Where is Ashley Furniture Corporate office Headquarters

Ashley Furniture Headquarters Address and Contact

Ashley Furniture logo
  • Address: 1 Ashley Way, Arcadia, WI 54612, USA
  • Phone Number: 608-323-3377
  • Fax Number: 608-323-6008
  • Email: N/A
  • Number of Employees: 5,000
  • Established: 1945
  • Founder: Ronald G. Wanek, Carlyle Weinberger
  • Key People: Todd Wanek (CEO)

Ashley Furniture Headquarters Location & Directions

Ashley Furniture Headquarters Executive Team

Name

Title

Todd Wanek

CEO

Dale Barneson

CFO

Dwain Jansson

Vice President of Information Technology

About Ashley Furniture, History and Headquarters Information

History

Ashley Furniture was founded in the year 1945. The company has been operational for almost 74 years now. The founder of the company was Carlyle Weinberger. The main aim of the company was to buy off wooden furniture made by local companies and was then resold at a higher price to the large furniture stores. In the year 1970, the company had invested in Arcadia Furniture, which was being operated by Ronald Wanek. After seeing the business of Ashley Furniture, Ronald Wanek along with a group of investors had bought out the company. Arcadia will be handling the production while Ashley will be handling the sales.

As of the year 1982, the total sales revenue generated by the company was more than $12 million. Also, by the end of the 1990s, many assembly and distribution plants were being established in numerous states of USA, like Florida, New Jersey, California and also Washington. Then by the year 2000, the company had employed more people than the entire population of the Arcadia town in the USA. But, in the year 2015, the company was slapped with a fine of $1.7 million for unsafe working conditions of its employees which had caused over one thousand injuries to its workers. The company had several factories in the USA as of the current date, and even in China and Vietnam. Also, it has sourcing offices in China, India, Vietnam, etcetera. The headquarters of the company is based in 1 Ashley Way. The name of the place is Arcadia, while the name of the state is Wisconsin, USA. The area pin code is 54612.

About

Ashley Furniture is an American retail company that focuses on manufacturing, selling and distributing various kinds of furniture product for its customers and clients, all over the world. The current CEO of the company is Todd R Wanek. As of the current date, the total revenue generated by the company is more than $3.85 billion. Also, the number of employees working at the company, as of currently, is more than 22,500. It has more than 700 stores spanned across countries like the USA, Canada, Mexico, Central America and even Japan as well.

Services

The primary services provided by the company include allowing customers and clients to have a retail presence so that the furniture products manufactured and distributed by the company could be purchased easily. The company sells home furnishing products and other home accessories as well. The company has both independent dealers selling the company’s products as well as official retail showrooms too.

Ashley Furniture Headquarters Photos

Ashley Furniture Resources

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  • Ms. T says:

    I wish i had seen these comments before ordering. I have been on phone for 45 min to cooperate headquarters and no answer yet. still on hold. I ordered a top of the line set on June 5 2020. I was informed it would take about the 1st week in July before furniture would be delivered. on 11 June received a call the chase lounge was in but the rest wouldn’t be here until July 7th confirmed. I have recently ordered a bedroom suite and a smaller one as well. the smaller bedroom suite came about 4 days after the order. the master bedroom set is suppose to be here on 26 Jun. 2020 and the furniture still not until july 7th.. today i received a call indicating my furniture would not be here until July 17. That is ridiculosis. I have requested to receive something from cooperate.. i am almost afraid to request refund. this is not acceptable at all. Every major cooperation is delivery and even with the slow down of Covid causing problems deliveries are being made. I am going to write my congressman and the BB about this. Like i said had i known this would be a problem, i wouldn’t have ordered. you can beleive i will not order another thing

     
  • Rickster says:

    Unbelievably horrible customer service! The worst I’ve ever encountered. Bought a chair on line that was shown on their site as having a seating height of 17.5 inches. The chair was delivered and it’ was only 15.5″ high off the ground. We cannot sit in it. I have called their customer response line at least 5 times, sent several emails, and received a call one day from “somebody” at corporate who said Ashley no longer had the same customers care email address. I was told to send an email to a different address. I’ve sent 2 emails and no response. The chair is sitting in the box to return, but NOBODY will return an email message or respond with anything. These people are absolute CROOKS. I will NEVER BUY anything fro them again and advise everyone else to not do business with them. I am now filing a report with the Minnesota Better Business Bureau!

     
  • Deepak says:

    I am hoping someone will find this useful.
    These people will act really nice and make you feel they really care for customer service…etc. they just lie to you till you buy stuff, Please be aware before you make a decision, first of all, the furniture is very poor quality and on top of that they will upsell some warranty what they claim is that they will cover anything for next 5 years and mint from you and when it’s time to do something they will say it’s not covered and make fools out of the people who buy things from them. I want to share this on goodwill to save someone hard-earned money

    All they do to you is lie to you to make sure you buy the furniture from them and upsell with almost other warranty and other things to mint money. BEWARE.

    I went to the store to talk they are so rude said you are done with the manufacturer warranty and your extended warranty is not us go please leave the store we cannot help you please leave. When you call the warranty company they say we don’t cover this if someone said to you at the time of purchase it is covered then it’s a lie. I am sorry for your situation we cannot help.

    These people act just nice till you buy stuff and once they made a fool out of you they show the true color.

    PLEASE DONT WASTE YOUR HARD EARNED MONEY WITH THESE PEOPLE.

