Where is 1-800-Flowers Corporate office Headquarters
1-800-Flowers Headquarters Address and Contact
1-800-Flowers Headquarters Location & Directions
1-800-Flowers Headquarters Executive Team
Name | Title |
|---|---|
Christopher G. McCann | President & Director (CEO) |
James Francis McCann | Executive Chairman of the Board |
William E. Shea | Senior VP, Treasurer & CFO |
Thomas G. Hartnett | President of Consumer Floral Brands |
Steven Lightman | President of Harry & David |
Steve Druckman | President of Midwest Gourmet Food Group |
Gerard M. Gallagher | General Counsel, Senior VP & Corporate Secretary |
Mark L. Nance AAF | President of BloomNet |
About 1-800-Flowers, History and Headquarters Information
1-800-FLOWERS.COM, Inc. was incorporated by James McCann in 1982 and is based in Carle Place, New York. The business saw success and growth after getting featured in AT&T’s advertising campaign during the 1992 Summer Olympics. In 1995, the company purchased and registered the 1800flowers.com domain name. It was acknowledged as one of Internet Retailer’s Top 300 B2B e-commerce companies and was also recognized as one of the world’s leading mobile commerce sites. In addition to this, this company was also listed among Internet Retailer’s 2015 Top 500 for fast-growing e-commerce companies. It used a 24 x 7 toll-free telephone number service, then it shifted to the Internet, and then to chatbots for direct sales to consumers.
1-800-FLOWERS is a popular choice among people in the United States as it offers fresh flowers and the finest selection of plants, gift baskets, gourmet foods, confections, balloons and plush stuffed animals suitable for every event, like birthdays and anniversaries. It is a leading supplier of gifts designed and made for all occasions with their mission to deliver smiles. The company manufactures its products for consumers and wholesalers.
1-800-Flowers Headquarters Photos
I placed a flower and cake order through 1800Flowers and Sherries Berries for my daughter 22nd birthday while she was away at school (Flowers & Cake). The order never arrived and when I called customer service they said they called to inform me that the package was destroyed in the delivery process. No one called me or informed me that my daughter would not be receiving her flowers and cake on her 22nd birthday. Upon looking at my history I was also charged 4 times for Passport (3 times in July 2023) and then I was charged delivery on the last two orders I made within the past 2 weeks. I am a very disappointed customer.
I just used Harry & David and Cheryl’s Cookies for Christmas gifts. I selected delivery dates. Neither company paid any attention to the dates. Some of my gifts were going to MN & NH. So, the fruit will be ruined sitting on a door stoop frozen with no one home. I called CSer and got someone working from their home with a rooster in the background crowing away. We will NEVER use any 1-800 Flowers companies again.
I used, with good success, 1/800Flowers to send flowers for my aunts 90th birthday in September 2021. Sadly, my aunt passed away just before her 91st birthday this year. I have been receiving multiple email “reminders” that “Barbara’s birthday” is coming-up, and keep reminding me to send her flowers. Granted, how would they know she has passed, but think about it…I think it is a VERY poor move to remind customers to buy flowers for someone the flower company has no idea if the recipient is still “with us.” Sure, advertise your product, but DO NOT use names of your loved ones or friends IN the ad, not knowing if they are still alive, are no longer friends with you, or you and the person are divorced, etc. This opens-up grief, profound sadness, anger and whatever other emotion you may have about that person! What’s even MORE unkind, is that I received another “Barbara” ad for her “birthday coming-up” THIS MONTH (November 2022!), when her birthday was back in SEPTEMBER! This may not be as bad as someone receiving dead or dying flowers, delivered to the wrong address, or overcharging, but people’s emotions are being played with when they are repeatedly being reminded of their deceased family member! 1/800Flowers, STOP THIS PRACTICE!!! There are plenty of other advertising routes besides using the name for a previous flower order! I, more than likely, will NOT be using this flower delivery service ever again.
