Where is Amerigas Corporate office Headquarters

Amerigas Headquarters Address and Contact

Amerigas
  • Address:  460 North Gulph Road, Suite 100, King Of Prussia, PA 19406-2815, United States
  • Phone Number: 610-337-7000
  • Fax Number: 610-768-7647
  • Email: fb@amerigas.com
  • heart
    Number of Employees: 9000 
  • Established: 1959
  • Founder: N/A
  • Key People: Jerry Sheridan (CEO)

Amerigas Headquarters Location & Directions

Amerigas Headquarters Executive Team

Name

Title

Hugh Gallagher

CFO

Tony Rosback

COO

About Amerigas, History and Headquarters Information

AmeriGas is an LPG distribution company. It was founded in 1959. The headquarters of the company is located at King of Prussia, Pennsylvania. The revenue of the company is estimated to be 3 million USD.

Today the company operates more than 2, 500 distribution locations. It supplies to all 50 states of the US. There are around 2 million customers registered with the company.

The main partner of the company is UGI Corporation. UGI owns 26% of partnership. It offers LPG to businesses and domestics. They also provide propane during peak demands. Propane offers the same comfort and efficiency as that of natural gas.

The company also offers gases for outdoor living to enjoy a warm weather by warming up the backyard. It provides tank exchanges for portable tanks. They also provide propane to warm up spa, pools, etc.

Apart from this they also provide gas for businesses like agriculture, building, cooking appliances, forklifts, industrial trucks, refuelling stations, etc.

Amerigas Headquarters Photos

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  • Holly Cramer says:

    Worst company ever! We are on automatic delivery and ran out of propane. We can’t get them to come out and fill our tank. Have been out of hot water for days! Stay away from this company! Customer service is horrible!

     
  • Linda Locke says:

    I have been a Customer for 30 years. I have been through several different propane companies which have all been bought out by Amerigas. I can tell you that my longevity with this company means NOTHING to them. I work for a company that values customers that have been with us a long time. Amerigas not so much. So, Propane is my only source of heat. I ran out of propane on Jan 6, 2022. I called my local office only to have it transfer me to someone that had no clue where i was located or even cared. Anyway i ordered my propane and was told that the standard deliver is 7 days (used to be no more than 3) and if i needed it expedited that would be an Additional $300.00. So here it is the 7th day and still no propane… called to be hung up on twice and finally got someone to confirm that it is being delivered tomorrow.

    I checked Amerigas reviews…. average of 1.3 stars… Does corporate know this?? i think not and nor do they care.. AMERIGAS GET IT TOGETHER… this long time customer is looking for another provider that will do a better job and care about the customer

     
  • Brandi says:

    This is the worst company I have every dealt with! Can’t get a tank picked up or get reimbursed. 4 different people with different answers as to what to do but nobody can help me. Customer service SUCKS! Stay far away from amerigas!

     
  • Charles says:

    We have been waiting on propane for 8 days. No heat in house. It is 34* outside. Was told we would be charged an “expedite” fee.
    Continue to be transferred to different customer service representatives, with no answer or resolution.

     
  • Marilyn Mccarver says:

    Ran out of propane Monday I ordered it on Dec21ran out on the 27, been calling daily , keep being told my order is being “ expedited “ still out as of 22/31 , called yesterday & was told i wld get a delivery today … offices are closed today !
    This is the worst company ever what a joke u are

     
  • Ruth says:

    I work for a large corporation that has several office in the United States and I deal with customer service each and every day. The AmeriGas customer service has been very disturbing and frustrating. I have called 3 – maybe 4 times in the last month. To get a receipt of a charge that was put on my credit card. 1st time I was on hold for 33 min after talking to someone for maybe 3 min said they would need help with the situation. I finally hung up. I tried again and was on hold 20 min and said they would send me a receipt. Provided them with my email. That didn’t happen. The 3rd time I was told a receipt would be given to the Project Manager upon delivery. That didn’t happen. Called today and what they called a receipt was a one line cut and past from somewhere inserted into and email. Which I had to edit just to get it to print correctly. Oh my gosh, it has been a very horrible experience. Sad to say….

     
  • William J Cosgrove says:

    Wow!! Automatic sensor but no propane. Issues with phone system in Customer Service Center in Ohio. NO one in corporate to help. No apologies. It’s awful. Worse service I have ever seen from an energy company.

     
  • Tara Lain says:

    folks, this company is rated F by the BBB. Stay away.