     
  • kay says:

    this is not my first purchase with buying Ashley I will NEVER NEVER purchase from them again. Not only was I charge for services that were not provided upon delivery, set up, when I finally got help to set up the bed, it is DAMAGED! I cant get a real person to help me and every email was undeliverable. I waited on the phone many many times only to get voicemail again!!! CEO, Help! Help! Help! CEO

     
  • terry decoster says:

    I have tried contacting your company over twenty times. Chats are disconnected. Phone calls not returned. I have a defective desk can’t attach stretcher bars no holes. This is the information I’ve sent . I reached out to oaypal to assist with resolution. I plan in contacting bbb your customer service is non existent. I work fir a calL center Actual a manager in a large medical supply company we would never treat customers this wSy. I doubt I’ll here from anyone. But trying as I’ve sent this severAl times

     
  • JIM says:

    I bought a living room set, they delivered it and it was not the same as the store model notified them the same day. went to store to talk to them and wound up selecting different products. I wanted them to pickup first order and get my charge card cleared before I took delivery of another order, they absolutely refused to pickup the first order without delivering the second order all on the same day. I contacted corporate headquarters in Arcadia Wi. and was told they had no power over the store managers final decision. I finally got a credit memo for the first order that was subsequently changed by the store manager without my knowledge that said if I cancel the second order then the credit memo would not be valid on the first order.
    64 phone calls to this phoney outfit some 2 hours in duration and then they hung up on me. Store manager forged my name on the paper work for the second order. I finally contacted the Better Business Bureau in Wisconsin and they were able to get some action done on the matter, the first order of furniture was finally picked up on April 18th two months from when this all started. I still have not seen the adjustment to my credit card account. These people should be out of business AND IN JAIL

     
  • Christina says:

    I wish I had seen this before I ordered. This has been a nightmare! I was charged yet
    My order
    It isn’t showing. Surprise! No one will answer the phone. Messages or emails!

     
  • Karyn says:

    3 years I purchased a couch and two reclining chairs. I paid for a separate warranty. When I called the warranty company I was told that they would not cover anything because according to the pictures I sent them, it was a manufacturer problem.
    Ashley sent out someone to look at the damage and take pictures. He said the Dura-Blend material was made cheaply and the manufacturer should stand behind their product. My items were cracking, peeling and the seams were splitting.
    Ashley refused to recover these items with a better material and refused to replace them. They said that after 3 years it was damaged from usage. In other words, do not sit on furniture and every three years it should be replaced. Ridiculous. I am writing to the company CEO and may have to take them to court. Buyer Beware!

     
    • terry decoster says:

      I am filing with better business bureau and PayPal which I used to process my payment. Very horrible company

       
  • Steven w Matos says:

    I don’t even know where to begin with this review. I gave them one star but if there were zero stars they would get it. I have bought furniture from Bob’s and Raymour in the past and never had the experience I am having with this compay. It started because my nephew bought furniture from Ashley and said to me why don’t i go see what they have. I went to the store in Farmingdale Long Island and Purchase A dining table, 6 chairs a buffet server, sofa and love seat ( this one) end table. I spent almost 5000 dollars. When the stuff comes in every single piece had a problem with it. I know your suppose to check everything which I did but the problems with the furniture were well hidden until I really started to look at it. Starting with the dining room chairs, they came pre made and wrapped. The delivery guys put them under the table in their spots so to the eye nothing looks wrong until i went to sit in them. Two of the chairs were not fully screwed in and the screws were stripped. So much that the chairs just wobbled when you went to move them. They had to know you couldn’t sit on them. Then the shelves on each side of the server were put in place so nothing looks wrong or out of place until you go to put something on them and then both shelves collapsed. It turns out the side clips don’t fit in the holes properly. If you go to put them in they just fall out. so once again to the eye it looks fine but the concerning part is the delivery guys set that up. they knew they didnt fit properly yet they set it up so that after they were gone and you go to use the shelf it collapses. The the best of this is the sofa. When i inspected the sofa to the eye you can’t see anything wrong but when i looked closer the center support leg was off the floor as I get closer I push on the leg and it is just folding under the couch. When i reach my hand under you can feel the wood is broken. Once again they screwed the leg in so he had to know that the wood underneath is broken. Then i notice a pull in the material on the threading which they tucked in the seat which you would have never seen until you moved the cushion which I did and found. So as a new customer of Ashley and on my first delivery there are all these problems but the best is yet to come. Once I noticed the issues which was about a half hour after the delivery guys have left i called customer care right away to tell them what was going on. As a matter of fact i was the first caller of the day. When customer care gets on the phone they wouldn’t even discuss my situation unles i found all the serial numbers on the products took pictures and videos of what the problems were. I spent an hour doing this just so they would talk to me. Then they proceed to tell me that they can’t replace the items but would send parts and get a service tech to come out and try to fix the problems. they it could take up to 10 days then after the parts come I can schedule the tech to come in. I was like why should I have to wait almost two weeks on brand new products and have someone fix something that I never even used before. They said it is the policy of Ashley’s that the salesman should tell the buyer that they can’t replace broken new furniture that comes in. I have never heard of this ever in my life. They told me to go back to the store which i did twice and all you get is we are looking into it and we will call you back and no one ever does. It is the biggest con game I have ever seen. I should have read the reviews that are posted over social media before I spent my hard earned money their. They keep going back to well you should have looked at everything before they delivery guys left, and I keep telling them they hid the issues so well you couldn t tell any of these issues by looking at the products. I told them just replace the 2 chairs and the sofa and fix the shelves on the buffet server and call it a day and then i was told by a customer service manager we don’t do that. It is a policy of Ashley not to replace but to fix the broken (brand new) products. This is total unacceptable for a furniture company like this to act in this manner. Do yourself a favor and stay far away.
    March 19, 2020
    Steven M

    Dandrea sofa

     
  • LIsa says:

    On 2/8/2020 I purchased three items that were to be delivered today. I called the store yesterday and they said they don’t have a delivery date yet because two of the items aren’t ready yet. I said why didn’t anyone call me. They just shrugged their shoulders. So I went to the store and told them I wanted a full refund on all three items. The manager said I just called the warehouse and they have the couch and it’s going to be delivered on 3/12. Well, the couch came today and it was wrong. It was part of a sectional and the salesman told me he could make both sides so they had an arm rest. Well it came with one side arm rest and the other part of the sectional so I refused delivery. I called them and the manager started arguing with me saying no that is how we told you it would be. He wouldn’t let me talk. Finally it got my statement through. He said once the couch is scanned back into the system they will refund my card. Well, I want to make sure the delivery charge is refunded and the warranty. So I will be going into the store this week. The funny thing is my Mom went out to the truck before they even took it off and said do you have the other arm piece and the driver said yes. After he got in he said he was only delivering one piece and wouldn’t give us the arm piece and put it on. He stated he tried to call to check on the other piece and the store was of no help. I can’t believe this…. I just moved into a new place and no don’t have a couch to sit on. If the store won’t help me then there is no corporate office to contact. if this happened I will be calling a lawyer.

