hasn’t been able to sleep well due to nerve pain in the tooth. They take X-rays and the dentist says “yep it needs pulled we will give you a referral”. Oh yea and a bill for almost 300 dollars too.
    I already knew it needed pulled …I already knew the problem.
    So now I’m really unhappy. I was not at the appt as I was at work. So I called. Upon speaking with the dentist and receptionist they explain that they aren’t really equipped to pull teeth of children and that they primarily deal with adult patients. Why wouldn’t you tell me that when I called to make the appointment and explained my 8 year olds issues to you ???!!!

    Then I explain that I don’t feel 300 is fair to tell me what I already know and my son is still in horrible pain. The dentist says they agree and agree to give me at least a partial refund and call me back. That was Wednesday the 28th …it is now Friday April 30th and I still haven’t heard back from the office.
    Please let me know how it is so easy to take my money but not easy to call me back in reference to a refund.

    Thank you

    Kimberlee Turner

  • Robert A Mitchell says:

    I’ve been an Aspen Dental patient for years and suddenly became aware that the office in Gilbert, Az. on Power Rd. does not address the account details and payment summary correctly. Due to their errors, I am about to lose $3134.40 in payments that I should be reimbursed for. The form that was given to me is not acceptable to my retirement company (Caterpillar) because the ADVANCED PAYMENT of $1756.20 is not listed in the detail column for the actual date that it was paid. This appears in two (2) places on the form that I submitted in order to be reimbursed. After talking to Alex (supervisor), he advised me that they (ASPEN) can NOT change that for my reimbursement. He expects a multi billion dollar blue chip company to take the time to call anyone at Aspen for that same information, instead of making the proper corrections on the form. Further more the form shows Wax try 1st Visit on 02/16/2021, then a second visit on 02/19/2021, but it lists that as a 1st wax try again (instead of a second Wax try visit, which is followed by a Wax try in 3rd visit on 02/24/2021. This is a comedy of errors. If corporate cares about their name and status in this business, it should list everything properly. The ADVANCED PAYMENT should not have zeros after that statement or date, it should show that the payments were made at that time and the amount….NOT ZERO’S. Please help me with the situation that Aspen has caused. A few seconds to rewrite or amend that form would control the entire case that has evolved because of poor paper work.

  • Cathy Metz says:

    I have been making payments to Dental First for about two years FOR A PARTIAL PLATE, of which I was charged FOR TWO! Insurance paid about $1,900.00 for the first. I assumed it was just a filler until my gums healed, had no idea that it was costing as much as the permanent partial plate. Insurance only pays for ONE, and I was assured that everything I was having done was covered. Wrong, I was told that I would have to pay for the second one since my insurance wouldn’t. I don’t believe it’s right to make a very sloppy temporary partial and then charge me for two that should have been made better. The only amount I was supposed to pay was the amount I signed up for with Dental First, now I owe double and ABSOLUTELY NO ONE OFFERED TO WORK WITH ME ! I was forced to pay the bill, one way or another or file bankruptcy. I’m STILL PAYING! HOW CAN THIS BE ANY WAY TO RUN ANY BUSINESS? SMH

  • Brenda Stennett says:

    My experience has been a total nightmare and I get mad every time I make a payment because I’m paying for dentures that I have never been able to wear and went back several times and got no results. Only hateful doctors that all but call you a lier. Plus you pay interest on interest. Would not recommend to my worst enemy.

  • Mike says:

    Lots of complaints no surprises there. I was at Martinsburg location for a cleaning and heard the office manager yell at the dentist and her nurse and then laugh with other reseptionist when my visit was done. They want tons of money from me but how can I trust them if they treat there own staff that poor. I feel sorry for anyone working for thay lady definitely a boss and not a leader!

  • Deborah Potts says:

    Very insensitive and uncaring office manager at Santa Fe, NM location.
    Tried to explain to office manager that I was afraid and worried about getting xrays for cleaning due to two tumors I had. Her response was in a very flippant tone, “Then explain to me how you expect us to exam you”. I was shocked and upset by her lack of compassion and walked out. No sense of caring for customers from a manager.

  • eddie hill says:

    Your Mt pleasant tx shop sucks

  • Jill says:

    Hi, I am emailing with a hopeful heart that someone kind and helpful will respond.

