Where is Aloft Hotels Corporate office Headquarters

I was double charged for my stay last month, they told me in a month the charge would fall off, today they told me the charge of $270+ was a smoking policy charge, I’m asthmatic and when I asked for thy reason they thought I’d be smoking they have no explanation… please contact me asap at the email provided.

Hello, We stay at Aloft all over and would like to set up a corporate account. Can you have someone contact me to let me know how that process works if its possible?

Hello I stayed at Aloft on February 29, 2024, in Rogers, Arkansas. I was extremely disappointed and appalled with my experience. The toilet would not flush properly in my room. I called the front desk and she informed me that they were booked to capacity and there weren’t any other available rooms. I then asked for a plunger. The front desk clerk informed me that she could provide that contingent upon if I could come downstairs to retrieve it. Upon returning to my room I notice that the bag with the plunger contained feces in the bag. I then packed my belongings to check out on March 1, 2024 at midnight only to have to search for another room at this time of night in Rogers, Arkansas. As I checked out I requested a paper copy of my receipt for my records and to dispute. I was then told no due to her running her night audit report.
This was a horrible experience and I will not patronize this establishment or chain going forward.

I stayed at the Aloft Downtown Fort Worth 12.1.2023 in the Ultra Savvy Suite room 1214. I’m very disappointed in my recent stay as I’ve stayed at the location numerous of times. My room was freezing cold when I walked in, I turned on the heat nothing happened. I waited a few minutes no heat generating in the room. I contacted the front desk was told to give it about 20 minutes to generate. After 20 minutes no heat, room still freezing, I contacted the front desk again stated maintenance was on the way to check the thermostat. As he looked it over for about 20-30 minutes, his response it’s not working and will need to be fixed. I contacted the front desk for the 3rd time to explain the information provided by maintenance. Their response I’m sorry I can bring you extra blankets and a portable heater. Wait, what? Following the insensitive response we walked down to the front desk, I requested to speak to a manager. I was informed the manager doesn’t arrive until 10pm. As maintenance was standing there as well, requested we stay out of our room 20-30 minutes while he is fixing the heat. We were informed the heat was fixed which was not, we decided to leave due to the room not being warm. I was informed by the manager I would be compensated for the room which I was not. I sent an email to the Director regarding this issue, no response.

Our stay at the Westerville Aloft hotel should have been a joyous experience since the family was there for the local celebration of a niece’s wedding. I reserved my hotel rooms half a year in advance. One was a handicapped room for my aged parents. I called four additional times up to the wedding to assure myself that our rooms were secure. I even called on the morning we traveled to the hotel and I was assured that all was ready.

Amazingly, when we arrived, the front desk could not find our reservation! They said no handicap rooms were available and no connecting rooms were open! I had the two grandparents of the bride in my care and the grandpa had just been released from the hospital the day before to enable his attendance at the wedding. It took four employees and over half an hour to obtain rooms for our stay. We did not receive the walk-in handicapped room we had originally reserved so the elderly grandparents were not able to shower for their granddaughter’s wedding. We did get an adjoining room which was imperative for the medical situations of the grandparents.

When we had reserved the rooms, we were included in the wedding block, using code FI1658 at $129. We stayed overnight on Saturday October 28, 2023.

Now, my credit card has been charged $183.30. When I called the Westerville location to inquire about the charge discrepancy, I was told that there was an incidental fee applied and it would eventually be removed when it was determined that no additional charges were incurred. I stated that my credit card bill had arrived and it was indeed and extra charge on it (twice) and that I had not charged anything additional to my room. The employee was unable to assist me since she could not find my reservation nor my name in the system.

She gave me the name of “D” and I was told to call “D” the next day between 8-4:00. Even though those are my work hours, I called back the next day and was told she was not at work and the desk employee could not help me. I asked to speak to a manager. I was connected to the voice mail of a male assistant manager. I left a detailed message with my name and phone number recorded twice during that message; I asked for a return call but have never received any phone call from Aloft. I have called them four times trying to resolve this issue but employees cannot find my information in the computer, they are unversed on how to solve my issue and they are unable to connect me to people who may be able to help.

I am disappointed in the operation of this hotel and the ineptness of the employees. I only wish to adjust my bill and hope to resolve this issue. The hassle with this hotel has certainly put a damper on the expected festivities of a family wedding.

I expect someone from corporate to respond to my expectation of a bill adjustment.

