Where Is Airbnb Corporate Office Headquarters

Airbnb Headquarters Address and Contact

Airbnb
  • Address: 888 Brannan Street, 4th Floor, San Francisco, CA 94103, United States
  • Phone Number: +1 855-424-7262
  • Email: aisling.hassell@airbnb
  • Number of Employees: 14,210
  • Established: August 2008
  • Founder: Brian Chesky, Joe Gebbia & Nathan Blecharczyk
  • Key People: Belinda Johnson, Beth Axelrod

Airbnb Headquarters Location & Directions

How to Contact Airbnb Corporate Office

Airbnb is an online platform for making travel, accommodation, and lodging bookings according to our requirements. People may want to visit Airbnb’s headquarters for various reasons, including an internal business meeting to expand the chain of business, for a potential investor owning a hotel at a destination, wanting to join the Airbnb chain, the mailman delivering his daily mail, a meeting of the owners of local hotels and restaurants, an event to announce a successful new acquisition, and more. There are many ways to contact their headquarters. Below are a few methods.

Airbnb Headquarters Address

If you want to reach out to the headquarters by sending mail or visiting, you can do so by using the following address:

888 Brannan Street

4th Floor

San Francisco, CA 94103

United States

Airbnb Board of Directors Address

If you want to send a parcel to the board of directors or request an autograph, you can do so at the following address:

Board of Directors name

888 Brannan Street

4th Floor

San Francisco, CA 94103

United States

Phone Number

If you want to contact the headquarters team, you can do so by calling them during business hours on working days at +1 855-424-7262.

Email

If you want to reach out to the team digitally rather than physically, you can do so by sending your grievances, queries, and questions to mailto:aisling.hassell@airbnb.com. You can send your message at any time.

Website

If you want to check out the company's various packages and other services, you should visit their official website. You can follow them on their various social media accounts to stay updated on the addition of locations and other features. You can visit their official website here.

Airbnb Headquarters Info & Photos

Airbnb was founded in 2007 by former roommates Brian Chesky and Joe Gebbia by putting up an air mattress in their living room and offering a bed and breakfast service. Therefore, the first headquarters was the room rented by the founders in San Francisco.

The fairly new headquarters is constructed in 170,000 sq. ft. and in San Francisco. With the most creativity in creating a workspace, Airbnb has become one of the best places to work. Its headquarters is filled with innovative decorations and features to help its employees feel comfortable in the workspace.

Today, Airbnb has a total personnel of 14,210 employees working all over the world. They provide great facilities to many travelers around the world for safe lodging.

Airbnb Headquarters Photo
Airbnb Corporate Office Photo

Airbnb Headquarters List

S. No.

Country

Address

1

United States

888 Brannan St San Francisco (HQ), CA

2

Ireland

25, 28 N Wall Quay, North Wall Dublin

3

India

Level 9, Spaze i-Tech Park A1 Tower, Block S, Sector 49 Gurugram

4

Russian Federation

1-Y Lyusinovskiy Pereulok, 3B, office 501-505 Moscow

5

China

01B, Unit 1401, 14th Floor, East Tower, World Financial Center, No.1, East Third Ring Middle Road Beijing

Airbnb Headquarters Executive Team

Brian Chesky

Co-founder, CEO

Brian was born in New York. His parents were social workers. He graduated with a degree in fine arts and industrial design. He founded Airbnb with Joe Gebbia, who was a fellow student of the same college. He leads the company through thick and thin. He pledged to give away most of his wealth in 2010, joining Bill Gates and Warren Buffett in the giveaway club.

Joe Gebbia

Co-Founder & CPO

Joe is the one who persuaded Brian to move to San Francisco. They started the company to pay the rent for their apartment. He also graduated with a degree in fine arts and industrial design. He is Airbnb’s chief privacy officer and is responsible for the code of conduct in lodgings.

Nathan Blecharczyk

Co-Founder, CSO

Nathan is a computer expert who graduated from Harvard. He joined Brian in 2007 to design Airbnb’s first website using Ruby on Rails. He was the first chief technology officer of the company. He is currently their chief strategy officer.