    My 78 year old Grandmother who has spent her life in service to her family and children with special needs had a traumatic experience at Aspen Dental. That is actually how she explains the experience…”traumatic”. I have seen her cry only two times in my life. Once when my Grandfather passed away and once after she realized what Aspen Dental had some to her teeth.

    Of course, it is a complex story that I would love to share with someone over the phone…Someone who doesn’t see her as just another old woman. Someone who will have her best interest at heart.

    Whoever you are reading this, I know you get 100 of emails daily but I’m hopeful you are the right person to point us in the right direction. I know you have family you love as well and like me, I’m sure it causes you a lot of sadness when they are mistreated.

    My grandmother would never reach out on her own so I am emailing on her behalf. Bless her heart she spent thousands of dollars (her entire savings) and she was treated like trash and her concerns were discounted which left her with no teeth after spending this money.

    It is a heart breaking story and I would be most thankful if you could help.

    Thank you so much for reading to the end of this long comment!

  • Richard Healey says:

    Need to talk to someone who will listen about the work I had done very bad before I contact a attorney and and correct the problem from my 5000.00 procedure my name is Richard Healey my # is 352 678 0859 the work was done in Berlin md

    • G. Goldman says:

      Lots of luck..
      My son has the worst most painful botched procedures done in North Augusta SC..with no resolution yet

  • Bette says:

    Unable to get thru to speak to anyone regarding Zephyrhills Florida experience the dentist there has destroyed my teeth!

  • Dt says:

    I tried to send an e-mail to the address on the corporate page but it will not go thru. I am being billed an large amount since the place I went too did not bill my insurance correctly and refuses to re-code it.

    • Shelly says:

      I am going through the exact same situation. I am considering contacting an attorney in my state.
      Will you please contact me? If I can show a pattern of behavior it could mean triple damages.

  • Carolyn Davis says:

    All I’m asking for is for Aspen to Finish my dental work and refund my money. I have been through hell over the last 3 months with the Foley office. I will remove all bad reviews only if my money is refunded.

    Even tho Aspen blocked me from Facebook page I did manage to post a review on your Facebook page. It will also be posted on google, Yelp, Instagram, Twitter. I will file a complaint with the BBB also. With photos.

    This has been such a nightmare for me. You can not trust this dental office. I had my teeth prepped for crowns March 2, now 3 months later my crowns still sitting in the office in Foley who refuses to open back up. CDC has allowed all dental offices to open. But this Foley office has left many folks with half finished dental work for 3 Months now. I’m 61 years old. This has been by far the worse dental experience of my life in any dental office. This office is run by a bunch of very young people(kids) that refuse to open up after 3 months of being closed for Covid19. Save your money, find a locally owned dentist office. DO NOT USE ASPEN DENTAL IN FOLEY, AL. It will be the worse mistake of your life. There’s even a Facebook page of 12,000 people that have been through hell to trying to get Aspen in Foley to fix their problems to no avail. This office is a joke. Stay away from this place. I am a business owner in Foley. This photo of me is how they leave their customers for 3 months after I paid my bill In full for the required work on my teeth. Meanwhile they are sitting home drawing the unemployment check from the government. This has been the worse nightmare of my life. They required me to pay up front on March 2, 2020 for $3200 plus they now have falsely billed my dental insurance for $1500 for work they have not completed and refuse to open to complete 3 months later. Aspen Dental blocked me from posting a review on my regular Facebook page. So I created a new page and wrote my review. That’s how bad they didn’t want me to review the dental service offered by this dental office.

    Carolyn Davis
    Diane Davis Photography
    Beach Life Designs
    Gulf Shores, AL

  • Dawn Marsh says:

    The worst ever I have delt with in my life.. Aspen dental refusing to refund my care credit card for work and services I have not had done.. Also for a temporary denture that doesn’t even fit in my mouth..uggg
    Ive been trying to reach corporate office for days with no response. This is horrible. The in office staff treats patients as if we are trash.

