Where is Urban Air Corporate office Headquarters

Horrible manager Erick at location goodyear Arizona. Horrible and verbally abusive to teenage employees, also witnessed by several customers. I imagine him being the same way to young customers (children).

Your parks owned and operated by Aubrey Hall are potentially hiding revenue using a square device at the Cafe. Director of operation John krustchinski is dating his 19 year old AGM and has been since she was 17. Gilbert Pena has tried to solicit staff members My Ngo and Kylee the GM of Peoria (she still has the text messages). They also do not have state mandated sick time accrual for employees. Aubrey Hall is full aware of the situation and has done nothing.

Horrible experience at Laurel, MD. Bought memberships for my children on line and my children refused to play the staff was rude and a lot of attraction were closed. Laser tag had only five guns working. Very busy and staff moved in sloth speed.

Terrible experience at Tulsa, Ok location. I signed up for a birthday party and have been charged a membership fee going on 6 months with no help from anyone. The party experience was a disaster from the start. No return call or email

While standing in the snow waiting to get into your Harrisburg, Pa, an employee advised us to purchase online and to fill out the waivers and it would be quicker to get inside. Unfortunately, the website is so confusing, I purchased a membership, which I can assure I did not intend to do. I would like to have the purchases corrected to a day pass. Additionally, while we were at this location, the snack bar closed multiple times and we were told we an order Door Dash. CRAZY!!!

I need a call back ASAP. Sterling Heights, Michigan location on Saturday, January 6th right before 1pm. An employee managing the zip line swore multiple times (“what the fuck are you looking at?” , “oh look who fucking listened”) to my 8 year old son and his friend who is also 8. He did so in a manner that was threatening.

If I do not get a call back ASAP to confirm that employee will be terminated, and provided written notice of such action, I will be taking legal action and going to the local press.

I am tired of establishments like yours adding to the degradation of our local communities. The line has been crossed. I left a message at the subject location and am expecting to receive a call back. If not , I am talking legal action as mentioned before.

12050 Hall Rd, Sterling Heights MI 48313.

I went to urban air in Manchester CT and it was first time going to this adventure park when I tell you staff are rude and the food was nasty. The kitchen from what I can see from the front looked a mess. I saw that there was the girl in the front not wearing a hat I found hair on the pizza and the food was cold. This girl she gave me attitude cuz I wanted a refund. The kitchen looked so dirty and un sanitary

Worst experience ever! Rude, racist and unprofessional employees work here! It’s not worth the cost of membership or paying for a party!

I took my kids to Urban Air at 183 American Blvd, Westlake Ohio 44145 on October 28, 2023 so that my son can enjoy his 14th birthday with family & friends however on that day while at the park my sixteen year old son was kicked out for apparently asking another kid her age. From there he was walked out the park by 3 of Urban Air stuff members as if he was a predator. I tried discussing this issue with the manager who was there on that day however she was despicable, and seem to be a very racist person. My son is a minor and was treated like a predator for literally being a kid.
I spent over two hundred dollars in that place just to insure that the kids have a great time how my kid was kicked out and I will like if someone will contact me about this situation as well as give me a full refund. Thanks in advance.

Very Unhappy 24 people at Peoria, AZ Urban Air

“I recently had our grandson’s birthday party at Urban Air, Peoria,AZ. We had a party of 24 people. Reservation #ABA98937. Our reservation for aParty Table was from 5:00 – 7:00 pm. Your Urban Air opened at 4:00 pm. Our plans were to show up at 4:00 pm, get our wrist bands, play around for the 1st hour and then have everyone join us at our party table at 5:00 for the celebration. When we arrived at 4:00 pm, We were told when we could not enter Urban Air to play on anything until 4:45, because we had reserved a table at 5:00 pm and our hostess was not here yet. No matter what I said, we could not get the wrist bands from the employees at the desk. SO, all 24 of us, which included 14 kids from 3 months to 17 yrs. and their parents just sat and watched everyone else get their wrist bands and walk in. It was so embarrassing to be in charge of a party and then we could not begin the party for 45 minutes. I was angry and felt helpless.

