Where is AliExpress Corporate office Headquarters
AliExpress Headquarters Address and Contact
AliExpress Headquarters Location & Directions
AliExpress Headquarters Executive Team
|
Name |
Title |
|---|---|
|
Daniel Zhang |
Chairman and Chief Executive Officer |
|
Joe Tsai |
Executive Vice Chairman |
|
Maggie Wu |
Director and Chief Financial Officer |
|
J. Michael Evans |
Director and President |
|
Judy Tong |
Chief People Officer |
|
Li Cheng |
Chief Technology Officer |
|
Jeff Zhang |
President of Alibaba Cloud Intelligence |
|
Sophie Wu |
Chief Customer Officer |
About AliExpress, History and Headquarters Information
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AliExpress Headquarters Photos
AliExpress 1
AliExpress
I did buy one cell phone at your store seller send me mobile fucking dummy not working my gmail not working network for sim he mentioned this phone 16+1TB but this phone not working everything when I did call not listen my friends another side I did request for refund and bring back your dummy phone but your staff still not solve my problem that’s why I m doing comment here thnx ask them I did proof them
Your customer service doesn’t help AT ALL, they want the customer to solve the deliver issues as if the customer is responsible with their interface with some ‘delivery provider’.
THIS IS COMPLETELY UNACCEPTABLE!!!
AliExpress is a fake,even their address 400s.elcamino real#400 San Mateo California 94402 is a fake,I mail them a letter,it comes back as no such address, explain that to me
I would advise everyone to stop using aliexpress immediately. These are my reasons.
I’ve caught Aliexpress agents when you can contact them once a year on chat as 99.9% of time they refuse to answer they don’t supply contact phone or email simply because they do not want to be inundated with reports of the fraud they are involved in and theft by agents who have vetbally abused me and the public . Lied. Admitted lieing. Admitted the so called higher team does not exist.
They don’t have mine managers or hierarchy of management which agents admitted. They don’t have a complaints dept although legally required to or a complaints procedure complaints are not permitted.
Agents lie with threats ( I have taken screen shots of every conversation and uploaded to cloud to check that they have lied because they have forgotten their lies avd have different stories) that if I ask questions request to make a complaint they will refuse to allow me to use platform and I was told to keep my mouth shut and if I insisted on reporting death threats etc I would not be allowed to talk to agent’s again, and not to report a seller above agents who messaged me and told me all orders would not be shipped.
But money taken from bank account as punishment for raising a dispute with aliexpress after that seller never shipped multiple goods.
I then received months of messages as I was attempting to get a refund for £100 of stolen money by seller as aliexpress refused to deal with disputes and seller sent death threats warning me not to seek a refund for money they had taken without shipping goods and told me I would burn in hell and God and Indian gods god if death has cursed me for taking the bread put of Indian babies mouths and I was a disgusting mange ridden dog, and the seller sent curses and spells that I would die like a dog in hell and my parents who are dead would be burn in hell for eternity as they are also thieves criminals avd devil’s and the seller will continue to curse me and put spells on me forever.
I forwarded these emails onto aliexpress agents who told me that they would not be prepared to do anything or remove seller and there’s no complaint process or dept and I would have to put up with the threats if I wanted my money back as these threats and curses come as part of dealing with sellers on aliexpress.
But I would be immediately removed from the platform if I objected to these threats. I was then told to keep my mouth shut and I was not allowed to tell anyone what was going on.
Including the theft of funds lies threats and verbal abuse by agents who said when I asked for their head office address told me they don’t know where their company is based and are not informed of who they are employed by.
These people are part of a international criminal global crime ring which Jim browning of scammer payback had people go undercover posing as aliexpress agents to reveal employees who run scams in the call centre and threaten customers as they don’t want the public to let their ceos find out.
This is why they threaten you avd tell big fat lies with bells on, and tell you they don’t have a head office and don’t know who’s recruiting them because it’s a criminal gang who don’t want to be identified.!!!!
Can’t be plainer than that!
Cheaters.Yes, they should be banned from the business world.
neither cheap, nor reliable.