  • Nancy Nnguyen says:

    My name is Nancy Nguyen. I reside in San Angelo, Texas. Over a year ago, I had my dentures made at Aspen Dental in San Angelo. They promised me that if the dentures don’t fit properly or create any pains I can bring them back for adjustment or replacement.
    So far the dentures cause a lot problems to me such as pains, not fitting properly, and not eating or chewing comfortably. I have brought the dentures back to the office so many times but they won’t be able to fix it right nor giving me a replacement. I was asking to see the dentist but at the end an office assistant talked to me in a rude tone of voice.
    I am asking you to talk to the dentist at San Angelo’s ofice to give a new denture because this one is loose and keeps dropping off my palate.
    I can be reached at (325) 939-6215.
    Thanks a bunch.

    Sincerely yours,

    Nancy Nguyen


    OWNER/it’s a light pole it’s a light bulb it in Lebanon Tennessee in front of the building that is located up on South Cumberland Street:

  • Denise Fenskie says:

    I had teeth extracted in January 2020 at the Fayetteville, NC location. At which time I was given immediate dentures which are not made properly as when I was fitted for them I had 2 abscesses that had broken and my gums were swollen when I was fitted for the immediate partials.. I was told it would take time for my mouth to heal. That I accepted. When I went back for them to be adjustments and informed them of the issues I was having. I received the same response. The top partial is to bulky and I can’t speak clearly and gag whenever I try to eat with them in. The bottom partial does not have any material to chew with. They do not meet together except on the outside. So you can chew with a couple teeth.

    Although they were happy to schedule me to go for the permanent dentures in July. And will be expected to pay more.

    Meanwhile it has been several months since I have been able to eat. And have lost significant weight. Very disappointed.

    I have no dental insurance but paid in full before the services were rendered. My husband was going to have work performed by your company but has decided against it as he states he is not confident as to the issues I am experiencing and had requested his money be refunded.

    I would like for your company to contact me to resolve this issue. But as with many other companies I am quite sure that will never happen. I have paid for other services that I have not completed because if the Virus. Right now I am not sure whether or not to just have the rest of the unused services to be refunded as well.

  • louie james woodworth says:

    the hospitals have been giving everybody that not just cancer patients but babies as well cloride Louie Woodworth’s mother Kathy Woodworth is a cancer patient and opico is good for her yes but cloride I am not sure about

  • Virginia Nocks says:

    Aspen Dental in Lancaster OH is a scam joint. I am 73 and disabled. My 20+ yr old upper denture was worn out and the few real teeth on my lower gum were broken. I wanted the few teeth removed and new full dentures. I have insurance but my cost would be about $1500. I agreed and signed up for a $50/mo loan in addition to paying all the cash I had ($500). Here’s what I’m left with:
    1) in the beginning I was told the dentures I was getting were just temporary. That turned out to be a lie.
    2) from day 1 I complained about the upper denture being too small. I couldn’t speak clearly and they looked cheap. Again told they were temporary.
    3) the lower denture was just awful. Didn’t fit my mouth. Was lopsided. Wouldn’t stay in and was painful. Same old “it’s temporary.”
    4) every time I went in for an adjustment it got worse. The last visit was a joke. An assistant tried to make a change. When I complained that I couldn’t even bite into a soft pear her reply was, “Oh you won’t be able to bite with these.” I was incredulous, but she said, “You’ve got to remember these are only temporary.

    I have never been able to speak clearly with these dentures. I cannot eat the simplest food (celery, apples or chicken wings). The fixes the assistant put in fell out 2 mos later. Even with fixitive they fall out just when I talk.

    I had to cancel my last appointment due to illness. When l called back to reschedule I was told it was the final fit for my lower denture; that I already had my permanent upper.

    And the loan was from a company that charges outrageous interest.

    I have taken my old dentures to 2 other dentists in Columbus for 2nd opinions. Not surprisingly they both said I’d received”extremely poor workmanship.” They both said they could help me; however, I’ve already used my insurance and am in debt to Aspen’s lousy loan shark. By the way…one of those dentists was another Aspen Dental office.

    Meanwhile I can’t eat or speak clearly. These “Halloween” dentures are what I’m stuck with now especially with the virus lockdown. What little life I have left Aspen Dental has made miserable. And with the lockdown there is no way to work with this office.

    I am shouting from every online way I can and to all my friends to avoid Aspen Dental. Your ads are lies; your dentists are inept and crooked.

    Shame on you!