We spent a total of $556 for admissions and $136 on food purchased at Urban Air.

Because of this huge mistake, in my opinion, (I still can’t imagine why they wouldn’t let us get our wristbands!), I would like to be reimbursed for the 1 hour we were not allowed to play. The park was open from 4-9 pm. We were denied 1 of the 5 hours, which is 20% of the time. I am asking for 20% refund of our entrance fees which is $111.

I have emailed the owner/manager of this Urban Air in Peoria 3 times (Aubrey) and have heard nothing, so I am trying to reach out to anyone on the corporate level.

The employees assured me there was absolutely no way they could give me the wrist bands. Though, when the hostess showed up, all the wrist bands were all ready. All the desk employees had to do was to hand them to us! I hope you fix this policy for future parties AND refund me for the hour we were not allowed to play,.

Thank you for your help.

Cathy Jones

360-431-1127

lampboot@gmail.com

PS – We had a fantastic time after we were given our wristbands, BUT, it was almost too little, too late. Our moods had already been soured on Urban Air. We do hope to come to your facility again, but I need to hear from someone that they have read this complaint. Thank you. “

After a month of membership they doubled the price of the guest pass and I e-mailed them with no response.

Awful! Overcrowded kids getting hurt take an hour to get a beverage. Have been trying to cancel my membership with no luck.

Hello,

My name is Gabriell Basile and on 7/8/2023 I took my son and three of his friends to the urban air jump park NYC. It was great, but I did run into some issues. I left some items on the table so I could go check on the boys to make sure everybody was OK and I was gone less than five minutes. When I came back, everything on the table was thrown out the garbage the manager on did give us everything back but once we got to our next reservation, I registered that the bag that was on the table that was thrown out. It had a couple napkins in it, and my rental key which was tossed into the trash by the person that picked up everything on the table. So I now have to pay $300 for a new key none of our stuff should’ve been thrown out. The security guard working. Also followed the boys around on multiple occasions. Yes kids can be kids but I think that is very inappropriate. One of the boys that was a part of my group received a different wristband although I had paid for the highest package when it was time for him to get on the ride, he was denied and was very upset. I was able to get another wrist brace, but not after being me to feel as if I was lying about what I paid for. Due to my experience, I would either like a partial refund or a full refund because that is not an ideal experience especially when you’re traveling.

I have now called the urban air jump park three times. Each time a message was sent to the manager and still no reply. I called the my stuff was thrown out and was told a message was sent and never received a call back. The reason behind that call was to have someone get the keys! The facility is very unprofessional! I’ve been told everyday that the managers check their email first thing in the morning and at the end of the stuff and will reply to all emails. This is day three with no response. I want a full refund as this is bullshit.

Called to speak with a manager at the Christiana, DE location and a team member by the name of Kyle or Paul in the Birthday agent area would not transfer me to a manager. He kept asking me what is the call about and I asked him was he a manager and he said no. I repeatedly requested a manager and this team member that was NOT a manager refused. Unacceptable! If a customer calls to ask for a manager, then it’s your job to get them to one and not question them and refuse to transfer them.

To whom it may concern,

I’m reaching out regarding a very traumatic & unfortunate experience I had at your Urban Air Tallahassee, Fl Location 1644 Governors Square Blvd, Tallahassee, FL 32301

I visited this afternoon around 12pm with my young 4 year old daughter excited to show her the wonderful trampoline park. I suffer from a medical condition called Chrons disease that I take several medications to help me, that requires additional intake of water to be indulged throughout the day. As well as the fact I’m an expecting mother.

When we arrived at the establishment I happily signed our waivers, paid for our fees & socks.. upon walking away I was advised I needed to return my water bottle to my car due to the drink policy. Which I understand. I asked if I could keep it behind the counter and come up to use if needed. The girl behind the desk said yes. Awesome. We walked away. Upon returning the manager, whom I’ve not met yet, decided to refuse the original arrangement. Then proceeded to get extremely irate and call the police when I showed that I was upset, this was not what I was told. As well as pointed out multiple Tervis reusable water bottles that were being used throughout the establishment as well as displayed along the cubbies at the entrance of the building. I have not ever been made aware of a water bottle refusal policy.. and I do feel as though I was target and profiled at the Urban Air Tallahassee establishment.