NOT A HAPPY CUSTOMER!!!!!!!!! Sorry for the long message but I am pissed. I have used these services several times before in the past and really liked their services, so I became a passport member loved it. This past week has really made me rethink using them because of the service I received and customer service nonchalant responses to my concern. I was out of work for three months due to surgery. My mother came out to where I live help me and stayed four months going home on 09/17/22. I wanted to surprise her with a gift basket that would arrive the following day just to show my appreciation. On Saturday, 09/17/22 I placed an order for same-day delivery (which due to the hour it was I knew would be delivered the next day on Sunday 09/18/22). I specifically went to their selection Same Day Delivery. I checked my account, and it said it showed delivered. I spoke with my mom on the 18th just to check if it was delivered. She made did not mention it, I told her that I was expecting a package and to let me know when it came (didn’t want to ruin the surprise). She never said anything, so I called on 09/20/22 and spoke with a very nonchalant, monotone representative (did not get her name UHG!). I explained what happened and she came across as very uncaring and stated that it was not delivered because they did not have the fruit available. I told her that I should have been called, texted, emailed, a message in my account something. She tried telling me that I was called, and a message was left. Ok then on whose phone because mine had not messages or missed calls from unknow numbers. The lady offered me a 15% discount and to redeliver (don’t understand redeliver if it was never delivered) free of charge. I agreed and it was supposed to be sent on the 09/21/22 (my birthday mind you) I waited to late afternoon not conformation of delivery. I reached out by chat and spoke with Michelle on 09/22/22 spoke was told that the order was not delivered, (I specifically asked the first lady how can you be sure they have the fruit now she said they would order from a different location that had my items) at this point I am very upset. She offered to resend the order again free of charge and offered a 15% discount. I explained to her that is what I was previously told and still my items were not delivered. I also asked if something else can be ordered that they do have and for corporate phone number and address. We continued and I accepted the redeliver for the second time and again asked for corporates information which she replied she did have for me but ended the chat without providing it and I asked in the chat three times (I emailed the chat to myself as proof). The item was supposed to be delivered on 09/23/22. I received a text at 5:17 p.m. saying it was delivered. I called my mom and she said nothing had been delivered. I called on 09/23/22 spoke with Trevor (not any help at all) explained this whole situation and he said he shows in his system the time was delivered. I informed him that first we have dogs that would have barked like crazy if anyone came on our porch in addition, we have cameras, and no one came to our door we can send proof. As he continued not to be very help and had a very condescending attitude on the phone, I told him to just refund my money. Which of course will take 7 to 10 business days and it only took a half a day to take it money from my account. So, from 09/17/22 to 09/23/22 (6 days and three alleged attempts) my item for same day delivery was never received. Oh, and by the way I was charged $5.99 for the delivery and am already a passport member whose deliveries are suppose to be free.
Signed an unhappy customer.
I just want to add to the comment I have made below this particular comment’:
I am shocked for the way 1800flowers are showing nothing but their Unprofessionalisum In The Highest!
I had just called the Cooperate office to inform them of the way that their business is being ran outside of their office, only to find the root is: its happening inside the Cooperate office as well.
I just called, someone picked up the phone and all I can hear is; it was like I was in a conference call. I could hear people talking. Nobody answered me, but I could hear several people in the background.
Naturally I hung up.
But, WOW!
Okay, now “We” know where the problem begins.
COOPERATE!
Their business isn’t working well and, now I see why.
No 1800flowers, No cooperate!
First of all, I have been a loyal customer for over Twenty Years + and never had a problem until now!
Therefore, because of this incident, I have requested my monies back and resign from being a LOYAL CUSTOMER AND BEING A PART OF THEIR LOYALTY PROGRAM.
REASON IS : My brother had passed back on the 31st of August ’22. I had called on the “4th of Sept” to have a arrangement (1/2 casket ) flowers to be delivered to the funeral home on the 13th of Sept. (for the viewing), and a second order of (2) XL Heartfelt Tribute arrangements to be delivered for his (my brother’s) funeral service to the Church for the Alter on the 14th before 10 am. The service of his (my brother) memorial was to be held @ 12 noon.
When I arrived, there were NO FLOWERS!
I immediately stepped out and made the call to 1800flowers to find out what had happened?
They couldn’t contact (so they say) the flower shop; no answer. I was on the phone waiting for a response so long that I missed a great portion of my brother’s service.
I, of course, was Humiliated & Embarrassed!
I had to explained this to the priest & gave my sincere apologies.
However. after the service, I called again to see if they’d like to redeem themselves and have them delivered the following day (the 15th @ 10 am), and just give me a discount.
They agreed.
The following day was the 15th (yesterday) and I waited until after 5pm to call the minister to see how they looked.
Again. NO FLOWERS, NO DELIVERY!
Talk about Humidity!
I CRIED!
I am Humiliated And Highly Embarrassed!
