Where is ADT Corporate office Headquarters

ADT Headquarters Address and Contact

ADT
  • Address:  1501 Yamato Road, Boca Raton, FL 33431, United States
  • Phone Number: 561-988-3600
  • Fax Number: N/A
  • Email: [email protected]
  • heart
    Number of Employees: 18,000 
  • Established: 1874
  • Founder: N/A
  • Key People: Tim Whall (CEO)

ADT Headquarters Location & Directions

ADT Headquarters Executive Team

Name

Title

Jeff Likosar

CFO

Jim DeVries

President

Dan Bresingham

Chief Administrative Officer

P. Gray Finney

Chief Legal Council

Jamie R. Haenggi

Chief Sales & Marketing Officer

Bob Dale

Senior VP, National Account Sales

Donald Young

Chief Information Officer

Jay Darfler

Senior VP, Secured by ADT

About ADT, History and Headquarters Information


ADT Headquarters Photos

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  • Michael Galorath says:

    I purchased a new new home 4/1/2020. I had the service added to that new home. I kept the service at the old home until it was sold. that home sold 8/01/2020 and I deactivated the service at the old address. I had the service at that address since 5/2005 Before this I asked the question if there would be any issues changing service from one address to another. no penalty’s for what maybe early deactivation. I was told no problem because you are having the same service at the new address no penalties apply. So on 8/24/20 I revived a letter dates 8/13/2020 with charges for early deactivations of $425.78. I called and talked to a Paul Reazes and he said he would fix the error. I promise it will be fixed. The 9/01/2020 I received a invoice dates 8/27/2020 for charges of $1,460.70. Paul canceled my service completely. I called on 9/01/2020 to get it corrected and talked with a Angie @ 19:05 I made sure she had my phone number. She put me on hold and said she was working on the issue. Then another person picker up the call and now. Whether he like it or not I was not a nice person to them because I’m tired of being passed around and nothing is getting fixed. as I’m writing this here it is 20:00 and no return call. I’ve had NO alarm on my home and the people at ADT don’t care. I’m very close to cancelling my account they can see me in court if they want there money for nothing

     
  • Lynn says:

    Dear Jamie R. Haenggi, Chief Sales and Marketing Officer,

    Have you been losing customers?

    Maybe you should explain the concept of empathy to your customer service team. This is what the call basics are:

    Me: Hi, I am a customer just learning for the first time that my home system has not been communicating with your master system. I have learned my home and family have not been protected for over a month. I am upset – anything could have happened during this month when we were away from home or when we were sleeping…**

    Customer Service: Well luckily nothing did happen, what do you want me to do about it – how about a nice 2 month refund?**

    **This is of course a bare bones and paraphrased example… but pretty much how the conversations boiled down… all the way up to the customer service manager.**

    You have a corporate culture problem in your customer service department – things like this trickle down. If you treat all of your customers like “Karens or Kens” every time a person has a concern or complaint you will continue to experience the dissatisfaction of your customers who once completely trusted your organization.

    To sum this up… try instilling a little empathy in your work force at least in the individuals who are answering the phones.

    Also, when I said I would be writing to corporate I was told I was welcome to write a letter to corporate but it would just land on the desk of the woman I was speaking with.**

    **So to paraphrase that conversation: Write all the letters you want, I’m the only one you are going to deal with at the end of the day. And corporate doesn’t have even a cursory interest in your customer service issues to bother reading your letter.

    I have lost faith in your company and I have, in mourning for the company I thought you were, cancelled my service with ADT based on misinformation being given to me and the lack of empathy for my concerns. I am not a ‘Karen” I am a dissatisfied customer – that should still be treated like I matter and interactions with your company should always be used as a way to improve service – but in these days I guess I am just a woman over a certain age that is tossed aside because my tone is not soft and friendly when I encounter an issue.

    I am sad because ADT was the only security monitoring service I have ever trusted.

     
  • CJ Gordon says:

    Extremely disappointed that you raise the rate during the virus. Economy sucks. I am a single woman on a fixed-income Social Security is not going to increase.

    You’re a huge corporation can’t you just eat that money just swallow it. Help your customers. Don’t lose your customers.