I kindly asked the manager Mark Ritter for a refund. Which he then stated was another policy. They could not refund me any money and I needed to leave or he would call the police.

This was a very sad situation for my daughter to witness. I understand these establishments employ young adults and customer service is something that we are seeing go out the window as a country.

I would want to be aware of this is how customers were being treated at my establishment I own. I thought you should be informed.

Good day,
Courtney

PLEASE DO NOT COME HERE AND DEFINITELY DO NOT BOOK A PARTY. Sicklerville, NJ location.

I arrived at 12:30 for my 1PM party, they said I had to wait until 12:45. They come back at 12:45 and tell me that I booked for 1:30pm which is false. Then the party “manager” proceeds to tell me that someone called yesterday and tried to move the party to 4:30pm… yet I’m the one that had anything to do with booking the party. so immediately she was lying.

The party host did not do her job and took it upon herself to add things to the bill WITHOUT authorization. I booked for 24 children, give or take a few. she ran out of bracelets and went and grabbed 7 more, gave them to adults, and random children that i did not invite and said nothing to me about it until the end. Her excuse was that “I wasn’t there”…. If she had questions, she should have spoken with me.

The guests coats, shoes, and gifts were all over the place while every other party had their areas complete with a cart neatly holding everyone’s items. I told the party hosts and she just said “oh okay”.

The only thing the party host did was pass out the pizza. I passed out the cupcakes and had everyone sing and directed everyone on direction.. why is the party host included in the package if I was going to host the party??

I had multiple guests that were 5 yrs and under, i asked if I could get them discounted bracelets and add it on the back end of the party, the party host said she would ask, 20 min later she said that the party manager said no and proceeded to put the regular bracelets on the babies and said i had to pay for them separately. I went to the counter and paid for discounted brackets for the younger guests and another manager stated that i could have just added it to my bill…

when the party was over, the “host” told me i needed to go check out, i asked what the total was. she returns 20 min later with a total, not including the add ons that SHE added. i told her i need a complete total and to include my military discount. she returns 20 min later and said “did you check out yet? I need you to do that NOW” i said, you didn’t bring me a final total and I need to speak with a manager. she proceeds to ask me “why?”.

I also asked for anyone BUT the party “manager” yet she was apparently the only one available when all of this was going on.

The party “manager” is absolutely DESPICABLE. She stared at me in a way as if she wanted to do something.

This one of the most ratchet, ghetto, and disgusting establishments I’ve ever been in. Please do not give them a dollar. absolutely REVOLTING, i will never go back there and I encourage anyone that reads this to as well.

The party “manager” and that party host need to be fired and they also need to train their “party hosts” correctly if you’re going to add them to your package.

Terrible customer service I called multiple times to speak to Nikkia in laurel who never called me back. My daughter had her birthday party here which wasn’t cheap. We did not get everything we paid for and when I called I was told to speak to nikkia which I called multiple times and no response. This is at the laurel location.

My son and friend constant hit in head with balls in dodge ball 30 times .Staff did nothing to stop it. No more Birthday parties ,outing and fund at you White Marsh , Md

This is a horrible company with zero customer service. From the local facility to corporate level there is no customer service and they will waste hours of your time passing you around with no answers or help. Not only will my family not spend another penny with them but I wouldn’t recommend them to anyone.

Hello my family has been a member with urban air for close to two years, and the urban air we attend just added a platinum membership, we tried to upgrade and I was told I had to pay full price for the upgrade instead of paying the difference since I had already paid for the ultimate membership a few days prior, don’t understand, my name is Jamel Brooks, email is melman8634@live.com , thank youb

Greetings
Please givee a call 334-498-3369

I have been attempting to resolve, receive my refund sunce 2/2022. Please call someone that is logical.
Please call, not email I haven’t received previous emails.
Thanl you in advance, have a fabulous day.

Underwood