Where Is Airbnb Corporate Office Headquarters

Airbnb Headquarters Address and Contact

Airbnb
  • Address: 888 Brannan Street, 4th Floor, San Francisco, CA 94103, United States
  • Phone Number: +1 855-424-7262
  • Email: [email protected]
  • Number of Employees: 14,210
  • Established: August 2008
  • Founder: Brian Chesky, Joe Gebbia & Nathan Blecharczyk
  • Key People: Belinda Johnson, Beth Axelrod

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Airbnb Headquarters Executive Team

Brian Chesky

Co-founder, CEO

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Joe Gebbia

Co-Founder & CPO

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Nathan Blecharczyk

Co-Founder, CSO

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Name

Title

Belinda Johnson

Chief Operating Officer

Dave Stephenson

Chief Financial Officer

Chris Lehane

Senior Vice President of Global Policy and Communications

Melissa Thomas-Hunt

Head of Global Diversity & Belonging

Aisling Hassell

Vice President of Community Support

Beth Axelrod

Vice President of Employee Experience

Rich Baer

Chief Legal Officer

Ari Balogh

Chief Technology Officer

Alex Schleifer

Chief Design Officer

Greg Greeley

President of Homes

Fred Reid

Global Head of Transportation

Joseph Zadeh

Vice President of Experiences

About Airbnb

History

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Airbnb Headquarters News

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Rate This
  • Jocelyn says:

    AIR BNB FIX THIS! They are supporting a scamming host who advertised one thing and there was no bed. He even asked me to pay him off of airbnb. He is a scammer, no reviews. just joined. I have used the service for 6 years and use it regularly. Whta the fuck is that. The employees keep hanging up on me or passing me off to another person. They did not house me in emergency. I moved back from germany and the canadian government said I had to quarantine for two weeks. There was no wifi. He told me (even though I have an EU phone number and cannot use phone or internet in canada) that I didnt need wifi to contact family and friends or order food. He even took the key when he left. And he said I could rely on him for food. seriously what the fuck air bnb , I am a single woman moving alone to canada, he thought I was german. Imagine if I was? How scary would that be? why are you letting this man keep my money when I said you could credit me back, so that I could book somewhere else as I have no home yet? Why did I have to spend another 2000 on a hotel so that I could quarantine because otherwise the government told me I would be put in a detainment centre. This host doesnt even have any reviews and I use your service constantly. Fix this problem or I go to the media.

     
  • Ruth Perez says:

    I think we should all unite and sue Airbnb. They are not following through for the customers. They only respect the host policy and do not see the view of the customer. We had booked a reservation for July 1 the arrival date was July 5. The state of California went into shutdown right after we booked. We decided to cancel. We canceled within the 48 hrs. For our bad luck we did not give the host 14 days to cancel therefore we did not get our full refund. We did not have 14 days to cancel. Airbnb only response is I am sorry. They are stilling money from all of us.

     
  • Sherri Longyear says:

    Dear people who can help me:
    Coronavirus (COVID-19) Relax! Your on Beach time! 3 bedroom 2 bath home.
    Surfside Beach, SC  Aug 1 – 8, 2020

    Over the years my family has been very satisfied with your service. However, we hit a wall on our last encounter when we tried to negotiate a reservation made on June 6 for Aug 1-8 in Surfside Beach, SC, which, at the time, was being touted as a HOT SPOT.  I understand there was a COVID policy that pigeonholed consumers into a March agreement which was a reckless restriction NOT knowing the status & severity of this virus.  
    After July 4, the nightly news showed a graph of SC and how the # of cases increased 999%.  I had an online appointment with my doctor the next day & she ‘NO WAY’. and wrote a letter saying I could NOT fly safely fly from Hawaii to SC with the threat of the viris and me being high risk.  My brothers are in their mid 60’s, I am 71 and they both received the same advice from their own doctors.  
    When I sent a message to owner, Deb, she informed me I was being “played”… this caught me off guard because she denied SC was having a problem at all, that the problem was elsewhere & as a matter of fact, her son & grandchild were going themselves soon.  She further said I business was brisk & she will relist it and surely it would rent and she would gladly refund my $900.  

    That was deceitful. She DID NOT relist it.  My brothers said she was a liar and they want to file a civil suit.  I asked Deb for her attorney’s number but she hasn’t responded.  She said I should direct any further discussion TO HER ATTORNEY, yet failed to supply the information. Further, I have contacted Mastercard & placed a dispute on the charge which they said to not pay until they have completed an investigation.Please help me recoup SOME of my money.  This owner had plenty of notice to relist and recoup HER money. Plus I sent her information on how owners could get SBA $.  She was rude & politically belligerent.
    Thanks for the read,
    Sherri Longyear

     
  • Jay McFadden says:

    Could you please let me know when your COVID-19 policy will be updated? Your website says July 1, 2020. I have a trip planned to Switzerland beginning September 4, 2020 and need to know if this trip will covered under your Extenuating Circumstances policy.