     
  • Tara Lain says:

    Absolutely the WORST company I have ever dealt with in my entire life. BEWARE. THEY SAY THEY WILL DELIVER WITHIN 10 DAYS. They even tell you it will be delivered between this date and that date… but then the final day comes and goes and not only will they have not delivered, but they give you a complete run-around and say basically it will be delivered someday. EVEN though you have paid for it in advance. They will not allow you to speak to a supervisor. This is not the first incident with this company. They once broke something when they delivered and had to come back out a few days later and fix it, refill our tank because they broke it and it leaked. a few months later we got a debit on our credit card for the second fill that was because they broke it and caused a leak! We even had the repair guy (their own guy) write down what had happened. I don’t know if it’s a national issue or just a Placerville office issue but BBB is hearing from me and I strongly advise those who have a choice to stay far away from Amerigas.

    AND not surprised my review gets the automated standard BS response. Terrible job AmeriGas. Terrible. (And yes, I’m updating this post several days later and STILL have no propane)

    Update- another day later and now their support is saying that the window they gave us for delivery (10 day window) was not correct although we have a screen shot of it. Yesterday they said it would be delivered today. Today they say it will be delivered tomorrow. They “tried” to get a regional supervisor to call us back but… “he’s not answering”. Meanwhile, I paid for the propane ($600) when I ordered it. Never again. Do not do business with these people.

     
  • Robert Holloway says:

    This is a terrible company. No customer service and local offices are not even open for customers. I have been a customer of AmeriGas or the propane company they purchased for twent-two years and I cannot even get them to contact me about a problem. I have trying to get a response for over 2 months and have been told by their Customer Advocates on eight occasions and by their sales department on two occasions that someone would contact me within 72. Still no call. If you do business with this company and have any problem, you will regret it.

     
  • Robert says:

    I am a bulk purchaser, once each year before the snow hits. I called my local office number, not knowing they had closed all the local offices. I tried to negotiate a lower price, and for the first time, got a case number and was asked to call back in a week and was assigned a case number. This is a scam. I called back and was transferred to a representative and we settled on a price which I prepayed with a credit card. The propane was delivered, and 3 weeks later, I received a billing for $0.98 more per gallon for over a thousand gallons. I luckily have the propane for winter and am just disputing the fraudulent overbilling. Over a half dozen calls and hours on the phone with their pathetic customer service from the Phillipines where they only have the authority to discuss billing issues of less than $100. I have never been connected to a supervisor. Time to switch to an independent propane delivery service, locally owned.

     
  • TOMMY RICHARDSON says:

    OK THIS COMPANY IS REALLY S***TY, COMPANY CAME OUT ON 11/19/2021 TO FILL TANK. AT THE TIME OF INSPECTION OF TANK BECAUSE IT IS OLD AND RUSTY, THE GUY FOUND A LEAK AND RED TAGGED IT. HE STATED SOMEONE WOULD BE OUT MONDAY 11/22/2021 TO REPLACE TANK. SO I HAVE CALLED AND NO WORK ORDER WAS PUT IN UNTIL 11/22/2021 IN THE EVENING. I CALLED BACK TO CHECK ON WORK ORDER, THEY HAD THE WRONG INFORMATION ON WORK ORDER SO THEY HAD TO REDO ANOTHER WORK ORDER. REP STATED THERE WAS NO DATE OF SERVICE. SO HERE IT IS 25 DEGREES AT NIGHT WITH NO HEAT BECAUSE THIS COMPANY DOES NOT CARE ABOUT THEIR CUSTOMERS AT ALL. WE HAD ISSUES LAST YEAR, WE DECIDED TO GIVE AMERIGAS ANOTHER CHANCE THINKING WITH COVID THINGS WERE MESSED UP BECAUSE OF THE ISSUE, WELL HERE WE GO AGAIN. THE LEFT HAND DOES NOT KNOW WHAT THE RIGHT IS DOING. WE WILL BE CHANGING GAS COMPANIES. ALSO IF WE HAVE ANY PROBLEMS WITH OUR PIPES DUE TO NO HEAT TO KEEP PIPES WARM WITH COLD WEATHER AMERIGAS WILL BE HELD RESPOSIBLE!!!! REBECCA MCLEAN FOR MY FATHER TOMMY RICHARDSON’S ACCOUNT.

     
  • Robert Leonard says:

    So what lie now, your the worst company I have ever done business with. Lots of calls and the same B.S
    still no gas but lots of bull.

     
  • Karen says:

    You’re company sucks! This is my 4th “you’re on the schedule for tomorrow” this week. I even had an emergency delivery ticket number (#692079762). Pull your heads out people.

