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|---|---|
Max Rafael Levchin | Chairman/CEO/Founder |
Gregory Fisher "Greg | Chief Marketing Officer |
Silvija Martincevic | Chief Commercial Officer |
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I have been trying to work with this company since April of 2022. With no avail I have had nothing but lies and pushing me to the airline for my refund. It has been dragged on so long with constant back and forth. Then to get an email to tell me I get nothing. The worst experience in my life.
I am freaking 😡😠 pissed off. I loan was put into dispute by Jean R on 8/2/22 even though I sent her an email the same day saying the merchant provided a tracking number and I was able to track my items to my apt lockers. While in dispute autopay was put on hold and no one ever resolved my dispute so it went on long enough for my loan to go from collections to charge off all in a few days. I called and said I would pay the remainder of the loan but I needed Affirm to fix what they did to my credit report, no one ever contacted me once again they just sent it straight to charge off even after I said I was willing to pay. They went on the site and deleted that it was ever still “in dispute” status all the way from 8/22 to 12/20/22 although I have proof. Affirm is going around messing up people’s credit, no one ever contacted me to say dispute was resolved and to start paying again, anyway it was on autopay. Then they started a cover up. However I refuse to allow Affirm to mess with my credit and get away with it, I have read these people complaints very similar to mine, you are messing with people’s credit on purpose. They started covering up stuff too fast meaning they had done people dirty like this many many times before
Case dispute 14490406 case opened 6/9/22 still OPEN with no resolve – PLEASE correct my credit report through Experian to show that my loans in question were paid in FULL and Affirm is solely reponsible for this situation that has now dragged out for 8 months. Please correct my credit report before the New Year as I don’t want to have to deal with this further.
I’m in the military and this is now affecting my security clearance. This has dragged out long enough. Is there a number I can call Experian to get this resolved quickly before it affects my career? HELP!
What a joke reffered multiple people never got a referral bonus 90 dollars total contacted them and the customer service doesn’t even understand English I’m done with this service
Yes still looking for help with getting my affirm account updated to reflect that my dispute was found in my favor for case 14490406. My my credit report and affirm account still need to reflect that my loans were paid in full and are current. The the loans are still showing past due. I’m ready to get a military lawyer to help me get this resolved. My dispute is now going into the 5 month with no closure yet. Any help would be appreciated.
Same situation on my dispute and my credit report has not been updated.still looking for help with getting my affirm account updated to reflect that my dispute was found in my favor for case 14490406. My my credit report and affirm account still need to reflect that my loans were paid in full and are current. The the loans are still showing past due. I’m ready to get a military lawyer to help me get this resolved. My dispute is now going into the 4 month with no closure yet. Any help would be appreciated.
Yes still looking for help with getting my affirm account updated to reflect that my dispute was found in my favor for case 14490406. My my credit report and affirm account still need to reflect that my loans were paid in full and are current. The the loans are still showing past due. I’m ready to get a military lawyer to help me get this resolved. My dispute is now going into the 4 month with no closure yet. Any help would be appreciated.
They are holding my money and won’t return it !
im in the same boat these people sending me to collection on something i never received and i now hae to get a lawyer to file a lawsuit stay away from this company
Hello Gregory,
Thank you for contacting Affirm.
I understand that you are reaching out to us because you have a problem returning some merchandise to the merchant. I know how important it is for you to proceed with this process in a timely manner, and I will be happy to assist you.
Upon reviewing your account. I was able to see that you have a loan with mbenzgram (Loan ID: 7UEO-EAMQ) that was processed on 02/22/2022 for the amount of $323.06, and it is overdue now since 06/22/2022.
I noticed that, as of today, 07/07/2022, no full refund has been received yet by the merchant in this loan. I know that it has been a long time since you have tried to reach the merchant.
In order to provide further assistance, please send all the attempts you have made to contact mbenzgram; with the screenshots and proofs, we can escalate this to the proper department for further review.