Name

Title

Belinda Johnson

Chief Operating Officer

Dave Stephenson

Chief Financial Officer

Chris Lehane

Senior Vice President of Global Policy and Communications

Melissa Thomas-Hunt

Head of Global Diversity & Belonging

Aisling Hassell

Vice President of Community Support

Beth Axelrod

Vice President of Employee Experience

Rich Baer

Chief Legal Officer

Ari Balogh

Chief Technology Officer

Alex Schleifer

Chief Design Officer

Greg Greeley

President of Homes

Fred Reid

Global Head of Transportation

Joseph Zadeh

Vice President of Experiences

About Airbnb

History

Airbnb was founded in the creators’ apartment to accommodate the conference-goers in San Francisco in 2007. It was a success, but they did not get any funding after the end of the conference to continue their project.

In 2009, they attended an incubator session conducted by Y Combinator. They received funding of 20,000$ in exchange for a small interest in the company. Since then, Airbnb expanded its reach worldwide, becoming one of the favorite platforms to plan lodgings and stays.

The company's name was shortened from AirBread and Breakfast to Airbnb in 2009, along with their expansion from shared spaces to full rooms, hotels, homes, and apartments.

In October 2011, Airbnb crossed the seas to go international. It has rapidly progressed as an international organization over the years. It acquired various rivals over the years and is making its presence known all over the world.

Airbnb became a public company in 2020 by offering a sum of 3.5 billion dollars to the public. It laid off 25% of its workforce in the wake of the pandemic.

Services

Airbnb creates a platform for the hosts and guests to connect for mutual benefits all around the world. It offers various services for its users, such as entire homes, unique stay locations for adventurers, farms and natural locations for nature enthusiasts, and homes that allow pets to stay.

It also allows hosts of various localities and areas to join the company to help the traveling community achieve mutual benefits and profits. Both hosting and booking make up the majority of its services.

Facts

  • Airbnb has its presence in almost all the countries on the planet, except for Sudan, Syria, North Korea, and Iran. That means Airbnb is present in 97.95% of the world.
  • Airbnb provides residence in all kinds of places, including palaces, private Islands, igloos, treehouses, boathouses, yachts, and lighthouses.
  • Airbnb is the most preferred and used rental marketplace in today’s world, with two million people staying with Airbnb each night.
Rate This
  • Terri Montes says:

    It’s impossible to get any resolution to your complaint with these people. You will be directed through a series of mazes with their automated response team. I realize that we’d been duped when I reviewed the “reviews” on the property we rented for 4 nights that was completely in disrepair. They are now keeping our money and in essence stealing from a working class family. It’s insane that anyone would support such a business enterprise! Integrity first and how you treat your customer base should matter. But not to billionaires who got their money on the back of hard working people just trying to get away for a vacation or business stay. Disgusted

     
  • M Mack says:

    Ladies and Gentlemen:

    First, my apologies for escalating my issue to your corporate headquarters, but my issue does not seem to be either understood or valued amongst your staff tasked with managing customer complaints.

    Briefly, I stayed at one of your host’s properties over the weekend. There was issue after issue over the weekend with two of her properties that we ended up staying in (we had to move in the middle of our stay due to raw sewage coming out of the shower drain). We were in constant contact with the host (not ideal), and after we had checked out and I explained that we opted not to reset her fuse box because we didn’t want to be held responsible (there was no power in half of the second unit we had moved to), I let her know to please not be surprised by my review.

    She responded with a veiled threat that if I wrote a bad review, I shouldn’t be surprised by the review she writes, and invited me to skip the review process altogether because “this is a business for her.”

    My issue (in case it isn’t clear) is that an Airbnb host would attempt to intimidate or threaten me against sharing my experience about her property.

    After speaking with your customer service rep Christine (who seemed to think that I shouldn’t be concerned because the host had not posted a review yet, and I could just block her on Airbnb if the host continued to harass me) and then getting a follow-up email from Felipe M. (who apologized and refunded the Airbnb service fee) I can see that the point seems to be lost on your employees.

    My problem is not about money, and I never asked for a refund, nor does that rectify the situation. My issue is that Airbnb seems to condone or not care that one of their affiliates is threatening guests – your customers – which is how everyone is getting paid.

    I have been a long time patron of Airbnb in properties all over the world over the last 10 years. I have many, many glowing reviews from hosts who would willingly and gladly welcome me back at any time. And I take the review process seriously as a one-time single woman traveling alone.

    I find the situation that happened this weekend (I can provide more details) disturbing. I find Airbnb’s response thus far deplorable and completely unacceptable. At one point, Christine said “You done?” after I had finished explaining what had happened over the weekend, and she had told me there was nothing she could do.

    At this point, I will no longer be using Airbnb and I will share the experience I had with the host and Airbnb with others and encourage them to use a different service. No one should ever worry that they will be threatened, intimidated, or unprotected by anyone ever, especially when they are using a service like Airbnb.