     
  • Eileen Frank says:

    I was switched from metered to bulk and my billing has been incorrect ever since April 2021. They charged me one years worth of gas on one bill. I called over 10x in the past months for resolution with empty promises to get back to me. It is Nov in MI and I need gas!! Since I want my bill resolved, And won’t pay for gas that WAS NOT delivered, my account is on hold and they won’t even let me prepay for gas in the tank. So much for being a 20+ ur customer. And I’m worried about my credit since the bill was sent to collections. (I did pay for my May delivery)

     
  • Wendy Mcaulay says:

    I have been asking you guys since the beginning October to come and get your tank because I have a new company coming and you guys tell me someone will call with in 7 days to schedule the pick up and I call 8 days later and nobody had anything in the computer for you guys to come and pick it up I call week after week since the beginning of October not to mention I have had customer representatives hang up on me I want the tank gone and nobody will come get it I can’t get heat at my home because you won’t come and pick up your tank and I will not get any service from you that is for sure I am going to speak to a attorney to get this taken care of if you don’t get your tank off of my property

     
  • Ralph Hornbeck says:

    I had my take removed on Sept.8,2021.It was reported to be 60 per cent full.As of Nov.9,2021I have not received a phone call or an e-mail trying to get me my refund. I have once a week called to try to get my refund but service reps will not connect me to billing . All I get is lip service and “it takes time to get your refund”.When the delivered the propane the sure wanted money right away or interest was charged.As a senior citizen and with inflation the money owed to me is extremely important. Amerigas does not care about anybody but themselves.Two months past when picked up my tank and propane that I payed for is outrageous to still not have my refund. They are the most terrible company and would never ever recommend them to anybody.

     
  • Frank Peluso says:

    Called billing customer service. Was cut off twice, very poor connection all three total times I called. I have two accounts with them. Money was paid to wrong account (my fault) but couldn’t get rep to move funds between accounts plus very bad connection as mentioned. Nothing done and back to where I started.

     
  • Tracy says:

    Somehow my tank ran empty….Automatic refill wasn’t so automatic!!! Needed gas fast. I couldn’t get anyone….was on hold forever. Drove to the office in Peacedale. Sign on the door stating it’s not a public office any longer. Please call the 800 number. Four people in the office. No one would come to the door. Called the number again, after a long wait, finally, I was told that if I could wait 7 days, it’s $140 emergency fill fee. If I needed it within 36 hours, emergency fill fee will be $180. For 24 hour emergency fill $300. SERIOUSLY????? I needed it in 24 hours. It’s now 8:00a.m. I wait. I call at 2 p.m….any idea when the fuel is coming? ” within the 24 hour time frame.” 7:15 a.m. the next morning, no propane. I call, “it’ll be there soon.” I drive to the office in Peacedale and knock on the windows until someone realized that I’m not leaving until I speak to someone. FINALLY a nice delivery person opens the door. I tell him what has happened. He was very disappointed, went and got his delivery sheet for the day….WE ARE NOT ON IT!!!!! WE WE NOT ON IT FOR THE PREVIOUS DAY AS WELL!!!!!!! This nice young man said that they have become a different company. No more nice service. Only out of country call centers and POLICY. He had gas to me in just over an hour with the sincerest apologies. Amerigas has lost another customer……a 35 year customer. Do yourself a favor and dump Amerigas. The absolute worst customer service I have ever had, besides Buckley heating, which we got rid of as well. Can’t wait to change. Shame on you Amerigas. SHAME ON YOU!!!

     
  • T Fritz says:

    AmeriGas charged me for filling the tank and I have on video that the guy did not fill the tank. When I called, they did not care and made me pay anyway. I’ve been trying to purchase the tank but no one will get back to me and, when I call in, I get the run around and hung up on. When I ask to speak to a manager, I get disconnected even faster. They are rude every time and provide no customer service. Several have yelled at me so I doubt seriously that the calls are recorded for review. I have been dealing with this for over 3 weeks now (this time around) and have yet to hear from Ron Patrick who is the person from corporate that is supposedly supposed to be “getting in touch” with me. How can one company be so awful? I have never had a company treat me with such disrespect and aggression.

     
  • Larry says:

    America’s could care less about their customers their customer complaint department is terrible they build you for items that you own own they took my equipment and will not return it and then they want me to pay a service fee America has the worst company service you would ever experience

     
  • Bob Stevens says:

    Amerigas filled my tank to 100% instead of the minimum 100 gallons I requested. My invoice was $250 higher than what I was told it would be when I ordered the gas. They refused to work out 2 monthly payments and insisted I had to pay the full amount in one payment. I am switching my gas hot water heater and range to ELECTRIC.