  • Arica Lacosse says:

    I have been waiting for a refund of $896 since March 17th! I can’t get any answers! This is how I’m lying my bills due to covid19 and loss of employment. I was told multiple different time frames as to when I would recieve my check . No w that all of the “alleged” time frames have past and still no check! Ironic I paid cash no insurance for my services I was going to need ahead of time with no problems… big I have to fight like hell bc those services are no longer needed to have my money back!! This is absolutely absurd mostly because I simply can’t get an answer from anyone! Why can’t I pick up the check?! Why can’t anyone even confirm it was sent!? Or lost?! Or anything!!!!! Port Charlotte FL

  • Melissa P says:

    I called and made an appointment for my son to get a consult to see about getting his wisdom teeth pulled. When he got there they kept him for 2 hours doing a full dental examine that he DID NOT need only to tell him at the end that they had to refer him to another dentist to have his wisdom teeth pulled. They wasted his time because whoever made the appointment couldn’t follow directions and now you think you are going to bill my insurance for this bogus visit. NOT GOING TO HAPPEN! A whole office full of idiots.

  • Joseph says:

    The retired sergeant major at 100% disabled the VA dental department is responsible for his dental care

  • Laura Eichstadt says:

    Also the rudeness of the dentist and the remarks he makes while sitting in room to his assistants and me are really on called for where you find this guys. This is Aspen Dental in Bemidji MN. and I see complaints are not only here.

  • Laura Eichstadt says:

    I am so done with Aspen started a few years back got bottom partials first set didn’t work so they ordered another set that set when trying to eat they completely flipped in my mouth kept going back to Aspen and dentist couldn’t figure how I get them to flip so he practically got on my lap to push them done and still didn’t work so as anyone got tired of fighting. Will tell you this had dentures made by another dentist a few years before and Aspen dentist did not once mention they did not match up. One day I went to pull them out to clean and one of my crowns pop out so I went back to aspen and there was a new dentist and he looked at the partial and he said no wonder why it was not hook to anything and needed new one and crown 2 teeth so I said I would not pay for this so I contacted BBB and put compliant in. Aspen was mad and they said they would cover a new partial so now I need new upper dentures and 2 crowns and they also want to do a deep clean it wasn’t free had to crowned 2 teeth new dentures and a whole lot of money every time I go in it cost me outrageous amount all this was suppose to been done before Thanksgiving but they canceled 2 appointments and changed another to later time without calling my cell phone to let me know I had to be home to catch my Granddaughter off school bus and I repeatedly told them that is why I made appointments at these times. I went in on Monday to have molds made for upper and lowers and the appointment I had for Thursday Dec 5th 2019 was supposed to be completion day. so I go to find out that my appointment was canceled I call in to ask why and she told me my partial was sent out to be wired and it will be 3-4 weeks why I wasn’t told this on Monday the 2nd I told her Christmas is coming and right know I dealing with sores in my mouth due to them putting a tooth in my partial and taking away the clasp and partials are rubbing on bottom right gum and leaving a sore and I can’t eat or talk it comes out and is embarrassing. I been dealing with this for over 2 1/2 months. I have spent well over 3,000 dollars more and that not the amounts I paid since the first time I enter that son of a bitching place. I will contact BBB again and also a lawyer. I am telling you this if I get my new dentures and partial and there are major problems with them I will sue and it not just for what I have had done I will sue the misery I have been through.

  • Mary says:

    It seems like there Re quite a few complaints, I was new to Florida in December 2018 and needed a dentist as one of me bottom teeth broke so I callred Aspen and it was Christmas time so I went in the 26th of Dec. They xrayed my teeth told me I need a cleaning which I knew and proceeded to tell me Ineeded a crown on one tooth they proceeded to prepare that crown on my next visit. The cleaning was free but I had to pay some of it.they order the crown and I had it put on some time later as I was going away.then they proceeded to fix the broken tooth whic seems to be ok. The made another appointment to have a tooth pulled I was in the chair for over a hour. Seems to me it is like a assembly line. Well a few months later I had a extremely pain in my jaw where the crown was put om
    N I called made appointment for the next morning and he took X-rays and then said to. Wash my mouth with salt water and said there was nothing the could do for me. I then was charged eighty five dollars and left a very unhappy person and still in pain. I went home tried to doctor it myself but nothing happened I looked up a private dentist and he took me right away. I went to him he xrayed my tooth told me I needed a root canal and he sent me to a specialist who did the root canal immediately and was very nice to me when I left there I had no more pain he put a temporarily one for know I went to the other dentist a week later and he repaired it for a new crown when I got the new crown the tooth feels perfect.. I went back to the dentist at Aspen and asked if he could refund me the cost of the crown. He said you should of come back here and maybe he could a adjust something . The crown I got there was only 850.00 Idid go back he said he could do nothing for me.I paid $1177,00for the removal of the root and 1134.00 for the new crown. Mary Lucarelli. aspen 13200 Seminole Blvd, Largo FL 33774. Appreciate a comment Back email 3353mary@gmail.com‘b