I immediately CANCELED ALL MY ORDERS AND DEMANDED A REFUND AND COMPLETELY WITHDREW FROM THEIR LOYALTY PROGRAM!
Lastly, I trusted them!
Yes, they were paid in full when I “FIRST” made the order back on September 4, 2022.
There is NO EXCUSE for this, NOT EVEN INCOMPETENT’S!
I Will NEVER DO BUSINESS WITH THEM EVER AGAIN!
I placed an order for funeral arrangement for today in Orlando, FL and the flowers were not delivered on time [11a] as requested even though they were ordered 7-8 earlier. When I called their customer service department to find out why, the imbecile answering the phone left me on hold for 40 min. came back and said they would deliver them by 8p the funeral home closes at 6p. When I asked why they didn’t call or email if they had a problem – the ignorant, foul scumbag CSR hung up the phone. I canceled the order and placed it with another florist and they delivered it in less than an hour! This is the 3rd or 4th time this has happened they messed up orders for graduation gifts. – AVOID THESE BUMS LIKE THE PLAGUE!!!! Your money will be better spent elsewhere!
I used to live and work on Long Island New York. I remember when 1-800 Flowers opened up in Long Island. I used to work for a company called Bunn coffee service which is now US Coffee so I used to go up to 1-800 Flowers to service and repair their coffee machines and I would place orders for flowers at the same time so I’ve been doing business with them for over 20 years. But after this weekend I will never do business with them again. They completely screwed up and ordered that was supposed to be delivered to my sick wife today. Then to top it off I get someone that does not speak English in another country and for that reason alone I will not do business with 1-800 Flowers anymore. I remember when their local office was also their customer service office. And I never had any issues. That’s what happens when you become too big.
This is the second issue I had with this company. I should’ve learned the first time… my mistake but for sure I will NEVER order again or recommend any one to order from this place!
First time I ordered flowers for my mother she never received them they gave me every excuse in this book even went as far as saying they went to the house ! When I have a residential home with cameras to prove they never showed up then they said they went to a different house and then they said the weather was bad this. Long story short I never got the flowers ! They took my money and then gave me a credit to a flower shop near by that they do business with. Mind you the flowers are were nearly dead. Now today I order w fruit arraignment supposed to Receive a 15% off
Waited on the phone for 45 mins spoke to crisdlle her tag number is #8125
After having an extremely aggravating phone call she hangs up with no call back after 45 minutes!!! This is super unprofessional and not the way to run a business at all ! Moral of the story do not order from here I will never again and every time it is an issue they do not even have the courteously to reach back to all these unhappy costumers
My mothers day order was sent dead. I went online and filled out the request for a replacement, I never received a confirmation. I spent 45 mins on chat and they would resend in 6+weeks. I said unacceptable. The rep then had MAy 13th available. I insisted on a conf.# and they refused to give it to me, stated you will get an email within 30 mins. 12 hours later no email conf. so I call. After 35 mins on the phone and no resolution I asked for a manager. The rep said the manager would call me, I refused to hang up. After being on hold for 20 minutes to speak to the manager the rep said they I am hanging up and the manager will call you. I said no have them call me then I will hang up. They rep hung up on me and no manager called. I m very upset to say the least.
I ordered flowers (#W01005816008232) via your website on May 6, 2022, for delivery on Mother’s Day (May 8) as a gift for my wife. I received a voicemail on May 6 to contact your company regarding my order. I called and was informed there was nothing wrong with my order and that it would be delivered on May 8 by 8pm. The flowers NEVER arrived. The next day I called customer service and was informed the order could not be delivered due to the high volume of orders received. What is the point of placing an order for a special occasion if you cannot deliver it? Why accept payment for an order that you are unable to complete? That is entirely UNACCEPTABLE, and I am EXTREMELY disappointed in your company’s service.
Although you offered a full refund, it will be processed for receipt within 5-7 days. Why not immediately? Upon order processing, you immediately accepted payment from my bank, so why do I need to wait 5-7 days for a refund.
1-800flowers is providing TERRIBLE service! My wife was looking forward to her flowers.