     
  • Tracy says:

    I AM THE SPOUSE OF A 40-YEAR EMPLOYEE OF AMERIGAS PROPANE. I CALLED THE BENEFITS DEPT TO REQUEST A FORM NEEDED FOR OUR RETIREMENT FROM AMERIGAS IN A COUPLE MONTHS, THANK YOU GOD. 3 1/2 HOURS LATER, I STILL COULD NOT REACH AN AMERICAN IN THE AMERIGAS BENEFITS DEPT! 3.5 CONSTANT HOURS OF CALLING AND HANGING UP AND CALLING AGAIN TO TRY TO REACH SOMEONE THAT KNEW WHAT FORM I WAS REQUESTING THAT THE SOCIAL SECURITY DEPT NEEDED US TO GET. NOT ONE FOREIGNER AGENT KNEW WHAT I WAS TALKING ABOUT. THEY HAD NEVER HEARD OF THE FORM BEFORE. I BEGGED TO BE TRANSFERRED TO THE STATES BUT WAS REFUSED EVEN THOUGH THE FTC SAYS THAT IS MY RIGHT. NEXT MORNING, MY SPOUSE GETS AN EMAIL FROM LYNNE HANEY, BENEFITS MANAGER, REQUESTING I NEVER CALL INTO THE BENEFITS DEPT AGAIN DUE TO MY ‘IRATE’ NATURE. TOYA MELTON WAS A MANAGER THAT WAS EVIL TO THE CORE AND NEVER ONCE DID LYNNE HANEY ALLOW ME TO SPEAK MY ISSUE WITH TOYA. I FEEL I WAS DISCRIMINATED AGAINST AND WILL PREVAIL. VERY POOR COMPANY TO THE CORE.

     
  • Chad Burson says:

    Amerigas is the worst ! I have moved my elderly mother into a home because they were unable to repair a leaky valve on the tank. They left her service off for over 11 months. Finally I have had another provider come in to replace the tank and provide a service for future residents.
    UNBELIEVABLE !!!

     
  • Marvin says:

    I cancelled my account months ago. When I called disputing the last bill, I was told I would be contacted by their “resolution team” I received no such call. I called back and waited endlessly on hold. I finally got a representative who said he took care of the problem, even gave me a reference number. i month later I receive ANOTHER bill. I’ve called three times now and have been disconnected when I give the info and request it be taken care of. DISGUSTED!

     
    • Tracy says:

      AMERIGAS as a whole are PATHETIC, Marvin! My spouse has worked there for 40 years and by the grace of God is getting ready to retire. Their ENTIRE customer service team is compiled of foreigners. NONE of them understand me and I don’t understand them. When asked to be transferred to the states, they laugh at me. The FTC states that as an American, we have the right to ask to be transferred if there is a communication problem. Amerigas does not abide by the rules set by the FTC. I have filed a complaint with them. Then, the next day, my spouse gets a cowardly email from a LYNNE HANEY who is meant to be the manager for the Benefits Dept of Amerigas. She states that I was ‘erratic’ on my phone call to her customer service agents and that I am not to call the Benefits Dept ever again. The other ‘so-called’ manager, TOYA MELTON, is evil to the core. I have taped all of the convos, but the MS LYNNE HANEY apparently isn’t interested in hearing them. I am currently trying to reach a Mr. Gallagher and some other man that is ‘supposed to be CEO’. I will not stop. I am a determined cuss. LYNNE HANEY needs to be terminated. As well as TOYA MELTON. I have clearly been discriminated against. I feel for you, bro. The company is SCUM.

       
  • Donna Carrara says:

    AmeriGas should be closed permanently! They are thieves! Customer service is awful in terms of knowing their policies!

     
  • LarryCarroll says:

    Everyone needs to inform their local paper about Amerigas. I am writing an article for the local paper. The only way to get results is through their pocket book. Covid Covid Covid aNews flash Covid Covid Covid. They have fired all local people now you have to call India to resolve issues with company.
    I will mot deal with them again. Get me once shame on you get me twice shame on me.

     
  • LarryCarroll says:

    I had Amerigas install 1000 gallon tank and hook it up to my house they had given me an estimate and the bill was completely wrong when I got the bill I had six hours of work done to hook up my gas generator to the regulator and for over a little six hours worth of work they charged me $168 an hour $1008.00

     
  • Linda says:

    My parents are Elderly and have always paid their bills. Their bank has stated the payment went through and AmeriGas was paid but AmeriGas keeps stating the payment came back insufficient funds. AmeriGas got their money but is still trying to collect on same bill and increasing the amount each time. I advised my parents to change company and if AmeriGas wants to go to court over it we are ready. Got all the bank information in hand and bank backing us up. AmeriGas is trying to steel from 80 year old parents and should be ashamed of themselves. Even the bank states many in this area are having troubles with this company. I hope AmeriGas is ready for a fight. I am!