    Thank you for your time, Carolyn Gordon

     
  • SHIRLEY/LEROY ALLEN says:

    BELIEVE IT OR NOT I HAVEBEEN ON PHONE WITH DONYETTA MCBRIDE. NOW ON TELEPHONE WITH ADT MEDICAL ALERT SINCE AROUND 9:30 AM AND IT IS NOW 11:04. I WAS ON HOLD SO LONG MY PHONE DIED. I SIGNED APPLICATION ONLINE WITH DONYETTA MCBRIDE BEFORE MY PHONE DIED. CALL BACK AND NOW ON HOLD AGAIN. MEDICAL ALERT STILL NOT ACTIVATED. PLEASE SEND ME BOX TO RETURN YOUR EQUIPMENT. AGENT RETURNED STATING THEY ARE CHECKING. PLEASE SEND BOX TO RETURN THIS EQUIPMENT NOW. I CAN NO LONGER DEAL WITH AGENTS. TRAINING NEEDED FOR ADT AGENTS. THE WORST MEDICAL ALERT.i WOULD NOT RECOMMEND ADT MEDICAL ALERT TO ANYONE.

     
  • LEROY/SHIRLEY ALLEN says:

    I have been on telephone for 1 hour plus, transferred to 6 Reps from sales, billing, acct. service and unable to get assistance. We have been with ADT
    Security well over 16 years and added medical alert. The medical alert is the worse, no one can tell me anything about my account. We will be cancelling medical alert service and going to another company. You need to train your representatives.

     
  • elizabeth carr says:

    Just hung up on after waiting a month for my 300 dollar equipment refund. After being told we would have it in 10days !

     
  • elizabeth carr says:

    A month and we are on the phone still waiting our 300 dollar refund for the equipment that your man took out. (Since we have a had tons of issues. 10 days ago you said we would have it in 10 days and your man just hung up on my husband which is par for the course

     
  • Delores Johnson says:

    I am totally disappointed and angry with ADT. Having been an ADT customer for 20 years, we sold our home in July 2019 and we contacted ADT and informed them that we were willing to continue to pay for services even though our home had been sold. I continued to pay for ADT services although they are not providing any services but ADT has decided to send my bill to a collection agency in which they want to force me to pay $602.38. As I informed the collection agency, I am paying ADT monthly and on time to do absolutely nothing but if I they are unwilling to work with me after 20 years, then I will never use their services in the future and I will inform any friends that I have using ADT what is happening. I could understand being sent to collection if they were not receiving payments but to be paid on time for nothing, I don’t understand.

     
  • Sarah Ouellette says:

    Thank you Carla for your help today with our account….even though we closed it.

     
  • Inez says:

    I had apply for the doorbell phone, and the ADT lie that they call 6 times, I check my phone and they only call twice, 10 minutes apart, they call the wrong phone to begin with, my husband inform they to call his cell number, not once they call his number , so they never install the door bell, and there were so terrible they didn’t have the respect to call on the day they were suppose to be here, and explain why they didn’t come. This company is so terrible , I have the alarm service so many years and treat customers like this and to lead people like this, lying to customers, and misinform the public like this. calling the day before, and not calling on the day there suppose to be here, if I didn’t call I would of still be waiting. Very bad service, for such a very big company. disgusting! I’m planning to change my alarm service for this.

     
  • Carol Gaal says:

    I was an ADT customer for over 20 years and they are no longer supporting my needs and back billing me for permits without communication or assistance. My system was outdated and monitoring was not my priority as so much as the fire alarm. I had no choice except to cancel the service since ADT was no longer assisting my needs. My current billing consists of charges backdated from April. How is this legal?

     
  • Steve says:

    I had the worst experiences last evening with ADT and as a police officer to hear their explanation why my home was not being monitored was shocking. After 3 hours on phone last evening and another hour today with the “presidential team” the only response I received were more attempts at an upsell. I hope my blue line family reads this and is very cautious about protecting their own families with this brand.

     
  • Cedric Bailey says:

    This had been a bad experience for me at the start with fees for installation I would never recommend ADT for nothing they charge u for every thing I had three other people Lined up won’t happen for them to be put through what I’m facing

     
  • anonymous says:

    The worst sales team I have EVER encountered

     
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