    Shame on you.

     
  • Michele Miles says:

    We are spending $300 a day on unreimbursed substitute housing and have been trying to get help for days – calls drop with no call back; we are reassigned to teams who do not provide contact info – I have no idea at the moment who has my file. The staffers assigned to me end shift at 11am Eastern, giving me 2 hours in the a.m. to reach them. The home had no working cooking appliances and was unsafe – and it was $491 a night. This is cruel. No help from anywhere. The “headquarters team” is just the customer service number. I have cried so much I’m having chest pains.

     
  • Jocelyn says:

    AIR BNB FIX THIS! They are supporting a scamming host who advertised one thing and there was no bed. He even asked me to pay him off of airbnb. He is a scammer, no reviews. just joined. I have used the service for 6 years and use it regularly. Whta the fuck is that. The employees keep hanging up on me or passing me off to another person. They did not house me in emergency. I moved back from germany and the canadian government said I had to quarantine for two weeks. There was no wifi. He told me (even though I have an EU phone number and cannot use phone or internet in canada) that I didnt need wifi to contact family and friends or order food. He even took the key when he left. And he said I could rely on him for food. seriously what the fuck air bnb , I am a single woman moving alone to canada, he thought I was german. Imagine if I was? How scary would that be? why are you letting this man keep my money when I said you could credit me back, so that I could book somewhere else as I have no home yet? Why did I have to spend another 2000 on a hotel so that I could quarantine because otherwise the government told me I would be put in a detainment centre. This host doesnt even have any reviews and I use your service constantly. Fix this problem or I go to the media.

     
  • Ruth Perez says:

    I think we should all unite and sue Airbnb. They are not following through for the customers. They only respect the host policy and do not see the view of the customer. We had booked a reservation for July 1 the arrival date was July 5. The state of California went into shutdown right after we booked. We decided to cancel. We canceled within the 48 hrs. For our bad luck we did not give the host 14 days to cancel therefore we did not get our full refund. We did not have 14 days to cancel. Airbnb only response is I am sorry. They are stilling money from all of us.

     
  • Sherri Longyear says:

    Dear people who can help me:
    Coronavirus (COVID-19) Relax! Your on Beach time! 3 bedroom 2 bath home.
    Surfside Beach, SC  Aug 1 – 8, 2020

    Over the years my family has been very satisfied with your service. However, we hit a wall on our last encounter when we tried to negotiate a reservation made on June 6 for Aug 1-8 in Surfside Beach, SC, which, at the time, was being touted as a HOT SPOT.  I understand there was a COVID policy that pigeonholed consumers into a March agreement which was a reckless restriction NOT knowing the status & severity of this virus.  
    After July 4, the nightly news showed a graph of SC and how the # of cases increased 999%.  I had an online appointment with my doctor the next day & she ‘NO WAY’. and wrote a letter saying I could NOT fly safely fly from Hawaii to SC with the threat of the viris and me being high risk.  My brothers are in their mid 60’s, I am 71 and they both received the same advice from their own doctors.  
    When I sent a message to owner, Deb, she informed me I was being “played”… this caught me off guard because she denied SC was having a problem at all, that the problem was elsewhere & as a matter of fact, her son & grandchild were going themselves soon.  She further said I business was brisk & she will relist it and surely it would rent and she would gladly refund my $900.  

    That was deceitful. She DID NOT relist it.  My brothers said she was a liar and they want to file a civil suit.  I asked Deb for her attorney’s number but she hasn’t responded.  She said I should direct any further discussion TO HER ATTORNEY, yet failed to supply the information. Further, I have contacted Mastercard & placed a dispute on the charge which they said to not pay until they have completed an investigation.Please help me recoup SOME of my money.  This owner had plenty of notice to relist and recoup HER money. Plus I sent her information on how owners could get SBA $.  She was rude & politically belligerent.
    Thanks for the read,
    Sherri Longyear

     
  • Jay McFadden says:

    Could you please let me know when your COVID-19 policy will be updated? Your website says July 1, 2020. I have a trip planned to Switzerland beginning September 4, 2020 and need to know if this trip will covered under your Extenuating Circumstances policy.

     
  • Gayle says:

    By the way, we are New Yorkers, who live 50 miles north of the epicenter, (New York City) of the virus in the US.