     
  • Mike says:

    To Whom it may Concern:

    I recently received an order that I bought in February, which was delivered on 2-29-20. Of the 5 items purchased and delivered, 3 were damaged (2 during shipping and 1 was dropped by the delivery crew) Needless to say that I was quite disappointed that 60% of my delivery was damaged. Unfortunately, I did accept the furniture with the understanding that replacement parts would be shipped out immediately (according to the rep on the phone). After 10 days of waiting for a representative of your company to reach out to me, I decided to call in today and find out what the next steps were. Alas, there were no next steps because an “order” was never created as promised on the day of delivery as it relates to replacement parts.
    I understand things mistakes can happen but it was discouraging that there was no service recovery attempts or actions of any type to mitigate the errors that occured. I have spent thousands of dollars at Ashley furniture throughout the years, and regretfully after this experience, I have spent my last. I would be happy to discuss further if you would like. Thank you

    Respectfully,

    Mike

     
  • JooJoo says:

    I’m in predicament with Ashley Furniture also. Bought a living room set 4 weeks ago; they said 2-3 weeks, called, last Monday, they said oh they’ve sold so much of that set, they’re just doing what they can. It sounded like she was giving me too many excuses and giving me a run around. Said oh maybe next Monday you’ll have it. Well it’s Friday night no one has called to make arrangements. I want my deposit back, and I will not pay any restock fee because, it hasn’t been taken out of stock. How dumb. I’ve bought Ashley Furniture all my married life, I love the styles. Last year I bought a kitchen set, had a couple of problems, but they fixed them…but it was delivered when they said it would be. I feel like the stores are giving us run arounds, part of their tactic, but I won’t deal with it.

     
  • Michael Cordova says:

    Purchased a Temper Pedic mattress and frame in October 2019 from Ashley costing me close to $7,000.00 the bed never broke in like I was told, in November of 2019 I told them we have a problem and now that i’m trying to get the problem resolved comes the run around from the reps with no help other than sorry for your inconvenience

     
  • Christina Bertrand says:

    I purchased a sectional in 2019 it is falling apart and I have filled two claims with the premium plus warranty I purchased and they have denied it twice stating it is not covered because it is a poor product a manufacture defect- Ashley is the manufacture. Ashley is also the one that sold me the warranty! I am left with a terrible looking $2000.00 sectional that is 1 year 4 months old and I am embarrassed of it! And your company does not care! I will never stop telling people how you are all super rich from stealing money from hard working people like me. I will email, write and post every where I can! Since you do not care about little old me and what you have cost me and my family! May not seem allot to you! 🙁 You are NO humanitarian!!!

     
  • Susan Doyne says:

    Purchased a living room set which consists of a sofa, recliner, and love seat. Purchased in August of 2019 and we have had the furniture for 6 months. We have already had two representatives to our home twice as our new furniture is falling apart. The foam is broken up in the cousions, on the couch a rip in the seat. Went back to the store and we were told the furniture had been discontinued but the parts could be ordered to repair said furniture. First of all why would we repair it only for the furniture to possibly start falling apart again. The customer service at the Melbourne Fl were rude and said there nothing they can do. I offered to pay the difference and buy a better quality set at the store but was refused. I am being forced to keep poor quality furniture which is unacceptable. What can be done to resolve this.

     
  • Denswah Daniels says:

    I have a bed that was delivered to my home today and the color is different that whats in the store. I also ordered a dresser and the drawer has fell off. The inside part that goes to it was broke and didn’t hold up to the drawer. It is unsafe to be in my home but they want me to wait 4 days for someone to come out and see what I am talking about. I took pictures and took them to store for the manager to see. He told me this happens and he can’t take it back. If I have to I will be taking Ashley Furniture to small claims court to get my money back for sending me something I didn’t order and forcing me to keep it. It seems this happens and they are already prepared for what they want to say. Plus corporate doesn’t answer and hangs up on you. I wish I would’ve saw these comments before I purchased anything from them. McDonough, GA Ashley Furniture.

     
  • Francesca C says:

    I went to Ashley and picked out what I thought a WAS a beautiful set. Two months in, the fabric on the seat cushions on the seams on both the loveseat and sofa started tearing. I quickly found out the seam strength on this fabric is not durable for furniture. I called customer care immediately and asked if the sofas could be exchanged. They said they have to go thru the process of replacing before anything is returned. About 30 days later I I received new covers and I did check sewing and they even added extra fabric at the seams. I thought it would work but once again 2 months later they are tearing again. They told me to check the fine print they won’t take the sofas but will replace the cushions, so now I guess every two months I have to call to have them replaced. This is clearly a mfg defect and they should be taking the furniture back but i didn’t read the “fine print” I just remodeled my house and now I’m stuck with a sofa loveseat that I paid over $1500 for that are defective! Never again!!! Don’t buy from the there are plenty of other stores!

     
  • Tom says:

    Power recliner delivered today. Switch does not work Now, called the Greenwood Indiana store # 5 times today. No one answers. I have spent over 30 minutes or more listening to elevator music and info adds. Finally got a customer service rep, explained that I wanted to talk with the store. After a minute or so she hung up on me. Called the # again, no option to talk with a store salesperson, got a different customer service rep that wasn’t any help other than call the store #……. Now I’ll have to drive 8 miles to the store to get with the salesperson. Not happy.