Unhappy customer
I ordered flowers for Mothers Day. They were delivered May 6th which was fine. The person I sent them too called and thank me for the thoughtfulness but the Bloom Dish Garden for Mom arrived DEAD! She preceeded to send me a picture of the horrible dead plant that was delivered to her. The flowers were turning brown. I called 1800Flowers and after being on hold for 2 hours, finally got a Customer Service person. I explained why I was calling. The representative apologized for the dead flowers, said they were going to send a new arrangement at no charge snd give me a $20 credit and give the recipient an apology call. After putting me on hold 5 separate times for approximately 8-10 minutes each time, he finally says they had nothing available to delivery to her zip code. I went onto their website and put her zip code in and came up with multiple items. When I gave them to him, one by one he said “oh, this is not available in that zip code” (for each item). After the 5th time, my patience totally shredded, I asked for a refund for the dead flowers. He had the audacity to say, how about a partial refund since the flowers were delivered. I advised him that a partial refund was not acceptable because I was not paying for DEAD FLOWERS. He stated that he was giving me a full refund. I am contacting the BBB and lodging a formal complaint…I feel like this was bait and switch. They do not care about thir customers. My husband orders from here quite often for personal and his business. They have totally lost all of our business.
285407553.
Replacement order..is being delivered after Mother’s Day! The 2 original orders was rcvd today and is not what the website shows..Mediocre type.of flowers!!! And now replacement is being sentvafter Mother’s day the 10th!! Scam!
I ordered a display for my grandmother’s funeral. This was a giant pink heart on a stand for the wake. The flowers never came for the service. I spoke through text messages and the customer service represented wanted to send it to my dead grandmother’s house. Then they offered to send it to my house. This is a funeral display, why on Earth would I want this? It’s a funeral display. Mind you, 1800 FLOWERS has a whole section on funeral etiquette. Finally, they agreed to refund my money. It was not refunded. I called today, the funeral is over, and today they offered a refund of MY SHIPPING and to deliver the display to my HOME or my dead grandmother’s house! Again! The fact that I even had to go through this is horrible. It was embarrassing that my flower’s were not delivered during the wake. There is no going back. It’s over. Just refund my money!
Don’t do business with them!! Worst place ever!! I have been owed a refund since November 2021..flowers never delivered.. They keep saying refund coming..all liars!!
On or about February 06th of this year I placed an order for flowers for my girlfriend to be delivered yesterday (order number W01005800548498)- Nothing was delivered despite the delivery notice that I received. The delivery was supposed to go out today (order number 279930182) I received this morning a “preparation notice” but this is all I have received and it is now 4:46pm central time. I’m guessing nothing will be delivered today as well. I placed great faith in your organization and you have let me down. Please advise how you plan to make it up to me and more importantly to my girlfriend do this at your earliest convenience.
Thank you
Chester Winans
I ordered flowers for my wife to be delivered to her job yesterday 2/14/22, Valentine’s Day I put business when I made the order so they would be delivered by 5pm before she left, I called 1800flowers at 12:30pm to make sure and they told me they would definitely be there by 4pm. So, when the flowers were not delivered by 5pm I called, and they said they would be delivered by end of day 8pm I said that’s unacceptable she won’t be there after almost an hour on the phone they gave me a refund. Guess what the flowers were delivered today, and they were dead and there was ice in the bottom of the vase the delivery person must have left them in his truck since yesterday and thought it was OK to deliver them today in horrible condition. They were from the 1800flowers store at 73-05 88th St Queens NY please do not buy flowers from this store, 1800flowers should do a better job checking on the stores that represent them. I personally will never order from 1800flowers again.
My wonderful husband sent me 2 dozen roses on Friday 2/11 and when I opened the box the rose petals started falling as soon as I took them out of the sleeve. The buds were very tight and they have not opened, they just shed and are currently still tight and the buds are curving downward. I called 1 800 flowers on Saturday 2/12 and originally was told that they would send me replacements but not until
Tuesday 2/15 and the guy took my number and never called to follow up. By the way, I did fill the vase and added the preservative, I am very disappointed.
You ruined my Valentines Day!