     
  • Gayle says:

    Gayle & Ed Fisher

    My husband and I, who are an older retired couple have been spending our summers renting an apartment in Montréal, Québec for the past 12 years. We booked our 2020 apartment in November of 2019 because it was the first time we landed an apartment in the Olympique Village, a haven for older people.

    Due to the spread of corona virus, US/Canada border closing, travel advisories, underlying conditions and our age (68 & 73), we tried to cancel with Airbnb in April and to no avail. We decided that it would not be safe for us to travel during the pandemic. We have been in quarantine for the past 3 months and will continue to do so pass the opening of our state/county and surrounding areas.

    Each month airbnb limited who could cancel and at what time, along with what they call “extenuating circumstances”. At the beginning and middle of each month since March, they have moved the goal post so you could not cancel earlier under this policy . The policy states that if you booked before March 15, 2020, and your arrival date is between March 15 and July 15, (our arrival date is July 1,2020) you can cancel under the extenuating circumstances policy, however they want you to provide travel restrictions documents from the US, stating that travel is restricted. We thought by canceling early, it would give the host time to rebook the property. Airbnb and the host kept passing me back and forth between them. My host could solve this problem tomorrow by canceling on his part, but he has left it up to Airbnb. How fair is that for a customer who booked in November of 2019? Airbnb wants me to cancel first and then they will decided if my reasons are valid or not. What recourse do we have?

    Can you help?

    Below you will find information in both the US and Canada about the virus and travel.

    Travel/Global Level 4 Health Advisory – Do Not Travel

    https://wwwnc.cdc.gov/travel/notices/warning/coronavirus-global

    Novel Coronavirus (COVID-19)
    I have been trying to upload this information, which airbnb already knows already, to their website to document my case, however no matter how I try, the website doesn’t seem to accept my entries. There must be another way to give them this information.

    This process has been very stressful. We gave the host and Airbnb our deposit in good faith, 8 months before our trip was to begin. We didn’t expect this amount of hassle from them when they are well aware of the global pandemic and US/Canada border closing to non-essential travel. Thank you.

     
  • MEL BAMBAN says:

    I’m super DISAPOINTED! WHEN hosts need emergency assistance from customer service-I GET NOTHING. THIS IS THE SECOND TIME I NEEDED AIRBNB TO STEP IN AND HELP I GOT NOTHING.

    I sent a message last night at about 7:30pm starting with PLEASE HELP, and no response from customer service or a return txt/call. Now I’m looking for the message and its been wiped out. DELETED! VERY SAD TO FIND THIS OUT.
    I am really worried going forward with this company.

    if I don’t get a response it will change everything.

    I ALSO SENT AN EMAIL ABOUT MY SHARE DUE TO THIS PANDEMIC, I HAVE MY LIST OF CANCELATIONS BUT HAVE GOTTEN NOTHING, NO RESPONSE NO EMAIL, NOTHING

    P.S. I AM A “SUPERHOST” I’VE WORKED SO HARD FOR 2YRS.

     
  • Mark and Melissa Reifke says:

    I contacted your Airbnb Support twice and been treated very rudely by your support team representatives including your team supervisor(s). The team members continuously talked over me and did not want to let me talk. I was also told that the advanced team would contact us back regarding the issue we were having with making a reservation. We never received a call back even though we were told the issue (ticket) would be marked URGENT. I am extremely disappointed and irritated with your service and especially your customer service representatives.

     
  • Wyatt Lugibihl says:

    Why am I finding a lot of your clients /renters are con men and liars? Looking at a lot of the properties I am finding initial rates of $90.00 per day at a condo and when opening it up and putting in dates it jumps to $225.00 per day…….DO NOT tell me this is due to high season as ski slope condos in the summer are as low season as you can get it!! I quit using VRBO because of all the B.S. and am now discontinuing use of your site.

     
  • victor carballo says:

    on April 6, 2019 I made a reservation for a house in new jersey for a period of 1 week beginning 7/26 and ending 8/2
    at that time my credit card was billed for 1/2 of the total amount.

    sometime in early July I rcvd an email stating that there was a problem with the balance.
    I contacted AIRBNB and was told in no uncertain terms that the balance is not due until July 19 (1 week before I was to occupy the house)

    on July 18 I rcvd an email telling me to pack my bags

    on July 23 I am overnighting in Charleston S.C. when I get an email advising me that my reservation has been cancelled and that a refund of $447.62 has been issued to my credit card

    I made several calls (3) to AIRBNB and was told that the final pmt was denied by my credit card company.