     
  • Kelly says:

    I have been with Amerigas for many years. I have always had great service but always dealt local. This is the first time, because our local office I was told is shut down due to covid. How unfortunate! I had to order propane through the call center. I was quoted a price and ordered a minimum amount. When they delivered it was 20 cents higher per gallon and they filled my tank! Times are tough and I would never have filled my tank with the huge cost that is associated with that right now. Now I have called multiple times and keep getting the run around that it will take 3 to 4 weeks to see what they can do about this issue. Really! I will never deal with Amerigas again unless they open my local office so there is some accountability! Beyond disgusted!

     
  • Kelly says:

    I had a gas leak back in April 2020. The technician determined that the leak was coming from the gas meter on the condo unit. The meter was removed. No one has come back to replace the meter and I am being told that there are no available dates to have someone in the Bristol, CT meter department to come to my home and replace my meter. Also, my pricing contract expired in April 2020 and I have never received a new contract either by mail or email. My November 2020 bill was extremely high. My December 2020 bill was over $700. I have called the customer service department 8 times now and no one, including 2 supervisors, have provided me with any help. I am always being told that someone from the meter department or a manager will call me back and no one ever calls. I am a person who pays her bills on time, but my bill is incorrect and I need to get help correcting it. I am a customer who is now begging the company for help to correct my bill and to put a meter on my unit so that I can get actual and correct meter readings, not estimated readings. Please contact me through my email.

     
  • Kent FLETCHER says:

    Experienced almost identical problems as I am reading in these comments. Ordered gas on 2/2/21 given a delivery date range of 2/3/21 to 2/16/21. Gas never delivered. Ran out of gas and called; gas still not delivered as of today 2/20. Called again and was told the driver had noted that my tank was too full for delivery! Must have gone to the wrong location. 500 gallon tank was 40% when I placed order and no truck has been in my driveway. This most recent person was the only one who told me that; the other 8 people I had called just stated they would replace the order. A relative of mine living in the same city is experiencing an identical problem with Amerigas. How do these people stay in business????

     
  • Doug Ramer says:

    I have to agree with the last comment from Joe. We have had the same problem. We’ve been on the expedited list for 2 weeks now and have less than 10% left. We have had temperatures in the single digits. I have called multiple times onlyto be told the EXACT same thing with the exception of our delivery date getting pushed out further and further. When our tank is empty will we be forced to pay a fee? A fee that shouldn’t be our responsibility
    because we have called, like we were supposed to, when our tank was at 20%? Before we do that, we will have Ferrellgas replace the tank and will gladly pay them for their services. This is unacceptable.

     
  • Michael Buechner says:

    I sound like a broken record after reading the comments. But I am on an auto fill and was last filled 01/06/21. Now here we sit at 12% in my tank and no propane. I have called the contact number 2/15, 2/16, 2/17 and 2/18 only to be told the same monotonous ” we understand and will get to you as soon as we can”. Yet my order still shows pending. No one will tell me when, if ever my tank will be filled. I am starting to think that they are actually out of propane and just trying to hide the fact. Run away fast if you are considering using them.

     
  • Ellen says:

    Dear Amerigas, Your corporate model is atrocious. Everyone one here, please report them to the Better Business Bureau. Why should we have to freeze and wait up to two weeks or more to get our propane refilled? Why do I not have a local Amerigas office or representative available to me as a customer? Why have I been told twice by customer service reps that someone would call me, and they never call? I don’t understand how a company that treats its customers with negligence and a hideous non-existent communication model profits and expands. I am going to research in my area how to switch from Amerigas to Garkane, and I encourage all of who find your way to this page to drop Amerigas ASAP and switch to a different propane provider. If anyone at Amerigas is actually reading this, you need to fix at least a couple of things: 1) Give customers a local representative that they can actually talk to and schedule a specific date and time with; and 2) get rid of your $200 “emergency” fill charge. I would rather be cold and purchase space heaters than to give in to your corporate greed. I am disgusted with this company and can’t believe it is profiting and expanding. If your reading this, please cut ties with Amerigas unless it fixes these problems.

     
  • Derrick Davis Sr. says:

    AmeriGas hands down has to be the worst. I don’t even have to give the details of my experience simply because everyone has the same complaint. Its a shame hard working people spend their hard earned dollars for inadequate, unreliable service. My wife and I reside in North Carolina. Been with this sorry a#@ company for three years and every year it’s a issue with refills. Switching companies asap.

     
  • Donna DeVito says:

    Your company sucks, can’t even take an order I’ve been waiting 28 days for propane. I was nice to anybody I talked to and my heat assistance helper too never once did they put the order in. I have to use heaters and its below zero. I’m getting a lawyer and going to the news you should be paying my electric bill. I want your tank out of my yard this week not 14 days like your deliveries. The most terrible company I ever dealt with.