I have been dealing with these ppl for three days and STILL nothing has been completed. I talked to eight agents and none of them have done what they send they would do! I bought the all white wreath with banner. They messed up original order. Then shop cancelled it. I reordered (I had to pay on initial call) they got mama wrong. They delivered a spray instead with two yellow roses and no banner. All I wanted was the banner to be delivered and I was done with these fools. After two days (this is for a funeral) they sed the banner is not avail. I’m hey sed customer svs would call. They left msg saying my order was cancelled. WTF do u have placing your orders bcuz I’m def sure u lost a ton of business. I need corporate to call me and REFUND MY F’ng money. ALLL OF IT AND U CAN PICK UP THIS FUNKY A$$$ spray too. (405) 502-0731
My flowers were not delivered customer service representative don’t speak English can’t comprehend what I’m saying order number 41992788
I reported bad customer service and my flowers were not delivered order number419927288
Worst experience EVER ordering flowers with 1.800.Flowers.com yesterday! I placed an order yesterday and got a call back stating that they didn’t have the flowers I had ordered and that I needed to pick another option. I picked another option and they confirmed my relative would get the flowers same day (this all happened before 10 am so early enough to deliver). I discovered (around 10 pm.) that the flowers never arrived and got onto the chat to find out what the status was. The gal told me the flowers would now NOT deliver until 3 days later now. I asked for a credit and she offered me 50% with a guarantee of delivery in 2 days. This morning I woke to several bizarre emails from them only to find out that the flowers had been changed to a different flower arrangement (not the one I had been told to pick) and that the price had now gone from $74.68 to $149.36 and that my new adjustment was now $92.66!!! What a huge mess on top of not even delivering the product! I spent over an hour trying to work it out with the CSR and finally threw up the white flag and cancelled the order. I will NEVER order flowers with this business again!
False advertising. Item I wanted to order was 39.99 on website. When I tried to send the order she said it was 90.00. Rude. Lied to me
I called the 800 number to send flowers and an ornament to a friend in Florida. Price on the website said 39.99. Lady taking my order said 90.00. Big difference. Isn’t that false advertising?
We were a fulfillment partner with this company. We finally had enough of them trying to not pay us for orders that we fulfilled for them. Not only are the orders undervalued based on the cost of flowers today, they will look for any reason to with hold payment from you. If one of their customers complains about ANYTHING, they immediately take the side of the customers, do not do any investigating at all, then penalize the filling florist by with holding payment of the order. Happened three times last week totaling approximately 300+ dollars in orders we will not get paid for. Additionally, the fees they charge filling shops to “receive” their orders is outrageous. The last month I checked, of the total gross amount of orders we received in a month, by the time all of their “fees” are added in, we get paid .43 cents on a dollar for doing all of the work to take the order, process it, design the order and deliver it. All they do is sit behind a desk and take customers money and then try to cancel the order with the filling florist AFTER the florist has delivered it. There is no negotiation, no way to dispute. 1-800 has the “final say” and no matter what the issue, whether it is a mistake on their end or a mistake on the filling florists end, if 1-800 flowers decides they aren’t going to pay you, there is nothing you can do about it. I am recommending that any flower shop or customer who experiences issues with this company (and there are 1000’s of complaints out their on this company) please file a complaint with the NY State Attorney Generals Office AND the better business bureau. For clarification, if you experience any issue with them and accept any form of “partial payment” or “discount” for the problem, you cannot file a complaint because the issue is considered “settled”. This company needs to be held accountable for deceptive and unfair business practices and if we all band together, report the issues to BBB and NY Attorney General, we can get this company investigated. Lets stand together folks! This scam has gone on long enough!
Had my uncle’s funeral this morning. Ordered the flowers LAST WEEK. Got a call from 800flowers yesterday morning telling me that since the funeral was early today they would deliver the arrangement tonight. I thought —THAT’S GREAT!. UNTIL—-I got a call at 6:20pm last night telling me that my arrangement cannot be delivered in time for the funeral. I spent 2 HOURS on the phone getting the runaround from the SAME CSR, even AFTER I asked to speak to a supervisor. I was blatantly lied to…I got every excuse from the supervisor is in a meeting…to he is going to call you right now (mind you he was in a meeting), to there isn’t a supervisor on duty (I thought he was in a meeting and was going to call me right now). I finally accepted that this wasn’t going to get resolved and I was grieving my uncle enough that I decided I would handle it through corporate…..IF I COULD GET AHOLD OF THEM….which I could not. Worst business EVER!!
Just had this very thing happen to me. Said my order was “attempted to be delivered but no one was home”, yet my 85 year old parents who don’t drive were home the full day. Got the same run around from an agent, then disconnected. I also am trying to get a hold of someone at corporate with no luck. I am going to open a BBB and blast them on every social media site I can. HORRIBLE COMPANY.