    I called my credit card co. and was informed that there were no charges from AIRBNB
    other than the first charge back in APRIL..

    needless to say I placed another call to AIRBNB and then was issued another credit for the balance of my charges.

    this is by far the worst travel experience that I have ever had
    I will never think of using them again and I will spread the word to everyone in my circle of friends. Avoid AIRBNB do not use them for anything

     
  • Susan Lister says:

    This is probably a waste of time. I have been trying to resolve a problem with my listing since the 17th it is now the 19th I have spent countless hours on hold, on the phone with countless different people, with supervisors the last of which was named Kaitin who I had asked if she could communicate with me directly through email so I didn’t have to go through you poor messaging system or phone and go through another person to only be put on hold and diconnected again. She said no problem she then sent me an email that I could only respond through the messaging system which just put me through to a random person. I even tried to phone the head office number listed on this web site only to be told by the operator that the number didn’t exist. You have serious communication problems problems!

     
  • marni allen says:

    I advertise my properties with Airbnb. They have the worse customer service out of any site out there. You call and try to get a question answered and after being disconnected at least twice each time they are incapable of answering the questions. It is like they read from a script. The language barrier makes it very difficult to understand or get them to understand. I am planning on using them anymore after my current reservations completed.

     
  • Anthony Blakeney says:

    Good afternoon, My name is Anthony Blakeney and myself and my family are frequent users of the airbnb program. We have been very very pleased for many years. Unfortunately we recently had an unpleasant experience I think you should be aware of. Prior to contacting you I attempted to resolve my issues through the management company SkyRun Rentals. Myself, wife, four adult children and two grand children recently stayed in Breckenridge Colorado, I provided a list of over 13 deficiencies ranging from very minor to severe, to include no way to secure the hot tub, a very dirty facility, garbage and a pile of cigarette butts in the yard which we cleaned along with a long list of other concerns. These concerns went completely disregarded and I was, for the most part ignored. I would very much like to report this event since they clearly had no interest in resolving any of the issues. I do believe the SkyRun company is damaging the reputation I have grown to love when it comes to utilizing Airbnb for travel. I would love to pursue this a bit further and hope you can assist.

     
  • Glen Benison says:

    i have a charge to my creidt card transaction date March 30, 2019 ($336.14). This seems to be an incorrect charge. I have used AirBNB but not at that time nor at those charge levels. I phoned your 1-800# but could not get past your request for my file phone number. I entered my phone# but the response was you don’t have that on record. What to do? My credit card company says that i have to approach you to proceed. Please respond

     
  • Rachel Eugley says:

    URGENT!!!
    Airbnb provides the worst customer service via employees including their respective managers.
    I paid the full dollar amount of $748.89 for stay from 03.30 – 04.16.19. The host description, fee, and rules stated was NOT definitively clear since it could be interpreted in several ways. Thus, the host said I could not stay the time agreed agreed. She spoke to Airbnb employee to relocate me at the stated fee on my saved account list. I made every effort to work with call center employee. I again requested another local residence near public transit naming the two cities near my cardiologist and primary doctor due my medical condition The employee kept looking up locations that were hours away and without public transportation. This process took hours on the phone and Airbnb messages. Message and calls made by employees stated that a colleague call to further assist me. Needless to say that didn’t happen.
    Sunday, again, an Airbnb employee started that my credit was been processed. And I had to call my bank to expedite the credit.
    This morning’s call again the employee started that the credit had been processed. I requested to speak to her manager/supervisor, he didn’t want to bother to speak to me. He kept prompting her what to say that my credit had been processed. Upon asking for a reference/confirmation number she gave me G7D65NY3. Thus, I called my bank and they said that a refund had NOT been requested by Airbnb.
    At this time, I need my funds to be process asap.
    Thank you for your prompt attention to my credit request.
    By the way prior to my retirement I work in the financial profession.
    And I don’t want to go the media.
    Thank you,
    Rachel Eugley
    909.316.9024

     
    • Tray says:

      This is crazy i am in the process of filing a claim against AIRBNB me and my family stayed and a place that had mice activity and we saw roaches out of the 400 plus dollars we paid they want to offer me 10% of that back this no i will not settle for that my son has asthma and mice getting into unit is gross and roaches are gross to! if people has this type of activity going on in their unit IT NEEDS TO BE IN THE LISTING SO THAT PEOPLE LIKE ME CAN AVOID RENTING UNITS LIKE THAT, PLUS THAT IS UNSANITARY!!!!

       
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