     
  • Donna Rogers says:

    I have called and BEGGED FOR A DELIVERY AS MY HUSBAND IS A HOSPICE IN HOME PATIENT AND WITH THESE UNUSUAL TEMPARATURES HERE BEING SO COLD I NEED HEAT FOR HIM! WE ARE NOW ON2% ,BASICALLY OUT OF GAS! ( I ONLY USE THIS PROPANE GAS TO HEAT MY 110 YEAR OLD HOME!! NOT A 1000 GAL A YEAR CUSTOMER! MABE THATS THE REASON AMERIGAS COULD CARE LESS ABOUT MY NEED FOR PROPANE! ) IM ON SS AND NOW I AM TRYING ALMOST USELESSLY ,TO KEEP OUR HOME AT 55°WITH SMALL ELCTRIC HEATERS WHICH WILL MAKE MAKE THE ELCTRIC BILL GO UP!!) I CANT WIN FOR LOOSING
    45 MINUTE WAIT TIME 3 ATTEMPTS TO TALK TO SOMEONE I CANNOT UNDERSTAND AND WHO CANNOT TAKE THE ORDER PROPERLY NOR SEEMS KNOWLEGDEABLE ENOUNG TO NAVIGATE THE URGENT REQUEST!!!!!CALL CENTER??? PLEASE ! REDICULOUS! OPEN THE OFFICE UP AGAIN SO PEOPLE CAN COMMUNUCATE WITH KNOWN CUSTOMER SERVICE! REPS!!!!! VERY POORLY HANDLED ” “COVID EXCUSE” CHANGE!OF OPERATION!
    THERE ARE THREE!! OFFICES OF OPERATION WITHIN 41-53 more of my house! Why does it take two weeks to get this propane delivered!?????
    I have reported to BBB and my state legislator and this states Public Service Commission for the very poor response time to people’s propane needs! Not to mention this company’s VERY HIGH FEES AND COST OF PER GALLON PROPANE!
    ASAP I WILL BE CHANGING TO A SC LOCATED,OWNED AND OPERATED COMPANY!
    THIS AMERIGAS COMPANY IS THE WORST UTILITY COMPANY IVE HAD TO DEAL WITH IN 40 YEARS! IF POSSIBLE CHOOSE ANOTHER COMPANY THAT IS LOCALLY OWNED IN YOUR AREA! SAVE YOURSELF SOME SERIOUS TERRIBLE ,STRESSFUL CUSTOMER SERVICE!

     
  • Elizabeth says:

    WORST COMPANY SERVICE, EVER!!!!! I have been calling Amerigas daily, since one week prior to moving out of my home. I have been getting the run-around constantly!! I requested a discontinuation of my account, as I have moved, and which I faithfully used and paid for IN FULL FOR 29 YEARS!! In December I tried to schedule a “no further tank filling” order, but they said it was too late, it was already scheduled. They then filled it to the brim, THREE WEEKS AFTER my call. Which again, I paid for.
    The customer service reps keep telling me that they “cannot get a tech to come out and read the gauge to lock off the tank”. I keep saying I have clear photos of the gauge and the tank ID metal label. Meanwhile, the new owners of the house have been in there running the heat and using the propane I own and paid for, while Amerigas is apparently billing them also.
    All I am trying to do is close my account since I have moved away – and they can’t even help with that. Absolutely abysmal, horrible, terrible service!! I will have to follow up with filing a formal complaint.

     
  • Eric W says:

    Hello,
    I am a 22 year customer of Amerigas since I purchased my second home in Connecticut. After running out of propane a number of years ago and almost a second time, I received a “commitment” from the company to get deliveries EVERY TWO WEEKS during the winter months. That went fine for a number of years.
    Recently, my service has declined dramatically. Last month after not receiving a delivery for three and a half weeks and seeing a “scheduled delivery” already a week and a half late, I called my local office and the corporate office and after a huge cue, reached someone.
    Now in the middle of the coldest weather of the season (on January 24) I checked my deliveries and scheduled delivery. My last delivery was December 23rd. And I have a PENDING ticket since January 11th ALREADY TWO WEEKS OLD.
    I called the corporate office this past Friday and requested a supervisor and again after waiting a very long time, I was told I was scheduled to get a delivery THAT DAY.
    My online account states that never happened.
    As a publicly traded company, there are recourses for me to take. I will be be contacting Headquarters
    tomorrow and will reaching out to Mr. Gallagher the CEO.
    As customers who have placed our trust in the company as a service provider and have
    significant risk of major damage to our homes caused by frozen pipes caused by running out of propane
    and inability to reach anyone to resolve it, this level of service is completely unacceptable.
    Hopefully, this gets read first thing tomorrow.