     
  • Gayle says:

    By the way, we are New Yorkers, who live 50 miles north of the epicenter, (New York City) of the virus in the US.

     
  • Gayle says:

    Gayle & Ed Fisher

    My husband and I, who are an older retired couple have been spending our summers renting an apartment in Montréal, Québec for the past 12 years. We booked our 2020 apartment in November of 2019 because it was the first time we landed an apartment in the Olympique Village, a haven for older people.

    Due to the spread of corona virus, US/Canada border closing, travel advisories, underlying conditions and our age (68 & 73), we tried to cancel with Airbnb in April and to no avail. We decided that it would not be safe for us to travel during the pandemic. We have been in quarantine for the past 3 months and will continue to do so pass the opening of our state/county and surrounding areas.

    Each month airbnb limited who could cancel and at what time, along with what they call “extenuating circumstances”. At the beginning and middle of each month since March, they have moved the goal post so you could not cancel earlier under this policy . The policy states that if you booked before March 15, 2020, and your arrival date is between March 15 and July 15, (our arrival date is July 1,2020) you can cancel under the extenuating circumstances policy, however they want you to provide travel restrictions documents from the US, stating that travel is restricted. We thought by canceling early, it would give the host time to rebook the property. Airbnb and the host kept passing me back and forth between them. My host could solve this problem tomorrow by canceling on his part, but he has left it up to Airbnb. How fair is that for a customer who booked in November of 2019? Airbnb wants me to cancel first and then they will decided if my reasons are valid or not. What recourse do we have?

    Can you help?

    Below you will find information in both the US and Canada about the virus and travel.

    Travel/Global Level 4 Health Advisory – Do Not Travel

    https://wwwnc.cdc.gov/travel/notices/warning/coronavirus-global

    Novel Coronavirus (COVID-19)
    I have been trying to upload this information, which airbnb already knows already, to their website to document my case, however no matter how I try, the website doesn’t seem to accept my entries. There must be another way to give them this information.

    This process has been very stressful. We gave the host and Airbnb our deposit in good faith, 8 months before our trip was to begin. We didn’t expect this amount of hassle from them when they are well aware of the global pandemic and US/Canada border closing to non-essential travel. Thank you.

     
  • MEL BAMBAN says:

    I’m super DISAPOINTED! WHEN hosts need emergency assistance from customer service-I GET NOTHING. THIS IS THE SECOND TIME I NEEDED AIRBNB TO STEP IN AND HELP I GOT NOTHING.

    I sent a message last night at about 7:30pm starting with PLEASE HELP, and no response from customer service or a return txt/call. Now I’m looking for the message and its been wiped out. DELETED! VERY SAD TO FIND THIS OUT.
    I am really worried going forward with this company.

    if I don’t get a response it will change everything.

    I ALSO SENT AN EMAIL ABOUT MY SHARE DUE TO THIS PANDEMIC, I HAVE MY LIST OF CANCELATIONS BUT HAVE GOTTEN NOTHING, NO RESPONSE NO EMAIL, NOTHING

    P.S. I AM A “SUPERHOST” I’VE WORKED SO HARD FOR 2YRS.

     
  • Mark and Melissa Reifke says:

    I contacted your Airbnb Support twice and been treated very rudely by your support team representatives including your team supervisor(s). The team members continuously talked over me and did not want to let me talk. I was also told that the advanced team would contact us back regarding the issue we were having with making a reservation. We never received a call back even though we were told the issue (ticket) would be marked URGENT. I am extremely disappointed and irritated with your service and especially your customer service representatives.

     
  • Wyatt Lugibihl says:

    Why am I finding a lot of your clients /renters are con men and liars? Looking at a lot of the properties I am finding initial rates of $90.00 per day at a condo and when opening it up and putting in dates it jumps to $225.00 per day…….DO NOT tell me this is due to high season as ski slope condos in the summer are as low season as you can get it!! I quit using VRBO because of all the B.S. and am now discontinuing use of your site.

     
  • victor carballo says:

    on April 6, 2019 I made a reservation for a house in new jersey for a period of 1 week beginning 7/26 and ending 8/2
    at that time my credit card was billed for 1/2 of the total amount.

    sometime in early July I rcvd an email stating that there was a problem with the balance.
    I contacted AIRBNB and was told in no uncertain terms that the balance is not due until July 19 (1 week before I was to occupy the house)

    on July 18 I rcvd an email telling me to pack my bags

    on July 23 I am overnighting in Charleston S.C. when I get an email advising me that my reservation has been cancelled and that a refund of $447.62 has been issued to my credit card

    I made several calls (3) to AIRBNB and was told that the final pmt was denied by my credit card company.