     
  • Paul says:

    I bought a sectional couch. I have been waiting for 2 months to get this item delivered and the day before it was to be delivered they called me to tell me it got damage. Now they make me wait to talk with a manager about this problem. This is my first and last time buying anything for Ashley furniture. This is by far the worst company I ever dealt with in my life. Customer service is terrible, management is terrible, therefore in my opinion your company is terrible. I gave this company a chance and this is the last chance you get from me.

     
  • Denise says:

    Need help with the s

     
  • Jim Romine says:

    Forgot to ask. Does anyone have a phone number that will reach Ron Womack, the head honcho of Ashley Furniture. I’m retired and have plenty of time to call him either at work, at home, on a cell whatever. I’m a Computer Engineer, my son is a senior software engineer for Google. We will find his phone numbers and set up an auto-dialer.

     
  • Jim Romine says:

    I have an Ashley Furniture sectional sofa that is 6 years old. It’s “leather look” fabric with a course fabric covered by brown vinyl to make it look like leather. The bad part about it is that after about 3 years or so of use, the vinyl started flaking off. On top of that it was bought from an Ashley Furniture Home Store in Texarkana, Texas. When I called them about it and asked to have it repaired or replaced they told me to “stick it” in a nicer way but with the same meaning. I’m now finding out that the flaking off of the vinyl was a known defect and they have discontinued using it due to the flaking problem and also no longer offer the piece of furniture I bought. I’m in the process of tracking down a man by the name of Ron Womack, he is the current owner of Ashley furniture. I’m also trying to track down “The Wilson Brothers” who I’ve been told own the local store here in Texarkana. The store is telling me that they now tell the customers that ask that the life expectancy of a sofa of this type is 7 years. So my advice is this. BEWARE of Ashley Furniture, it’s cheaply made, they will not stand behind it, even when they KNOW that it’s going to be trash in just a few years.

     
  • Jamie says:

    The worst company ever. They have people in management that cant explain their store policies. This is absolutely ridiculous. Don’t buy a mattress from a furniture store. This store needs to go bankrupt because of how horrible their services are!

     
    • Debra says:

      I agree with you so much Jamie.

       
    • Cassie says:

      Something needs to be done with this company. They are completely incompetent in every area. They need to be shut down. I had been trying since middle of April to have a piece picked up and a refund. I finally took the piece back to the warehouse myself 2 months later and now am waiting on my refund. IT IS A SCAM!!!

       
  • Judi says:

    Worst customer service ever..do not shop here!!!! I ordered (which took weeks to get it done) and paid for a custom made piece of furniture in July 2019 it is now Jan 2020 and I still do not have it. There is always an excuse, you can never speak to to pper management and the sales person is dumb as a brick. They will never return my calls or give me updates.
    I have turned them over to my attorney,the Oregon Department of consumer affairs, and the State of Oregon Attorney General. Go elsewhere to shop. In Salem Oregon across the street is Lazy Boy same items great service and lower price. I will not shop Ashley or it affiliate’s again

     
  • KW says:

    On 12/14/19, I puchased $6280.45 worth of furniture. This included a bed frame, mattress, dining room table set and server. The bedframe and mattress were delivered and the frame was damaged. We were left with the mattress on the floor. We were told that someone from Customer Service would call us to reschudule a new time for the delivery of the new bed. After waiting 2 days, no one called, so I called to reschedule.On 12/30/19, the furniture was delivered. This time, the bed frame was fine, but the server was damaged beyond repair and the dining room table was damaged (a piece was chipped off in the corner.) The chairs were the only pieces of furniture not damaged. The driver took the server back, and left the table. He said that he would send out a serviceman who could fix the corner. Again, no call to reschedule, so I finally called a day later. I was told that the earliest delivery day would be a week and 1/2 later, unless I wanted to take a personal day off work to stay home and wait. I talked to a manager at the store and he said there was a private delivery service they could use to deliver this weekend, but it would cost me a fee! After paying cash, not financing over $6000.00 worth of furniture, the manager couldn’t help me get my piece this weekend! Horrible!

    This company delivered the majority of their funiture damaged, and doesn’t care about the customer as long as they have the money. I tried to send an email to the corporate offices, but after typing it, was told there was a problem and it couldn’t send. I hope to get a response soon from corporate.

    Like most others, I wish I had read all these reviews before I gave them my money.

     
  • Ms Moore says:

    I wish I had read these reviews first. I’m not the only one that’s been taken by Ashley. They need to stop doing so much advertisements and focus on the lack of quality of their furniture and customer service. I’ve never experienced anything like this in my life. Even their financing terms are crazy. Please beware new customers that you ask plenty of questions and read the fine print especially what’s going to happen to you if you go over your 12 mos repayment agreement. The furniture is crap!
    Stay away is all I have to say. We need to create a support group for the mental and psychological stress you end up going through with this so called business. I do remember a time when Ashley furniture had a good name…hump…those days are obviously gone. Can’t wait to get out of this contract….NEVER, EVER AGAIN!

     
    • Rob says:

      I have read most of the comments on here and I have had the same problems here in Brandon, Fla., would like to set down and talk with Ron or Todd Wanek, owners to ask if they realize their employees are given them a bad name.

       
      • Susan Doyne says:

        I am trying to send my concerns to Corporate but they will not go through. I have Todd Waneks number. 608-323-3377. If I cant get any help I will file a compiant with the BBB

         
        • LIsa says:

          I have tried to contact that number and they said they only handle online orders. They do not handle any orders purchased in the store. There is another customer service number to call if you purchased online — 1-866-436-3393. If you purchased in store they say they cannot assist in any way.

           
    • Cassie says:

      This store needs to be shut down. Sounds like everyone is having the same problem with customer service. Maybe we could start a lawsuit.

       
  • pam patino says:

    still waiting for store to reply to my concerns .