I’m with you
First time and last time I use these people. Apparently the florist couldn’t fulfill my order so they replaced it with whatever they had, second the website gives you the option to pick your delivery date, however the florist can change that too. They just don’t tell you until you call, no email no call, they just change things behind your back. Don’t ever use this service. It’s easier to call the local florist instead save yourself a headache
I ordered a costly standing floral spray for a relatives funeral yesterday, 5/7/21. I was guaranteed an arrival time of 8:30AM since service began at 9:00AM. Floral arrangement wasn’t there and I spent 40 minutes on hold with 1800 Flowers to get status of order instead of being with my family. Order finally arrived a
half hour before service was over and delivery person lied saying address was incorrect and she was lost when card attached had exact time expected and correct address. I will never order from this company again. Very disappointed!
I ordered a flower arrangement for my brothers funeral on 5/5/21 to be delivered on 5/6/21 at 10am. They did not come 159.00 was the cost. we had his funeral on the 6th. I received a email on 5/6/21 at 6.10 PM . saying that the flowers were delivered. customer service keeps trying to give me redelivery , what’s that then they stop chatting with me just leave me hanging
They just stole my money
Absolutely dissatisfied with 800 Flowers – Review provided on several different sites. –
If I could give a -10, I would. Ordered a $150+ arrangement online. 10 minutes later a representative calls and leaves a voicemail that you can’t understand due to dogs barking in background and broken English. I call the company back 4 different times (several reasons- 1 because one rep was eating her lunch and chewing food in my ear during the entire conversation, yet she couldn’t understand English , another rep had to ask me 7 different times what my order number was, another one was too difficult to understand due to thick accent; so, I asked for a Supervisor AND I was transferred to a Supervisor not even with 1800-Flowers but with Harry and David! Due to no one knowing why the rep called. Finally find someone who tells me the rep called as the item won’t be delivered until the following day- which isn’t a big deal to me, it could wait a day. However, then 4 hrs later I get an email saying the order was delivered…. BUT it wasn’t. So, I call them again and they advise they show it was delivered per the florist- I asked how it was delivered, was it handed to someone? Was it left on the porch? The reps response- we don’t know, we aren’t given any information but the florist says it was delivered….. so I explain (AGAIN) that the voicemail I received advised it will be delivered the following day. The rep said, yes it will be. BUT 800 Flowers is sending me a confirmation LONG before the order is even made that they delivered the flowers? Really? Sounds like a sh** show being run. Sounds like a company that is dishonest (as they were by sending me an email stating the order was delivered and it never was even made nor confirming it was delivered) No follow up, no way of knowing how the item is delivered, no one who speaks English that can be understood, reps who have poor customer, poor service skills and too include poor social skills and due to them sending emails saying something is delivered when it hasn’t even been made yet….
NEVER will I use this company again. I work in management in the corporate world…. and you can guarantee I will NEVER recommend this company nor will I patronize this company in any way moving forward. Mr. McCann claims to be so ‘obsessed’ in making sure things are right and putting smiles on peoples faces, yet he is ‘no where’ to be found either when someone wants to provide feedback. In reviewing and reading several reviews on this company the above listed issues seem to have been ongoing and a long standing issue. One lesson I did learn from this process is that one should read reviews on the companies and when you see an issue that is consistently being raised and no interference from Corporate, then the fish stinks from the head down.
So disappointed. We will see IF the item gets delivered (as they said they needed to submit a REPLACEMENT order….wonder if they were EVER going to deliver the order as their confirmation email for delivery came out a day 24 hrs in advance!
Received flowers at 8:45 pm really!!!! This company messed up the order the previous day and forgot to deliver one of the bouquets of flowers that were ordered and delivered the bouquet the following day at 8:45 at night, flowers had broken stems and were just hanging over the edge of the vase. The delivery person was so rude he almost took my door down with his banging on the door instead of ringing the doorbell, his explanation when confronted was doorbells never work, seriously. Just an excuse, it’s a ring doorbell and works just fine. The staff at the florist were just as rude, just kept saying your flowers will be delivered and that they were out for delivery. They forgot to mention that the flowers were being sent from a store located 2 hours away…There’s a 1-800 flower shop 5 minutes from my house. Everyone should look for another florist this company is awful. Poor customer service, poor organization, poor management. They don’t care about you as a customer they only care about the money in your wallet and once they have your money they will treat you horribly. I don’t know how they are still in business the reviews for 1-800-flowers are awful. The company needs to regroup and make changes to the service they provide.
1800flowers and the Celebrations Passport membership for one-year of no service charges/fees, well, their customer service is a hard-to-believe joke.