Hello please I have not received my 3 headset translators order n = 8158595348163056 Hi ae 769711 can you enlighten me.
Best Regards
teremihi TEMORERE
Ordered BTE-3003, Orbic Speed RC400L Battery, OrderID: 8155125210135623 on 9-15-22 online by credit card. Received order confirmation, but have not received the product. When is the ETA for the shipment?
Below is a copy of my email to Aliexpress’s Expert Team re TALL BUILDING BLOCKS STORE (Seller)
I ordered an item for $106, Seller created a shipping label right away. Get Email from Aliexpress that the shipping info is updated and to watch for my item. Then Seller messages me through Aliexpress messages that they are out of stock and to cancel the order, but I can’t because Seller created the shipping label. For the past 3 days I’ve gotten the same message that I have to wait 15 days. Spent 3 hours trying to get help but only getting their chat bot. Then I actually clicked on the item in my order and it went straight to the Sellers sale page and the Seller had increased the price by $40. Seller lied about it being out of stock. I can’t leave feedback on Seller. You can only leave feedback for items you “receive”.
My email to their Expert Care
EXPERT TEAM????
DID YOU NOT READ MY ISSUES?
-I purchased this on October 25.
-Seller created a SHIPPING LABEL right away.
-Then Seller messaged me that they are sold out.
-I CANNOT CANCEL THE ORDER BECAUSE THERE IS A SHIPPING LABEL CREATED
-Then Seller raises the price on the item which they said is sold out, but which is in fact available.
-Then I try to open a dispute… only to be told I have to wait 15 days before I can open a dispute; then I have to go through the dispute process with Aliexpress (7-10days?); and then wait 3-20 days for my refund???!!!!
LOOK AT THE TIMELINE!
ARE YOU SERIOUS???!
AND THE SELLER IS NOT HELD LIABLE FOR DECEITFUL AND FRAUDULENT ACTIVITY???
Is this how Aliexpress does business? Deceitful Sellers are not held accountable? How do I recognize a good Seller? I can’t even leave feedback on this Seller unless I claim that I’ve received the item which obviously is not happening. So now no other Buyers will know what has happened.
and MY MONEY IS TIED UP FOR 3 MONTHS???
AND YOU EMAIL ME TO SAY THAT I CAN OPEN UP A DISPUTE???
WELL BETWEEN YESTERDAY AND TODAY IT STILL SAYS I HAVE TO WAIT 15 DAYS before I can open a dispute!!!!
THIS WAS SUPPOSED TO BE A BIRTHDAY PRESENT THAT I ORDERED OVER A MONTH IN ADVANCE!
Maybe you guys are made of money, but for me to have over a $100 for a present unavailable for 3 months is not OKAY.
And for future consideration:
If a Seller can’t or doesn’t “want” to ‘fulfill’ an order why can’t they cancel it at their end?
Why do they tell the customer that he must cancel the order?
Which they already know is not possible because the Seller creates a shipping label right after an order is placed.
And we customers get emails from Aliexpress saying our items are on their way, when in fact they’re not.
Why are you NOT protecting the customers interest???
Is this what Aliexpress has become… a consumer challenge to find a reliable Seller… ?
need your help because i have no other way to get a refund:
1. i cannot open a dispute because the 15 days time limit. even you mentioned 90 days
2. my order is from 25th August 2022
3. so after trying the suggestions of the seller and spending more money for batteries i cannot get a refund.
4. i don’t know if the sellers are under supervision by you but this is the second item lately that substandarts in my view.
the order # 3017952460134661 and my email levrob@yahoo.com
This company should be banned all over the world . Robbing people with cheap made product being sold and then there no point of return . Bloody Leachers…
Good morning my name is Tiffany and I brought some items from zuexvofy store unfortunately the seller won’t ship my items or reply to my messages. The order number is 8156383593878598 I need these items sent now these items are for a cancer patient for Christmas I need these items sent now. Send these items now send these items now send these items now send these items now send these items now send these items now
I’ve been ordering from you since 2012.I was malvending@gmail.com.Ive ordered from you over 500 times.There are several orders I have not received.If you my friends don’t reimburse me or send me my orders,our business relationship will cease.I use to respect and trust your company.