    I called my credit card co. and was informed that there were no charges from AIRBNB
    other than the first charge back in APRIL..

    needless to say I placed another call to AIRBNB and then was issued another credit for the balance of my charges.

    this is by far the worst travel experience that I have ever had
    I will never think of using them again and I will spread the word to everyone in my circle of friends. Avoid AIRBNB do not use them for anything

     
  • Susan Lister says:

    This is probably a waste of time. I have been trying to resolve a problem with my listing since the 17th it is now the 19th I have spent countless hours on hold, on the phone with countless different people, with supervisors the last of which was named Kaitin who I had asked if she could communicate with me directly through email so I didn’t have to go through you poor messaging system or phone and go through another person to only be put on hold and diconnected again. She said no problem she then sent me an email that I could only respond through the messaging system which just put me through to a random person. I even tried to phone the head office number listed on this web site only to be told by the operator that the number didn’t exist. You have serious communication problems problems!

     
  • marni allen says:

    I advertise my properties with Airbnb. They have the worse customer service out of any site out there. You call and try to get a question answered and after being disconnected at least twice each time they are incapable of answering the questions. It is like they read from a script. The language barrier makes it very difficult to understand or get them to understand. I am planning on using them anymore after my current reservations completed.

     
  • Anthony Blakeney says:

    Good afternoon, My name is Anthony Blakeney and myself and my family are frequent users of the airbnb program. We have been very very pleased for many years. Unfortunately we recently had an unpleasant experience I think you should be aware of. Prior to contacting you I attempted to resolve my issues through the management company SkyRun Rentals. Myself, wife, four adult children and two grand children recently stayed in Breckenridge Colorado, I provided a list of over 13 deficiencies ranging from very minor to severe, to include no way to secure the hot tub, a very dirty facility, garbage and a pile of cigarette butts in the yard which we cleaned along with a long list of other concerns. These concerns went completely disregarded and I was, for the most part ignored. I would very much like to report this event since they clearly had no interest in resolving any of the issues. I do believe the SkyRun company is damaging the reputation I have grown to love when it comes to utilizing Airbnb for travel. I would love to pursue this a bit further and hope you can assist.

     
  • Glen Benison says:

    i have a charge to my creidt card transaction date March 30, 2019 ($336.14). This seems to be an incorrect charge. I have used AirBNB but not at that time nor at those charge levels. I phoned your 1-800# but could not get past your request for my file phone number. I entered my phone# but the response was you don’t have that on record. What to do? My credit card company says that i have to approach you to proceed. Please respond

     
  • Rachel Eugley says:

    URGENT!!!
    Airbnb provides the worst customer service via employees including their respective managers.
    I paid the full dollar amount of $748.89 for stay from 03.30 – 04.16.19. The host description, fee, and rules stated was NOT definitively clear since it could be interpreted in several ways. Thus, the host said I could not stay the time agreed agreed. She spoke to Airbnb employee to relocate me at the stated fee on my saved account list. I made every effort to work with call center employee. I again requested another local residence near public transit naming the two cities near my cardiologist and primary doctor due my medical condition The employee kept looking up locations that were hours away and without public transportation. This process took hours on the phone and Airbnb messages. Message and calls made by employees stated that a colleague call to further assist me. Needless to say that didn’t happen.
    Sunday, again, an Airbnb employee started that my credit was been processed. And I had to call my bank to expedite the credit.
    This morning’s call again the employee started that the credit had been processed. I requested to speak to her manager/supervisor, he didn’t want to bother to speak to me. He kept prompting her what to say that my credit had been processed. Upon asking for a reference/confirmation number she gave me G7D65NY3. Thus, I called my bank and they said that a refund had NOT been requested by Airbnb.
    At this time, I need my funds to be process asap.
    Thank you for your prompt attention to my credit request.
    By the way prior to my retirement I work in the financial profession.
    And I don’t want to go the media.
    Thank you,
    Rachel Eugley
    909.316.9024

     
    • Tray says:

      This is crazy i am in the process of filing a claim against AIRBNB me and my family stayed and a place that had mice activity and we saw roaches out of the 400 plus dollars we paid they want to offer me 10% of that back this no i will not settle for that my son has asthma and mice getting into unit is gross and roaches are gross to! if people has this type of activity going on in their unit IT NEEDS TO BE IN THE LISTING SO THAT PEOPLE LIKE ME CAN AVOID RENTING UNITS LIKE THAT, PLUS THAT IS UNSANITARY!!!!

       
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