Once we have your response with all the evidence, please allow the team 3 – 5 business days to provide you with a follow-up of this case.
Keep an eye out if a dispute is opened, you will be notified via email and SMS. It might take 30 calendar days to reach a solution. Also, you will not be able to make any payments or receive any refunds while the dispute is pending.
You will no longer receive payment or billing reminders, or receive collection calls while the dispute is pending. Automatic payments (including Autopay) will not be processed during this process.
If you have any questions or concerns, please contact us through the Affirm Help Center at affirm.com/help or call us at 855-423-3729 between the hours of 7 a.m. and 10 p.m. CST seven days a week.
Thank you and have a wonderful day!
Best regards,
Luis V.
Affirm Help Center
Helpcenter.affirm.com
YOU (VIA THE HELP CENTER):7/7/2022, 03:42 PM
See attachment thanks
Gmail – Order #228822962 has been canceled & refunded.pdf
KENNETH AT AFFIRM7/17/2022, 04:19 PM
Hello Gregory,
My name is Kenneth with the Resolutions Team here at Affirm, following up on your purchase with Mbenzgram.
I see you have reached out with evidence for your ongoing claim. We appreciate you providing this information and I am happy to add this to your case.
I reviewed the information available and I see your disputed loan for Mbenzgram (Loan ID: 7UEO-EAMQ) and Order ID: 4358415614107, Regrettably the order ID is not a match to the Affirm loan. However the evidence you provided is for Order ID: 228822962. Please follow up with additional evidence to support your dispute as soon as possible. As a reminder, we recommend providing the following evidence to support your dispute:
Order invoice, statement, tracking number, and details (e.g. the date the product(s)/service(s) were canceled or returned, the name of shipping company, date, and tracking status of returned product(s) delivered successfully to the merchant, a copy of a dated return/credit transaction receipt #)
Mbenzgram confirmation to support cancellation or return
Copy of any customer/merchant communication history (email, chat support, SMS texts/alerts, etc.)
If you have any additional questions or concerns, please contact us through the Affirm Help Center at affirm.com/help or by calling 855-423-3729. Our customer care representatives are available to take your call between the hours of 7 am and 10 pm CT seven days a week.
Sincerely,
Kenneth G.
Download Affirm app
YOU (VIA THE HELP CENTER):7/24/2022, 11:06 PM
I’m not having a problem returning something that I never got but I’m still paying for it I need someone to help me get the money back, because I feel I’m getting the run around!!! This has been an ongoing matter that is taking too long to resolve!!! I’ve contacted all parties involved several times!! How can I have an account that is overdue on merchandise that NEVER received!!! If this matter cannot be resolved by the end of business day Friday, July 29, 2022 I will seek a higher actions from others at this company Affrim!! THIS HAS GONE ON FAR TO LONG!!! IM DONE WITH GETTING THREATING EMAILS ABOUT NON PAYMENT ON SOMETHING THAT WAS NEVER RECEVIED BY ME!!! AND I WANT MY MONEY THAT WAS TAKEN RETURNED TO ME!!! I DO NOT WANT ANY MERCHDISE JUST MY PAYMENTS RETURNED TO ME ASAP!!!
My cell number is 229-938-1386 if for some reason I cannot be reached please leave a message with a name!
https://corporateofficeheadquarters.org/affirm/#comments/32081
My name is Latoyna Grace and I’m in the military about to deploy and I need closure on my dispute case 14490406. Affirm is accusing me of not paying off two loans back in Dec 2018 when in fact the loans were paid in full with cleared checks attached to my dispute showing they were deposited and cleared by affirm in Dec of 2018. I would like someone to look into this as my dispute has carried on now for almost a month with no answers. My email address is toynagrace@icloud.com and phone number is 8087411350. My next option I suppose will be to get a lawyer from military court to get this resolved. Thank you.
Still waiting on help with case 14490406. I have received no correspondence to date.