I have tryed to log in to my account .The verification core never sent. I placed a order (8153528107250529) it was placeed on 8 Aug. 2022.At a cost of $257.19. On 14 Aug I was emailed it was shipped. 19 Aug I was emailed no payment received I check with my bank the money withdrawal by AliExpress. 20 Aug I was sent a email that the order was closed out for payment not received. I would like my money back!
Dear “Aliexpress”,
Help me please.
My two order numbers:
-8151292493502805,
-8151903274062805
I wrote this to HUION Official Store:
The amount I see is not correct!!!!
Please check!!!
Amount taken from my bank card: 167.453. – HUF!!!
Please return this amount to me!!
I don’t need compensation, just the money I paid.
Please act accordingly!
I have been the representative of the Chinese automatic door factory in Hungary for 12 years, I am not used to this kind of business behavior. I trusted to do business with a partner like Shanghai DEPER Automatic Door Control Technology Co., LTD.
Best regards,
István Molnár
I ordered some hair and never received it and I’m not being issued my refund. It’s been over two months nothing had been done about it. 8150849320980473 This is my order number.
I purchased a Doogee S50 smartphone from AliExpress online store China Product Store. A few weeks after I received the order, the phone suddenly stopped receiving, making calls or SMS.
After numerous message exchanges with the online store, eventually, when I reminded them of the 90 day money back guarantee they then offered a refund if I returned the phone to them, which I have no issue with BUT BUT BUT, after some research I have found numerous customers who were offered the same thing with various online AliExpress stores but once returning the item, they never received their refund. I explained this to China Products store asking them for the refund before I return the item; all I get is rhetoric and they will not budge which makes me realize they care nothing for the customers, as also appears to be the case with AliExpress / Alibaba as emails have been sent to them but they appear not to either as if they did, not only would they make sure I was refunded in full but also be annoyed that yet another online store are helping provide a negative reputation for AliExpress and the parent company Alibaba.
I will now NEVER purchase from AliExpress, Alibaba, China Products Store ever again and will warn others of my experience as well.
https://pt.aliexpress.com/item/1005004364532612.html?spm=a2g0o.productlist.0.0.473034ccNpWoIj&algo_pvid=d6f91779-1964-42d6-89e3-ca99db89d30f&aem_p4p_detail=202206070955351261849376577900005209118&algo_exp_id=d6f91779-1964-42d6-89e3-ca99db89d30f-4&pdp_ext_f=%7B%22sku_id%22%3A%2212000028918032088%22%7D&pdp_npi=2%40dis%21USD%21%2113.23%21%21%216.37%21%21%400b86d81616546209347425045e34f1%2112000028918032088%21sea
A large number of infringing goods are sold on the express platform, and there are also express internal personnel involved, which has a very bad impact
You all have charged my card when I have NOT aced a order!
Why? I do not know how you got my card #
I have purchased a handbag from Shop911027051, which site has now been removed.
The owner cannot be contacted.
My goods are held up in Customs for over a month, and I do not believe that it is the handbag that I paid for.
Your site is saying that I must wait 80 days to see if it is delivered. The sender has gone. What can I do?
steal my money
Pay for goods never come to my country and I prove it but they invent goods is come but is not
They are steal my money but I will insist on Police and on Coruption office …
Order ID: 8142366133994278
i have been trying to reach ali express for over a week re: a compromised account.
i have left several messages and an email.
no one has ever responded-yet they are very willing to accept my payments, even though the merchandise has been re routed for the last dozen orders.