  • Camilia says:

    Aspen Dental on 651 Nautica Drive, Jacksonville, FL 32218, sucks! They did a horrible job on my three fillings and would not call me back after 5 calls. I had a $39 credit on my account and they tried to give it back to me as a refund. Credit and refund are not the same things. Every time I would call, the person that I was supposed to talk with would be unavailable. I had heard such good things about Aspen but my experience was not good at all. They really tried to avoid taking responsibility for what they had done. I finally went to and paid another dentist who fixed the issue (which ended up being a simple fix). I will not be going to Aspen ever again! I finally got in touch with them by calling the corporate office in New York, who in turn, got in touch with the Aspen in FL. They need customer service training badly. Horrible service!!!

  • Marlene says:

    Dentures are not money back guaranteed. Mine didnt fit right were to big. They would not even try to realign them so they would fit even had a hard time eating with them. Wanted to get my money back but I was told it was to late. Do not go to aspen dental in Winona Mn. Will be getting a hold of my lawyer. False advertisement Had to go and pay for a new pair some where else.

    • Julie says:

      I’m going through a very similar situation at Aspen Dental right now. They tried to get me to sign their release form called “Patient Appearance Approval”, stating that I’m happy with my dentures, which I’m not, because they’re not even ready yet, and it also states on the form that once signed, I’m responsible for all future bills! They keep trying to shove HUGE dentures in my mouth…can’t talk with them, can’t eat with them…and they try to make me look like the bad guy even though they are the incompetent ones that can’t do their job and make dentures that fit correctly!! Why would I sign a form saying I’m happy when I’M NOT!!! I kept telling them to just simply match my permanent dentures with the temporaries because they fit right. The Lab Tech was a completely incompetent and RUDE person and couldn’t figure out how to match the temporaries. I’ve filed a complaint with my insurance company and they’re going after them now PLUS I just found out through my insurance that I was overbilled and so was my insurance company! How is your case going, Marlene? This has been going on for me since August 2019 and is still on going. I’m sure I will end up going to a different dentist once I get my money back, which his supposed to be within (30) days, according to my insurance company.

  • Melissa Powers says:

    I was told I had periodontal disease and needed perio treatment.They charged me $406 and I was told by another dentist after that I don’t have periodontal disease.They also charged me for a cavity they didn’t fix.I got home looked in the mirror and wax shocked to see one of the cavities the dentist was supposed to be fixing was still there.I was verbally abused by the dentist too.While I was in the dental chair the dentist told the hygienist “I didn’t know I was going to be fighting this tongue the whole time” very unprofessional to comment about a patient right in front of them ?I’ll get my money back if I have to take them to court

  • Travis Jackson says:

    I have had several bad experiences and to no avail my dentures are still not right. I have a balance on my account and I was told they would not see me until my balance was paid. I explained to them I would pay and offered to pay $500. for them to proceed with fixing (TOOTH FELL OUT AND UPPER’S DO NOT FIT). I was told they would have to charge me because I didn’t follow up in time for proper fitting. I tried 5 times over a period of time to come in; my wife even went down to speak to office mgr. who made an appointment but when I showed up was turned away. I am very unhappy and now have no dentures do to poor service and warranty request was turned down. I was also charged for service I did not receive. The office I went to was in Waterford Lakes, Orlando, Florida. Please have someone call me or I will have to post issues on social media. Please have corporate contact me.

  • Debbie Leigh Wagner says:

    Do not go here, ever! they only care about money, they let interns work on your teeth. I will be calling my lawyer in the morning as my new crown just broke eating pasta!