     
  • Heather says:

    WE DO NOT HAVE YOUR TANK ANYMORE!! You picked up the tank, which was FULL of the propane you delivered!! We do not owe any bills for any propane. I have repeatedly left messages, wrote emails, and actually talked to one of your collection people informing you of this!

     
  • Tom Wilson says:

    I am with Chicanos Por La Causa, Inc. and am trying to get an environmental clearance to build 14 homes in Rio Rico, Arizona. I need to know who makes your 500 gallon propane tanks, or if you can provide specifications for such tanks. This is very much needed for us to get homes built.

     
  • Debra Stevenson says:

    I am the service coordinator at The Enclave, 9450&30 Silver King Ct , Fairfax VA 22031. The developer – IDI Corp – installed an Amerigas tank for a fire pit. When the developer transferred all accounts to The Enclave Association, I received a form from Shirley Cuesenberry of the Winchester Va office saying that The Enclave owned the tank. Almost a year later, the former project manager warned us that they were still receiving bills from Amerigas for The Enclave tank, so apparently Amerigas never changed the account to The Enclave billing address. At that point I was also informed that the tank was rented, not owned, by Dawn Parker in the Winchester office. The Enclave received a maintenance agreement which they did not sign due to the nature of the offer. Now, a year later, The Enclave would like to purchase the tank. I have contacted Shirley Cuesenberry who has never responded; I have contacted Dawn Parker who said she doesn’t work in the “that department” anymore and I should call the customer service number; since wait times are very long I requested she send me a direct contact number for accounts; she has never responded. I called the customer service number twice, waited on hold for 40 minutes after hearing announcements about how very busy Amerigas is and then the call was dropped. This is my last effort to get in touch with someone from Amerigas to get this account sorted out and the tank purchased. If I do not hear from you by the close of business on Friday, January 22, this entire matter will be handed over to the attorney for The Enclave. You can contact me at debra.stevenson@fsresidential.com. I hope to hear from you VERY soon.

     
  • Joe says:

    I have called multiple times to receive a propane tank fill up, starting December 19th. Every time I call, someone tells me that my order is pending and I should receive a delivery within the next business day. Unfortunately that has not happened and I have less than 10% in the tank. I live in Pittsboro NC and the service from Amerigas sucks. Just know that a customer should not be promised something that can not be delivered. I am totally disgusted with the service and would expect a better result for a loyal paying customer who is supposedly on “automatic” fill up. I do not want to run out of gas, and propane is the only way we heat our home.

    On a scale of 1-10, Amerigas doesn’t even register right now. Terrible customer service and I will take my business elsewhere once winter ends. However, I need gas RIGHT NOW. it is getting cold.

     
  • Douglas R. Connor says:

    I PREPAID for a delivery on12/14/20 and have been getting the runaround since last Thursday 12/24. I’ve called the 800 number and was told that they expedited my request and would get a delivery on 12/24. They told me on the 24th that I would get my delivery that day but never showed up. I have a health condition that requires a special diet so will not be able to prepare my special meals on our stove if we run out. When I ordered on the 14th I told the rep I spoke with that we were low and she said it would be 7-10 days to get our delivery. Well, we are now at day 16 with no delivery! Hold times of over an hour when you do try to call and the recording states that they’ve made all these enhancements to improve their service? I only use Amerigas propane for cooking so am very concerned for those consumers that rely on Amerigas to heat their homes!

    I did contact the NH Attorney General’s office on 12/29 and filed a formal complaint regarding Amerigas and lack of service.

    DC
    Deering, NH
    Account #0200640452

     
    • Larry Shanker says:

      I have had the same situation they took my tanks they replaced them which I paid for another billing me for tank rental service I can’t get service

       
  • Victoria says:

    I Made a payment almost a $1000 on December 8th and didn’t get my tunks refiled until December 26 th that including few emergency appoitments. Our family stayed in freezing home of BushKill at Penselvania at -8’C with 3 kids including 4 weeks old on Christmas Eve, and we went to sleep to our neighbot’s house. Costumer service only can talk to you on the phone and make promises. Now it is 10:30 pm December I AM FREEZING IN OUR HOME. I HAVE NO HEAT AND NO HOT WATER. Thank you AmerGas for making Christmas Time UNFORGETABL.

     
  • Michael Soda says:

    I’m late with this. When I requested my propane tank refill, it never happened within the time I was given. I tele-contacted your Hq. and spoke with one Carline Moen. She arranged for my delivery. The driver was scared of my driveway but Ms Moen made sure I got my tank fill. I was ready to go elsewhere until she took control and got my tank fill accomplished. She kept me as an Amerigas customer. You owe her.