customer service in non existent
Hello, dear Mr. Jack Ma or his representative! My name is Andrey. I’m from Kazakhstan. I have been using your site for a long time. I wanted to inform you that on your site, in my opinion, there is a mafia of thieves that robs your site and its customers. This thought prompted me that my order went to the USA, while I live in Kazakhstan. At the same time, information appeared on the Aliexpress website in some miraculous way that it was I who received the goods and he came to Aktobe. In this case, the order was closed without my knowledge. And I didn’t confirm receipt! I opened a dispute, won it, but I did not receive a refund! It was all very cleverly arranged! First, on December 24, 2021, the money was received into my account, then the payment was canceled by Aliexpress and the money was withdrawn from me. I think that this is not accidental. I urge you to conduct an internal investigation and bring to justice the persons who allowed this incident. 5014485319106970 is my order number. Sincerely, Buinov Andrey, 01/23/22
I AM STILL EXTREMELY UPSET THAT ALIEXPRESS ALLOWS THEIR SELLERS TO COMMIT THEFT BY DECEPTION. I ORDERED OVER 100.00 WORTH OF MERCHANDISE FROM Yiwu Beyou Jewelry Co., Ltd AND SOME OF THE ITEMS WERE NOT RECEIVED. THE THIEF NEVER REFUNDED MY MONEY AND ALIEXPRESS ADIDED AND ABETED Yiwu Beyou Jewelry Co., Ltd TO COMMIT THE THEFT.
i WAS GETTING READY TO PLACE A $400 ORDER AND REALIZED THIS WAS THE VENDOR THAT HAD STOLEN FROM ME, I AM STILL UPSET AND WOULD LIKE THE MERCHANDISE I PAID FOR.
Ali express scammers world wide assist. there sellers in robbing customers
Hello my name is Angel Brider , My debit card was recently charged over $1200 US dollars from AliExpress onNovember 11,2021 did not authorize those transactions and I could not dispute the transactions because there was no tracking number. The last purchase I made with AliExpress was in 2017 so if any merchandise was sent out it would not go to the proper updated address . This is the WORST experience I have EVER been through There has got to be a way I can get my money back the only evidence I have of the purchase is from my bank with no tracking information. Please help
Hello AliExpress! I am interested in purchasing a camper you are selling on your website.
I would like to get information about it mailed to me.
I need to know a few things.
Example: Does it have air-condition ?
How much does it weigh?
Things like that.
If possible, please me mail information about:
SCALABLE SMALL CARAVAN TRAVEL MOBILE KITCHEN CAMP PARK HIGH QUALITY 2 PERSON 4 by 4 CAMPER TRAILER
Thank you very much!
Bruce Vickery
1734 Parkdale Ave
Madison Heights, MI
48071
U.S.A.
bsvlark@yahoo.com
I ordered 2 ebike batterys was given an international tracking number that the post office said was invalid but yet apparently it was delivered where and how if it has never been though the uk post office as they give it a completely new tracking number which never happened this has happened with 2 of my orders amounting to almost 400 pounds I do not recommend anybody uses this platform as they are allowing people to steal from you with out proof that anything was delivered ill be taking them to court and looking to get there trading licence in the EU removed
Very Disappointed with the product and service I have received from AliExpress.
Procured a Tuxing Compressor from AliExpress in Sept of this year. AliExpress/Tuxing were placed on notice that the product was defective within 3 days of it arriving at my home.
It never operated correctly.
I requested a replacement or refund. It was denied by aliexpress
I was sent spare parts for the broken unit they sent.
i replaced said parts, only to learn that the gasket was defective and shrank to the point the oil drained quickly from unit.
I even opened a dispute with AliExpress. please note their website is not the easiest to navigate and find clear info
I was told i would hear back….no email came indicating they had closed my dispute without even a courtesy announcement to myself.
SO I feel i have no recourse but to take ALiExpress to court and sue them for replacement cost and inconvience under the Consumer Protection Act as well as California Consumer law.
Hi we are having a problem with your company with orders being mailed withe wrong address. We cannot get results. Our correct address is 302 shortsword ct nekoosa wisconsin 5447. They are sending it to304 n ct sh nekoosa wi. There is no home with that address. Our post office keeps sending the package back to aliexpress. We have talked to everyone there with no results. They keep telling us it is the platform problem. Why can’t they fix the platform . Thank you Christine and Dennis Winn