    • Hazel L Holmes says:

      Debbie, the same thing happened to me..they are a rip-off..Wouldn’t return my calls either..

  • Grace S. says:

    Acworth, GA office charged me for services I did NOT receive. It is going on 3 months now that they will not reimburse me. They said that I sign consent for treatment but I never received the treatment. I had a simple extraction, that is it. However, they are billing me for Bone Rplc Graft per site AND Guided Tissue; procedures done for implant. I am not getting an implant on the tooth and besides, they never did the work anyway. I went to my regular dentist for advice/second opinion who stated that there is no evidence of the work mentioned ever being completed. My insurance denied the claim because they said that since an implant charge would accompany the claim and since I am not getting an implant, they will not pay for the work. Besides, as I stated earlier, I NEVER received work for the charges on my bill. I never give reviews but this is one worth writing.

  • wm reed says:

    Got a tooth pulled at the Elizabethtown KY Aspen location. The associate cut into an adjacent tooth with a dremel. I noticed it a day later as it cut my tongue. They then put a jiffy patch on it. Within the week the tooth died and hurt like hell. They refused to make the tooth viable on their dime and said they would only soak up the cost of pulling it after they killed it. And over a year later I’m getting billed $135 for a tooth extraction they caused. WTF PEOPLE ?. As far as I have experienced Aspen is like a used car salesman….and you know how low they are !.

  • Christina Peace Broyles says:

    I’m withholding any comment until I get a reply from the corporate office. EXCEPT to say, do NOT go to the Jonesboro AR office until they put in new staff. My next comment will either be how happy I am at what corporate resolved, or how my lawyers are doing.

  • Shirley Jackson says:

    DO NOT EVER GO TO THE EPPING NH STORE! I was told I had to have ‘deep cleaning’ because my gums were messed up. When I had my teeth cleaned-normally, the hygienist was supposed to do one quadrant to see if I could stand it w/o heavier anesthetic. I was warned ahead of time that my mouth would be sore so they would treat my gums with some kind of topical anesthetic. They did not deep clean anything, nor treat my gums with anything. They were paid by my ins. company for a complete deep cleaning-I found that out today when I called my ins.co. Every call I make to the office, every message, goes unanswered-today makes #3 in 3 weeks exc. for an ugly nasty call 3 weeks ago telling me that I signed ‘a completion of care’ paper….which I didn’t. (After I called my ins. co. to tell them that they paid for services not rendered.) Now I am forced (senior citizen on SS) to find an individual periodontist and have to pay what I cannot afford, because most dentists and periodontists in my general area of the state will not accept my insurance even though it is a well known company because the company pays so little for services.

  • AL.JONES says:


  • Mary Ledford says:

    Horrifying experience. Can’t even file a complaint with main office. Posted online complaint. Liars and thieves.

  • Jerry Mitchell says:

    Very poor service & will never be back! they made me dentures’ but never fit after five time’s, an I need implant’s! at the Opelika alabama store

  • Harold Paden says:

    I was told that my dentures were not suppose to enable me to eat steak again. When I said from my very first visit that I loved steak and was looking forward to being able to eat it again. I was told this after my denture was completed and my bill paid and I complained that the denture would not cut the meat only mashed it.

  • Kelly Plaisted says:

    I had great service at the tilton location when I had my procedure done and follows were great. The only issue and its a BIG one is they have not submitted the claim correctly to my insurance company even after 4 times of me calling and telling them what needs to be done in order to. I feel like its not being done and there going to try and stick me with this large bill. NOT A HAPPY CUSTOMER..

    • Rosalie Powelson says:

      I am having the same issue with the Fort Oglethorpe Georgia store….they failed to submit the insurance claim in a timely manner and will not respond to my money back request due to bad dentures, instead they turned me into a collection agency. Be careful if you plan on using this Aspen Dental facility !! I am almost 65 years old and being ripped off by Aspen !

      Rosalie Powelson

  • Dorothy Stewart says:

    Your offices and dental care is not what I have ever gotten in my life. I have always received very good dental care. That is not what I have been getting in your offices. My brother in law went to one of your offices and was told that they could not clean his teeth unless they did a deep cleaning. He just wanted a regular cleaning. He was told that it was against the law for them to do a regular cleaning when he needed a deep cleaning. I think you should get your offices straightened out.

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