     
  • ALAN SCHAFFERT says:

    The company has abandoned my wife and I for almost 3 weeks, out of propane on 3 occasions. POTENTIALLY DANGEROUS GAS LEAK FINALLY FIXED AFTER 2 WEEKS AND NUMEROUS CALLS. We are elderly, one with cancer, one with arthritis, both over 65. No heat, no hot water, no stove.
    NO SERVICE JUST LIES ABOUT WHEN WE WILL GET SOME GAS. It’s winter. It’s cold and so are the people in Merced, CA.

    I have never been treated this badly by anyone.

     
  • Liz says:

    Customer Service at the local office level has been the worst since EW has started at the Townsend MT office. Here’s what happened:
    We were kicked off the Budget plan for a fault at the auto-pay level (bill changed from $134 to $143 – should have auto-debted the new amount, but didn’t), then not giving us a warning ahead of time to correct the situation, or after it happened to know that the next thing to happen would be…
    Amerigas delivers a tank of gas and hits us with a bill for the whole amount without our prior approval. This is followed by EW arguing with me when I sought information about the situation: she heatedly talked over me constantly to offer to charge us AGAIN ($180) to go back on the budget plan in addition to the $500+ bill.
    Then doing the same thing again a few months later.
    WE’RE DONE.
    FYI, Elizabeth Wood is not nearly as good as the gal who you had for years and who was honest, friendly, and easy to work with.
    You lost a 15+ year customer because of this. We are very, very disappointed by the treatment we received and the screaming lack of customer service. Is she running a scam and a con game? Do you see or pay any attention to survey results?
    Because YOU NEED TO KNOW.

     
  • Linda says:

    I have used Amerigas for most of the time since we built our home in 2006. We have never had issues with the Grand Junctions Office. This year we were switched to Carbondale office, the driver was rude calling us liars on filling small tanks. When I called Grand Junction to order propane I asked for our small tanks to be filled she said she would put it down on our order. The man that showed up said we never do that, I told him you have done it every time you have came, he said no we haven’t( otherwise called me a liar). Then he had to ask us where our tank is because he had never been here before( that show a real high mentality).
    I called and filed a complaint against him while he was still on our property, told them he is not allowed on our property or I will have him arrested for trespassing.
    Then I get the bill, I call office give them my bank information for payment. I believe that’s the end of it, then I get a Non-Sufficient Funds Notice in the mail with a 33.00 charge. I know for a fact it’s not true, but I call the bank anyway. Of coarse it’s not true theirs plenty of money in there, and they have had no one submit any payment of any kind from Amerigas. Amerigas takes my bank info again for payment, they say it should go we messed up one of the numbers. I gave them the accounts again very slowly several times.
    Today in the mail I get another Non-Sufficient Fund Notice again, I call Carbondale office again and tell them they sent me another notice again for non payment. I could get no where with the lady in the office, she tells me shes going to transfer me and she hangs up.
    I call Corporate in Prussia, Pa I talk to a Valerie, she tells me she can’t do anything without contacting Amber the manager of Carbondale office. I tell her I don’t want to work with that office they are inept, Valerie tells me I have to. I have a very ill husband that more than 20 docs haven’t been able to help, hes abusive and mean to the point my son has to move in. It’s very stressfull and I’m having to deal with this situation with Amerigas. It’s all about I have been unable to pay my bill the way I’ve always paid it the last 13 years, I have made three attempts to pay with no success. There is something drastically wrong here when office staff creates such a difficult time for customers just trying to pay their bill. I should be credited something on my bill for everything they have put me through, shame on them.
    Linda Sugar
    Acc # 201045127
    Rifle, Colorado

     
  • Kayla says:

    I hate to sound like another disgruntled customer, but I’m very disappointed in the service that’s been provided to me again and it’s just the being of the Fall Season. I have two propane companies that service my area, and I kept with Amerigas because of the price, but now I’m thinking I’m better off going to WOC Energy because at least I know I’ll receive my propane! I ordered propane September 23rd and still have not received it. This is business day 11 (even though they are open on Saturdays, they do not count that as a day of business). I contacted the local office in Mill Hall, PA and it seems that they haven’t even dispatched someone to my house yet!!!! This means I have to wait another couple days for propane. When I ordered on September 23rd, I paid for the propane that same day and they took my money out that same day. Why am I paying for a product that I’m not even receiving on the 7-10 day guaranteed business day! I have a 4-year-old stepson and we now we will have to use electric heaters to heat our house because we are going to run out of propane before we get the product. How is this even possible without some sort of repercussions against the employees of the company? I just don’t understand how you can run a company with such little respect for your customers.

     
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