     
  • JC says:

    This has been the worst customer service experience i have ever seen!! No one knows how to help me. I have paid for a cabinet that i have yet to receive for 2 months now. I can never speak with the Store Manager at the Store, Customer Care cannot connect the dots with the Warehouse and the Store team. I was texted that my cabinet would arrive, i took off from work to receive it only for it to be incorrect. No one called. When i finally called the delivery drive he said “the cabinet is backordered. i cannot do anything. call your store!” This will be the second time! Every one seems clueless as to how to help me or even offer me a floor model until the one ” i have already paid for” comes in. No one is empowered to get to Yes with customers!!! Absolutely unacceptable and a horrible way to treat customers! I will NEVER shop with Ashley again! Never, ever, ever!

     
    • Rob says:

      again, similar problem with Brandon, Fla. store, I’m a 100% disable veteran and have been lied to , misinformed, promised since Nov. 27, 2019 after spending in the thousands with Ashley, very sad.

       
  • Marianne Constan says:

    Terrible customer service. I ordered end tables from the Wilmington Delaware store, and received a phone call saying they were in, drove to the store and they were not! I was never told they were in another store, in Northeast Philadelphia, miles from my house, until I showed up in the store and demanded answers as to where my tables were. The manager offered me the floor models until my tables were in. Four weeks passed and I still had no tables. After calling again, I was told they had to be reordered because they sat for 2 weeks…in the wrong location! Meanwhile, my credit card bill was due and I didn’t think it was fair that I pay for tables I didn’t have. My husband asked to have a credit put on our credit card until the tables arrived and we were refused. We then asked for an adjustment be made to the original price if we accepted the floor models, which had scratches and nicks in it, but were refused again!!! I will never buy from this store again. And I advise others not to as well!

     
  • Jacob says:

    This is the response when I emailed Ashley Furniture about an issue with my item and their policy on pricing and replacement procedures…

    “The delivery fee is not refundable as the table was delivered and assembled. I’m sorry for any inconvenience this may cause.
    Thank you,
    Caitlin, OCC Agent”

    it was a long involved email with dates, times and descriptions as well as my feelings regarding their procedures- One sentence!!! Is it an auto-reply and no one is there that cares in the least about customer service????

     
  • tia call says:

    poorest customer service ever. along with that poorest service in store service i have ever had.
    my furniture is crap and keeps being delivered damaged. no one seems to care and not one person follows through with what they promise you. i will never again purchase from this franchise.

     
  • Janet Hardy on behalf of Cassidy says:

    Worst experience ever with service when item wasn’t delivered as promised. It’s not put together properly and looks a lot cheaper than the display in the store. Taking complaint to cooperate. No satisfaction from store floor manager. This store is in Sebring, Fl. Go on my page and read complaint and see how many unhappy local customers! Small town…word travels fast.

     
  • Frederic Delarue says:

    Your manager of the Palm Desert Store in CA, Mr. Bryan Richards, told me DO NOT COME BACK TO MY STORE! What an unprofessional and bully manager you have there!

    Hi,
    You sold me a mattress that is NOT like the one I tried in your store, and you refuse to exchange it or refund it. The manager in the Palm Desert store told me DO NOT COME BACK TO MY STORE after I complained to him. What type of bully manager do you hire? Is he at the image of your company?
    You sell defective items then you bully your customers by telling them there is nothing you can do about it to satisfy your customers? Wow. So unprofessional, un-American, and more importantly, you are thieves. Or would you prefer a lawyer to look into your business?
    Thank you for your time.
    Frederic Delarue.

     
  • Jose says:

    I do not know whom to turn but I have called and been told that I was going to be called back to resolve but it’s frustrating to keep on waiting. I have even gone to another store in Columbia, Maryland to have this be resolved and still no response.
    FIRST, purchased with a 5 yr$250 plan on the 21st of August and was delivered on Sept 11th at about 11am. Invoice #2139839. Before calling the Warehouse in Brandywine, I called the Glenburnie Store in which I was given the Brandywine Office and on the 11th of I called at 542 and 5553pm to report the stain and arm faults which I explained to Lily and Betsy at the Brandywine Office(301)782-3800 Ext4 which she never got back to me on getting an INSPECTOR etc…Supposedly all of this was recorded so I expect that someone in corporate will be able to retrieve the conversation.
    SECOND, a month later on October 3rd after going to the store in Columbia, MD and communicating the fault and failure of Brandywine not getting back to me, Kevin, TJ Mose and Gary Woods (301)242-5730 were at least helpful in sending an Email finally on the 8th to see if someone could respond to me.
    THIRD, after the emailed, on the 9th I spoke with Yanci and she told me the same about sending an Inspector and again it has been recorded. In addition I called her back on the 11th and was told that I was going to be called back but I am still waiting.
    FINALLY, I did like the couch but it came faultyand did not look anything like the ones I saw on the stores. So therefore, I do not want to keep doing this and would like EITHER a REFUND and TAKE your couch back or REPLACE it. I do not know why I spent money on the 5yr plan if this cannot be resolved immediately after being delivered as a new product. And if not, TV News and the BETTER BUSINESS BUREU are always interested. In addition, many companies,friends and relatives I know will no longer do business with you. I hope this can be resolved.

     
  • Maggi says:

    I am not sure how it is possible that this company has generated more than 3.85 billion dollars to date. I bought a couch that took one month to be delivered. Today for my patience I was awarded with 1/2 a couch. The second half was damaged when loading the order. In stead of making this right as in good old fashion customer service I get to wait an additional month for the other 1/2 of the couch. After paying for the couch and $200.00 for delivery not one person in management is willing to correct their own company’s mistake and send out the other 1/2 within a reasonable time. A month is not reasonable. It is not because they have to make that couch. It is because they do not want to go outside the standard shipping days. So if you live in anywhere in the Sierra Valley, Susanville, Truckee or Lake Tahoe area, do not buy from Ashley in Reno. My home is 35 minutes from the store I purchased the couch at. They will only come once a month no matter what per the district manager.