I received confirmation of membership on 5/14/2020. Only was given the no service charge/fee comp with my order of the same date. Since then, whenever I’ve tried to order flowers, the system does not take my membership into account and tacks on the $14.99 fee. (I’ve passed on it and given my business to your competitors.)
Have had an exchange of emails with “Jenna Joseph” where Ms Joseph simply advises me that I’ll be contacted when this system glitch is corrected. Our exchanges date back to June 4 2020. Prior to that, I got to communicate with “Safiya Whiskey” and “Koran?” (by phone with Koran), dating back to June 02 2020.
Please refund the membership or fix this ridiculous situation.
(I won’t even get into the prior poor service I was given by your Goodsey gift brand.)
I do not enjoy having to play the part of complainer. This is new territory for me, but if necessary, I will contact Consumer Affairs and also the Better Business Bureau that covers Carle Place, LI.
The flagrant attitude of your Loyalty Priority Services dept. is absurd.
Please do not purchase from this company!!!!!!!!!!!!!!!!!!!!!!!!!! How they’ve treated me is unacceptable. I ordered an arrangement to be sent to my boss along with a fave coworker and not only did they completely screw up the recipients names but the strawberries were delivered partially melted and sent to a completely different department. $60 down the drain because complete strangers ate them!
But wait….there’s more!
I call and speak with Darwin and he apologizes which calms me a bit because I was pretty upset. He offers me a free delivery of their BEST DIPPED STRAWBERRIES, as sort of a re-do and a $20 gift certificate for my next order (next order…I’d rather be poked in the eye)…well, you guessed it. No email to confirm, no gift card and the tracking number is showing INVALID on the site…..
But wait…..there’s more!
I was charged another $57 😭😭😭😭😭😭😭, so I spent $120.00 on this crooked, misleading, overly expensed, traumatic experience . Not funny. This was a HORRIBLE and DISRESPECTFUL journey I will never go on again! I encourage all victims of this company to report to the BBB and any other social source available. These ppl are crooks and I am disgusted on how this situation has been handled.
Years ago I’ve ordered from time to time front is company. It’s been several years since. Until this Mother’s Day. I ordered the flowers to be sent on the day before Mother’s Day. It came and went and no flowers. On Mother’s Day I called customer service. Robot said “greater than 2 hour wait” after 4 hours a Rep called me. He said it’s “Flex” date and had until 8pm. So, again came and went no flowers. Called the next day 5/11/20 got Robot again. After 7 hours Rep called back, but I didn’t hear my phone. Today 5/12/20 after 4 hours another Rep called me back and was told the order is scheduled for mid June!? I said “No, I am staring right at the App where I ordered and paid for it and and I know the Date was before 5/12/20”
After offering me a date this week I said “It was for the holiday” I want a refund. After on hold from speaking with her (the Reps) supervisor I would get a r fun in 3 to 5 days. Honestly, I don’t know what to believe.
Seriously guys it was a big deal. Instead of my family member getting beautiful flowers she had to be on the look out for a fanthom order and I had to go through this nonsense. What happened to YOUR company? Are you not seeing ALL the Reviews? Their are WAY to many ISSUES like mine (and others).
The way you all were doing business, you should go back. Not to what your doing now. Or my humble opinion your competitors are going to take over. It’s really a disgrace considering where this company was and where it’s at and going.
Please guys CHANGE.
I ordered flowers on 5/7/2020, w0083455090422, the flowers were never delivered, I spent Sunday and today calling the 800-flowers no. I waited on line for 2 hours only to be hung up on. 3 calls I requested a call back, it’s now 12:58 a.m. and still have not heard back from anybody..I paid $139.00 for flowers for what?
James McCann’ I’m angry!
I’m disappointed with your company! I placed 2 orders. First order they arrive after the time I requested, after my father funeral was finished, I didnt need they flowers by then. Second order never arrived at all. I’ve tried to email and call everytime their response was ‘ it’s out for delivery’ last time I called, I reach someone and they put me on hold then they hanged up. These are tough times for everyone.The last thing I need is to write how this whole situation has made me feel, due the lost of my love one an with a heavy heart. You guys have left empty, hurt,m and sad. Simply because I want to do something thoughtful for my love ones…Sincerely a hurtful, sad customer ;( 🙁
:(……………
Placed order for four Mother’s Day arrangements on 4/30/20. Since initiating the process I have been on the phone in excess of nine hours. One order, the first, has been changed 3 times . due to lack of floral availability. Poor phone connections and language differences made ordering extremely difficult. It took four hours to place the order and five hours of follow calls to straighten it out. I am still not sure it’s going to work. Please contact me and tell me how you are going to correct this. Thank you.