I booked this hotel for my 27th year Wedding Anniversary and I regret doing so. The customer service at the Greenville location front desk was terrible. The receptionist had issues with finding my reservation even though I provided a confirmation number. I then asked to speak to a manager and she asked me to handle the situation myself with the booking company. I was very disappointed in how my check in was handled. The manager seemed very uninterested in resolving my issues she actually walked away and left the property even though my issues were not settled.I ended up re booking my room to receive a room that I was very unhappy with. When I went back to the front desk to let them know I had received the wrong room they told me it was nothing that they could do about it and the room type that I requested was not available and the rooms that they had was not cleaned and housekeeping had left for the day I ended having to find somewhere else to stay. I visited the property the following day to discuss my issues with the manager at around 12 pm to only be told that there was still no Manager on site to resolve my problem. I requested a refund and still have yet to receive my money back for a room I didn’t even stay in. Please contact me at ms.deebonner@gmail.com
Or 864 601-4797
Deonaco Bonner.

I am very disappointed in this hotel. I stayed at the one in downtown Atlanta.They don’t clean your room, unless there is a checkout. The food was served to us raw. The barmaid was excellent. The guy(Mike) lied about being a manager! Terrible experience!

My stay at the aloft in Lubbock Texas was actually peaceful until they decided to overcharge me after already charging my card. When I called to speak to a manager about it they had no answers. They kept saying it was the incidental charge but I kept explaining to them I had already been charge for an incidental charge, they couldn’t even find my reservation in their computer, so I pulled out my receipt and walked him through it charge but I charge taxes in all and then the incidental charge to come up with a total. And they would say yes that’s correct and then I would ask why didn’t charge me another $80 today? And they would try to throw it on the incidentals again. So basically they had no clue, they didn’t care, and they just wanted to get rid of me and make it someone else’s problem. Me and a whole team of softball players stayed for three nights in this place, everyone else got charged $322 total I got charged $446 for the same rooms the same days somehow at the same rate, but they couldn’t explain to me why. When I asked for a number to their corporate office they just told me they couldn’t give it to me. The first manager I talk to wouldn’t even let me explain to her what was going on before she would just jump in and yell at the top of her lungs trying to talk over me And all she was saying was stuff that I already knew, when I asked her to please let me finish saying what I had to say so that she could understand what I’m trying to say and then she can try to explain to me what she thinks I don’t understand she said Sherman I have to put you on hold and did it instantly, so I sit on hold for 20 minutes until the phone picked up and hung up. So I called back 20 minutes later and I get another manager. This one started off nicer supposedly she found my reservations that the other one couldn’t but she tried to put it all off on the incidentals as well even though her and I both knew it was not an incidental charge. The rate was $84 after tax it was $96.60 after incidentals it came out to $113.30. But 2 days after I check out they adjusted their charge and charge me $193.30, and not one person in there could tell me why, and all they kept saying was it was an incidental charge. So basically for three nights I paid $446 When everybody else that stayed in the same place as me at the same rate on the same days paid $322. All I know is I wish I was in Lubbock Texas today so I could see both of them in their face and watch them fucking lie. By far the worst customer service I’ve ever had in my life. And honestly if they could’ve explain to me how that was an incidental charge I would’ve been fine with it but you can’t have a receipt that shows proof of the incidental charge and then charge them another $80 for no reason and then just call it an incidental charge. So now I got a wait 12 days to see if that money comes back and we all already know only a portion of that it’s gonna come back like the actual seven dollar incidental charge so probably get $20 back, and then when I called up there and ask them where is the rest of my money they’re not gonna have a fucking clue when they’re gonna do the same fucking thing they did to me today and yesterday .

Looking for someone from the corporate office to contact me to discuss a guest complaint

Looking for someone from corporate headquarters to contact me to discuss a guest complaint

Aloft Woodbridge Ontario
Canada
Everything that’s wrong with this country summed up in one location. Smug fucks who think they have you in their pocket once they have your credit card verified. Well I was given directions to a highway ramp at 12:30AM as a highly medicated and schizophrenic mentally disabled person. I could have been killed maimed or worse. Not to mention that not only were the directions given the complete opposite direction but atleast 6 or 7x the distance. Upon returning, I wrote a letter explaining exactly what I thought of the ugly dumb fat retarded bitch who almost got me killed with her carelessness and cost me about 4 hours on foot in heavy construction and traffic zones. The next day at 1am police knocked on m door and removed me.

I asked the clerk to take a simple note to pass to his manager. My phone number my name and that I would expect a full refund unless they wanted to find themselves in a court battle for abuse of disabled persons. As soon as he heard me say that he stopped writing the note to which I instructed him to finish taking the note. He smiled his faggot ass licking smile at me and crumpled the paper. Well let’s put it this way, if that fag, and that fat bitch aren’t fired and hopefully deported back to Iraq with the rest of their trash… I’ll personally return to the premises and make sure they know that they indeed have made a greivous mistake and are not welcome as hosts of individuals to our home country neither are they welcome in our country at all. Maybe they can contemplate the meaning of life over a mud pie in kerblakistan while his wife mops the floor with her asshole hairs.

Get these ugly bugs out of our country Trudeau your a useless faggot and should be assassinated.