     
  • mj says:

    the worse furniture store I have ever had to deal with. I have been on hold for 30 minutes now trying to return bar stools that I CANT return at the store; they have in the past, send me incorrect merchandise. Ashley are suppose to call me back, (never do) i end up calling them back. I talk to customer service and they are always confused and don’t seem to know what they are doing. I was going to have Ashley furnish my lakehouse for next summer, NO WAY.

    Nice job,

    Todd Wanek
    CEO
    Dale Barneson
    CFO
    Dwain Jansson
    Vice President of Information Technology

    You should be SO proud!

     
  • Michael Hedrick says:

    The local store Ashley HomeStore 7378 Stream Walk Ln Manassas, VA 20109 has missed 3 delivery dates and will not return my call. It has been over a month since my purchase during the big Labor Day sale that advertised next day delivery. Store states “all sales final” but the sale was incomplete since I have not received my furniture. Next is to contact my lawyer, posting social media, yelp report and BBB.

     
  • Carol Grumbach says:

    WOW – sure wish I had read these comments PRIOR to my purchase of two loveseats. The furniture is damaged, has manufacturing defects and is poorly constructed. The delivery was rushed with no time to examine. Because I signed the delivery receipt CS will not allow a return. Customer Service is terrible. And no one seems to think it’s wrong to expect a customer to pay full price for damaged goods. My dissatifaction level with Ashley is off the charts. I have filed a dispute with Synchrony Bank and will file a complaint with the BBB!
    I am livid! I cannot believe I have spend over $1400.00 for defective merchandise.
    Shame on you, Ashley Homestore!

     
  • Chelsea Dogie says:

    I bought furniture from this store in Beckley WV. It took them so long to get my furniture to me and then when ever they finally did they forgot my mattress. I had to wait another week before getting it. Now the mattress that so say from the sales men was the best that I paid a good penny for not even a year old is sinking on both sides. Called Ashely back they sent someone out to measure the mattress and it was a 1 3/4 dept on one side and then 1 inch dept on the other. This was done on Aug 5th . I was told it would be around two days before we would know anything. Well I call today at the distribution center and the lady that works there tell me that she had just got back into work today and she had just sent it off to the manufacturer for approval to be replaced. So can anyone tell me why did it take her three days to submit something from this place. I will never shop here again and I will make sure to tell everyone how horrible your service is. Oh and when they took forever to bring my furniture to me all they offered us for the inconvenience, was a $75.00 gift card which I have never used because I was so insulted.

     
  • Leah Aguilar says:

    I purchased a power sectional recliner and scheduled for delivery for today 8/25/19. I received a text asking me to confirm delivery for 130-530pm. I replied yes as requested to confirm. Here I sit waiting for my couches at 430 pm and try to track delivery but the system does not have any scheduled for my phone number. I call the store we purchased from and they told me that somehow the delivery dropped off so it wont arrive today and they don’t have another delivery until Tuesday. Mind you my entire family of 6 is now sitting on the floor. My kids start school tomorrow. This is so inconvenient. The manager Kevin offered to give us a discount off of the $200 delivery. I had to remind them that they already discounted the delivery because of the terrible customer service we received in the Fairfield store which led us to the Roseville store purchase to begin with. I should have known of all of the inconveniences that would come from the last time I purchased with Ashley. Never again!

     
  • Kaprice says:

    I made a purchase not even a month ago online and one of my chairs broke. I sent an email almost 2wks ago and have not heard anything back! I instant messaged them and they said to contact via email smh a BIG JOKE!! After my original emailed they emailed once for my order no. I sent that and the pic of the chair and NEVER heard anything back…whatever you do don’t order online because in store they cant help you @ all!!!

     
  • helen k says:

    I purchased a recliner from Ashley furniture store for my sons birthday it was delivered 7 days later the first day my son sat in it, it would not recline and when it finally did we couldn’t get the foot rest to lock back down we called customer service they sent a tech out a week later and said it was good that night my son sat in it the same thing happened we called the store and they said got to call customer service so we did they sent the same tech out he said it should be returned and get a refund said someone would call still haven’t gotten a call we call the store and customer service everyday and told there is nothing else they can do we have had the chair 29 days and sat in it 3 time this place and there customer service is a freaking joke

     
  • Linda Z says:

    My husband and I recently purchased two leather recliner sofas with coffee table and two end tables from Ashley Furniture in Brandon, FL. When the furniture was delivered the coffee table was gauged. The delivery person immediately took a picture of the damage, called someone who scheduled a tech to come out and repair the table. The date was and is two weeks out from delivery. Meanwhile, I felt that the coffee table was too large. I called the store to inquire about returning the table and selecting a smaller one to replace it. The representative told me that there is no returning furniture. Once it hits the floor in your home, it’s yours. I was upset, and explained to her that the manager, Jason, told us at the time of purchase that if the couches were too large, no problem, he could swap it out. So…..what’s the problem of swapping out a coffee table. I asked to speak with Jason, and was put on hold for 8 minutes. The rep came back on and said unless the coffee table is damaged beyond repair, there is nothing they can do. Our first mistake was paying the entire cost of the furniture, buying the warranty, Plus……it cost $200 delivery fee. Now that I look back, I wish I had gone somewhere else. If this is the type of customer service Ashley Furniture provides, SHAME ON THEM!!!! I will go on Facebook and make my complaint known. BEWARE!!

     
  • theresa says:

    I am SICK to my stomach with Ashley furniture. I am a single woman (going through a divorce) and decided to buy a sectional and received it 8 weeks ago. i have had 3 service calls since then. I am sickened to my stomach. I have to wait another 3-4 weeks for the item to arrive AT MY HOME and then call a tech again. That isn’t the worst part – the worst part is the treatment I have rec’d from the customer service team. The store doesn’t answer their phone (as instructed online and on my receipt to call), so the call rolls over to the customer service center. I have been hung up on, told there isn’t anything they can do for me, that they are ‘sorry’, etc. I FINALLY got in touch with a supervisor who I thought was going to help me…..yup – you guessed it – he didn’t return my call to see the status. So I called back (waited 1.5 hours on the phone) only to be told that they can’t find him and would take a message. That was over a week ago and still nothing. Then I called back again and got in touch (after begging the rep) with a female supervisor. I felt she was listening. She told me she would email the store AND call them which isn’t their practice. And that she would call me the next day. Guess what? Nada again. So, I am on the phone again today. almost 2 hours now…..ridiculous. I should have listened to my gut and gone to the higher end furniture store I usually go to but since I am going through a divorce I wanted to keep my options open. And look at all the money I am out. All I want is to return the section and upgrade to a (hopefully) better section – adding yet another 1200. I should have just went to my favorite store.