I have had the worst experience with 1800flowers…
I want to cry…I have ordered from yall several times in the last couple of weeks and one order had to be replaced and another order is being replaced now 3 times…some surprise for my girls…thanks 1 800 flowers
Horrible company. I ordered flowers for funeral and didn’t get there till after was over. When i tried to get my money back i was hangup on 3 times, and each time you have to wait 35 min on hold when i tried chat they just left chat. Called corporate they basically told me they do not care and i have to call customer service. So thank you so much for being such of heartless bastards. I make sure to let as many people i know about your businesses view social media.
I placed an order back on 4/9/2020 for 3 dozen roses that was suppose to have been delivered on 4/10/2020 in time for Easter. My entire family was home that day and nothing was received. At 6:30pm, I received an email that my order was delivered. Nothing was. I have security cameras that picked up nobody. I have 3 dogs and not one of them barked. I called customer service on Saturday and was told that they would reach out to the florist and have another order delivered and it never was. I’ve been a long outstanding customer but no more. I will be contacting the BBB, Newsday, and my attorney to let everyone know that I was ripped off.
I received a phone call on 3/5/20 telling me that my credit card was authorized for an order, I said what order I have not used your company since December 2019. He gave me the order number and he said oh I see that it was. I told him to cancel this order and cancel my card from his computer and that I wanted an email confirmation stating that this was done. I received the email confirmation and I saw that my money was taken out of my account without my permission. I was fuming and called and demanded that my money go back into my account immediately. I was then transferred to the executive department which were very nice and told me that they could not understand how this happened and that she would feel the same way that I do. I asked her to send me an email confirmation that my money would go back into my account and that I get canceled out of the computer. I do not have an online account with them, that my order in December was over the phone. I am now waiting for my money to be put back into my account.
When you order on the phone be careful because you do not know what country you are being transferred to, bad enough you cannot understand them, they should be more trained because the amount you get quoted over the phone is not the one that you will be billed. If you use this company make sure you call the number in the United States.
I am still waiting for my new order since 5/2/20.
I am tired CALLING AND sending emails.
Your company sucks! Incompetent service reps (all offshore) that need more training in dealing with the public. Reps ask the same questions 5 times and still get the information wrong. The they say that they need to put me on hold for a minute or two several times while they try to get to the correct scripting page. I ordered flowers for a birthday and they were never delivered. Spent hours on the phone and was told that they were delivered and to the mail room. I do not have a mail room at my house. I will never use this company again and will make sure to tell my friends and family as well. Do yourself a favor and call your local florist to get flowers delivered.
Just had a delivery sent to my wife. What a joke!!!! Can’t get a hold of anyone. Can’t even upload a pic of the crappy flowers that look nothing like what I ordered. This company is horrible. Correct what you did wrong… stop being another scumbag company
How many times do I have to request removal from your emails before you finally stop? I’ve never signed up, and now will certainly never use your service.
I PLACED THIS ORDER ON THE PHONE AND WAS TOLD THE TOTAL WOULD BE $ 73.98 NOT 88.99.
I AM FURIOUS. REFUND MY MONEY AND SEND THE ORDER FOR FREE.
I AM CONTACTING NEW YORK CORPORATE, YOU HAVE DONE THIS NUMEROUS TIMES. FOREIGN REPRESENTATIVE ARE GOING TO MAKE YOU GO OUT OF BS.SUPERVISORE ELIZABETH ID # 6032 AND REPRESENTATIVE WHO TOOK THE ORDER ID # DIDN’T GIVE ID. YOU NEED TO AUDIT THESE RECORDED LINES BECAUSE I ASSURE YOU IF YOU DON’T CORRECT THIS ORDER IMMEDIATELY, MY ATTORNEY WILL AUDIT THE CALLS. I WILL NO LONGER BE A CUSTOMER, YOUR COMPANY IS FAILING TO FULFILL ORDERS PROPERLY. WHAT SHOULD TAKE 15 MINUTES TO PLACE AN ORDER NOW TAKES A TOTAL OF 1 AND HALF HOURS DUE TO YOUR ILLITERATE REPRESENTATIVES! FORWARD THIS TO CORPORATE AS I AM GOING TO!!!!!!