I stayed at aloft philadehia downtown worst place ever. Employees didn’t know answers to any questions and gave me the run around. Plus room not fully prepared when I checked in. Bad hotel

I stayed at the Aloft in Portland, Maine, Room 302. The dates were from June 27- June 30. When checking in I was told housekeeping was not available. Each day I had to ask for towels and the staff acted like I was bothering them. After the second night I was bitten by bed bugs. If you need pictures, they can be provided. The staff at the hotel was not very friendly and was rarely at the desk when I came downstairs. I have stayed at Marriott hotels in the past and have been very pleased. I would like to know if there is any compensation you could do for my stay? Thank you for your consideration.

Sincerely,
Elisa Cox

My friend and I are staying at the Aloft Charlotte Airport. There is no air in the hall ways. As over night guests we did not receive clean up to our room yesterday. When inquired at the front desk they blamed the corporate office for not lifting the restrictions due to Covid. Yet no one is wearing masks, no social distancing and other restrictions consistent with the epidemic. I’ve always liked the Aloft in Asheville, but am disappointed in this particular location. And of course there are no discounts on the price of the room dispute or inconveniences.

September 28, 2021
ALOFT
727 Marrett Road – A
Lexington, MA 02421
Dear Management,
My experience at your facility in August was the worst experience I have ever had in lodging.
My first phone call into your reservations department was great. They were very attentive, accommodating and informative.
It went downhill from there. I called on Thursday 8/26/2021 or Friday 8/27/2021 (can’t remember the exact day) to confirm my reservation and to confirm we had a handicapped accessible room. I had to leave a message. I never received a call back.
When we arrived at your facility in Lexington, MA and approached the front desk there was a more than brief moment that I just stood there waiting for assistance. The desk clerk was there but didn’t look up, so I finally had to ask to be assisted. They were not on the phone or helping another guest. When I gave them my name and told them I had a handicapped room reserved for 2 nights they told me they could not find that reservation. They could accommodate me but not with a handicapped room. I was now beginning to get upset. I personally made the reservation and we talked about having a handicapped accessible room because I had someone in a wheel chair. They told me I would get a room with a roll in shower and also had a handicapped seat. But upon arrival, that was not the case.
My stress level was now going up a few notches because they could not find a handicapped room for us. I started to complain what was I to do with the person in the wheel chair? We needed the handicapped accessible room that we had reserved. It was not my fault that someone made in error in the reservation information. I can only depend on the person that I am talking to on the initial call for the reservation. And since I did not get a return call from my call to confirm there wasn’t much else I could do.
They called the manager on call for the night and told me to hang around and they would work to resolve the situation. After about 20 – 30 minutes, the desk clerk came over and told us they found a handicapped accessible room but it needed to be cleaned. It would take about 30 minutes to complete that task. So we went to the bar area and got something to eat. When we were about half way through our meal we were told the room was ready. When we went to pay, management compensated our meal. That was very much appreciated. We also got a breakfast comp.
Now we get up to the room and everything looks pretty good. We called and asked for additional towels and a floor mat but never received those that night. Then we went to use the shower. That was a disaster waiting to happen. The floor in the shower was slippery like it had an oil coating on it. I’m not the handicapped one but I had a hard time walking in the shower area to help the handicapped person with her shower. We put the seat down and it almost fell off the wall. One screw actually fell out of the wall and the other 3 screws were barely hanging on. We were afraid to even sit on the seat. This I’m sure was not a regulated safety shower seat. We took a quick shower sitting very carefully making sure not to move so the chair would not come out of the wall. I have pictures of the screw on the floor and the seat coming away from the wall.
We slept the night. In the morning I went down for breakfast and again asked for towels and floor mat to be brought up before noon so we could shower before going out. Again, that never happened. When we left for our event, I stopped at the front desk and requested that the towels and matt please be brought up to our room for the evening. Now that would give them about 6 hours to perform that task, but once again there were no towels and matt in the room when we got up there. I went back downstairs to the front desk to trying NOT to be upset but by this time this was getting ridiculous and very upsetting. That kind of service just plain stinks! I told the front desk “I WANTED TOWELS AND A MATT”. She told me she would work that out. Isn’t that part of the service if requested? What does it mean she will work it out? We finally received the towels and matt and another complimentary breakfast voucher for two.
As much as it was appreciated that management was so willing to comp food and breakfasts, it would have been much more appreciated to have the services requested from the start.
All in all, this visit to your hotel was horrible. Most people at this point would go to all of the social media outlets but I am not that person. I know that this letter will probably fall on blind eyes and deaf ears but I just had to vent about my very unpleasant experience with your facility.
Some sort of compensation would be appreciated, but not expected. And I definitely do not want any kind of credit toward another stay at your facilities because that won’t be happening any time soon or ever.

Thank you for listening,
Cathy Balnis
54 Hopkins Street
Woodbury, NJ 08096