    Mr. CEO – you should be ashamed of yourself and your employees. I am.

     
  • REGINA says:

    I would recommend that this CEO is gone do something about all the Stores he has in this Country I went in the store in mesa az to get living room bed room furniture was told that the night stands are on back order for at least 2 weeks . After 2 weeks they finally came but one of the nightstands damaged. When calling the store they told me that I have to wait for a technician to come out since the delivery person cant do nothing I spent so much money in this store the sales people lie !!!! we got a brand new mattress the sales person put the pillow on the beds when my husband ask if they come with the mattress the sales person said yes. Now he denies that he ever said so ended up getting 1 pillow for the price of 1. The delivery was changed on me 3 times. Now we see how long it will take it this time to get the hole bedroom set. THIS IS A SCAM AND A SHAME PEOPLE HAVE TO GO TRUE THIS

     
  • Pam says:

    We invested a lot of $$ on three pieces of automatic “leather’ reclining chair, sofa and loveseat with cupholders in the middle. Within 2 years all the so-called leather is literally “melting”off. It is not from wear(no kids or animals) and we don’t entertain very much. Everyday I see it getting worse and brown skin-looking pieces fall on the carpet. It is too expensive to have recovered, but the mechanical parts are fine. No response from the company. Buyer beware seems to be their attitude. I think I will take pictures and post on Facebook, so other potential buyers won’t be scammed like this.

     
  • Loretta McCall says:

    I purchased a bedroom set and a Mattress with Power base and a mattress protector the was $
    119.00 April 2017. The Mattress alone was $1,612.52 not including tax. A few weeks ago I noticed that the seams had came apart in 4 places and Ashley has been giving me the runaround and refuse to replace or fix this problem. I believe it is a factory defect because the stitching shouldn’t be coming apart this soon especially for that price, I’ve had a mattress for close to 10yrs that I paid $500. for and the stitching wasn’t the problem however, I’m still working on getting this matter solved. I sent an e-mail to the Corporate office, no answer so far, I’m giving the a chance to solve this before I take the next step.

     
  • Daisy McDowell says:

    do not purchase any furniture from Ashley Furniture Store at all they do not case about about the Items that they sell in the STORE. Once you purchase SOMETHING you are ON YOUR OWN and please do not waster your time purchase the warranties.( LOST MONEY)

     
    • despondent and lonely old disabled lady says:

      I am so sorry you also had a HORRIFIC experience with this company and YOU ARE NOT ALONE! I am an elderly disabled woman who is currently TRYING to get someone to help me with basically buying gorgeous furniture that is falling apart in less than 2 years and OF COURSE was just told that “manufacturer defects” are NOT covered by the “FIVE YEAR EXTENDED WARRANTY” is pressured into buying – and told not to worry about trying to read “all of the small print” because if ANYTHING happened to my furniture (such as a pet peeing on it or chewing it up…a pet I do not even have by the way…..OR children spilling things, tears,holes, lighters or heat damage, MUST I GO ON???) would ALL BE COVERED – NO QUESTIONS ASKED! Am I now humiliated because I am “elderly” and have been permanently disabled for two decades now – YES I am. Should I be…NO!!! To “coin a phrase” from “Sheldon” on the “Big Bang Theory”: “I WEEP FOR HUMANITY”! It would appear that having a “conscience” these days is more of an OPTION than an ASSUMPTION when it comes to trusting people with money matters. While at first I was very upset about this situation…now I am just SAD and I am sure that I am not alone here on this either!

       
  • Angela Johnson says:

    My husband purchased two night stands, dresser and chest from Ashley Furniture in your Montgomery, Alabama area. My husband noticed that the dresser was damage prior to them removing it from the truck. He took pictures and so did the delivery person. My husband told them that it was damaged and they told him that they would have to leave it on site and take pictures and that customer service would give us a call back to schedule a pick up time.
    They left and had been gone for about 2 hours and no one had given a call back. My husband called the store in Montgomery and asked to speak to a manager. Customer service said that they did not see anything wrong with the dresser. My husband said that he had taken pictures before it was removed from the truck.
    Customer services stated that they would have a manager give us a call back when the manager returned from lunch. No one called. My husband called back again and customer service said that they would tell the manager about it when they got in. In the meantime someone from Ashley showed up with a power drill and a stapler to fix my brand new dresser. My husband asked him what was he going to do and he said that he was going to fix it.
    My husband asked him if he was a manager and he said that he was a Technician. My husband told him that he was did not want it fix that he wanted a new one or they could come and get all of the stuff and take it back to the store and return his money.
    The Technician went back to his car and made a phone call not sure what was said he stood in the drive for over 15 minutes. He left and my husband called the store again. It amazes me that whenever you call you are never able to speak with anyone in charge. When he was finally able to speak to who we assume was the manager they said that they were not aware and that this was their first time hearing about this. My husband told them that someone dropped the ball. This is unacceptable customer service. I would not recommend Ashley Furniture.

     
  • CHRISTY HAMILTON says:

    I purchased a leather sectional from Ashley Furniture in Vernon Hills, IL. I have been emailing and calling since Feb. 2019 remind you I did purchase a Contract Agreement thinking if my furniture needed any repairs Ashley Furniture would get someone out to take care of right away which by the way I was informed by the salesperson that they would take care of me right away. (LIAR’S). When I called the store in Vernon Hills, IL. they instructed me to reach out to Guardsman with whom I have my contract with well I did & they informed me that I needed to go online fill out forms with a copy of my contract & a copy of the receipt. I receive a email message from Guardsman that I do not exist in there system so again I call Ashley Furniture speak with Tricia & give her all the information & she informs me that she will get this to her manager. Well, again I have not heard back from anyone. I would like to get my 2 recliners repaired remind you one has a rip & every time it is reclined it is ripping more. The other recliner has a bent frame & a board is sticking in your back when reclined & the leather is so faded it looks like I bought it at a garage sale.(THE FURNITURE JUST SUCKS POOR QUALITY). Us as buyer’s who spend thousand’s of dollars to get good furniture & pay for a contract on top of the purchase are getting just screwed when you make a sale your employee’s get paid some sort of commission how do you think you get a paycheck (FROM US THE BUYER’S) so we should be taken care of. I need someone ASAP to contact me regarding this matter. Either, get someone out to repair or replace my whole sectional. I will report this to the Better Business Bureau if I do not receive a response.

     
    • Loretta McCall says:

      I have the same kind of furniture, haven’t used the recliners maybe 4 times so I better use it just in case there is something wrong before my protection plan runs out. I’m having problems with another issue with Ashley, I sent over $10,000 and they give you the runaround when something goes wrong, shaking my head and never again.

       
    • despondent and lonely old disabled lady says:

      Saying that the furniture here appears to generally be of POOR QUALITY is a GROSS UNDERSTATEMENT! Good luck in your pursuit to resolve your predicament but honestly – DO NOT HOLD YOUR BREATH!

       
  • Jodi Haney says:

    Oh my goodness. I would be utterly embarrassed by the reviews posted! Doesn’t ANYONE in this company care about customer service and doing the RIGHT thing???!!!!! It’s pathetic really. You may think you are making “good money” off of scamming people, but think of how many people read these reviews and do NOT shop at your stores??? Staggering amounts of money left on the table because you seem to know nothing about customer service.

    I too have a huge complaint to post here. This complaint is specific to your Bloomington, Illinois location. I’ve voiced my concerns with the Sales Manager, the Store Manager and am currently waiting on a call back from Ellen (Hook – I assume, since I asked for the CEO and they gave me the name of the Central Illinois division CEO) but am told she has been in meetings “since this morning”, because of course, customer service isn’t important to her either apparently.

    My husband and I went to Ashley Furniture in Bloomington to shop for a bed. Lyle quickly took us back to the bedding section and had us lie down on some type of mattress that would indicate what mattress would work best for us. As it turned out, the “best fit for us” was the most expensive mattress in the store. We tried it out in the store, but were apprehensive about spending $8000 on a bed. After hesitating, the first salesperson (Lyle – who as it turns out, is the Sales Manager) explained that if we didn’t love it, we could return it. There was a second salesperson who had come to take over the sale (Morgan), and she reiterated that we could return the bed for a small “restocking fee” of $150 or $200 (neither were sure of the exact cost). The fact that we could return it (even with the nominal fee) made it easier to spend the $8000 on the bed. We thought we would try it out and if we didn’t love it, we could return it. No harm. Nobody mentioned anything else to us about the return policy or gave any additional details. We completed the sale and were on our way. The bed was delivered several weeks later. We tried the bed out for 25 days and we just didn’t love it. We kept hoping we would get used to is, but we didn’t. It was too hot (despite the additional “snow” mattress pad we purchased for an additional $300), and we couldn’t get used to sleeping with our head and/or feet up (the zero gravity setting was what the salesperson said is the best way to sleep). We called around the 25th day to set up a time for them to pick the bed up. We were told by the store Sales Manager (Lyle) that Customer Service was closed on Sunday and Monday, but he would contact them on Tuesday and get things started – set up a time to come “get all the stuff and we can get you refunded”. (That’s a direct quote and I have the voicemail.) Low and behold on Tuesday, he called to inform us that we could not return the bed, we could only “reselect” a bed. We told him that wasn’t going to work for us since we had been told we could return the bed for a small “restocking fee”. He said he would have to speak with someone else and they would call us back early the following morning. They did call us back the following morning to inform us again that we could not return the bed, we could only reselect. I ended the call with that person and when the local store opened, I went in and played the message for the person who claimed to be the Store Manager. She listened to the message, and then contacted someone else via email or instant messaging (I wasn’t privy to the conversation), but then she had someone on the phone and asked me to play the message for that person to hear. After she ended her conversation with that person, she hung up and told me they would be able to refund the mattress, but not the base. No explanation was given. After much pushing from me (because I as insisting that the BED consisted of the mattress AND the base) and clearly the Sales Manager thought the same thing since he mentioned NOWHERE in his message that they were separate items in terms of refunding, in addition to stating they would pick up “all the stuff” which clearly indicates more than a mattress), she showed me a note in the “fine print” on the back of the receipt that stated “All accessory items have a 24-hour return policy and must be returned in original condition. NOTE: Bedding, pillows, blankets, mattress pads, protection plans, and service fees are non-refundable.” and indicated that the adjustable power base was considered “bedding”. To which I laughed. Clearly the Sales Manager wasn’t aware of the apparent policy, since he AND the associate stated we could return the bed when were in the store to purchase it to begin with AND he later left a message stating they would set up a time to “come back and get all the stuff and we can get you refunded.” They (the store) promised one thing and now they don’t want to honor that.

    You as a company, Ashley, should be ashamed of yourselves!

     
  • marek kostelic says:

    I was lied to and deceived by the associate in order to get a sale, which in turn my claim was denied for an issue that i had specifically had a concern about.

     
    • despondent and lonely old disabled lady says:

      SAME THING HAPPENED TO ME! I wonder if this sales tactic is part of their “training” or simply a mandatory personality defect required for employment here? YOUR GUESS IS AS GOOD AS MINE I AM AFRAID!

       
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